Objective Employee Headcount
KPI
Objective Workforce turnover (unplanned)
KPI
Objective Workforce absenteeism (unplanned)
KPI
Objective Workers compensation
KPI
Objective Equal employment opportunity
KPI
Objective Productivity and utilisation
KPI
Objective Recruitment
KPI
Objective Training and development
KPI
Objective Succession planning
KPI
Objective Employee relations
KPI
Objective Remuneration
KPI
Objective Administration
KPI
Objective Organisation profile
KPI
Objective HR headcount
KPI
Objective Exit interviews
KPI
Objective Performance appraisals
KPI
Objective Workforce attitude surveys
KPI
Number of Full Time Employees
Number of Part Time Employees
Total hours utilised
% of total workforce terminating
Total cost incurred
% of total hours lost to absenteeism
Total cost incurred
Number of Lost Time Injuries (LTI)
Number of lost time days
Average duration rate of LTI
Frequency rate of LTI
Cost of workers compensation
Number of discrimination complaints received
Number of sexual harassment complaints received
Number of physical harassment complaints received
Number of women in management positions
- senior management
- middle management
Ratio of female appointments versus male
% of women returning to work after maternity leave
Labour cost as % of sales
Revenue generated per Full Time Equivalents (FTEs)
Unit production per FTEs
Labour utilisation rate
Quality reject rate (employee error)
Number of credit returns (linked with employee error)
Number of customer complaints (employee related)
Average days of vacancy duration - management
Average days of vacancy duration - staff
Average cost of recruitment - management
Average cost of recruitment - staff
% new hires achieving 6 months service
% new hires achieving 12 months service
% new hires achieving satisfactory appraisal at first assessment
Average cost per vacancy filled
Company training expenditure (% of salaries and wages)
Average training hours per employee
% of training course participant satisfaction
% of training course attendance
Number of employees completing sponsored tertiary studies
Number of employees completing sponsored MBA programs
Learning centres
number of courses offered
% of course participation
Internet hours utilised
e-learning courses utilised
% of e-learning pass rate
% of internal appointments above level
Average length of service of staff appointed above level
Number of unfair dismissal claims
Workforce lost time (hours)
Number of formal union grievances
% workforce on individual contracts
Internal communications
- number of bulletins issued
- number of emails issued
- number of staff briefing sessions conducted
Work/life balance
- number of active flexible work agreements
- number of active working from home agreements
- number of active job sharing agreements
Workforce teams
- number of active teams
- number of team meetings
% of comparatio
Pay for performance gaps
Pay for equity gaps
% of employee share scheme take-up rate
Level of outstanding annual leave liability
Number of manual payroll adjustments
Number of employees aged under 25
Number of employees aged 25–35
Number of employees aged 35–45
Number of employees aged 45–55
Number of employees aged over 55
Average length of service (current employees)
Average length of service (terminating employees)
% ratio of salaried staff to waged staff
% ratio of surplus staff to required staff
Number of FTEs in HR
HR FTEs as % of total workforce (FTEs)
HR labour cost as % of sales/revenue
HR cost as % of total workforce (FTEs)
Level of satisfaction with wages/salary/benefits
Level of satisfaction with conditions/physical work environment
Level of satisfaction with job
Level of satisfaction with personal relations
Level of satisfaction with participation and recognition
Level of satisfaction with opportunities for development
Number of employees who would recommend company
Number of employees who would seek re-employment with company
% of appraisals completed on time
Number of formal staff grievances raised
% of individual training plans completed
% of employees above competence
% of employees below competence
Average satisfaction % versus norm
Average satisfaction % versus previous survey
