TERMS AND CONDITIONS SPECIFIC TO GLOBE’S GPLAN SUBSCRIPTION

General Description
These Terms and Conditions specific to the GPlan Subscription (“GPlan”) supplement the provisions of the Subscription Agreement (“SA”). In the event of any conflict or inconsistency between the
provisions of the SA and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these
Terms and Conditions shall remain binding and effective.
GPlan allows the Subscriber to select a mobile plan based on his/her requirements. This plan may be availed with a device, sim-only or GCash. Note that unlike the plan with device and sim-only,
the plan with GCash is a limited-time promo offer only. To avail of the GPlan, the Subscriber simply needs to select his/her desired Plan Type and data allowance under these Terms and Conditions.

Plan Types
Subscription to GPlan requires enrollment in one of the following plan types:
1. GPlan with Device refers to a mobile postpaid plan subscription consisting of the Subscriber’s chosen
device/gadget and mobile data allowance. All plans in this Plan Type come with free monthly 3GB GoWiFi
access to GoWiFi hotspots nationwide for the duration of the plan.
For GPlan 599 with device, it comes with 100 All-Net Texts and 100 minutes of All-Net mobile and landline
calls. Exclusive to GPlan 799 to 2499, the plan comes with Unli All-Net mobile calls, landline calls and texts.
Under GPlan with Device, the Subscriber agrees that:
A. His/her chosen GPlan with Device has a Holding Period/Lock-up of 12 months/24 months/36
months/others (depending on the available lock-up period of availed device/gadget/plan from date
of line activation), for which he/she will be charged the corresponding Monthly Recurring Fee
(“MRF”). The MRF shall be the minimum payment due Globe.
B. Any additional service availed within the billing cycle shall be automatically charged on top of his/her
MRF for the current billing cycle.
C. He/she may terminate or downgrade his/her plan, subject to full payment of a pre-termination fee (based on the formula below), as well as all outstanding and historical balances.

2. GPlan Sim-Only refers to a line-only mobile postpaid plan subscription consisting of the Subscriber’s choice between Sim-Only with Call & Text or Sim-Only All Data, along with his/her chosen
mobile data allowance. All plans in this Plan Type come with free monthly 3GB GoWiFi access to GoWiFi hotspots nationwide for the duration of the plan.
GPlan Sim-Only 599 to 2499 comes with Unli All-Net mobile calls, landline calls, and texts.
For GPlan Sim-Only All Data, subscription comes with a bigger mobile data allowance but no inclusion of free Calls & Texts or Landline Calls. Thus, for the latter, if the Subscriber calls or texts any
network, whether on a promo subscription or pay-per-use, he/she shall be automatically charged on top of his/her MRF for the current billing cycle.
Under GPlan Sim-Only, the Subscriber agrees that:
A. Unless he/she is eligible for “No Lockup Period” limited time promo offer, his/her chosen GPlan Sim-Only has a Holding Period/Lock-up of 6 months for GPlan Sim-Only All Data and 12
months for GPlan Sim-Only from date of line activation, for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”)
B. The MRF shall be the minimum payment due Globe.
C. Any additional service availed within the billing cycle shall be automatically charged on top of his/her MRF for the current billing cycle.
D. He/she may terminate or downgrade his/her plan, subject to full payment of a pre-termination fee, as well as all outstanding and historical balances. The pre-termination fee amounts
to Two Thousand Pesos (Php2,000.00) plus admin fee of Five Hundred Fifty Pesos (Php550.00), which refers to the relevant costs incurred by Globe to process the request for plan
termination or downgrade. The pre-termination fee is waived if he/she is eligible for “No Lockup Period” limited time promo offer.
E. Should he/she decide in the future to avail of a device/gadget, the Subscriber would need to change his/her plan to GPlan with Device and will no longer get to enjoy the same mobile
data allowance in his/her current GPlan Sim-Only subscription. The Subscriber will be required to pay his/her pre-termination fee and all outstanding and historical balances, before such
change is allowed. Change to GPlan with Device shall take effect in the next billing cycle with the new 12 months/24 months/36 months Holding Period/Lock-up (depending on the
available lock-up period of availed device).

3. GPlan with GCash refers to a mobile postpaid plan subscription which allows the Subscriber to receive a GCash amount based on his/her chosen plan, along with his/her chosen mobile data
allowance. All plans in this Plan Type come with free monthly 3GB GoWiFi access to GoWiFi hotspots nationwide for the duration of the plan.
For GPlan with GCash 599, it comes with 100 All-Net Texts and 100 minutes of All-Net mobile and landline calls. Exclusive to GPlan with GCash 799 to 2499, the plans come with Unli All-Net
mobile calls, landline calls and texts.
Unlike GPlan with Device and GPlan Sim-Only, GPlan with GCash is a limited-time promo offer only, which means that subscription to this Plan Type can be availed by a Subscriber within a certain
promo period only.
Under GPlan with GCash, the Subscriber agrees that:
A. His/her chosen GPlan with GCash has a Holding Period/Lock-up of 24 months from date of line activation, for which he/she will be charged the corresponding Monthly Recurring Fee
(“MRF”).
B. The MRF shall be the minimum payment due Globe.
C. He/she has the responsibility to create his/her GCash account upon issuance of his/her mobile number; failure to complete his/her GCash registration within 24 hours from issuance of
mobile number shall mean forfeiture of the GCash amount that comes with his/her availed plan. In case he/she already successfully created his/her GCash account but still failed to
receive the GCash amount, he/she may file a concern in GlobeOne Help & Support and a GCash representative will address the issue within 3-5 business days.
D. He/she understands that the GCash account to be created must be based on the mobile number of his/her availed GPlan with GCash; failure to use this mobile number upon GCash registration
shall mean forfeiture of the GCash amount that comes with his/her plan.
E. In case of plan renewal, he/she must ensure that his/her mobile number for plan renewal has a
working GCash account that is owned by him/her; further, he/she understands that the active GCash
account must be based on the mobile number for plan renewal with GPlan with GCash; if his/her
mobile number for plan renewal encounters issues with GCash, he/she has the responsibility to fix the
same with GCash before he/she can proceed with plan renewal.
F. Any additional service availed within the billing cycle shall be automatically charged on top of his/her
MRF for the current billing cycle.
G. He/she may terminate or downgrade his/her plan subject to full payment of a pre-termination fee
(based on the formula below), as well as all outstanding and historical balances.
H. The Subscriber agrees that he/she has no cause of action regarding the forfeiture of the GCash amount that comes with the availed GPlan with GCash due to his/her failure to comply with
the necessary requirements and registration within the allotted period.

Add-Ons
Additional services on top of the inclusions of the Subscriber’s chosen GPlan, such as but not limited to additional data promo, international roaming service, content subscription, value-added
service, 0917 Lifestyle Booster (see mechanics below) and Share-A-Load service, can be availed any time, subject to Subscriber’s Spending Limit:
1. Availment of add-ons will require raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe
Stores. The corresponding fee(s) for each add-on shall be automatically charged on top of the MRF for the current bill period.
2. If Subscriber avails of a recurring add-on, it will auto-renew every thirty (30) days unless the Subscriber opts-out of the add-on. Opt out from the add-on will require raising a request through
any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores. However, the Subscriber will not receive any refund or
rebate of the monthly fee(s) incurred for the unused Add-on(s) opted-out regardless of opt out date.
3. If Subscriber avails of a one-time add-on, it will expire based on stated promo validity and will not auto-renew. Should he/she wish to enjoy the add-on again, Subscriber must register again by
raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores.
4. Availment of a combination of add-ons is allowed, as long as within the Subscriber’s Spending Limit.
0917 Lifestyle Booster (Available only in Globe Stores)
1. A customer who subscribed to any GPlan + a 0917 Lifestyle Product worth AT LEAST One Thousand Two Hundred Pesos (P1,200.00) can have the cost of the Lifestyle item charged to his/her
postpaid bill at One Hundred Pesos (P100.00) per month.
2. A customer can choose between two (2) DC BOOSTER OPTIONS; DC BOOSTER 1200 and DC BOOSTER 1800 applicable to Lifestyle Apparel & Gadget Accessories with at least Php1,200 Retail
Selling Price. Customer may refer to the sample illustration below.
3. If a customer is eligible and agreed to avail a 0917 Lifestyle Product as add-on, the customer agrees that the total amount of the booster availed forms part of the allowable spending limit and
will be charged to the bill of the additional account or recontracted account, on top of the monthly recurring fee until its full term as indicated in the booster plan availed of. Add-on will appear
in the billing statement as DC LIFESTYLE BOOSTER 1200 or DC BOOSTER 1800.
4. If the amount of the 0917 Lifestyle Product is more than the availed booster, the price difference should be paid upfront through any accepted modes of payment in the Globe Store.
5. The 0917 Lifestyle Product availed may be returned or replaced within seven (7) days for Apparel & Branded items, thirty (30) days for non-0917 branded accessories & sixty (60) days for 0917
branded Gadget Accessories from the date of receipt due to factory defects or damages, following the standard warranty coverage and procedure. For apparel items, customer shall ensure the
correctness of the design and size of the item/s chosen as the
same will not be replaced on account of erroneous size actually
chosen by the customer. Any signs of mishandling or negligence
on the part of the customer, as solely determined by Globe, shall
void the warranty. The customer shall present the official receipt
and the defective item (inclusive of all the accessories or parts
and the box) for replacement in any participating Globe Store,
subject to stock availability. Refunds are strictly not allowed. The
return and replacement of the 0917 Lifestyle Product shall not in
any way disrupt the monthly charging.
6. If the postpaid account is terminated or the booster is opted out during the lock-in period, any outstanding or unpaid balance of the 0917 Lifestyle Product shall be fully charged and included in
the total amount due for payment within the next one (1) to two (2) months billing cycle.

Spending Limit
Subscriber’s GPlan will have a default Spending Limit, which is the amount a subscriber can spend for additional services on top of his/her plan, within a specific billing period. When this amount is
reached, availment of additional services may be disabled to help manage subscriber spending. The Spending Limit amount shall be at least a minimum of Two Hundred Pesos (Php200.00) on top
of his/her MRF amount. The Spending Limit amount may be changed by raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook
Messenger (Gie), or the Globe Stores, subject to the approval of Globe under existing criteria, terms and conditions. Globe reserves the exclusive right to review and revise the criteria, terms and
conditions for the increase or decrease of the Spending Limit.

Paperless Billing
Globe shall send the Subscriber his/her Billing Statement digitally using the email address provided on the subscription agreement and via a text from GLOBEMYBILL which contains a secure link
that will let the Subscriber view, download and save his/her billing statement using a phone, tablet, PC or laptop. Subscriber undertakes that he/she has provided Globe with a valid and active e-
mail address on the subscription agreement. Should there be any changes on his/her email address, Subscriber agrees to notify Globe through any of the Globe official channels, such as online via
the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores.
If Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her GlobeOne app; or (ii) when he downloads his/her bill from the text sent to
him by GLOBEMYBILL.

Personal Information
Subscriber undertakes that subscription to GPlan may entail use, disclosure, and sharing with Globe’s subsidiaries and affiliates including but not limited to Globe Capital Venture Holdings, Inc. [917
Ventures], G-Xchange, Inc. [GCash], Globe Fintech Innovations, Inc. [Mynt], Fuse Lending, Inc. [Fuse], AdSpark, Inc. [AdSpark], Kickstart Ventures, Inc. [Kickstart], Electronic Commerce Payments,
Inc. [ECPay], Asticom Technology, Inc. [Asticom], and Yondu, Inc. [Yondu] (hereinafter “subsidiaries and affiliates”), partners, and third-party service providers, all information contained in this
application about the subscriber and his/her subscription, network and connections, service usage and payment patterns, information about the device and equipment he/she uses to access the
service, websites and apps used in the services, information from the subsidiaries and affiliates, partners, and third-party service providers including third-party advertisers, and any data or analytics
derived therefrom, in whatever form (hereinafter “Personal Information”), for the following purposes: processing any application or request for availment of any product and/or service, ,
enhancement of the products and services, credit investigation and scoring, advertising and promoting new products and services, to the end view of improving the subscriber’s and/or the public’s
customer experience. To know more about Globe’s Data Privacy, please visit this link: https://www.globe.com.ph/privacy-policy.html#gref

Gadget Features
If subscribed to GPlan with Device, the Subscriber acknowledges that the Device/Gadget he/she receives in connection with his/her GPlan subscription is locked to Globe’s network. The Subscriber
shall not have the said lock removed or disabled within his/her Holding Period/Lockup. If Subscriber is already out of his Holding Period/Lockup, he may request for unlocking by raising a request
through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores.
The Subscriber acknowledges that he/she has reviewed and understood all the features of the Gadget obtained, especially when it involves using the Gadget to access the internet, including how
to unregister from the same if necessary. The Subscriber is aware that there are charges for accessing the internet using his/her Gadget depending on the mobile internet service availed of or
registered to on top of his/her MRF. In addition, the Subscriber who will use roaming services agrees that he/she shall be responsible for accessing Globe’s website for information on applicable
roaming internet, call and text rates.

Gadget Replacement and Repair

Within seven (7) calendar days from receipt of the Gadget, the Subscriber shall submit to any Globe Store the defective Gadget (inclusive of the gadget, accessories and box), the official receipt
and/or other documents supporting the transaction (i.e. the form which contains Gadget model and IMEI number).
Beyond seven (7) calendar days from receipt of the Gadget, GLOBE shall not accept any Gadget replacement. Instead, the Subscriber shall submit the defective Gadget through the Gadget
manufacturer’s authorized service center(s) for repair.
All GLOBE provided Gadgets have a one (1) year Manufacturer’s Warranty (“Warranty Period”). After the Warranty Period, Subscriber may still report Gadget’s defects to Globe but charges for
repair and other associated costs will apply.

Apple Inc.’s Warranty Terms and Conditions for iPhone

Apple Inc. (‘Apple”) provides a limited one (1)-year manufacturer's warranty ("Warranty Period") from date of purchase. The limited warranty shall be Apple’s sole responsibility during the Warranty
Period and covers all iPhone-related software and hardware concerns. Subscriber has the obligation to read/view carefully the complete terms and conditions of Apple warranty available at
https://www.apple.com/legal/warranty/products/iphone-english-a.html. For iPhone assessment, the following Apple Service Providers can be contacted by the Subscriber:
Power Mac Center (02)77254672 or (0917)5806851; Senco Link Technologies, Inc. (02) 8893-4100 to 03 or (02) 8812-6719 or (02) 8810-5270

Other Provisions
Even if Subscriber’s subscription to his/her GPlan is suspended/barred, the Subscriber agrees that he/she shall still be bill ed for the MRF, but he/she shall not be able to use the service until
Subscriber settles the overdue balance of his/her account in full. Upon full settlement of overdue balance, Subscriber will be reconnected and will enjoy his/her GPlan inclusions.
GLOBE reserves the right to add, delete or modify any or all of the offerings under the GPlan.
By affixing his/her signature below, Subscriber hereby confirms that he/she has read and understood the foregoing Terms and Conditions specific to GPlan, Globe Terms and Conditions
(https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy (https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby.

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Subscriber’s Signature Above Printed Name Date SA Number Gadget Availed and corresponding Handset Base Price