SIDAMON, Sarah Louisse O.

ELE 4SM
3IS-C Sir Edmundo Tucay

Site 5 effective ways to manage difficult customers. Expound your answers.

1. Maintain professionalism in your communication.

Keep your language professional, friendly, and respectful when communicating with the
customer. Your actions reflect your employer or business, so be mindful of your actions and
resist the urge to take the difficult customer's behaviour personally. To manage professional
communications, maintain a consistent tone and ensure that your body language conveys to
your customer that you are open to their feedback.

2. Give them time to talk.

Your customers want to be understood. Show them that you are paying attention to them by
simply listening to what they are saying. Give them time to express themselves before
responding. If you let them do that, it will help you understand the situation more.

3. Remain calm and speak softly.

Staying calm prevents the situation from escalating into more difficult communication. If a
customer raises their voice, it may be best to speak even more softly than usual. You should
approach them calmly and speak slowly and quietly. If a customer raises their voice, it may be
best to speak even more softly than usual. A calm attitude contributes to keeping the situation
under control and manageable.

4. Determine their needs.

Identifying each customer's specific needs is one of the most effective ways to provide customer
service. Taking the time to understand the customer's needs will allow you to resolve their
issues more quickly. Inform the customer that you will do everything to resolve their complaint.

5. Find a solution.
The best way to resolve an issue is to simply ask the customer what they need. This can help you
focus on solutions and it will increase your chances on resolving the situation at the earliest
time.