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  • Sidamon - ELE 3 - Activity 1

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    Sarah Sidamon
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    Service management is the process of directing and controlling a group of people or organization to help or do work for someone who needs assistance. Specifically, service management refers to the activities performed by an organization to design, build, deliver, operate, and control information technology services offered to customers. It involves defining a service, managing it, and delivering it to achieve organizational goals.

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    Service management is the process of directing and controlling a group of people or organization to help or do work for someone who needs assistance. Specifically, service management refers to the activities performed by an organization to design, build, deliver, operate, and control information technology services offered to customers. It involves defining a service, managing it, and delivering it to achieve organizational goals.

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    © All Rights Reserved
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    15 views1 page

    Sidamon - ELE 3 - Activity 1

    Uploaded by

    Sarah Sidamon
    Service management is the process of directing and controlling a group of people or organization to help or do work for someone who needs assistance. Specifically, service management refers to the activities performed by an organization to design, build, deliver, operate, and control information technology services offered to customers. It involves defining a service, managing it, and delivering it to achieve organizational goals.

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    of 1

    SIDAMON, Sarah Louisse O.

    ELE 3SM
    3IS-C Sir Richard Catubag

    1. What is a Service?
     It is defined as the act of helping or doing work for someone who needs assistance.
    2. What is a Management?
     Management is the process of directing and controlling a group of people or an
    organization in order to achieve a goal.
    3. What is Service Management?
     Service management is referred as the activities performed by an organization to design,
    build, deliver, operate, and control information technology services offered to
    customers.

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