ERD.2.F.

006
Rev.02, 27 September 2017

PHILIPPINE ECONOMIC ZONE AUTHORITY

REQUEST FOR CERTIFICATION

THE DIRECTOR GENERAL

PEZA
On behalf of TTEC CUSTOMER CARE MANAGEMENT PHILIPPINES, INC., located at the
following sites (see below list), with PEZA Certificate of Registration No. 03-28-IT dated
November 24, 2003, may I respectfully request for the issuance of the following certification/s for the
year 2022:
Please check (√) appropriate box:
New (if newly-registered or  Renewal (With cert.  Updated (amendment of a previously.
never requested/been issued issued for the previous issued cert. to reflect changes in the
a cert.) year/s) Cert. of Reg. e.g., name, location, and
to include new/additional activity/
project, location)

Please check (√) type of

certification requested TYPE OF CERTIFICATION
 VAT Zero Rating (ERD Form No. 97-01)
Available Incentives(ERD Form No. 03-01)
 5% Gross Income Tax (ERD Form No. 00-01)

Thank you.
Very truly yours,

Mary Lalaine P. Vera PEZA Compliance Manager December 17, 2020_

Signature of Responsible Official* Position/Designation Date
over Printed Name

Tel. No./s: 02 902 7200 E-mail add.: MaryLalaine.Vera@teletech.com

Reminders:
1. Please completely fill up the form. Please indicate all PEZA-registered locations (please use extra sheet if
necessary)
2. *Request should be signed by responsible official of the enterprise (CEO, President, Vice President or
General Manager or equivalent, as appearing in the Ecozone Monthly Performance Report).
3. Request should be e-mailed to the Office of the PEZA Director General at odg@peza.gov.ph.
4. Fee: Php120 per certification/copy
5. Certification/s shall be e-mailed to the responsible official of the enterprise by the Zone
Administrator/Zone Manager/Officer-in-Charge of the ecozone location of the enterprise.
Please see PEZA Memorandum Order No. 2015-10 dated 03 November 2015 for the guidelines on the
issuance of VAT Zero Rating Cert. and PEZA Memorandum Order No. 2017- 012 dated 27 September
2017 guidelines on the issuance of Available Incentives and 5% GIT certifications.
For PEZA-Enterprise Services Division (ESD) Use

Complete reportorial requirements. For endorsement to Incentives Management Division (IMD)

Cleared by: ___________________ Date: __________________
(ESD Staff)
With lacking reports (for compliance)

For PEZA-Incentives Management Division (IMD) Use

Evaluated/processed by (IMD Staff): _____________

Certification No.: __________________ Others: ______________________________________________

TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES, INC.

List of registered sites/branches:

BIR Tax Identification Number: 217-569-500-000

PEZA Certificate of Registration No. 03-28-IT

217-569-500-004
TCCMPI – DBP IT
DBP IT Plaza, Dumaguete Business Park, South Road, Calindagan, Dumaguete City 6200

217-569-500-002
TCCMPI – RBRS
Level 1-3, Robinsons Big R Supercenter Cainta, Ortigas Ave Ext. Cainta Rizal 1900

217-569-500-008
TCCMPI – SM PAMPANGA
Building 4, SM City Pampanga, Lagundi, Mexico City, Pampanga 2021

217-569-500-009
TCCMPI – SM CITY ILOILO BPO TOWER
6,7,8th Floor, SM City Iloilo BPO Tower Sen. Benigno Aquino Avenue Bolilao Mandurriao 5000, Iloilo
City

217-569-500-014
TCCMPI – RCT3
11,19,22F Robinsons Cyberpark Tower 3 Pioneer St. Mandaluyong City 1554

217-569-500-015
TCCMPI – SM iCITY2
6F Two E-Com Center Tower A, SM Mall Asia Complex, Pasay City 1308

217-569-500-013
TCCMPI – ASEANA ONE
12F Aseana One Bldg. Bradco Ave. Aseana Business Park, Parañaque City

217-569-500-000
TCCMPI – SM iCITY2
10th Floor, Five E-com Center, Block 18, Harbor Drive, Mall of Asia Complex, Pasay City 1308

217-569-500-012
TCCMPI – FLB CORP. CENTER
Upper GF, 12th,14th&15th Floor FLB, Corporate Center, Bohol Avenue, Cebu Business Park, Cebu
City