LUIS MERCEDES

Bronx, NY | 929 - 327 - 5101 | Luis.mercedes1022@gmail.com | LinkedIn

OBJECTIVE

Bilingual, resourceful, and passionate individual seeking to obtain a tutoring position to benefit students
with comprehensive knowledge and commitment to promoting success.

EXPERIENCE

Madison Square Garden Company

Cashier | December 2021 – Present

 Provide a positive customer experience with fair, friendly, and courteous service
 Resolve customer issues and answer questions in a timely manner
 Increase productivity by handling multiple orders while serving the exact number of items
ordered

Play, Study, Win

Youth Leader | August 2021 – December 2021

 Collaborated with peers to organize regular social and educational activities to maintain a vibrant
program
 Promoted positive relationships with each participant in my care
 Controlled classroom environment with clearly outlined rules, and positive reinforcement
techniques

Kips Bay Boys and Girls Club

Group Leader | September 2019 - March 2020

 Planned and implemented successful educational, recreation, and arts activities with school-aged
children
 Actively engaged with the children and fostered their positive development
 Assisted in maintaining data collection and upkeeping of participants documents

EDUCATION

Herbert H. Lehman College

Bachelor of Art in Digital Communications and Media | August 2020 – Present
GPA: 3.9
Awards: Presidential Scholar Fall 2020, Spring 2020 | Dean’s List Fall 2021

SKILLS

E-learning | Collaboration | Empathy | Active Listener | Patience | Positivity | Problem-Solving