Mobile Device Repair Contract for Mechanical Failure After Manufacturer’s Warranty Period

We are pleased to welcome you to the Mobile Device Repair Contract provided to you by AmTrust Mobile Solutions
India Pvt. Ltd. (“AMS”)for the benefit of the customer of Reliance ResQ ( “ResQ”).

Contract Number SCL0000015900100AMTRUST

Customer’s Name Muhamad Sadath
Customer’s Email Address sadaath@gmail.com
Apple - Apple iPhone 11 128GB
Mobile Device Model
Black w/o acc
IMEI Number 355900705459198
Mobile Device Purchase Date 26-01-2021
Mobile Device Purchase Price 57400
Contract Purchase Date Not Applicable
Contract Period Start Date 26-01-2022
Contract Period End Date 26-07-2022
Maximum Repair Benefit 57400

1. Terms and Conditions

This Repair Contract will serve you for any inherent mechanical and electrical breakdown/ defects to the electrical/
electronic/ mechanical parts of your mobile device during the contract period. Key benefits include:

1.1. Repair service as you request for a period of 6 (six) months as stated in Contract Period above.

1.2. Repair benefits up to maximum repair benefit mentioned above.

1.3. Truly cashless repairs with no hidden costs.

1.4. Easy repair request registration.

1.5. Dedicated chat bot & email, 7(seven) days a week call center.

1.6. Free pick up & delivery service.

If you have a repair request, please submit the repair request through our chat-bot http://bit.ly/miaresq or call on
1800-102-8647

This is an electronically generated document and customer is deemed to consent to this repair contract at the time
they receive it
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2. Definitions:

2.1. Mobile Devices – Includes Mobile Smartphones and Tablets or any other Mobile Device that may be included from time to
time which should be for domestic use only and not to be used for commercial, rental, or profit generation purposes.

2.2. Official Channels – Manufacturer, Manufacturer’s subsidiary company, Authorized dealer/ Distributor appointed by the
Manufacturer or its subsidiary located within India.

2.3. Normal Use – Use of the Mobile Device in accordance with the manufacturers guidelines for Mobile Device usage including
but not limited to regular maintenance & up keep of the Mobile Device, usage of specified protection devices such as voltage
stabilizers.

2.4. Breakdown – Breakdown means the mechanical and/ or electrical defects and/ or failure of a Mobile Device that cause it to
not function in its intended manner.

2.5. BER - Beyond Economic Repairs means cost of repair equal to or more than 80% of device purchase price.

2.6. Like-To-Like Model – Mobile Device with similar configuration, and quality comparable to your Mobile Device. It may be of a
different make/ model. However, it is our sole & absolute discretion to declare the model as Like to Like

2.7. Manufacturer Covered Breakdown – Breakdown covered by the Manufacturer’s Warranty during the Manufacturer’s
Warranty period. The covered breakdown will vary for each Mobile Device in accordance with the Manufacturer’s Warranty for the
said Mobile Device.

2.8. Manufacturer’s Warranty – The original warranty given by the respective manufacturer in respect of a Mobile Device.

2.9. Manufacturer’s Warranty Period – The uninterrupted period of the manufacturer’s Warranty covers as stated on the
original official Manufacturer’s Warranty certificate or publication.

2.10. Manufacturer’s Recall – Any event wherein due to mechanical or technical issues, the manufacturer of the Mobile Device
recalls the Mobile Device, or the category of such Mobile Devices.

2.11. Overload – Non-functioning of the Mobile Device due to an excessive electrical load such that the normal functioning of
Mobile Device gets impaired.

2.12. We, us, our - AmTrust Mobile Solutions India Pvt Ltd. through its Brand AMS.

2.13. You/ Your – The Customer whose details are specified in this Repair Contract.

3. Benefits:

3.1. Provides repair or replacement in respect of the Mobile Device above caused due to Breakdown from manufacturing defects
arising during the Contract period.

3.2. Repair services and cost of parts and labor in respect of the Mobile Device for inherent mechanical and electrical breakdown/
defects to the extent provided by the manufacturer’s warranty for Mobile Device manufactured in India or is legally imported in
India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty.

3.3. If AMS concludes that your Mobile Device falls within the definition of BER under this Repair Contract ( "BER Mobile
Device"):

3.3.1. provided that our authorized technician confirms that your device is an original device for example, based on assessment
to your IMEI (e.g. printed in your Mobile Device), liquid crystal display (LCD) and motherboard, AMS may offer you a replacement of
the BER Mobile Device with a Like-To-Like Model of Your Mobile Device at our discretion. The replacement Mobile Device may be of
lower retail value than the original Mobile Device

3.3.2. You will be required to surrender the BER Mobile Device to AMS, and it shall be automatically deemed that you transfer all
rights of the BER Mobile Device to AMS.

3.3.3. the Mobile Device replacement will be delivered to you after you surrender to AMS your BER Mobile Device.

3.3.4. if you are not agreeable to AMS offer to provide the replacement Mobile Device, your BER Mobile Device will be returned to
you in unrepaired condition.

3.3.5. Any such replacement will immediately terminate this Repair Contract and AMS shall have no further obligations for the
remainder of the term of the Contract Period.

4. Key Conditions:

4.1. This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice.

4.2. The Mobile Device must be manufactured in India or is legally imported to India and must be supported by Manufacturer’s
Warranty.

4.3. The Mobile Device must be purchased new from the manufacturers authorized dealer/ distributor and must be supported by
Manufacturer’s Warranty.

This is an electronically generated document and customer is deemed to consent to this repair contract at the time they receive it
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4.4. This Repair Contract is valid only in India.

4.5. The Repair request must be raised by you or in whose name this contract stands.

4.6. The Mobile Device is used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited
to regular maintenance & upkeep of the Mobile Device.

4.7. Manufacturer’s Warranty remains valid throughout its validity period provided by the manufacturer.

4.8. AMS reserves the rights to cancel this Repair Contract and /or withhold any Repair Request in the case of fraud, attempted
fraud, tampering of Mobile Device and its components or misrepresentation of Mobile Device age and condition or non-disclosure
of any changes by you that affect this Repair Contract and no refund will be due to you..

4.9. This Repair Contract only valid for the Mobile Device detailed at the beginning of this Repair Contract. This Repair Contract is
not assignable or transferable by you for any reason (including but not limited to the case of the Mobile Device being sold to or
stolen by a third party).

4.10. In the case of a Mobile Device which is “Dead on Arrival” from the manufacturer within 30(thirty) days as of the date of the
relevant invoice, the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on
arrival unit. You must notify AMS in writing, through the method mentioned in “Repair Request Process” section below, of any case
of dead on arrival along with the details of the replacement device given by the Manufacturer within 30(thirty) days as of your
receipt of the replacement device from the Manufacturer. The Device model and IMEI number will be updated accordingly. Any
replacement Mobile Device will be warranted for the remainder of the original repair contract period.

4.11. In the case of change of IMEI number due to in-warranty repair or replacement of mother board or the Mobile Device itself,
you must notify AMS in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days of the
change or prior to Contract Period Start Date, whichever is earlier.

4.12. After repair, any salvage remaining from the repairs carried out shall be retained and considered owned by AMS.

4.13. Service under this contract will get activated only after the successful payment from you. Unless otherwise stated herein,
any payment made is non-refundable. AMS may use payment gateway services of third-party service provider for the purpose of
payment to be made by /to you through AMS Website/Portal. For digital mode of payment, it is your responsibility to check the
details carefully and AMS is not responsible for any wrong payment made by you

4.14. You hereby agree and acknowledge that AMS may call , send email/SMS/WhatsApp application messages on any of the
contact details shared by you, in order to keep you informed regarding or service or to send you any marketing and our other
product related communication.

4.15. This Contract is service Repair Contract and does not fall under Insurance Contract. Parties shall only have a principal to
principal relationship.

4.16. If AMS determines that your mobile is an Obsolete Mobile Device and key parts are not available for effective repair, AMS
may contact you for instruction to carry out the repair services or cancel the repair request.

5. What is not included:

5.1. Breakdown caused by violating manufacturer’s warranty, Overload, abuse or negligence.

5.2. Regular wear and tear or gradual deterioration which affects performance.

5.3. Replacement of data, software, music etc. i.e. any data stored on device.

5.4. Damage to or malfunction of the phone caused by or attributed to the operation of a software virus or any other software-
based malfunction.

5.5. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers warranty.

5.6. Replacement of any consumable item or accessories like batteries, chargers, headphones, etc.

5.7. Non-operating and cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or
scratches.

5.8. Any loss, including consequential loss, being any loss which may incurred by you as a result of being unable to use Mobile
Device during the repair period, but not limited to any loss arisen due to natural causes, fire, water damage, terrorism, power
surge.

5.9. Where the asset serial number is removed, obliterated or altered from the device.

5.10. If repairs have been conducted by unauthorized repair centres at any point during or before the Contract Period.

5.11. Any costs implicitly or explicitly covered by any warranty, guarantee or maintenance agreement provided by any other
OEMs, sellers, service contractors, suppliers, or repairer.

5.12. Any defects that are subject to the Manufacturer’s Recall.

6. Repair request Process:

6.1. Customer to Notify AMS of defect by:

6.1.1. Visiting http://bit.ly/miaresq and raise a request via the chatbot Mia; or

6.1.2. Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.

6.2. AMS will register the repair request.

6.3. AMS schedules pickup of the device.

This is an electronically generated document and customer is deemed to consent to this repair contract at the time they receive it
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6.4. AMS gets the device repaired through its approved technician.

6.5. AMS dispatches and delivers the repaired device to you.

7. Limitation of Liability:

7.1. In the event of any loss due to negligence of AMS while carrying out its obligations under this Repair Contract, AMS’ liability
under this Repair Contract shall not exceed the Mobile Device Purchase Price specified at the beginning of this Repair Contract.

7.2. In any case AMS shall not be held responsible/liable for any loss of data, software, or contents including but not limited to
pictures/images, videos, downloads, music and/or any content and backups stored in the Mobile Device.

7 . 3 . Unless otherwise clearly proven by you to AMS’s satisfaction that there is negligence by AMS concerning the
confidentiality/secrecy of data privacy while AMS is carrying out its obligations under this Repair Contract, AMS shall not be
responsible/liable for any violation(s)/ breach under the prevailing and/ or proposed Laws (which may come into force) concerning
the confidentiality/ secrecy of data privacy of your personal data.

7.4. AMS shall not be under any liability for any breach whatsoever nature where breach result from a cause beyond it’s
reasonable control or contemplation or act of God, industrial action or direction of any relevant Government (Force Majeure
Event).

7.5. AMS is not responsible for personal injury or damage caused to you due to any technical malfunction of any internet network,
application / software, failure of any transaction because technical problems or traffic congestion on the internet/application.

8. Governing Law & Jurisdiction:

The construction, interpretation and meaning of the provisions of this Repair Contract shall be determined in accordance with
Indian law and by the Courts in Mumbai.

9. Notice & Grievance:

AMS may give notice by means of general notice on the services to your email address or mobile number on record in AMS
account information. It is your responsibility to check and ensure you visit correct web portal or website or dial in the correct call
center number. In case of any grievance, you may contact AMS at escalations@techguard.in

10. Miscellaneous:

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the
amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. You
warrant that the information provided by you and mentioned hereinabove is accurate and complete. AMS is entitled to at all time
verify the information you have provided. You agree and accept terms and Conditions as set forth herein under this Repair
Contract along with any amendment made by us at our sole discretion and notified to you through the email you listed in the
beginning of this Repair Contract. AMS is entitled to terminate this repair contract at all time and with immediate effect if you (a)
violate or breach the terms and conditions or obligations or representations or warranty or any applicable law or regulation or (b)
in the opinion of the company, misuse the services. Failure to exercise a right or remedy provided by this Repair Contract or by the
law does not constitute a waiver of rights or remedies. This Contract will inure to the benefit of and be binding upon AMS, its
successors. No assignment of this contract is possible except stated herein. The invalidity of any term of these Terms shall not
affect the validity of the other provisions of this repair contract.

This is an electronically generated document and customer is deemed to consent to this repair contract at the time they receive it
END OF DOCUMENT