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SUPPORT
E-mail: CollinsDatabaseTech@rockwellcollins.com
Database Subscriptions
Database Subscription Department
Monday-Friday 7:30 a.m. – 4:30 p.m. CST
Telephone: 1.319.295-5000 - Option 3
Fax: 1.319.295-8757
E-mail: fmssubs@rockwellcollins.com
1. Login with your Database Service user name (e-mail address) and password.
2. If you need password assistance, please call 888-721-3094 (U.S. and Canada). All other
locations- +800-72130941
4. A dialog window will appear while the file is being prepared for download.
7. Place the USB memory stick into the computer; and select the letter that corresponds to your
USB removable disk drive. Ensure the folder name is unchanged, only change the drive letter.
8. Press Unzip to send the navigation database files to the USB stick.
These steps will successfully guide you in downloading databases and loading them onto your
USB stick. You are now ready to use the USB stick to load the databases into your aircraft
If you have any questions on how to load your databases into the aircraft, please contact
Collins Aerospace Customer Support at 1.319.295-5000 - Option 1 > Option 1
1. Login with your Database Service user name (e-mail address) and password.
2. If you need password assistance, please call 888-721-3094 (U.S. and Canada). All other
locations- +800-72130941
5. A dialog window will appear while the file is being prepared for download.
8. Place the USB memory stick into the computer and select the letter (or folder path, if using
DBU-5010E) that corresponds to your USB removable disk drive. Select browse, and identify
which drive letter corresponds to your USB drive.
9. Press Unzip to send the navigation database files to the USB stick.
11. Database files are now on the USB memory stick. Select OK.
13. Navigate to the USB drive folder. You should see a list of files that were unzipped into that
folder. You can now remove your USB drive and proceed to upload the database into your
aircraft.
These steps will successfully guide you in downloading databases and loading them onto your
USB stick. You are now ready to use the USB stick to load the databases into your aircraft. If
you have any questions on how to load your databases into the aircraft, please contact Collins
Aerospace Customer Support at 1.319.295-5000 - Option 1 > Option 2 > Options 2
1. The enhanced DBU-5010E is capable of reading databases located in folders on the USB
memory stick. This allows you to have all your databases on one stick at the same time. We
recommend you set up the following directories on your USB memory stick. These are only
recommendations to help organize the databases and may be altered as necessary.
2. Begin with a blank, 1 GB (min.), USB memory stick that does not contain any pre-installed
Windows based programs, such as the U3 Launch Pad. Insert into USB drive of computer.
3. Open My Computer and select the USB Removable Disk drive. In this example it is (F:).
5. Rename the folder. Right-click the folder and select “Rename”. Rename this folder to
“FMC_Nav”