Terms

and conditions

Plan –Complete Protection Plan (“Plan”).

Plan Period – 3 years from the date of delivery of the product on which the plan was purchased

Eligibility Criteria – Customer to be 18 years of age at the time of purchase

Qualified Products – Television purchased from Flipkart platform along with the Plan(“Product”).

You can raise 2 types of requests with us under the Complete Protection Plan:

For repair due to any defect/damage in your Product - You can call our dedicated helpline number - 18001034510 to raise a request

To claim exchange/buyback - Visit the product page of any Product on Flipkart within 12-36 months of purchase of the Product. Click
on “Claim Buyback” button to avail the buyback discount for your next purchase.

Functional Issue Damage

0 days - upto Flipkart return Repair

Flipkart Replacement as per return policy
period
Refund if unable to repair

-Repair -Repair
Beyond Flipkart return
period - 3 year -Refund if unable to repair (as per Rest Sum -Refund if unable to repair (as per Rest Sum
Assured(RSA) Assured (RSA)

What issues are covered under this Plan?

Any manufacturing defects

Accidental Damage (Resulting in Functionality Issue)

Liquid Damage (Resulting in Functionality Issue)

Damage due to voltage fluctuation

Guaranteed exchange value within 3 years of purchase of the Product. The value of buyback will be 40% of the Product Listing Price if
claimed between 12-24 months and 30% of the Product purchase price if claimed between 24-36 months.

Following costs are covered under this Plan:

Cost of at-home service

Cost of transportation (if required)

Feasibility of Repair (or not), will be taken within 10 working days of repair ticket creation (not Claim registration). Any customer
dependency (e.g. Appointment) should be excluded from the overall Turnaround time (TAT)computation.

Promise TAT to Customer is 15 days, there is no provision of Token Of Apology ( TOA) for breach. TAT could be breaches in events of
Refund owing to Logistics dependencies on receipt of damaged Product at Jeeves facility

If repair is not possible, refund will be processed (caped as per RSA clause) through the NEFT option. Final discretion on refund/repair
will lie with Jeeves

Refund should only be initiated post receipt of Original Product from customer end. Ownership of the original Product has to be
transferred by the Customer to Jeeves. The transfer of ownership can be done through the execution of transfer agreement at the
time of pickup of the Product.

Post ownership transfer, Jeeves will take up the responsibility of alternate value recovery

Once the refund is done Complete Protection (CP) ceases to exist

A customer can claim repair any number of times in case of a manufacturing defect or functional issue and only once in case of
Accidental and Liquid damage (ADLD)over a span of 3 years but the total amount spent on repair and refund will not be higher than
value mentioned below:

Years Maximum claim amount Maximum Accidental/ Surge/Liquid Damage Claim amount

1 100% 50%
 2 80% 40%

3 70% 30%

Checks which will be conducted when you avail buy-back/exchange:

The Original Television is switching on and there are no issues with regards to display/audio.

The Serial No of the Original Television provided by the customer on the Flipkart website at the time of purchase of the New
Television is correct and there is no mismatch.

Television screen and the body of the Original Television is not in damaged or broken condition.

There are no cracks in the body of the Original Television or on the screen. There should be no physical scratches, no scuffs or dents
on the body, no scratches on the screen.

The Original Television display should not have any spots or dead pixels. There should not be any discoloration, spots, horizontal or
vertical lines or static on a part of the screen, muddled or no display.

Please note that an online quality check may be conducted and no test shall be skipped.

To know more details about the policy, visit the detailed Terms and Conditions document below.

WARRANTY

EXCHANGE GUARANTEE

Terms and Conditions of both offerings are mentioned separately below.

WARRANTY TERMS AND CONDITIONS

The terms and conditions for Warranty offering in Complete Protection (hereinafter referred to as “CP") shall be fully binding on the customer
for the product/appliance/equipment covered (herein referred to as "Covered Product").

A) Products Covered

The Flipkart Complete Protection Plan is available for:

Entertainment products - LCD/LED televisions,

Certain models of Home Appliances: Air Conditioner, Refrigerator, Washing Machine and Water Purifiers

The above list is subjected to change without prior notice.

B) Defined Terms:

The following terms, when capitalized, if not defined elsewhere in these T&Cs shall have the meanings assigned to each such term below:

Purchase Price: is purchase price of the Covered Product prior to any discounts but including applicable taxes.

CP Coverage Start Date: is the date of CP invoice of the Covered Product (delivery date of Covered Product).

CP Coverage Term: is 36 months from the CP Coverage Start Date subject to these T&Cs.

Sum Assured /Coverage Amount: This is the total amount allocated per policy that can be spent on repair/replacement/refund when
the customer is filing a claim. Following table explains the Sum Assured for different types of issues in Product:

Turn Around Time(TAT): This is the time interval between the registration of a claim and resolution of the such claim.

Accidental and Liquid Damage: This includes any damage resulting from an accident(including liquid spillage) or voltage fluctuations,
but not due to negligence or improper handling of the Product.

Years Max claim amount/Manufacturing Defect Max Accidental/Surge/Liquid Damage Claim amount

1 100% 50%

2 80% 40%

3 70% 30%

Remaining Sum Assured: at any point of time within CP Coverage Term, is the Sum Assured minus the sum of previous claim
amounts.

SLA: SLA (service level agreement) is defined as the total time elapsed between first on-site visit for repair to when the Product in
back in working condition with customer after repair
Note: The SLA is valid only after all required documents have been provided by the customer.

Part Payment: is calculated as repair estimate minus Remaining Sum Assured.

Invoice: The original invoice that has been issued to you by the retailer for purchase of the Covered Product

Business Days: excludes national & regional holidays apart from weekends

C) What is covered?

Cost of labour

Cost of parts

Accidental Damage

Surge Damage

Cost of at-home service

Cost of transportation (if required)

D) What is not covered?

Batteries, charger, USB cord, aesthetic issues or periodic deterioration is not covered under the policy

In case of Accidental damage, a processing fee of Rs 500 will be charged. The total liability of the program would be upto sum
assured.However the Customer can request for repair by paying the remaining repair cost

At the time of rendering repair service, Normal routine maintenance, cleaning, lubrication

Normal wear and tear items, not integral or necessary to the functioning of the products or routine service, or if there is wear and tear
on the parts

Repair of the Product due to misuse, abuse, neglect or improper maintenance

Damage caused by unauthorized repair personnel is not covered. Unauthorized repair or replacement of Covered Products shall
result in the cancellation of this plan

Replacement or fixes of unauthorized software not installed by respective brand/company

Service made necessary by any external cause, including fire, theft, acts of God, alteration, problems arising from software or
hardware not supplied by the Manufacturer

Commercial usage of Product as defined forth - Commercial usage means Products used in an industrial or commercial setting. An
industrial or commercial setting is defined as non-residential, multi user, communal or industrial use. Products used in an office
environment, in which administrative, clerical or professional activities are conducted, do not fall under this exclusion

Any defects which are subject to manufacturer’s recall or which are covered under any other program or reimbursement

Consequential/incidental losses of any kind

Ignorance of any kind on the part of end customer

Service of Product on which the Manufacturer’s label or logo, rating label or serial number has been defaced or removed

Claims that are false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof;
no claim shall be recoverable hereunder

Replacement of missing parts, the provision of retrofits or preventative maintenance is excluded

Service of products which are not supported by valid Proof of Purchase by customer shall not be admissible under the policy

Service on third party products or software not supplied/authorized by the Manufacturer that may be installed in or used in
connection with the Product

Service for software related faults resulting from incorrect software installation or usage, or software viruses, or software inherent
bugs

Service made necessary by the use of incompatible third party products

If customer authorizes the repair or any services excluded under this warranty, Customer shall pay its repair fees for such work
Plastic, rubber, sheet-metal parts, operating damages (physical), paintwork, product finish, dents, scratches, plugs, fuses, rubber
pads, stabilizer, grills, casing, trays, batteries, light bulbs, light covers, cables, filters (lint/air/water), attachments, toner, ribbons, tapes,
or any other add-ons (accessories such as blades, jars, covers, plates etc.)

Removal, dismantling, moving of the Product

Defects due to transmission/cable/DTH or any other external source from where the signal/input are fed to the Product

Product which has been modified, altered, adjusted or repaired/serviced/moved/removed/installed by unauthorized person/s

CP cannot be transferred

Jeeves will be excused from its Complete Protection obligation if during the course of the Manufacturer’s Warranty the manufacturer
was to refund to the Customer the cost or portion of the cost of the Covered Product in settlement of its warranty obligations

E) Buying Complete Protection and availing services

 Complete Protection can be purchased from Flipkart website at the time of Product purchase

Information on CP, registration of a breakdown call, changing of registered address or other customer / product details can be
obtained from toll-free number (1800 103 4510)

Service - All days of the week except public holidays. Working hours – 9:30 am to 6:00 pm. Appointments for home visits will be fixed
as per mutual convenience.

F) Terms of coverage

The CP is applicable for a period of 36 months from the date of invoice

This CP only applies to items purchased as new. There is no cover for items described as ‘used’, ‘second hand’ or ‘refurbished’

You must be at least 18 years old on the date of purchase of this CP

This CP is limited to products with Manufacturer’s Warranty that are purchased in select cities within defined geographic boundary of
the Republic of India. Information on whether CP services are available in your city will be provided at the point of purchase of the CP.

The CP shall become effective once Jeeves, at its sole discretion, accepts the application of the customer and shall continue to
remain in force for the period as applicable, unless terminated earlier as per terms herein.

At point of service, Customer is required to show proof of purchase (either – 1. Product purchase invoice AND/OR 2. Original
Manufacturer’s Warranty certificate/card) of Product. Jeeves reserves the right to deny service and cancel the Complete Protection
Plan, without any refund whatsoever if Customer fails to produce the above information

G) Scope of coverage

This CP covers the cost of parts and labour charges for at-home service within the city/municipal limits of the Jeeves Service Network.
Cost of carry-in for products that need to be transported to the service center is also covered under the CP.

During the validity of the CP, Jeeves will attend to the defects reported by the customer, including replacement of the defective
electrical/electronic components that are required to be replaced to make the Product electrically functional. This is subject to the
condition, the breakdown of the Product being due to normal usage.

In case the defective unit needs to be transported to the service center, Customer shall arrange for the same and Jeeves will
reimburse the amount. Customer shall take full responsibility of the Product during transportation and indemnify Jeeves of any
damage that occurs during this process.

All defective components replaced by Jeeves with a new component OR component equivalent to new in performance when used
shall become property of Jeeves and Customer shall not claim any right to the same.

In case the cost of repair exceeds sum assured or the Product cannot be repaired within 15 Calendar Days from the date of receipt of
the claim, or for reasons beyond its control, Jeeves shall have the discretion to replace the Product with equivalent/working model of
any brand/make or refund the Sum Assured. This replacement product may be new or refurbished, discretion of which lies solely with
Jeeves and shall be binding on Customer.

In case replacement is offered or refund is made, the defective product shall become Jeeves' property and taken back and CP for the
Product will be terminated without any refund.

The maximum liability under this Contract shall be the Sum Assured. Liability for replacement will be calculated at Product’s
depreciable value (at normal rate of 20% for 1st and 2nd year of CP and 30% for 3rd year of CP).

If Customer receives repairs or replacements up to the calculated value for the product covered under CP, or receive a replacement
Product of equal functionality and features, your CP coverage will immediately cease.

H) CP covered product usage

Product is used only for domestic & personal and not for commercial purposes.

Product is used as per the manufacturer's guidelines and as specified in the user manual supplied along with the Product.

Product is used in the location as per the address given by the Customer to Jeeves. Address change, within 25kms of installation
address, if any should be notified in advance by the customer through either of the following means. Address change more than
25kms will lead to termination of policy.

I) CP stands void if

Serial number of Product has been altered, defaced or removed

Product which has been transferred by Customer to any other person. In case of CP being gifted, Complete Protection transfers as
ownership. If Product is transferred as gift offline, Jeeves needs to be notified of the transfer within one month (30 days) of purchase
of CP.

J) Representation and Responsibilities of Customer

To avail service, Customer must produce to Jeeves, at the time of registration of complaint and at point of service - proof (serial
number of CP certificate) of purchase of this CP and Product purchase invoice

Correctly select the right Flipkart CP Plan for your Product based on condition, price or purchase location.

Customer shall provide representative of Jeeves, complete access to Product in order to effect necessary adjustments and/or repairs.
 Customer shall provide adequate storage space for spare components, test Product/Equipment and adequate working space, light,
heat, ventilation and electric current for use of Jeeves representative for provision of Services at Customer’s location

Customer shall take approval on occurring cost estimate in case of situations where Jeeves or its representative/s is/are not directly in
service – repairs, spare replacement, transportation of product to service center etc. This approval of cost estimate will be solely at
Jeeves discretion and Customer shall engage with the activity only after Jeeves has approved of the cost involved.

K) Charges and payments

For problems/defects/parts/services not covered by CP, services/parts provided by Jeeves, Customer shall forthwith make payment
towards cash receipt or invoice as issued by Jeeves or its authorized representative.

Charges payable by Customer are inclusive of taxes, duties or levies unless explicitly stated.

If due to any reason, the Product is replaced by the original Manufacturer with a Product of different size/capacity/model/brand,
Customer shall be responsible to make payment of differential amount to Jeeves for increase in the charges due to change in
Product.

Jeeves shall however, not be responsible for refunding if replacement of Product by the original manufacturer with a Product of
different size/capacity/model/brand leads to reduction in charges for CP services

Customer shall receive the payment through NEFT transaction in the bank account given by customer./. Jeeves will not be liable to
make payment in any other form,

Before the payment is processed, the defective unit/part would be picked up from the customer site by Jeeves. Payment shall be
made only after the defective product is successfully picked up from the customer.

L) Other terms & conditions

While Jeeves promises to attend the defects for the Product covered CP on priority, Jeeves shall not be responsible for delays in
service and consequential loss if any to the customer. The maximum liability of the Jeeves shall be limited to refund of the CP cost
paid by the customer (less taxes, taxes shall not be refunded to the customer).

In case the Product under CP is sold/transferred to another party or the product is not available at the registered address/location,
the CP shall get automatically terminated and no refund shall be applicable (unless as applicable under clause H3 and I2).

M) Cancellation of CP

Notwithstanding any of the above, Jeeves shall be entitled to cancel or change the scope of services without any notice in any of the
following events:

If the Customer is in breach of CP and the Customer does not rectify the breach within 3 (three) days of notification by Jeeves.

If the Customer is declared insolvent or bankrupt.

If a trustee is appointed to take over the assets of Customer

If the original Manufacturer refunds price of Product to the Customer

The conditions of Force Majeure continue for such a length of time that further performance of Services would be commercially
frustrating.

If Customer fails to adhere to the requirements as prescribed by Jeeves.

Customer shall have the option to cancel the CP within 10 days of delivery of the Covered Product, subject to not availing any service
under the Flipkart CP terms. For cancellation of the Flipkart CP and arranging refund, customer will be required to cancel the order in
the "My Orders" section or by contacting Flipkart customer care.

In the event of cancellation for any reason whatsoever, Jeeves shall be entitled to recover all outstanding payments due and payable
by the Customer. Jeeves shall, under no circumstances be responsible for refunding any amounts to the Customer including without
limitation due to cancellation of the CP by Customer or by Jeeves

N) Revalidation of CP

Jeeves only offers transfer of CP services from one location to another, if the new address is within 25kms distance from the previous
address. If the new address is within 25kms from old address of installation, it will be subject to Customer promptly intimating Jeeves
(by calling Jeeves on 1800 103 4510) of the new address and obtain the validation of the CP at the changed location. The installation
of a transferred product requiring so, should be done only by a Jeeves authorized person. In the absence of such validation or if
Jeeves does not have service facility at the changed location, Jeeves shall have the discretion to cancel the CP and no refund shall be
applicable. If the address is more than 25kms, the policy will lapse with immediate effect.

In case the Manufacturer replaces the Product during the warranty period, Customer is to intimate the same to Jeeves and submit a
copy of the replacement note given by the Manufacturer for revalidation of the CP for the replaced product having different serial
number

O) Data protection

The details you provide to make your CP purchase will be stored and used by the Administrator – Jeeves Consumer Services Pvt. Ltd. This
information may be shared with third parties for the purpose of handling claims and repairs. Your data will, at all times, be held securely and
handled with the utmost care in accordance with all principles as defined by the Data Protection Laws of India.
P) Service Recovery policy for CP, at product level

Scenario Policy terms Service Recovery

If there is a breach of 15 days then Jeeves will issue

Service Level
Agreement breach
(Excluding customer-
initiated breach)
a refund of Recovery Value
Recovery Value:
Service SLA: 15 Calendar Days from the
date of raising the claim year = 100% of the Purchase Price
1-2 year = 80% of the Purchase Price

2-3 year = 70% of the Purchase Price

EXCHANGE GUARANTEE - TERMS AND CONDITIONS

The following are the terms and conditions for the Exchange Guarantee Policy. The customers agree to be bound by these terms and
conditions to exercise the Exchange Guarantee Policy.

A) Description of exchange guarantee policy:

As part of the payment of a specified price on the product page (Complete Protection Price), the customer obtains an assured, pre-
determined value as mentioned on the product page, subject to the terms and conditions set forth below (Exchange Guarantee Value). The
customer obtains the aforementioned value on the exchange of certain specified Television (Original Television**) on which the policy will be
applicable for another Television (New Television**) sold by select FSN’s on Flipkart.com, between 12-36 months from the date of invoice of
the original Television. In a few cases, it can be between 1-12 months or 36-48 months as well. The Exchange Guarantee is valid on the
Original Television purchased on Flipkart.com.

B) Exchange Guarantee specific terms and conditions

The Exchange Guarantee Policy is non-transferrable.

Complete Protection and hence Exchange Guarantee has a 10-day return policy and can be cancelled within the 10-day period from the
delivery of the Product. The Complete Protection Price will be refunded upon such cancellation and customer will forfeit all offerings in
Complete Protection. Complete Protection cannot be cancelled after the 10-day period and shall be non-refundable thereafter.

On exercising Exchange Guarantee, the customer shall receive the Exchange Guarantee Value on the purchase of a new Television for
certain FSN’s between 12-36 months from the date of delivery of the original Television. Few policies allow the customer to claim Exchange
for up to 60 months. The customer shall not be entitled to avail Exchange Guarantee prior to or post the time period set forth above. In a
few cases, we allow customers to purchase a new Television for certain FSN’s between 1-12 months from the date of delivery of the
Television.

The Exchange Guarantee Policy is applicable on limited inventory.

In the event that the original Television is returned within the return period, the Complete Protection Price for the Complete Protection
Policy, which was bought by the customer along with the original Television, shall be refunded.

The price of the new Television shall, at all times, be higher than the Exchange Guarantee Value. Further, the customer is not entitled to
receive cash or any other form of compensation in lieu of the Exchange Guarantee Value.

This Exchange Guarantee cannot be clubbed with any other exchange offer, at the time of exercising Exchange Guarantee.

The redemption of the Exchange Guarantee Policy shall be subject to the quantity restrictions placed on the platform for a particular model
of a Television. To clarify, if there is a quantity restriction on the purchase of the New Television, and the customer has already purchased
the units thereby exhausting the quantity restriction (without availing the Exchange Guarantee Policy), the Exchange Guarantee cannot be
redeemable against the excess quantity. For eg. If there is a restriction that only 5 units of ABC model of a Television can be purchased,
and the customer has already purchased 5 units (without availing the Exchange Guarantee Policy), the customer cannot redeem the
Exchange Guarantee Policy against the sixth unit.

The original box, power cord, and accessories including remote control, IR devices and others of the Original Television need to be
returned in working condition along with the original Television while availing Exchange Guarantee. The original box should not hold any
tears or dents, and the original power cord and accessories should be in working condition, without anybody damages or missing parts. In
case the customer fails to provide the original box, power cord and other accessories for the original Television under the conditions
specified above, Exchange Guarantee Value be either reduced or the Exchange Guarantee itself is made void.

While exercising Exchange Guarantee, a field executive shall visit the location of the customer for the pick-up and shall conduct the
following checks on the original Television: The customer has to make sure that:

The original Television is switching on and there are no issues with regards to display/audio

The Serial No of the original Television provided by the customer on the Flipkart website at the time of purchase of the new Television
is correct and there is no mismatch.

Television screen and the body of the Original Television is not in damaged or broken condition.

There are no cracks in the body of the Television or on the screen. There should be no physical scratches, no scuffs or dents on the
body, no scratches on the screen.
 The Television display should not have any spots or dead pixels. There should not be any discoloration, spots, horizontal or vertical
lines or static on a part of the screen, muddled or no display

Please note that an online quality check may be conducted and no test shall be skipped.

If the original Television satisfies all the quality checks stated above, only then will the customer be eligible to avail Exchange
Guarantee. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled or there may be a
reduction in the discount value. The quality check shall be to the satisfaction of the field executive and his/her decision shall be final
in this regard.

The Customer shall not have any claim/ownership over the Original Television and the accessories after the pickup is complete.

The Exchange Guarantee can be exercised only on purchase of the new Television to be delivered in select pin codes. Please check
whether the pin code is eligible for the Exchange Guarantee prior to exercising the Exchange Guarantee. In the event of a change in
address of the customer (from the original address which was given) while exercising the Exchange guarantee, it is to be noted that
the policy will stand valid only if the new address is within 25 kms of the previous delivered address and if Jeeves has serviceability in
the new pincode. The policy will lapse if the new address is more than 25 kms.

Further, at the time of exercise of Exchange Guarantee, the customer shall be required to read the detailed terms and conditions and
accept these terms and conditions for Exchange Guarantee to be exercised.

It is to be noted that a nominal fee may be charged to the customer for the pick-up of the old Television.

The Exchange Guarantee Policy can be exercised only if the new Television purchased belongs to select models of Televisions. In
the event that the original Television is defective or dead on arrival and is exchanged for another Television of the same model as the
original Television, then the 180-360 days timeframe for exercising Exchange Guarantee shall commence from the date of delivery of
the original Television.

C) Eligibility Criteria
Exchange Guarantee is valid only in India. The minimum age of the customer to participate in Exchange Guarantee is 18 years.

Exchange Guarantee is open to only end customers and not resellers.

The Original Television and New Television should be bought on the Platform.

Exchange Guarantee can be exercised only upon the purchase of a new model of Television on flipkart.com, in exchange for the original
Television. Upon exercising Exchange Guarantee, the customer shall be required to exchange the Original Television for a new model of
Television on flipkart.com

Exchange Guarantee is specific to the customer who has purchased the Original Television and will be valid only for the purchase of the
New Television from the same account as that of the customer who bought the Original Television.

D) General Terms and Conditions for Complete Protection

This Plan is valid only in India. The minimum age of the customer to participate in Plan is 18 years.

Plan is open to only end customers and not resellers.

The Original Television and New Television should be bought on the Platform.

This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the
amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not require any physical or digital signatures.

The customer releases and holds harmless Flipkart and Jeeves, its agents, affiliates, and employees from and against any claims, damages,
or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other
damages, which the Customer or anyone else may suffer as a result of participation in this Program.

The Program is valid only on a limited inventory and is valid only for a limited period of time.

The customer agrees that his contact details can be shared by Flipkart with Jeeves. Flipkart Order ID and contact details of the Customer
will be shared by Flipkart with Jeeves for verification purposes. The usage of personal data is subject to Jeeves’s privacy policy and Flipkart's
privacy policy here: http://www.flipkart.com/s/privacypolicy. By participating in the Program, customers agree to the collection and usage of
their personal information by Jeeves and acknowledge that they have read and accepted Jeeves’s and Flipkart's privacy policy. Further, the
Customer hereby agrees that his personal information may be transferred by Jeeves or any other entity involved in the management of the
Program

The operation of the Program is subject to force majeure events and on the occurrence of such an event, the Program may be withdrawn
at the sole discretion of Jeeves and Jeeves shall not liable for damages under any circumstances. The price for the exchange guarantee or
Complete Protection shall be refunded by Jeeves in such an instance.

Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the Program, including but not limited to
postponement or cancellation of the Program. The customer shall contact Jeeves for any disputes/issues related to the Program and
Flipkart shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the
Customer shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.Customer understands that the
Plan is run by Jeeves and/or through the participating Sellers on the Flipkart Platform alone and Flipkart shall not be liable towards the quality
of the Product/device and/or fulfilment of the Offer and/or warranty claims and/or after sales services of any product. Any claim or dispute in
relation to the same must be directed towards Jeeves, seller and/or the manufacturer of the Product.

Jeeves shall be solely responsible for fulfilling the terms of this Program. Flipkart shall not be liable for any loss, injury or any other liability
arising to the customers as a result of the Jeeves failure to honour its obligations with respect to the customer. Any claims made by the
customer owing to any act or omission by Jeeves with regard to the Program shall be the sole liability of Jeeves, and Flipkart shall not be
liable in this regard.

The Program is subject to applicable laws and regulations and is void where prohibited by law. In the event that the operation, security, or
administration of the Program is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem,
Jeeves may, in its sole discretion, either

cancel the Program and refund the Price

suspend the Program to address the impairment and then resume the Program in a manner that best conforms to the spirit of
these laws.

By entering into this Program, the customer agrees to indemnify and keep Flipkart harmless against all damages, liabilities, costs,
expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by Flipkart as a consequence of (i)
violation of the terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct
or negligence on the Customer's part.

All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.

The Program and the Terms and Conditions herein shall be governed by the laws of India. The courts of Bengaluru shall have the exclusive
jurisdiction for any disputes arising out of the Plan and/or this document.

The customer is required to note that this Program cannot be availed along with any other product exchange offer being run by Flipkart. If
the Customer avails the Program, these terms and conditions shall be the entire terms and conditions applicable to such Program and no
other terms and conditions with respect to the exchange of the Product shall be applicable. Subject to the above, all the terms and
conditions of the Program as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of
www.flipkart.com shall be applicable on the Customer. In the case of any conflict between the terms and conditions contained herein and
the terms and conditions, user agreement, terms of use and privacy policy of flipkart.com, the terms and conditions, user agreement,
terms of use and privacy policy on flipkart.com shall prevail.