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    Muh Jafar
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    This document summarizes a research study conducted at the K.H. Hayyung Regional Public Hospital in Selayar Islands Regency, Indonesia. The study aimed to analyze the influence of facilities, employee competence, and service quality on patient waiting times at the hospital's outpatient installation. The research used a sample of 110 respondents and collected data through interviews and questionnaires. The results showed that facilities, employee competence, and service quality all influence patient waiting times at the outpatient installation.

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    This document summarizes a research study conducted at the K.H. Hayyung Regional Public Hospital in Selayar Islands Regency, Indonesia. The study aimed to analyze the influence of facilities, employee competence, and service quality on patient waiting times at the hospital's outpatient installation. The research used a sample of 110 respondents and collected data through interviews and questionnaires. The results showed that facilities, employee competence, and service quality all influence patient waiting times at the outpatient installation.

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    13 views1 page

    Abstrak

    Uploaded by

    Muh Jafar
    This document summarizes a research study conducted at the K.H. Hayyung Regional Public Hospital in Selayar Islands Regency, Indonesia. The study aimed to analyze the influence of facilities, employee competence, and service quality on patient waiting times at the hospital's outpatient installation. The research used a sample of 110 respondents and collected data through interviews and questionnaires. The results showed that facilities, employee competence, and service quality all influence patient waiting times at the outpatient installation.

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    © All Rights Reserved
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    ABSTRACT

    MUHAMMAD JAFAR, The Influence Of Facilities And Employee Competence To The Patient
    Waiting Time Through Service Quality At Outpatient Installation In K.H. Hayyung Regional
    Public Hospital, Selayar Islands Regency (guided by Akmal Umar dan Eddyman W. Ferial).

    This research aims (1) to analized the influence of facilities and employee competence on
    service quality at outpatient installation in K.H. Hayyung Regional Public Hospital, Selayar
    Islands Regency; (2) to analized the influence of facilities and employee competence on patient
    waiting time at outpatient installation in K.H. Hayyung Regional Public Hospital, Selayar Islands
    Regency; (3) to analized the influence of service quality on patient waiting time at outpatient
    installation in K.H. Hayyung Regional Public Hospital, Selayar Islands Regency; (4) to analized
    the influence of facilities and employee competence on patient waiting time through service
    quality at outpatient installation in K.H. Hayyung Regional Public Hospital, Selayar Islands
    Regency

    These research applied in Outpatient installation in K.H. Hayyung Regional Public Hospital,
    Selayar Islands Regency. The sample uses the accidental sampling, a sampling technique
    based on accidental. All samples of 110 respondents at Outpatient installation in K.H. Hayyung
    Regional Public Hospital, Selayar Islands Regency. A method of data used is live interview to
    the many involved in the problem under discussion and give a questionnaire for patient
    according to research conducted. Data analysis was done using descriptive analysis and path
    analysis.

    The results of an analysis of shows that (1) facilities and employee competence is a influenced
    to service quality at outpatient installation in K.H. Hayyung Regional Public Hospital, Selayar
    Islands Regency; (2) facilities and employee competence is a influenced to patient waiting time
    at outpatient installation in K.H. Hayyung Regional Public Hospital, Selayar Islands Regency; (3)
    service quality a influence to patient waiting time at outpatient installation in K.H. Hayyung
    Regional Public Hospital, Selayar Islands Regency; (4) facilities and employee competence a
    influence to patient waiting time through service quality at outpatient installation in K.H.
    Hayyung Regional Public Hospital, Selayar Islands Regency

    Keywords: Facilities, Employee Competence, Service Quality And Patient Waiting Time

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