Mobile Device Repair Contract for Mechanical Failure After Manufacturer’s Warranty Period

We are pleased to welcome you to the Mobile Device Repair Contract provided to you by Bolttech
Device Protection India Private Limited (formerly known as AmTrust Mobile Solutions India Private
Limited) (“BDP”) for the benefit of the customer of Reliance ResQ ( “ResQ”).

Contract Number SCL0000025300100AMTRUST

Customer’s Name Saroj Traders
Customer’s Email Address SAROJ171180@GMAIL.COM
VIVO - Vivo Y33s
Mobile Device Model
Black(8/128GB/50+2+2/16MP)
IMEI Number 868386058142450
Mobile Device Purchase Date 05-09-2021
Mobile Device Purchase Price 17990
Contract Purchase Date 05-09-2022
Contract Period Start Date 05-09-2022
Contract Period End Date 04-09-2023
Repair Contract Fee None
Maximum Repair Benefit 17990

1. This Repair Contract will serve you for any inherent mechanical and electrical breakdown/ defects to
the electrical/ electronic/ mechanical parts of your mobile device during the contract period.

1.1. Repair service as you request for a period of 12 months as stated in Contract Period above.

1.2. Repair benefits up to maximum repair benefit mentioned above.

1.3. Truly cashless repairs with no hidden costs.

1.4. Easy repair request registration.

1.5. 7 days a week call center, dedicated Repair requests portal, chat bot & email.

1.6. Free pick up & delivery service.

If you have a repair request, please submit it through our chat-bot http://bit.ly/miaresq or call on 1800-
102-8647.

This is an electronically generated document and customer is deemed to consent to this repair contract
at the time they receive it
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2. Terms and Conditions:

2.1. Definitions:

2.1.1.Mobile Devices – – Includes Mobile Smartphones and Tablets or any other Mobile Device that may be included from time to
time which should be for domestic use only and not to be used for commercial, rental, or profit generation purposes.

2.1.2.Official Channels – Manufacturer, Manufacturer’s subsidiary company, Authorized dealer/ Distributor appointed by the
Manufacturer or its subsidiary located within India.

2.1.3.Normal Use – Use of the Mobile Device in accordance with the manufacturers guidelines for Mobile Device usage including
but not limited to regular maintenance & up keep of the Mobile Device, usage of specified protection devices such as voltage
stabilizers.

2.1.4.Breakdown – Breakdown means the mechanical and/ or electrical defects and/ or failure of a Mobile Device that cause it to
not function in its intended manner.

2.1.5.BER – Beyond Economic Repairs means cost of a repair is greater than the current market value (at the time of repair
request) of the Mobile Device as determined by BDP or 80% of the Mobile Device Purchase Price, whichever is lower.

2.1.6.Like-To-Like Model – Mobile Device with similar configuration, and quality comparable to your Mobile Device. It may be of a
different make/model.

2.1.7.Manufacturer Covered Breakdown – Breakdown covered by the Manufacturer’s Warranty during the Manufacturer’s Warranty
period. The covered breakdown will vary for each Mobile Device in accordance with the Manufacturer’s Warranty for the said
Mobile Device.

2.1.8.Manufacturer’s Warranty – The original warranty given by the respective manufacturer in respect of a Mobile Device.

2.1.9.Manufacturer’s Warranty Period – The uninterrupted period of the manufacturer’s Warranty covers as stated on the original
official Manufacturer’s Warranty certificate or publication.

2.1.10.Manufacturer’s Recall – Any event wherein due to mechanical or technical issues, the manufacturer of the Mobile Device
recalls the Mobile Device, or the category of such Mobile Devices.

2.1.11. Overload – Non-functioning of the Mobile Device due to an excessive electrical load such that the normal functioning of
Mobile Device gets impaired

2.1.12. You, Your – The customer mentioned in this Repair Contract.

2.2. Benefits:

2.2.1.Provides repair or replacement in respect of the Mobile Device above caused due to Breakdown from manufacturing defects
arising during the Contract period.

2.2.2.Repair services and cost of parts and labor in respect of the Mobile Device for inherent mechanical and electrical breakdown/
defects to the extent provided by the manufacturer’s warranty for Mobile Device manufactured in India or is legally imported in
India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty.

2.2.3.If BDP concludes that your Mobile Device falls within the definition of BER under this Repair Contract ("BER Mobile Device”):

2.2.3.1 provided that our authorized technician confirms that your device is an original device for example, based on assessment
to your IMEI (e.g. printed in your Mobile Device), liquid crystal display (LCD) and motherboard, BDP will offer you a replacement of
the BER Mobile Device with a Like-To-Like Model of Your Mobile Device at our discretion.

2.2.3.2 you will be required to surrender the BER Mobile Device to BDP, and it shall be automatically deemed that you transfer all
rights of the BER Mobile Device to BDP.

2.2.3.3 the Mobile Device replacement will be delivered to you after you surrender to BDP your BER Mobile Device.

2.2.3.4 if you are not agreeable to BDP offer to provide the replacement Mobile Device, your BER Mobile Device will be returned to
you in unrepaired condition.

2.2.3.5 Any such replacement will immediately terminate this Repair Contract with no refund of the Repair Contract Fee and we
shall have no further obligations for the remainder of the term of the Contract Period.

2.3. Key Conditions:

2.3.1.This Repair Contract becomes valid only on purchase of the Mobile Device.

2.3.2.The Mobile Device must be manufactured in India or is legally imported in India.

2.3.3.The Mobile Device must be purchased new from the manufacturers authorized dealer/ distributor and must be supported by
Manufacturer’s Warranty.

2.3.4.This Repair Contract is valid only in India on Mobile Devices which are purchased and repaired within India.

2.3.5.The repair request must be raised by you or in whose name this Contract stands and must be within the Contract period and
7 (seven) days from the date of Breakdown of Mobile Device, whichever is earlier.

2.3.6.The Mobile Device is used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited
to regular maintenance & up keep of the Mobile Device.

2.3.7.Manufacturer’s Warranty remains valid throughout its validity period provided by the manufacturer.

2.3.8.This Repair Contract will be cancelled in the event of fraud, attempted fraud, or non-disclosure of any changes that affect this
Repair contract and no refund will be due to You.

2.3.9.This Repair Contract only valid for the Mobile Device detailed at the beginning of this Repair Contract. This Repair Contract is
not assignable or transferable for any reason (including but not limited to the case of the Mobile Device being sold to or stolen by a
third party).
2.3.10. In the case of a Mobile Device which is “dead on arrival” from the manufacturer within 30 days as of the date of the
relevant invoice, the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on
arrival unit. You must notify BDP in writing, through the method mentioned in “Repair Request Process” section below, of any case
of dead on arrival along with the details of the replacement device given by the Manufacturer within 30 days as of your receipt of
the replacement device from the Manufacturer.

2.3.11. In the case of change of IMEI number due to in-warranty repair or replacement of mother board or the Mobile Device itself,
you must notify BDP in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days of the
change or prior to Contract Period Start Date, whichever is earlier.

2.3.12. After repair, any salvage remaining from the repairs carried out shall be retained and considered owned by BDP.

2.4. What is not included:

2.4.1.Breakdown caused by violating manufacturer’s warranty, Overload, abuse or negligence.

2.4.2.Regular wear and tear or gradual deterioration which affects performance.

2.4.3.Replacement of data, software, music etc. i.e. any data stored on device.

2.4.4.Damage to or malfunction of the phone caused by or attributed to the operation of a software virus or any other software-
based malfunction.

2.4.5.Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers warranty.

2.4.6.Replacement of any consumable item or accessories like batteries, chargers, headphones, etc.

2.4.7.Non-operating and cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or
scratches.

2.4.8.Any loss, including consequential loss, being any loss which may incurred by you as a result of being unable to use Mobile
Device during the repair period, but not limited to any loss arisen due to natural causes, fire, water damage, terrorism, power
surge.

2.4.9.Where the asset serial number is removed, obliterated or altered from the device.

2.4.10. If repairs have been conducted by unauthorized repair centres at any point during or before the Contract Period.

2.4.11. Any costs implicitly or explicitly covered by any warranty, guarantee or maintenance agreement provided by any other
OEMs, sellers, service contractors, suppliers, or repairer.

2.4.12. Any defects that are subject to the Manufacturer’s Recall.

3. Repair request Process:

3.1. Notify BDP by

3.1.1 Visiting http://bit.ly/miaresq or

3.1.2 Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.

3.2. BDP will register the repair request.

3.3. BDP schedules pickup of the device.

3.4. BDP gets the device repaired through its approved technician.

3.5. BDP dispatches and delivers the repaired device to you.

4. Limitation of Liability

4.1. In the event of any loss due to negligence of BDP while carrying out its obligations under this Repair Contract, BDP’s liability
under this Repair Contract shall not exceed the Mobile Device Purchase Price specified at the beginning of this Repair Contract;

4.2. In any case BDP shall not be held responsible/liable for any loss of data, software, or contents including but not limited to
pictures/images, videos, downloads, music and/or any content stored in the Mobile Device.

4.3. Unless otherwise clearly proven by you to BDP’s satisfaction that there is negligence by BDP concerning the
confidentiality/secrecy of data privacy while BDP is carrying out its obligations under this Repair Contract, BDP shall not be
responsible/liable for any violation(s)/breach under the prevailing and/or proposed Laws (which may come into force) concerning
the confidentiality/secrecy of data privacy of your personal data,

5. Governing Law & Jurisdiction: The construction, interpretation and meaning of the provisions of this Repair Contract shall be
determined in accordance with Indian law and by the Indian Courts.

6. Miscellaneous: This Repair Contract may be amended from time to time, without Your prior written consent, by BDP which
amendment will be notified to You through the email You listed in the beginning of this Repair Contract.

7. Grievance: In case of any grievance, You may contact BDP at escalations@techguard.in

END OF DOCUMENT
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