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  • ??????? ??????????????????? ENRICHwewzt PDF

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    The document discusses call centers and contact centers. It mentions outsourcing call center services, CRM software for forecasting and tracking customer journeys. It also discusses soft skills training for call center agents, call calibration, and using design thinking approaches to improve contact center performance and customer service. The overall performance and output of contact centers in 2021 is referenced.

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    ??????? ??????????????????? ENRICHwewzt.pdf

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    The document discusses call centers and contact centers. It mentions outsourcing call center services, CRM software for forecasting and tracking customer journeys. It also discusses soft skills training for call center agents, call calibration, and using design thinking approaches to improve contact center performance and customer service. The overall performance and output of contact centers in 2021 is referenced.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views1 page

    ??????? ??????????????????? ENRICHwewzt PDF

    Uploaded by

    hawklink4
    The document discusses call centers and contact centers. It mentions outsourcing call center services, CRM software for forecasting and tracking customer journeys. It also discusses soft skills training for call center agents, call calibration, and using design thinking approaches to improve contact center performance and customer service. The overall performance and output of contact centers in 2021 is referenced.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    12 Call AIS Call Center

    Poll Contact Center Poll ... (Customer Relationship Management CRM) CRM ... 24 . 5
    Contact Center Customer ... Call Center ( 3) ... 10 Outsource Call Center ...
    ... CRM CRM Software ... Forecast ... Contact Center Lifestyle ... ...
    Contact Center Contact Center ... Voice of Customer ... 1 "" ? call center call center
    ... Customer Journey touch ...
    Soft Skill Soft ... SMS SMS SMS 24 . 28 Call Center Call center ... Call Calibration
    Contact Center ...
    Call Center ... ... Call Center ! . 25 Customer Service ... PG Call Center Contact
    Center ...
    Contact Center 2021 1 ... Contact Center Performance output ... Design Thinking 1950
    Design ...

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