ADManager Plus Case Study Questionnaire

Please provide general information about your company &

business need:

1. Please provide business name, type of business, and the name of the contact person who is
offering this feedback.

2. Please specify the business need that prompted you to buy ADManager Plus.

3. What change do you see after deploying ADManager Plus? How close has ADManager Plus come
to in fulfilling your business need?

Feedback on various sections of ADManager Plus:

Management & Reporting Aspect of ADManager Plus:

1. What changes has ADManager Plus brought about in Active Directory management in your
organization?

2. Many consider ADManager Plus to allow for “on the fly Active Directory management”.

Eg. As you run a report, you can perform an administrative action from it. Say, you can disable
suspicious user accounts right from the report “Bad Logon Users” or seek “inactive users” &
disable stale user accounts, etc.

Did you come across something like that? If so, please specify how?

3. Are you satisfied with the prepackaging of reports? Please name a few reports that you find very
useful.

4. Did you ever come across a situation wherein you were required to perform a task (not so usual)
in Active Directory and you find a solution for that in ADManager Plus?

Eg: One of our customers, all of a sudden, felt a need for “blocking” terminal services for night
shift employees. He was surprised to find that he can run “logon hour based report”, and set
session limit for required time slot – right from the report!

Do you have any such story to tell?

Helpdesk Delegation Model of ADManager Plus:

1. What aspect of ADManager Plus delegation did you like the most?

2. Please describe how you are using ADManager Plus helpdesk delegation model in your
organization?

3. Please specify the most used feature in ADManager Plus’ Helpdesk Delegation or what you feel
is striking about it? (For example, most customers feel “task blueprints or role-based delegation
helps them use non-IT personnel as IT helpdesk! If you could specify such cases, it would be
deeply appreciated)

Workflow Feature of ADManager Plus:

1. Are you aware of the new “Workflow” system available in ADManager Plus and employing it? If
so, how useful do you find it?

2. Since Workflow feature allows you to implement a “review-approval” system on several

administrative tasks carried out in Active Directory, it well caters to several IT regulatory acts.
Are you using it to meet such requirements?

ADManager Plus’ role in IT Security & Compliance:

1. What role does ADManager Plus & its reports play in upholding your organizational security?

2. How helpful are its reports in fulfilling your IT compliance needs?

3. Please name a few reports that helped your organization comply with IT compliance. Also, if
possible, please specify which IT regulatory act did they fulfill? (Eg: SOX, HIPAA, etc.)

Would you allow us to use this feedback in our marketing instruments such as PR, case studies, white
paper/ article marketing, etc.? If yes, whose signature shall be used?