Anton Gavin Hashendra Silva Student ID-

HI180776

Unit of Competency - BSBREL401 Establishing Networks

Assessment Task 1

Knowledge test

Student Name – Anton Gavin Hashendra Silva

Student ID – HI180776

Question 1

List and describe strategies for establishing and maintaining business relationship (200-250
words)

 Association Memberships
These are professional bodies or institutes that enclosures many sectors
and fields of employment. Usually these have a minimum criterion to be
eligible to be included flowed by a membership fee.
Being a prt of such an association comes with member benefits such as
- Advise and information regarding the field of expertise and interest
- News and updates regarding new changes and opportunities
- Access to materials and resources in the field
- Open doors to experts in the field
- Gives the opportunity to contribute to consultations led by certain
associations

 Conference participation
Several organisations related to one particular sector is brought together by
conferences conducted by professional organisations for their members or
by a third party. These mostly consists of seminars, presentations,
workshops which provides the opportunity for new information and skill
sharing which open doors to new connections in different fields

 Distributing Materials
Marketing activities is a great way to build you network. Promoting
ones products by handing out free samples or as a token of gratitude
would make the target audience aware of their product or services
Organizations or individuals would reach out in hard copy or
electronically using,
- Newsletters
- Brochures and leaflets
- Promotional materials
- Free product samples
- Letters
- Consumer recommendations

 Maintaining regular contact

Maintain regular contact with follow consumers, competitors, suppliers,
and everyone else in your network helps to build and establish good
networks in the field of interest.

BSBREL401 - Establishing Networks

Anton Gavin Hashendra Silva Student ID-
HI180776

 Individual Marketing
Individual marketing is the direct contact of a potential consumer or partner
who is interested in the organisation or its products and services. Social
media plays a massive role in executing this strategy.

 Seminar Attendance
Similar to a conference, seminars include the gathering of individuals of the
same interests and is promoted via professional connections and media. It
open doors to meet people of the same interests and include them in the
professional circle.

These strategies should be used to build and maintain the professional network. As a successful
individual networker, the individual should,
- Participate in few conferences and seminars regularly
- Be an active member in the professional association
- Utilise social media and networking websites wisely
- Regularly maintain one-to-one contact with a diverse group of people

Question 2
Answer the following
a) Identify and document any four networks, organisations, agencies, associations or
individuals that a freelancer can use to build their client base

- Specific interest or support groups

- Suppliers
- Professional/occupational associations
- Local networking events
These could be formal or informal in nature. Either way the individual will be networking.
Interacting in smaller or larger groups on the same field of interest opens new possibilities, sharing
or knowledge and skills and expands the freelancer’s networks,

b) What are the different forms of networking?

- Casual contact networks – face to face and informal
- Strong contact networks – maintain professionalism and involves
proper preparation
- Community service clubs – these involve giving back to the community
and are focused on humanitarian causes
- Professional associations – involves individuals from a particular field of
interest
- Online/Social media networking – all social media platforms
https://swanseadigitalmarketing.co.uk/what-are-the-different-types-of-business-networking/

Question 3
BSBREL401 - Establishing Networks
Anton Gavin Hashendra Silva Student ID-
HI180776

Answer the following.

1. Explain the 7 principles for effective negotiations. (50-70)

- Present the case

Explain your perspective of the situation and give rationale behind it

- Listen
Listen to the other persons perspective without interruptions

- Understand their perspective

Try to understand the other persons perspective, ask questions if you
must, for clarifications

- Propose
Provides a constructive suggestion to resolve the issue that suites both
parties in a way that both parties needs/wants are met. If needed a
totally new proposal can be brough forward

- Work together
Bring forward alternatives and discuss ideas for a suitable resolution

- Bargain
Compare and discuss the points of every ideas put forward, and
consider which area each party id ready to accept or decline

- Agree
Come to an agreement as to what action will be taken as an outcome of
the discussion

2. Explain the basics of following types of negotiation techniques (50-70 words)

a) Distributive Bargaining
Distributive persistently bargaining on an outcome and usually end up in one
party gaining and the other party loosing. These usually revolve around fixed
resources https://economictimes.indiatimes.com/definition/distributive-
bargaining#:~:text=Definition%20of%20'Distributive%20Bargaining',between
%20both%20the%20parties.

b) Integrative negotiations
In integrative negotiation, the needs/wants of all parties involved are satisfied.
They come to a mutual conclusion that benefits everyone after brainstorming
ideas and concerns. https://www.indeed.com/career-advice/career-
development/integrative-negotiation#:~:text=Integrative%20negotiation%20is
%20a%20negotiation,ideas%20that%20benefit%20both%20parties.

Question 4

BSBREL401 - Establishing Networks

Anton Gavin Hashendra Silva Student ID-
HI180776

Answer the following

a) Explain the purpose of communication and consultation policy, procedures, and plans.
What should be taken into consideration when developing policies and procedures.

The purpose is to ensure that all the parties involved has a common understanding of the risks
involved, who and what will be affected and how to control effects of the risk. Proper and
standardized communication will help manage and plan accordingly in a systematic and orderly
manner. https://www.maqohsc.sa.gov.au/wp-content/uploads/2017/05/Workplace-Consultation-
and-Communication-Guide.pdf

Factors to consider will be,

- The need or purpose of the policy
- Who will carry the responsibility?
- Collect sufficient and relevant information
- Consider which parties will be involved, how it will affect the outcome
- Evaluate the risks involved
- Consult with different parties to assess practicality
https://www.diycommitteeguide.org/resource/how-to-develop-policies-and-procedures

b) Explain the importance of establishing client communication policies, procedures and

process
Having clear polices and procedures in communication helps both parties to understand each
other effectively, avoiding misunderstandings, and conflicts. It helps to maintain a professional
relationship and convey information accurately to achieve the end goal. Furthermore it also
help resolve any conflicts that would arise.

Question 5

Explain any four (4) methods for obtaining feedback on promotional activities. (30-
50 words).

1. Questionnaires – pertaining to the service or product experience

2. Online surveys – using social media we can reach out the target audience
3. Face-to-face surveys- after purchasing or a service provide, we can ask for feedback and
areas for improvement
4. Interviews – could be done via telephone or face-to-face

References

https://economictimes.indiatimes.com/definition/distributive-bargaining#:~:text=Definition%20of
%20'Distributive%20Bargaining',between%20both%20the%20parties.
BSBREL401 - Establishing Networks
Anton Gavin Hashendra Silva Student ID-
HI180776

https://www.indeed.com/career-advice/career-development/integrative-
negotiation#:~:text=Integrative%20negotiation%20is%20a%20negotiation,ideas%20that%20benefit
%20both%20parties.

https://www.maqohsc.sa.gov.au/wp-content/uploads/2017/05/Workplace-Consultation-and-
Communication-Guide.pdf

https://www.diycommitteeguide.org/resource/how-to-develop-policies-and-procedures

https://swanseadigitalmarketing.co.uk/what-are-the-different-types-of-business-networking/

Learner handbook provided by Hawk institute subject teacher.

BSBREL401 - Establishing Networks