Flipkart Warranty Assistant Plan - Detailed Terms and Conditions

The following are the terms and conditions for the Flipkart Warranty Assistant program operated by Jeeves
Consumer Services Private Limited, here in after referred to as "Jeeves", incorporated under the Companies
Act, 1956 and having its Corporate office at L-169, 13th Cross, 5th Main, Sector – 6, HSR Layout, Bangalore -
560102. The program is operated on the platform (www.flipkart.com)/ Flipkart M App/ Flipkart Lite Platform
(“Platform”).

Preliminary:

Flipkart Warranty Assistant plan ("Program") is a program consisting of: (i) Repair service provided by Jeeves
Consumer Services Private Limited ("Jeeves").The Program is available for purchase on the e-commerce
platform,www.flipkart.com, whether accessed through a mobile application or any other means ("Platform")
This program is available only on select products ("Covered Product") on the Platform sold by registered
seller. This Program is available only in select cities in India and on select pin codes ("Serviceable Address").
This program shall be valid for a period of 12 Months from the date of successful delivery of the Covered
Product and provided the said Program is not cancelled by the customer post purchase.
The program policy can be purchased along with the purchase of the primary product at Point of sale or
through the link shared by Flipkart via email/SMS/Push Notification/social media or any other channel,
provided you have purchased an eligible product and are trying to buy Flipkart Warranty Assistant within the
permitted purchase window. However, the product will be covered for 12 months from the date of delivery of
the product.
In case of any discrepancy in modes of communication in any of the terms between these T and C's and any
other mode of communication, the T&C takes precedence over all such source, the terms set forth in these T
and C's shall prevail.

In order to subscribe to this program, customer ("You" or "Your") needs to pay a specified subscription fees
and will automatically be bound by:
these terms and conditions ("T&Cs");

the terms of use, privacy policy, and other relevant documentation including any modifications, alterations or
updates thereof, that are published on the Platform; and

terms and conditions of Jeeves

Program Key Features

You would be entitled for protection against the 'Multiple' manufacturer warranty defects including any
software issues

For Manufacturing defects, you will only be offered a repair facility with free pick and drop.

For scenarios, where your address gets changed post purchase (''New Address'') of this program, 'repair' facility
option would only be applicable if the New Address falls under "Serviceable Addresses"

All 'manufacturer Warranty' claims shall be serviced and undertaken by F1 (via brand authorized service center)
and Brand warranty will continue for the remaining period.

Eligible benefits under the program:

Single customer touch point for any issue related to program

 Repairs by Brand authorized service centers with free pick and drop

Promised turnaround time of 10 days from product pickup to first attempt of delivery

Benefits Details

Claim Type Time since device Repair

delivery date

Manufacturer Warranty Defects 0 to 12 months Free Repair

Free Pick & Drop

No processing fee

Subscripts Definition

Includes labor charges, cost of sundry parts including but not limited to adhesive, paint, wires etc.

What is not covered under this Program

Any intentional damage to the device

Any physical damage - Accidental or Liquid to the device

Any unauthorized repair of the device

Theft or Loss of device

Loss or damage to accessories, SIM card or ancillary products (e.g memory card)

Damage to the device because of usage not in accordance to manufacturer's guidelines, including short
circuiting during power surge

Any cosmetic damage not resulting in stoppage of or functioning/usage of the device - including but not
limited to:

Scratching, cracking and/or denting of the device body

Minor damage/scratch on the device screen/LCD

General Wear and Tear

Loss of data or loss of installed software

Loss or damage to the device during the following scenarios

Loss due to confiscation by government/local authorities or security agencies

Loss/Damage during commercial hire/rent of the device

Loss/Damage during commercial transit

Loss/Damage during War/ Riots/ Fights/Act of terrorism/nuclear radiation

6: To register a claim, please call our Customer Care Number (1800-425-365-365 or 1800-102-5365). You may
be asked to submit additional documents and other relevant information on a case-to-case basis for processing
claims.
Below process to be followed for repair claims process;

Repair Claim Process:

In the event of Damage Claims,

While processing the Damage Claim, if at any time, Jeeves determines that there has been any
misrepresentation, wrongful description, fraudulent activity or non-disclosure of any material fact significant to
the Damage Claim, then all benefits under this Program shall be forfeited. The Program will automatically
stand terminated vis-a-vis the Covered Product.

The handset will be returned without repair in case of any damage (Accidental Damage, Liquid Logged
damage, etc) found which are not covered under manufacturer warranty and which are not in accordance
with the policies of this T&C.

If You choose to avail pickup and drop service, you shall pack the Covered Product and keep the Covered
Product ready for pickup as per the instructions provided to You over your registered email Id and mobile
number. Your device will be picked within 72 hours of pick-up allocation. Pick and drop services will be free of
cost.

F1's logistics partner will pick up the packed Covered Product from the Service Address and ship it to Brand's
authorized repair center for either repair or replacement or refund, as determined by F1 at its sole discretion
depending on factors including, but not limited to, cost of repair, availability of spares and time to serve, or F1
will repair the same.

In case, F1 decides to offer replacement/refund option (under the sole discretion of F1) of the Covered
Product, You will be provided the choice to either opt for replacement/refund or get back unrepaired Covered
Product. If You opt to get back the unrepaired Covered Product, Your Covered Product will be delivered
within 10 days to your Service Address. If You opt for replacement of Covered Product, the Covered Product
will be replaced with a product containing similar features and which is of an equivalent make, as per industry
and market standards. The replacement device may either be a new or a device with equal or equivalent
features. The make and model of the new or refurbished replacement will be at the sole discretion of F1. In
case of replacement, the Covered Product will be retained by F1. Jeeves will provide warranty service for the
remainder of the Program Coverage Term, on the replaced device, terms and conditions of which will be
communicated to You on Your registered email.

Once the Covered Product is repaired/ replaced, F1's logistics partners will have the Covered
Product/replacement device, as the case may be, shipped back to Your Service Address in cases of pickup
and drop service. In case of refund to be issued by F1, post submission of relevant documents, it will take 7
business days to process the refund.

Following are the amounts customer will get in case of a refund to be issued by F1. This will be calculated on
the purchase price which customer paid or Flipkart selling price, whichever is lower at the time of claim,

Period Refund Value

0 - 4th month 80%

5th - 8th month 70%

 9th - End of the policy 60%

Program – Service Assurance

Subject to the other terms and conditions and force majeure events, Jeeves/F1 ensures " Ten to Fifteen
Business Days (Depending on Pincodes)" service assurance from successful pickup of the device for all
Claims. Activities during this period include: Covered Product pickup, repair/replacement, first attempt of
door-step delivery.

If Jeeves/F1 is unable to meet the promised SLA, you will be eligible to receive a Token of Apology (TOA)
from Jeeves

In case of replacement/refund option (under the sole discretion of F1) provided to You, you respond
immediately on the telephone call with the Jeeves team whether to go ahead with the replacement/refund or
return the unrepaired Covered Product. Any delay in response will extend the SLA by the delayed period.

Table for Token of Apology (TOA)::

SLA breach Token of Apology for the

customer

First attempt delivery not done within 10 days from Covered Flipkart EGV worth INR
Product pickup 500

In case of all repairs done under this Program, Jeeves shall provide 90 days Repair Warranty on the same.

Any unauthorized repair of the device against manufacturer’s guidelines will result in lapse of all the benefits
covered

Other Terms & Conditions

All decisions of Jeeves with respect to the condition, serviceability, genuineness of claim etc. shall be final
and binding on you as per applicability.

In case of further sale or gift of Your Covered Product, you shall inform such ownership transfer within 7 days
of such transfer by calling Jeeves customer support at 1800-425-365-365 or 1800-102-5365 Responsibility of
informing Jeeves and transferring the Program rests upon You/ original beneficiary. Post KYC validation of
original beneficiary (including but not limited to Plan ID, IMEI Number and email ID), Program will be
transferred to the new beneficiary.

The Program, once purchased, can be cancelled only within 10 days

of product delivery provided there is no claim raised.

F1 may subcontract the services provided under the Program without notice to You.

GENERAL TERMS AND CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000, and the Rules
thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is generated by a computer system
and does not require any physical or digital signatures.

The customer releases and holds harmless Flipkart and Jeeves Consumer Services, its agents, affiliates, and
employees from and against any claims, damages, or liability of any kind, including personal injuries, death,
or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer
or anyone else may suffer as a result of participation in this Plan.

The customer agrees that his contact details can be shared by Flipkart with Jeeves Consumer Services.
Flipkart Order ID and contact details of the Customer will be shared by Flipkart with Jeeves Consumer
Services for verification purposes. The usage of personal data is subject to Jeeves Consumer Services's
privacy policy and Flipkart's privacy policy here: http://www.flipkart.com/s/privacypolicy.

The operation of the Flipkart Warranty Assistant Plan is subject to force majeure events and on the
occurrence of such an event, the Flipkart Warranty Assistant Plan may be withdrawn at the sole discretion of
Jeeves Consumer Services and Jeeves Consumer Services shall not liable for damages under any
circumstances. The price for the Flipkart Warranty Assistant Plan shall be refunded by Jeeves Consumer
Services in such an instance.

Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the
Flipkart Warranty Assistant Plan. The customer shall contact Jeeves Consumer Services for any
disputes/issues related to the Flipkart Warranty Assistant Plan and Flipkart shall not be held liable for any
such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer
shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.

Jeeves Consumer Services shall be solely responsible for fulfilling the terms of this Flipkart Warranty
Assistant Plan. Flipkart shall not be liable for any loss, injury or any other liability arising to the customers as
a result of the Jeeves Consumer Services failure to honour its obligations with respect to the customer.

Flipkart Warranty Assistant Plan is subject to federal, state and local laws and regulations and is void where
prohibited by law. In the event that the operation, security, or administration of the Flipkart Warranty
Assistant Plan is impaired in any way for any reason, including, but not limited to fraud, virus, or other
technical problem, Jeeves Consumer Services may, in its sole discretion, either: (a) cancel the Flipkart
Warranty Assistant Plan; (b) suspend the Flipkart Warranty Assistant Plan to address the impairment and
then resume the Flipkart Warranty Assistant Plan in a manner that best conforms to the spirit of these laws.

By entering into this Flipkart Warranty Assistant Plan, the customer agree to indemnify and keep Flipkart
harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including
reasonable attorney's fees) that may be suffered by Flipkart as a consequence of (i) violation of the terms of
this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful
misconduct or negligence on the Customer's part.

All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the
account of the customer.

The Flipkart Warranty Assistant Plan and the Terms and Conditions herein shall be governed by the laws of
India. Any disputes in relation to the Flipkart Warranty Assistant Plan shall be settled by arbitration in
accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bengaluru. A
sole arbitrator shall preside over the arbitration proceedings with such sole arbitrator appointed by Jeeves
Consumer Services.

The customer is required to note that this Flipkart Warranty Assistant Plan cannot be availed along with any
other product exchange offer being run by Flipkart. If the Customer avails the Flipkart Warranty Assistant
 Plan, these terms and conditions shall be the entire terms and conditions applicable to such Flipkart Warranty
Assistant Plan and no other terms and conditions with respect to the exchange of the Product shall be
applicable. Subject to the above, all the terms and conditions of the Flipkart Warranty Assistant Plan as given
hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of
www.flipkart.com shall be applicable on the Customer. In the case of any conflict between the terms and
conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of
flipkart.com, the terms and conditions, user agreement, terms of use and privacy policy on flipkart.com shall
prevail.

Failure to perform any of the steps mentioned in the T&Cs, will result in cancellation of all benefits vis-a-vis
the particular claim

By purchasing the Program, it would be deemed that You have given Your consent to contact you through
call, SMS or email on the details provided by you for the purpose of this Program.

If any provision of these T&Cs shall be held to be invalid, illegal or unenforceable, the validity, legality and
enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

These T&C shall be governed in accordance with the applicable laws in India. Courts at Bangalore shall have
the exclusive jurisdiction to settle any dispute that may arise under this T&Cs.

Grievance Redressal:
We are committed to extend the best possible services to our customers. However, if you are not
satisfied with our services and wish to lodge any feedback or complaint, please write to:

Event Mail ID Availability

Escalation escalations@jeeves.co.in 09:30 AM to 6:00 PM, Mon to Sat*