Mobile Device Repair Contract for Mechanical Failure After Manufacturer’s Warranty Period

Customer’s Name
IMEI Number
This Repair Contract will serve you for any inherent mechanical and electrical breakdown/ defects to the electrical/ electronic/ mechanical
parts of your mobile device during the contract period. Key benefits include:

 Repair service as you request for a period of 12 months as stated in Contract Period.
 Repair benefits up to maximum repair benefit mentioned above.
 Truly cashless repairs with no hidden costs.
 Easy repair request registration.
 7 days a week call center, dedicated Repair requests portal, chat bot & email.
 Free pick up & delivery service

Terms and Conditions

Definitions:
 Mobile Devices - Includes mobile smart phones and tablets or any other Mobile Device that may be included from time to time
which should be for domestic use only and not to be used for commercial, rental, or profit generation purposes.
 Normal Use - Use of the Mobile Device in accordance with the manufacturer’s guidelines for mobile phone device usage including but
not limited to regular maintenance and up keep of the mobile phone device, usage of specified protection devices such as voltage
stabilizers.
 Breakage - Any visible impairment occurred to the Mobile Device during Contract Period, by involuntary and external means but
excluding minor scratches, dents or any other cosmetic damage not impacting the regular functioning of the Mobile Device.
 BER - Beyond Economic Repairs means cost of a repair is greater than the current market value (at the time of repair request) of the
Mobile Device as determined by us or 80% of the Mobile Device Purchase Price, whichever is lower.
 Like-To-Like Model - Mobile Device with similar configuration, and quality comparable to your Mobile Device. It may be of a different
make/model.
 Manufacturer’s Warranty - The original warranty given by the respective manufacturer in respect of a Mobile Device.
 Repair Contract Fee - The upfront fee that you have paid to subscribe to this Repair Contract.
 You, your - The Customer whose details are specified in this Repair Contract.

Key Conditions:
 This Repair Contract becomes valid only on purchase of the Mobile Device.
 The Mobile Device must be manufactured in India or is legally imported in India.
 The Mobile Device must be purchased new from the manufacturers authorized dealer/ distributor and must be supported by
Manufacturer’s Warranty.
 This Repair Contract is valid only in India on Mobile Devices which are purchased and repaired within India.
 The repair request must be raised by you or in whose name this Contract stands and must be within the Contract period and 7 (seven)
days from the date of Breakdown of Mobile Device, whichever is earlier.
 The Mobile Device is used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited to
regular maintenance & up keep of the Mobile Device.
 Manufacturer’s Warranty remains valid throughout its validity period provided by the manufacturer.
 This Repair Contract will be cancelled in the event of fraud, attempted fraud, or non-disclosure of any changes that affect this Repair
contract and no refund will be due to You.
 This Repair Contract only valid for the Mobile Device detailed at the beginning of this Repair Contract. This Repair Contract is not
assignable or transferable for any reason (including but not limited to the case of the Mobile Device being sold to or stolen by a third
party).
 In the case of a Mobile Device which is “dead on arrival” from the manufacturer within 30 days as of the date of the relevant invoice,
the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on arrival unit. You
must notify us in writing, through the method mentioned in “Repair Request Process” section below, of any case of dead on arrival
along with the details of the replacement device given by the Manufacturer within 30 days as of your receipt of the replacement
device from the Manufacturer.
 In the case of change of IMEI number due to in-warranty repair or replacement of mother board or the Mobile Device itself, you must
notify us in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days of the change or prior to
Contract Period Start Date, whichever is earlier.
 After repair, any salvage remaining from the repairs carried out shall be retained and considered owned by us.

What is not included:

Date: ______________________ Customer’s Signature: ______________________________

 Breakdown caused by violating manufacturer’s warranty, overload, abuse or negligence.
 Regular wear and tear or gradual deterioration which affects performance.
 Replacement of data, software, music etc. i.e. any data stored on device.
 Damage to or malfunction of the phone caused by or attributed to the operation of a software virus or any other software-based
malfunction.
 Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers warranty.
 Replacement of any consumable item or accessories like batteries, chargers, headphones, etc.
 Non-operating and cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches.
 Any loss, including consequential loss, being any loss which may incurred by you as a result of being unable to use Mobile Device
during the repair period, but not limited to any loss arisen due to natural causes, fire, water damage, terrorism, power surge.
 Where the asset serial number is removed, obliterated or altered from the device.
 If repairs have been conducted by unauthorized repair centres at any point during or before the Contract Period.
 Any costs implicitly or explicitly covered by any warranty, guarantee or maintenance agreement provided by any other OEMs, sellers,
service contractors, suppliers, or repairer.
 Any defects that are subject to the Manufacturer’s Recall.
 Cost that you incurred by yourself to repair the Mobile Device with a third party.

Repair Request Process:

 Notify us in 7 days from device defect date by:
o Visiting http://cl.amsa.asia/relianceresq or
o Visiting https://amtrustmobilesolutions.asia and raise a request via the chatbot Mia; or
o Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.
 We will register the repair request.
 We will schedule pickup of the device.
 We will get the device repaired through our approved technician.
 We will dispatch and deliver the repaired device to you.

Limitation of Liability:
 In the event of any loss due to negligence while carrying out its obligations under this Repair Contract, our liability under this Repair
Contract shall not exceed the Mobile Device Purchase Price specified at the beginning of this Repair Contract;
 In any case we shall not be held responsible/liable for any loss of data, software, or contents including but not limited to
pictures/images, videos, downloads, music and/or any content stored in the Mobile Device.
 Unless otherwise clearly proven by you to our satisfaction that there is negligence concerning the confidentiality/secrecy of data
privacy while we are carrying out our obligations under this Repair Contract, we shall not be responsible/liable for any
violation(s)/breach under the prevailing and/or proposed Laws (which may come into force) concerning the confidentiality/secrecy of
data privacy of your personal data.

Date: ______________________ Customer’s Signature: ______________________________