Escalation List for Service Operation Center ( SOC )

Escalation Level Contact Details Email Address

First Level Support (Immediate)

Tel: 1300223922 / noc@extremebb.net
Customer Service Operations Center
+6019 388 3272 helpdesk@extremebb.net
Operation Hours : 24hrs x 7 days

Second Level ( 1 hour ) Mobile:

Team Leader, Service Operations +6019 388 0983 juliana.basri@extremebb.net
Juliana Basri

Third Level ( 2 Hour )

Mobile:
Shahar Radzif shahar@extremebb.net
+6019 388 0183
Technical Manager

Service Operations Manager

Mobile:
Kavitha Sariadaran kavitha.sariadaran@extremebb.net
+6019 388 3273

Fourth Level ( 3 Hours )

Mobile:
Chief Executive Officer
+6019 388 8968
Wong Weng Yew weng@extremebb.net

Extreme Broadband Sdn Bhd

34b, Jalan Diplomatik 3/1, Presint 15, 62050 Putrajaya, Wilayah Persekutuan Putrajaya