VIRTUAL TEACHING

BCOM DEGREE - BUSINESS MANAGEMENT

IMPORTANT QUESTIONS AND ANSWERS
15 MARKS QUESTION

1. MBO is a goal oriented process or a work oriented process

comment ?
Ans : Management by objectives (MBO) by definition is a goal-
oriented process and not a work-oriented process. MBO focus
attention on what must be accomplished rather than on how it is to
be accomplished .it ensures participation of sub ordinates in the
goal setting process . it is a continuous process of goal setting ,
periodic appraisal and modification of goals and performance .
MBO is defined as the process by which the management
intends to achieve the best results through the active participation
of all the workers .
Main objectives :
✓ To measure and judge performance
✓ To combine individual performance to organisational
goal
✓ To improve the communication between superiors and
subordinates
✓ To serve as a basis for judgement about salary and
promotion
Benefits of MBO :

✓ Improve planning
✓ Improve team work
✓ Create better management
 ✓ Effective control

2. Mention the advantages and disadvantages of committee

organisation?

Ans : committee is a kind of organisation . it may be defined as a group

of people who makes decision or present points of view and whose
conduct is governed by a set of rules . a committee consists of a group
of persons . it is set up to perform certain specific duty .

Advantages of committee organisation

✓ It is an effective method of bringing together the knowledge and

experience of a number of persons to solve many difficult
problems .
✓ Committees allow the employees to participate in the decision
making process . thus they help to improve the loyalty and
commitment of employees .
✓ A committee serves as an important tool to bring together
different department managers together , so they act as a tool of
co ordination
✓ By giving representation to various interest groups , committee
avoid conflicts and improve togetherness of the group
✓ Committes help to communicate the polices and programmes
quickly
✓ It helps to avoid concentration of too much authority in a single
individual
Disadvantages of committee organisation
✓ Committees are expensive in terms of money . they require heavy
expense like printing and stationery , refreshment
✓ Committee function is very slow and it cannot take quick decision
✓ Committees are sometimes misused by its members

3. Leadership and management are one and same . do you agree ?

validate your comment ?

Ans :
 ✓ Managers and leaders both have primary focus of improving the
organization.
✓ They set the companies strategies and future needs.
✓ Both mangers and leaders communicate policies and changes
within the organization.
✓ They can both unlock the true potential of junior employees.
✓ Position for managers requires education and skill same with
leadership in some cases
✓ Both can get involved in day to day activities of the organization

Both these positions are very important and sometimes

managers can assume leaders role, vice versa. People need
mangers to execute day to day activities and leaders to take on the
risks and build senior employees.
4. TQM is a corporate business management philosophy . do you
agree?
Ans : yes . TQM is a corporate business management philosophy
which recognises the customer needs and business goals are
inseparable . TQM refers to the deep commitment of the organization to
improve and maintain quality of products and services
Features of TQM
✓ TQM is a customer oriented . it focus on customer requirement
and their satisfaction
✓ TQM requires a long commitment
✓ The success of TQM depends on commitment , leadership and
continues involvement of the top level management
Principles / objectives of TQM
✓ Customers need must be met in time , regularly and fully
✓ Employee must do an error free work
✓ Cost of quality must be measured appropriately
Techniques of TQM
✓ Re engineering : total revising of operation
✓ Bench marking : comparing work with the best one
✓ Empowerment : the authority to take decision within
one’s area of operation
Important 5 marks questions
5. What are the organisational functions of management ?
Ans : organising means bringing together the necessary men , machine ,
materials and money for the achievement of common objectives . it is
the process of establishing harmonious authority – responsibility
relationship among the members of the enterprise .
The functions of organising consists of the following :
✓ Determining and defining the activities
✓ Grouping the activities
✓ Assigning duties
✓ Defining and fixing responsibility for performance
6. explain the term work study ?
Ans : work study implies analysis of the work to be performed by
eliminating unnecessary operation and finding out the quicker way of
doing it . it eliminate wasteful and unnecessary operation , reduce effort
and increase productivity .
It includes the following techniques :
✓ Method study : this study is conducted to know the best
method of doing a particular job
✓ Motion study : its purpose is to eliminate useless motions and
find out the best method of doing a particular job
✓ Time study :it helps in fixing the standard time required to do a
particular job
7. state the nature of planning ?
Ans : nature of planning
✓ Planning is an intellectual process : it is a mental work and not a
manual work
✓ Planning is goal oriented : planning is meaningless if it does not
establish goal and objectives
✓ Planning is a primary function : planning has been described as
the most basic of all managerial functions
✓ Planning is directed towards efficiency and economy : planning
involves the efficient utilisation of various resources like capital ,
labour , machine etc
✓ Planning requires flexibility : planning process should be
adaptable to the changing business environment
✓ Planning is all pervasive : planning is the function of each and
every manager irrespective of the level and area of operation .
8. state how policies are formulated in general ?
Ans : steps in policy formulation :
✓ Defining the area where the policy is applied
✓ Generation of policy alternatives
✓ Evaluation of alternatives
✓ Deciding the policy
✓ Communicating the policy
 ✓ Application of policy
✓ Policy review and appraisal
9. mention the limitation of organisation manual ?
Ans : an organisation manual includes description of each job and other
information . it is a guide to the company’s organisation
Limitation of organisation manual
✓ Small concern cannot afford to have a manual since its
preparation is a costly and time consuming process
✓ Manual brings rigidity in the organisation .
10. centralisation and decentralisation are the oppositends of an
organisation structure . comment
Ans : centralisation and decentralisation are the opposite ends of an
organisation structure . in practice , there is neither complete
centralisation nor complete decentralisation. Both are relative concept
because every organisation structure contains both features in different
degrees . absolute centralisation is not possible as each and every
decision is to be taken by the top management . this leads to
considerable cost and delay .absolute decentralisation is also not
feasible . this results in lack of control over the subordinates . so what is
required is a proper balance between centralisation and decentralisation.
11. is there any relationship between planning and control .comment ?
Ans : Planning and controlling are inter-related to each other. Planning
sets the goals for the organization and controlling ensures their
accomplishment. Planning decides the control process and controlling
provides sound basis for planning. In reality planning and controlling are
both dependent on each other.
12. explain six sigma concept ?
Ans : six sigma is a set of tools and techniques for improving the
capability of business process . six sigma tries to identify and remove
the cause of defects . each six sigma projects follows a sequence of
steps and has specific value targets like reducing cost , increasing
customer satisfaction and increasing profits . it is committed to make
decision on the basis of verifiable data and statistical methods , rather
than assumptions and guesswork .

13. distinguish between kaizen and BPR ?

Ans :

Business process re engineering Kaizen

BPR is usually lead by top
management , project team etc
Its beginning and the ending is
clearly defined
It usually brings very big changes
It include expensive techniques
It mainly depends on technology
Workers of the company usually
lead them
It is a never ending process
It usually brings small measurable
changes
It doesn’t involve much expenses
It doesn’t relay on technology

Important 2 marks questions

14. write a short note on management is goal oriented ?

Ans : management aims at achieving some definite goal or objectives . it
co ordinates the effort of workers to achieve the goal of the organisation
. the success of management is measured by the extend to which the
organisational goal are achieved . the organisational goal must be well
defined and properly understood by the managers of various levels
15. what is administration ?
Ans : An organized way of managing people and things of a business
organization is called the Management. The process of administering an
organization by a group of people is known as the Administration.
16. who is disseminator ?
Ans : Disseminator is one who communicate potentially useful
information to your colleagues and your team. in this role they are
responsible for transmitting information about your organization and its
goals to the people outside it.
17. what do you mean by self appraisal ?
Ans : Self-Appraisal is effectively a self-performance review, which can
then be used as an integral part of performance appraisal. ... It gives
employees a better understanding and insight to their own performance
and at the same time, empowers them to take responsibility of their own
career development.
18. what do you mean by procedural coordination ?
Ans : procedural coordination refers to the description of the behaviour
and relationship of the organization .it is a part of internal coordination