C.R.Gajendra Yadav Email:gajendrayadav.asha@gmail.

com
Senior Executive Mobile: +91-8328261927

Summary:

To work in a highly challenging and competitive atmosphere where my technical, analytical as

well as interpersonal skills could be tested to its fullest which in turn could provide me enormous
opportunity to grow as a professional in technical as well as business space along with assisting the
organization to achieve its targets.

Professional Summary:

 Having 3.4 years of Professional experience in IT industry on Business analysis roles.

 Good knowledge on Support, troubleshoot and resolve software and hardware technical issues.
 Understanding business requirement, providing functional specifications and support business
partners.
 Conduct business process review, identify and address the gap in the process using tools and
monitor key business process.
 Update/develop process documentation to support projects.
 Reviewing and updating ServiceNow, Jira and solution manager tools.
 Ability to define business requirements, product requirement documents.
 Effectively communicate ideas with prospective users, existing users, engineers and L1 ,L2
support teams.
 Strong communication and presentation skills, comfortable engaging with team members and
users.
 Create and design customer business processes and intake requests.
 Involved in trouble shooting and fixing day to day problems of application in production.

Education/Qualifications

 B.Tech from JNTU University, Anantapur.

Skills

 Servicenow
 Jira
 MS-SQL

Work Experience:

 Currently Working as a Senior Executive in Tharworx from Sep 2021 to till date.
 Worked as a Associate in Legato health technologies from Aug 2020 to Sep 2021.
 Worked as a Associate in FlatWorld Solutions from July 2019 to Aug 2020.

Projects Experience:

Project:-
 Client : Molina healthcare
Designation : Senior Executive
Duration : Sep 2021 to Till now
Location : Bangalore

Role and Responsibilities:

 Performing application support monitoring system interfaces, generating reports, researching
data issues and documenting supporting issues.
 Performing business process support reviewing user questions, making data updates, providing
one on one user taring and identifying process improvements.
 Analyze patient accounts and clarify any information needed to correctly answer patient
regarding their accounts.
 Managed multiple patients accounts across various platforms.
 Provided good customer service to the patient by providing answer to their questions in timely
manner.
 Involved in able to understand and implement processing ICD-10 codes.
 Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementations.

C.R.Gajendra Yadav