Case 2 Services at Click Firm ‘The Service at Click firm wish to take over its competitors and for that, aims to engage every employee in three months taining program. Training programs will not be one ime affair, not it will be restricted to new employees. The approach is to involve everyone ___The firm offers quality services at reasonable prices and enjoys a turnover of one crore ina year. It is expected to enhance the turnover to two crore in next five years. To achieve the mark its necessary to eliminate competitors, which is possible only when they diversi and has presence everywhere as well as the firm enjoys recognition. Tt has decided to formulate functional policies and activities that will support their competitive strategy, by eliciting the required employee behaviors and competencies. ‘The Services at Click firm measured its performance on various training metrics with ‘those of competing firms. It realized that they rest on informal on-the-job training, which is less effective. It was also found that the relation between employee training and employee performance should be positive and strong to attain desired results. To further, improve training and performance relationship, comprehensive package of training programs for all employees is necessary. Training programs were designed in such a fashion that they meet almost all the needs of the job. It composed of study material, lectures, audio, video, ttc. The fundamental focus was on developing employee skills, capabilities, positive atitude, behaviors, including the need to be customer oriented. Based on the case study answer the following questions: QI. Based on the case study, what is your take with respect to training and why? Q2. Inyour opinion is training sufficient to avert competitors. Give reasons for your answer. Q3. Why the owner of Services at Click firm consider on- the- job training a lest effective tool to develop its employees? ‘Scanned with CamSeanner