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SDKJ Flash Memory Recovery tool AKA Java recovery tool

 135 Views  Last Post 27 November 2018

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andy gowrley (/pro le/andy-gowrley/) posted this 26 February 2018

In recent Ricoh MFPs and LPs for the vast majority of devices, Java is stored in Flash Memory on
the controller board rather than on a SD Card.

Please see the attached TSB Draft for some information regarding using the tool

Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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JAVA (/TAGGED/JAVA/) FLASH (/TAGGED/FLASH/) RECOVERY (/TAGGED/RECOVERY/)

Attached Files

 ts-bulletin-java-recoverydraft.pdf (/ le/download/4909e2cd-0d59-4484-98ab-a89300f90efd/)
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andy gowrley (/pro le/andy-gowrley/) posted this 26 February 2018

The Java recovery tool (OK OK the full name is SDKJ Flash Memory Tool)  is available for a number
of models the les can either be found on TDC version 2.5.5 and many on My-rioch.com and a few
we have hosted on Dropbox as they were never placed on my-rioch.com for some reason.

Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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andy gowrley (/pro le/andy-gowrley/) posted this 09 March 2018

To check whats available and download the vast majority of Java Recovery Tool les.

Go to my-ricoh.com-publications-select in the drop-down Multifunction Printers- then in

publication type Tools and utilities as shown in the screenshot below

Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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andy gowrley (/pro le/andy-gowrley/) posted this 15 March 2018

Attached to this post are two guides on how to use the Java recovery tools a quick use guide and a
more detailed guide.

 While I know many Techs will only come across this issue very rarely, if you do decide to learn up
about as a just in case you need or because you have an issue its well worth ensuring you fully
understand whats going on. So you can plan and prepare appropriately if you do have to attend a
call with regards this matter.

I.e what to check before you use the tool, what les you need i.r the correct tool and the level of
Java you need once the issue is resolved for the particular solution. 

 
Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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Attached Files

 sdkj- ash-memory-recovery-tool.pdf (/ le/download/6c0cbbce-6034-48de-8622-a8a400b3de9e/)

 sdkj- ash-memory-recovery-tool-quick-use-guide.pdf (/ le/download/25ccde23-b47e-4230-a514-
a8a400b3de9e/)

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andy gowrley (/pro le/andy-gowrley/) posted this 16 March 2018

If you lose Java when a device has had Data Overwrite enabled please check this attachment
Answer ID 205629

[Symptom] Java is unavailable after a Data Overwrite Security unit (DOS) is installed and during
installation, the memory option is selected to encrypt. Java sd update procedure or any remote
update of java won't work at this time to restore.

[Cause] The ash memory is encrypted and the java software is unreadable/ not accessible.

[Action] Perform a memory clear sp 5-801-17+18 after this java is present again for use.

Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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Attached Files

 answer-id-205629.pdf (/ le/download/3c0c3cfa-d445-40ee-bf75-a8a500fd9848/)
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andy gowrley (/pro le/andy-gowrley/) posted this 25 April 2018

The following procedure has also been of use for those when Java seems to be misbehaving and
producing sc codes.

 
User Tools> System Settings> Admin Tools> Enhanced Authentication Management> OFF

Stop all applications, including Java

Disable Java in SP mode SP5-730-001 to 0

Format HDD 'Data for design and printer fonts' SP5-832-009 (usually, verify in manual for your
speci c model)

Perform SCS memory clear SP5-801-3

Return all SPs from SP5-401-160 to SP5-401-230 to default setting

Power Cycle

Enable Java in SP mode SP5-730-001 to 1

Power Cycle

Install Java from SD card

Reinstall applications. 

Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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andy gowrley (/pro le/andy-gowrley/) posted this 27 November 2018

While the majority of the Flash (Java) recovery tools can be found on my-ricoh.com one of the
most popular is the Metis C1 Flash (Java) recovery tool. This can be used on the MP C2003 2503
3003 3503 4503 5503 6003 models.

This le can be found on the TDC FLash recovery page or a direct link is here.

Please click here for the Metis C1 java recovery tool 

(https://www.dropbox.com/s/ade5xup4p2c6jfw/JvmInitTool_v112300.exe?dl=0)

This and all the Java Recovery aka Flash Recovery tools can be found in the connectivity section of
TDC

 
Support Operations Specialist Technical Support Ricoh UK To contact the Admins please send
email to TDC@ricoh.co.uk

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