Responsibilities in Managing People and

Operations

Group 4
- As an operations manager, you are
responsible for managing a team of people,
which involves both the engagement and
development of these people. Part of the
core operations responsibilities include
resourcing or staffing, recruitment and
financial processes.
- The process of giving money, workers, skills, etc. to a particular job
or piece of work.
- Staffing refers to the continuous process of finding, selecting evaluating and developing a
working relationship with current or future employees.
- Recruitment is the process of actively seeking out, finding and
hiring candidates for a specific position or job.
- It refers to the procedures and
methods completed by the
Office of Finance.
 - The responsibilities of operations management?
Operations management is a field of business that involves managing the operations of a business to
ensure efficiency in the execution of projects. It means that the individual in charge of the department will be
required to perform various strategic functions that are responsible for managing activities that are part of the
production of goods and services. Some of the functions performed by an operations manager include supply
chain management, product design, forecasting, quality control, and delivery management.

● Human resource management – the people employed by an organisation either work directly to
create a good or service or provide support to those who do.And the way they are managed are a key
resource of all organizations.
● Asset management – an organisation's buildings, facilities, equipment and stock are directly involved
in or support the operations function.
● Cost management – most of the costs of producing goods or services are directly related to the costs
of acquiring resources, transforming them or delivering them to customers. For many organisations in
the private sector, driving down costs through efficient operations management gives them a critical
competitive edge. For organisations in the not-for-profit sector, the ability to manage costs is no less
important.
Decision making is a central role of all operations managers. Decisions need to be
made in:

● designing the operations system

● managing the operations system
● improving the operations system.

The five main kinds of decision in each of these relate to:

1. the processes by which goods and services are produced

2. the quality of goods or services
3. the quantity of goods or services (the capacity of operations)
4. the stock of materials (inventory) needed to produce goods or services
5. the management of human resources.
5 Principles of Great Management
Principle No. 1: The Functions of Management

Management is a discipline that consists of 5 general functions: planning, organizing, staffing, leading and
controlling.

● Planning: When you think of planning in a management role, think about it as the process of choosing
appropriate goals and actions to pursue and then determining what strategies to use, what actions to take,
and deciding what resources are needed to achieve the goals.
● Organizing: This process of establishing worker relationships allows workers to work together to achieve
their organizational goals.
● Leading: This function involves articulating a vision, energizing employees, inspiring and motivating
people using vision, influence, persuasion, and effective communication skills.
● Staffing: Recruiting and selecting employees for positions within the company (within teams and
departments).
● Controlling: Evaluate how well you are achieving your goals, improving performance, taking actions. Put
processes in place to help you establish standards, so you can measure, compare, and make decisions.
Principle No. 2: The Types and Roles of Managers within the
Organization
Principle No. 3: Effective Management of Organizational Resources
Organizational Resources are the assets that are available to a firm for use during their production
process.
The four basic types of organizational resources are:
● Physical Resources (Raw materials, equipment, and machine)
● Human Resources (Managerial talent and skills, manual labor)
● Intellectual or Information Resources (Intellectual skills and information used in decision
making)
● Financial Resources (Capital and everything involving monetary)

Managers participate in operational planning and budget planning processes all the while actively
determining what should be done, what order it is to be done, and determine what resources are
appropriate to be successful in achieving their plan. An essential component in operating an
organization’s strategic plan is allocating organizational resources and its specific objectives in order
to determine what is important and what may not be as important.
Principle No. 4: Understanding and Applying the Four Dimensions of
Emotional Intelligence (EQ) in Maximizing Human Potential

All effective managers understand the context

and culture in leadership situations. What
helps these managers succeed? It is simple,
they understand EQ (the competencies in each
dimension of emotional intelligence).

All of these competencies are important, and

they lead to great connections with people.
They lead to stronger and more effective
managerial performance. EQ is a very
important component for excelling as a
supervisor.
Principle No. 5: Know the Business

It is, of course, a widely known fact that a

qualified manager can manage any business but
this is only partially true. What most successful
managers bring to their work in leading crews,
departments, divisions, and companies is both a
solid knowledge of the business (they are very
experienced) and a solid knowledge of the
principles of great management. Aspiring
managers must first learn the characteristics of
the business by doing, working, and discovering
how the various pieces of the organization work
together.
IDEAL SKILLS OF AN OPERATIONS MANAGER
If you are interested in becoming an operations management, your primary duty will
be to manage a team of people and implement the correct practices and processes
across the organization. Operations managers must also improve performance,
formulate strategies, and focus on delivering quality products and services.

PLANNING
● Regardless of what task you have been set, an operations
manager needs to possess excellent planning skills.
● Arranging all your skills and projects according to what
needs to be finished throughout the day can help you
keep on track with your workload and ensure you know
what you’re doing from beginning to end.
● Your duties may include developing procedures and
policies, creating budgets, and supporting all functions,
which is why planning is a key component of operations
management.
DELEGATION
● Operations managers cannot complete everything by themselves, so
you will need to master the art of delegation. When working on a
project or task, you will need to work with your team and decide who is
fit for which role.
● Numerous benefits delegating can bring, allowing you to focus on
higher-level tasks while other members complete their tasks, as well as
developing trust between workers.
● An operations manager will learn the strengths and weaknesses of
their workforce, which can help you act accordingly and ensure each
member of the team is happy and confident in their role.
Excellent Communication
● Whether you’re engaging with your team, managers, or clients,
operation managers must know how to communicate effectively.
● There are many types of people that you will come into contact
with on a day-to-day basis, so knowing how to get your
message across to others and establishing a strong rapport with
each audience can help you perform your job more efficiently
and productively.
● When working on a project or task, things can spiral out of
control if communication lines break down, so it’s your job to use
an array of communication vehicles like written, verbal, and
body language to keep things moving in the right direction.
Knowledge

● While knowledge isn’t technically categorized as an

operations management skill, it’s a crucial part of success.
● Operation managers need to learn the daily processes of the
company, and any other aspects which can help you
communicate effectively and delegate.
● While you don’t have to understand every detail, you must
have the basic knowledge to ensure the project is managed
well. Education plays a key part in succeeding in operations
management.

Time Management
● For operations managers to thrive in their position, they need to
understand the importance of time management.
● There will be various deadlines that you must adhere to, so reporting
to your team of supervisors or managers with realistic time frames is
essential. The last thing you want is to miss deadlines, as you may
lose custom which can be severely damaging to the future of the
business.
● Operation managers who possess time management skills can
deliver work on time, provide a better quality of work, and tend to
procrastinate less.
Leadership

● As operation managers are required to work with different teams of

people who have a variety of specialist knowledge and technical skills,
you must know how to lead a group of individuals to success.
● Operation managers are experts at motivating their team and being on
hand to provide support and guidance throughout the project and task.
If the quality of work is deteriorating, it’s your job to hold regular
meetings to check in on your team and iron out any problems that may
hinder the project.

Active Listening

● Operation managers who are active listeners can build better

connections, identify, and solve problems, as well as help you avoid
missing any critical information that could hinder how the outcome of
the project. You must take everyone’s thoughts and opinions on board
and see the situation from other points of view.
Problem Solving

● There will be several challenges and obstacles that you will come up
against as an operations manager, so you must know how to problem
solve and see the situation through to the end.
● A reputable operation manager will be able to identify things that could
be improved or changed, as well as diagnose the current situation and
establish the forces and factors that influence it.
● There is always room for growth and improvement in operations
management, so overcoming hurdles, and using the correct techniques
is key.

TEAMWORK
● When working on a project or task, you may need to come together
with your team to get the job done.
● You should never underestimate the value of teamwork, especially
when it comes to driving the business forward, so being able to
work with others will share the workload, ease burnout, and help
you develop new skills that can propel your career forward.
● If each member of the team works in sync, it will keep everyone on
track and ensure deadlines are met according to plan.
Stress Tolerance

● There will be tense environments that you will find yourself in as an

operations manager, so knowing how to work well under pressure
and keep your cool is critical for success.
● When things get tough, there are several things you can do to
reduce stress levels, such as practicing relaxation techniques.

Coordination
● An operations manager needs to have good coordination by
knowing how to integrate resources, activities, and time to
ensure proper use of the resources toward the achievement of
the organization’s goals.
● Coordination involves carrying out specific activities
simultaneously and switching between the activities with ease. It
also involves dealing with interruptions, obstacles, and crises,
and efficiently going back to the normal routine functions to
prevent further interruptions.
To flourish in operations management, all the skills listed above are
what employers look for in candidates. Whether it’s knowing how to lead
a team, or work well under pressure, there are lots of transferable skills
that can help you manage your time better and ensure you work to the
best of your ability.
PEOPLE IN OPERATIONS
MANAGEMENT
People Operations is a strategic business
function that focuses on putting the employee
first by humanizing impersonal systems and
continuously improving employee engagement,
development, and retention.
People Operations
Responsibilities
● Managing the employee journey
● Developing a people strategy
● Increasing employee value
● Updating HR systems
● Analyzing metrics
● Helping to achieve the wider goals of
the organization
How do People Operations differ
from Human Resources?
 TRADITIONAL HR
Focused on enforcing compliance and reducing
liability.
Informed about decisions and told
to execute.
Works within narrow boundaries of
“traditional HR.”
Responds to issues as and when
they arise.
Updates and maintains the employee database
and inputs pay changes as requested by
managers.
Hire a replacement when a position
is vacant.
PEOPLE OPERATIONS
Focused on maximizing the value
of employees
Consulted on strategic decisions
and part of the conversation
Takes a wider, holistic view of the business
and uses People tools to achieve goals.
Proactively creates new systems and programs to
improve ways of working.
Creates goal-based reward systems that
encourage employee initiative and dedication.
Support the current workforce so
that there is less turnover.
People Operations department and
roles
● People Operations Manager
● People Operations Coordinator
● Director of People Operations
● People Operations Coordinator
● People Operations Specialist
● People Operations Analyst
What is Operation Management?

Operations management is an
area of management
concerned with overseeing,
designing, and controlling the
process of production and
redesigning business
operations in the production of
goods or services.
5 Types of Major Decision
Responsibilities of
Operations Management
1. Quality

The operations function is typically responsible for the quality of

goods and services produced. Quality is an important operations
responsibility which requires total organisational support.
2. Process

Decisions in this category determine the physical process

or facility used to produce the product or service. The
decisions include the type of equipment and technology,
process flows, layout of the facility, and all other aspects
of the physical plant or service facility.
3. Capacity

Capacity decisions are aimed at providing the

right amount of capacity at the right place at
the right time. Long-range capacity is
determined by the size of the physical facilities
which are built
4. Inventory

Inventory decisions in operations determine what to order, how much to

order, and when to order. Inventory managers decide how much to spend
on inventory, where to locate the materials, and a host of related decisions.
5. Work Force
Managing people is the most important decision area in operations
because nothing is done without the people who make the product or
service.
THANK YOU!