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1

Narrow Broad Broader

2
Direct Indirect Substitute
Product

Value

Benefit

Feature
4

Broad Specific Very Specific


5
Need’s Awareness

Info Gathering

Option’s Evaluation

The Purchase

Validation
6
1
Demographic Behavior

Geographic Psychographic

2
Value Skewness of the Value Towards Other Segmentation
3

Current Desired

Claim
1
Customer
Feature Benefit Value Performance Design
Experience

2
Competitor Competitor Competitor
Our’s
1 2 3
3
Objective Key Message Target Audience Media Selection

4
Distribution Channel

Length Breadth Depth


5
Media which your prospects mostly exposed to
Channel Role
Type Name
Top Down Budgeting Top Down Budgeting
Business Goal

Value Creation Process Value Creation Program


(STP) (P’s & Omnichannel)

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