Objective Employee Headcount

KPI

Objective Workforce turnover (unplanned)

KPI

Objective Workforce absenteeism (unplanned)

KPI

Objective Workers compensation

KPI

Objective Equal employment opportunity

KPI

Objective Productivity and utilisation

KPI

Objective Recruitment
KPI
Objective Training and development
KPI

Objective Succession planning

KPI

Objective Employee relations

KPI

Objective Remuneration
KPI

Objective Administration
KPI

Objective Organisation profile

KPI
Objective HR headcount
KPI

Objective Exit interviews

KPI

Objective Performance appraisals

KPI

Objective Workforce attitude surveys

KPI
Number of Full Time Employees
Number of Part Time Employees
Total hours utilised

% of total workforce terminating

Total cost incurred

% of total hours lost to absenteeism

Total cost incurred

Number of Lost Time Injuries (LTI)

Number of lost time days
Average duration rate of LTI
Frequency rate of LTI
Cost of workers compensation

Number of discrimination complaints received

Number of sexual harassment complaints received
Number of physical harassment complaints received
Number of women in management positions
- senior management
- middle management
Ratio of female appointments versus male
% of women returning to work after maternity leave

Labour cost as % of sales

Revenue generated per Full Time Equivalents (FTEs)
Unit production per FTEs
Labour utilisation rate
Quality reject rate (employee error)
Number of credit returns (linked with employee error)
Number of customer complaints (employee related)

Average days of vacancy duration - management

Average days of vacancy duration - staff
Average cost of recruitment - management
Average cost of recruitment - staff
% new hires achieving 6 months service
% new hires achieving 12 months service
% new hires achieving satisfactory appraisal at first assessment
Average cost per vacancy filled

Company training expenditure (% of salaries and wages)

Average training hours per employee
% of training course participant satisfaction
% of training course attendance
Number of employees completing sponsored tertiary studies
Number of employees completing sponsored MBA programs
Learning centres
number of courses offered
% of course participation
Internet hours utilised
e-learning courses utilised
% of e-learning pass rate

% of internal appointments above level

Average length of service of staff appointed above level

Number of unfair dismissal claims

Workforce lost time (hours)
Number of formal union grievances
% workforce on individual contracts
Internal communications
- number of bulletins issued
- number of emails issued
- number of staff briefing sessions conducted
Work/life balance
- number of active flexible work agreements
- number of active working from home agreements
- number of active job sharing agreements
Workforce teams
- number of active teams
- number of team meetings

% of comparatio
Pay for performance gaps
Pay for equity gaps
% of employee share scheme take-up rate

Level of outstanding annual leave liability

Number of manual payroll adjustments

Number of employees aged under 25

Number of employees aged 25–35
Number of employees aged 35–45
Number of employees aged 45–55
Number of employees aged over 55
Average length of service (current employees)
Average length of service (terminating employees)
% ratio of salaried staff to waged staff
% ratio of surplus staff to required staff

Number of FTEs in HR
HR FTEs as % of total workforce (FTEs)
HR labour cost as % of sales/revenue
HR cost as % of total workforce (FTEs)

Level of satisfaction with wages/salary/benefits

Level of satisfaction with conditions/physical work environment
Level of satisfaction with job
Level of satisfaction with personal relations
Level of satisfaction with participation and recognition
Level of satisfaction with opportunities for development
Number of employees who would recommend company
Number of employees who would seek re-employment with company

% of appraisals completed on time

Number of formal staff grievances raised
% of individual training plans completed
% of employees above competence
% of employees below competence

Average satisfaction % versus norm

Average satisfaction % versus previous survey