We would like to inform you that we'll be permanently removing support for the NTLM SSO

which is considered as outdated. End of support means that we will not fix bugs related to
NTLM, thus, we strongly recommend our customers to switch to SAML SSO, in case you
haven't already.

There are several advantages of using SAML SSO over NTLM SSO. Some are listed below,

 Platform neutrality: The SAML framework is away from platform architectures.

 Security: Security is the most important aspect when it comes to enterprise applications. SAML is
used to provide a single point of authentication at a secure identity provider. This means that
applications do not need to store or synchronize identities, which in turn ensures that there are fewer
places for identities to be breached.

 Reduced administrative costs for service providers: Using SAML to 'reuse' a single act of
authentication (such as logging in with a username and password) multiple times across multiple
services can reduce the cost of maintaining account information. This burden is transferred to the
identity provider.

 Better user experience: One of SAML’s greatest benefits is the user experience it provides. SAML
provides the ability for users to securely access multiple applications with a single set of credentials
entered once.

Refer to this article to configure SAML in ServiceDesk Plus.

Security & safety measures by IdPs:

Following are some reference documents to know more about the security approach of our
recommended IdPs.

OneLogin

Okta

ADFS