Professional Documents
Culture Documents
Narrow Broad Broader
Narrow Broad Broader
2
Direct Indirect Substitute
Product
Value
Benefit
Feature
4
Info Gathering
Option’s Evaluation
The Purchase
Validation
6
1
Demographic Behavior
Geographic Psychographic
2
Value Skewness of the Value Towards Other Segmentation
3
Current Desired
Claim
1
Customer
Feature Benefit Value Performance Design
Experience
2
Competitor Competitor Competitor
Our’s
1 2 3
3
Objective Key Message Target Audience Media Selection
4
Distribution Channel