Humera Khan Institute of Management Studies & Research

Summer Internship Project Report On

STRATEGIC MANAGEMENT OF INSURANCE CLAIMS
SUBMITTED TO
HUMERA KHAN INSTITUTE OF MANAGEMENT STUDIES &
RESEARCH,RELEIF ROAD, OSHIWARA ,MUMBAI
BY
SANTOSH PARMESHWAR HOTKAR
Roll No.A.11
Batch-2021-2023

Under the Guidance of

Mr.NITIN TAMBEKAR

IN PARTIAL FULFILLMENT OF MASTER OF MANAGEMENT

STUDIES (MMS)
UNIVERSITY OF MUMBAI

MONTH, 2021-23
 DECLARATION

I, Mr./Ms. SANTOSH PARMESHWAR HOTKAR hereby declare that this

project report is the record of authentic work carried out by me and has not been
submitted to any other University or Institute for the award of any degree /
diploma etc.

Student Name: Santosh parmeshwar hotkar

Roll No:A-11

Class: MMS

Place: Mumbai

Date:

Specialization: Finance
 This is to certify that project report entitled "STRATEGIC MANAGEMENT OF
INSURANCE CLAIMS" submitted by SANTOSH PARMESHWAR HOTKAR is
as per requirement of Humera Khan Institute of Management Studies & Research
in the fulfillment of MMS for the academic year 2021-2023.

Date:20/12/2022.
Place: Mumbai
 Certificate

This is to certify that the dissertation submitted in partial fulfillment for the Award
of Master of Management Studies under University of Mumbai from H.K Institute
of Management Studies and Research is a result of the Bonafide research work
carried out by Mr. SANTOSH PARMESHWAR HOTKAR under my supervision
and guidance. No part of this report has been submitted for award of any other
degree, diploma, fellowship or other similar titles or prize. The work had also not
been published in any journal /magazines.

Dr Govind Shinde
Director HKIMSR
Project Guide
Prof.Nitin Tambekar
 ACKNOWLEDGEMENT
It is an honor to present this project report titled as "STRATEGIC MANAGEMENT OF
INSURANCE CLAIMS ". This partial fulfillment of curriculum has provided me a great
opportunity to experience the market practicalities in a hidden sector of security systems.

To prepare this report efforts are made not by an individual only but also the office staff
of Wipro Ltd.. Faculty members of Humera Khan Institute of Management Studies &
Research

I would like to thank each and every member of Wipro Ltd., for their immense guidance
and suggestions, the respondents for providing factual information without which I would
not have been able to complete the project.

I am also grateful to, Director Dr. Govind Shinde and all the faculty members who have
directly or indirectly helped me in preparing this project report.

Yours Sincerely

Santosh parmeshwar hotkar

 Table of Content
SR NO . CONTENTS PAGE NO.

1. PROJECT INTRODUCTION
 Introduction…………………………………………….7
 Company profile……………………………………….8
 Organization Structure…………………….………….9
 Organization Chart………..………….…....………….10
 Company Overview…………………………..………11
 History of Wipro Ltd………………………….12
 Brand Identity………………………………………...13-14
 Product Information………………….……………….15
 Required documents……………………….…………16
 Insurance Name… … … … . … … … … … … … . 17-18
 What is insurance ?.......................................................19
 Difference between US insurance and Indian finance...20
 Diversified business model… … … … … … … … . 21
 Study of Project………………………………………22
 Objective of Study………………………..………23-25
 Scope of Study……………………………………….26

2.  Research methodology…………………………….27- 28
 Questionnaire……………………………….……..29-30
 Data Analysis…………………………….………..31-41
 Limitations of Study…………………………….……42
 Finding, Suggestions and Conclusions……………43-45
 Bibliography………………………..………………..46
 Chapter 1
Introduction
As part of MMS programme the student undergo in-plant training for 45 days in any
organization, functional areas like marketing, finance, human resource management,
system, production etc. The main aim of research is the orientation of student to
organizational environment in which he will be working.

The student got an opportunity to carry out in-plant training to selected finance field for
project. Project I got an opportunity to, carry out in-plant training in the WIPRO LTD.

Which is related to finance services and day to day finance operations, I learned about
strengths and weaknesses of financial status of the company and how company provide
different services to their customers and also recover the debt.

All the staff member of the above, company were very co-operative and enthusiastic. It
was a great experience to move, and work with finance department.

I have observed that how finance department does their work as per the given
requirement of the company to accomplish vision and mission of the company.
 Company Profile
Name of company: WIPRO Ltd.

Status: Listed

Legal Form: Public Limited Company

Incorporation Date: 29 December 1945

Competitors: HCL Technologies , Tata Consultancy Services (TCS)

 ORGANISATION STRUCTURE

Introduction:

A key issue in accomplishing the goals identified in the planning process is structuring
the work of organization. Organizations are group of people, with ideas and resources
working toward common goals. The purpose of the organizing function is to make the
best use of the organizations resources to achieve organizational goals. Organizational
Structure is the formal decisions making framework by which job tasks are divided,
grouped and coordinated. Formalization is an important aspect of structure. It is the
extent to which the unit of organization is explicitly defined and its policies, procedures
and goals are clearly stated. It is the official organizational structure conceived and built
by top management. The formal organization can be seen and represented in chart form.
An organization chart displays the organizational structure and shows job titles, lines of
authority and relationship between departments. Organizational Structure allows the
expressed allocation of responsibilities for different functions and processes to different
entities. Ordinary description of such entities is as branch site, department, work group
and single group of people.
ORGANISATION CHART
 COMPANY OVERVIEW
Wipro

Wipro Ltd. Is a global information technology, consulting and outsourcing

company, which engages in the development and integration of solutions.
It operates through the Information Technology Services and Information
Technology Products segments. The Information Technology Services
segment provides IT and IT-enabled services which include IT consulting,
custom application design, development, re-engineering and maintenance,
systems integration, package implementation, global infrastructure
services, BPO services, cloud, mobility and analytics services, research and
development and hardware and software design. The Information
Technology Products segment provides a range of third-party IT products,
which allows to provide comprehensive IT system integration services. The
company was founded on December 29, 1945 and is headquartered In
Bangalore, India.
 HISTORY OF WIPRO LIMITED
Wipro Ltd was incorporated in the year 1945 at Karnataka by Azim H
Premji who is promoter and chairman of the company. The company started
as an edible oil producer and then transformed itself into leading player in
Fast Moving Consumer Goods and IT services & Products business.

entrepreneur Azim Premji

Indian entrepreneur  Azim Premji  turned a small, family-owned

cooking-oil company into Wipro Limited, a multinational conglomerate
focused on providing technology outsourcing services.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading

technology services and consulting company focused on building innovative
solutions that address clients’ most complex digital transformation needs.

Wipro Consumer Care and Lighting

Established as Western India Vegetable Products in 1945, its first product

was vegetable oil, later sold under the brand name “Sunflower Vanaspati.”
Later the company also launched laundry bars under the brand name “787
 BRAND IDENTITY
SPIRIT OF WIPRO. These values are our bedrock. They define and
make us. Our character

and destinies are energized by our values.

Be passionate about clients’ success.

Treat each person with respect.

Be global and responsible.

NEW YORK | BANGALORE, India – June 15, 2022: Wipro Limited

(NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology services
and consulting company, today revealed a new brand campaign designed to
reinforce the company’s increasingly important role in helping clients realize
their boldest business and technology goals.

Ambitions Realized, Wipro’s first major brand campaign in five

years, is the culmination of the remarkable transformation Wipro has
achieved under CEO Thierry Delaporte’s leadership and reflective of the
company’s increasingly influential position as a strategic innovation and
transformation partner to some of the world’s largest companies. “Wipro’s
ambition, to be a trusted partner to our clients as they transform their
businesses, is the underlying driver behind the new brand campaign” said
Stephanie Trautman, Chief Growth Officer, Wipro Limited. “Increasingly,
clients are looking to us to design solutions and orchestrate across
ecosystems to provide them with the agility and speed they need to grow in
an era of rapid innovation and disruption. At the core of our business is our
people, and now, more than ever, they are looking for us to help them realize
their ambitions with pathways to professional growth and an inclusive and
purpose-driven environment.

“Our new brand recognizes our mission of fueling our clients’,

partners’, employees’ and communities’ success and inspiring them to
realize their biggest ambitions and ignite personal and professional growth.”
Wipro has been on an ambitious growth journey over the past two years. The
company’s total revenue crossed the $10 billion mark in fiscal 2022, when
Wipro recorded its fastest-ever revenue increase and largest ever net talent
acquisition, reaching over 240,000 employees worldwide. Through a series
of strategic acquisitions, the company has expanded its consulting offerings
in strategic growth areas and made significant investments in digital
transformation capabilities, technology, and engineering services. In July
2021, Wipro committed to investing $1 billion in Wipro FullStride Cloud
Services to deliver a seamlessly orchestrated cloud transformation that
accelerates business results for clients.
PRODUCT INFORMATION

Wipro

Headquarters at Sarjapur Road, Bengaluru

Products Personal care Health care Lighting

Services Information technology Consulting Outsourcing

Revenue ₹81,373 crore (US$10 billion) (2022)

Operating income ₹15,667 crore (US$2.0 billion) (2022)

REQUIRED DOCUMENTS
 Photo ID proof
 Address proof
 Electricity bill
 One cancelled cheque
 Health certificate
 INSURANCE NAME
en.wikipedia.org

Life Insurance Corporation Of India

en.wikipedia.org

Reliance General Insurance

www.prnewswire.com

Bharti AXA General Insurance

en.wikipedia.org

Edelweiss Group

t1.gstatic.com

Bajaj Allianz General Insurance

encrypted-tbn3.gstatic.com

SBI Life Insurance

www.facebook.com

SBI General Insurance

en.wikipedia.org
Future Generali India Insurance Company

en.wikipedia.org

Max Life Insurance

What is Insurance ?
Insurance is a way to manage your risk. When
you buy insurance, you purchase protection
against unexpected financial losses. The
insurance company pays you or someone you
choose if something bad happens to you.

Advantages of an insurance

Provides Protection. Insurance coverage does reduce the impact of loss that one
bears in perilous situations. …

Provides Certainty. Insurance coverage provides a feeling of assurance to the

policyholders. …

Risk Sharing. …

Value of Risk. …

Capital Generation. …

Economic Growth. …

Saving Habits.
Difference between Indian insurance and US Finance

Indian Insurance

 Covers ambulatory patient services. …

 Offers funding for hospitalisation. …
 Ensures access to preventive care. …
 Funds dental treatment. …
 Gives specialised coverage for critical illnesses. …
 Offers a cashless claim benefit. …
 Ensures funding for alternative treatment. …
 Provides for domiciliary treatment.

US insurance

• The average cost of a trip to the emergency room for an adult is about $700, not
including any tests or hospitalization, which may increase the bill to well over
$1,000.1
• A broken leg can cost up to $7,500.
• Average costs for childbirth are up to $8,800, and well over $10,000 for C-
section delivery.1,2
• The total cost of a hip replacement can run a whopping $32,000.
• Being able to find the help you need close to home
• Peace of mind and less worry because you know you’re covered
• Access to affordable care and health information to keep you healthy

DIVERSIFIED BUSINESS MODEL

Horizontal diversification is when you acquire or develop new products or services
that are complementary to your core business and appeal to your current
customers. For example, an ice-cream business adds a new type of confectionary
into its product line. You may require new technology, skills or marketing
approach to diversify in this way.

Concentric diversification involves adding new products that have technological

or marketing synergies with existing product lines or industries, but appeal to new
customers. For example, a PC manufacturer starts producing laptops. You may be
able to leverage your existing technologies, equipment and marketing to diversify
in this way.

Conglomerate diversification occurs when you add new products or services that
are entirely different from and unrelated to your core business. For example, a
film studio opening up an entertainment park. The risks are high, as this approach
requires you not only to enter a new market, but also to sell to a new consumer
base.

Vertical diversification or integration is when you expand in a backward or

forward direction along the production chain of your product. In this approach,
you may control more than one stage of the supply chain. For example, a film
distributor produces its own content, or a technology manufacturer opens its own
retail store.
 STUDY OF PROJECT
1. To study the concept and structure of health insurance in India.

2. To describe the sector wise distribution of health insurance in India.

3. To identify the key areas for improvising this sector
Nature is uncertain and unpredictable. The same is true with the life of an
individual which is surrounded by risks and uncertainties in this volatile world.
Any kind of misfortunemay lead from minor to serious injuries or even loss of life.
Diseases too never knock our doors to enter our body. Money was and will never
ever be able to buy life or cure diseases till the existence of this world but to cope
up with hard times in our life and life of our near and dear ones when we leave
for heavenly abode,insurance is the perfect solution. Generally, insurance is of
two types: life insurance and non life insurance or general insurance. The present
paper is an attempt to outline the current picture of health insurance sector in
India which is a part and parcel of general insurance.
 OBJECTIVE OF STUDY
 Focus on Existing Customers

More products per customer cannot be achieved by more customers but

more satisfied customers. More satisfied our customers, more likely they’ll
partner with us for their next big pursuit. More likely, they’ll recommend
their family and friends to us. The more our customers recommend us, the
less we need to worry on getting new customers. The less we worry on
getting new customers the more we’ll focus on existing customers.

• Focus on Insurance premium

• Connect with your broker. Your broker is your primary contact when it
comes to your insurance policy – they should understand your situation and
how to proceed. …

• Claim investigation begins. …

• Your policy is reviewed. …
• Damage evaluation is conducted. …
• Payment is arranged.

• Invest Deep in Technology

 Across industries, technology is changing the way enterprises operate and
deliver products. At Bajaj Finserv, we adopt to newer and emerging
technologies keeping in mind the needs and preferences of our
customers. This complements our digital personalization framework
enabling our customers to transact without the restrictions of time, place
and proximity. Can I apply online? Yes. Will I get a regular statement of
account? Yes. With every single detail of your loan? Yes. Giving me
access anytime, anywhere? Yes. Can I foreclose my loan? Yes. Will I be
charged for foreclosures? No. Can I borrow back some of the loan I've
repaid? Yes. Without a human interface? Yes.
We deploy technology not to take the human touch away but to give a
richer customer experience, allowing a customer to exercise choices even
when it comes to being serviced. Because technology alone is not the
output, it is the creativity with which it is used that delivers the objective.
Every year for the last five years, we have continued to increase our
spends in technology by putting money where our mouth is. This gives
an unmatched flexibility of engaging with us for every financing related
need. The more delighted you are, the easier it will be for you to choose
us the next time you have a financial need.

 Build Partnerships with the Best in the World

Our bias for the best in the world comes from our obsession for our Big
Goal. We believe when our customers buy a product or service from us,
they are placing their trust in us. Trust itself is a delicate matter. It needs
both expertise and experience, together. When we partner with SFDC for
our online capabilities, with Microsoft for our software and with TCS for
process mapping, and CRISIL for auditing us, we believe we’re
implementing zero tolerance to compromise.

We’re not a blow-hot, blow-cold partner. We’re as determined in our

relationship with our partners as we are with each of you as customers.
And even for our partnerships, we have created benchmarks in
innovation in how we have deployed their systems and processes to
create bold new realities.
 SCOPE OF STUDY
 Building a bright future

Over 60% of graduates in India are not fit for employment. Contributing
to a significant part of this pie are graduates from tier II and tier III cities
who are subject to imbalanced socio-economic statuses and low-quality
education. Employing over 24000+ individuals, Bajaj Finserv is
cognizant of this existential skills gap. CPBFI was thus designed keeping
in mind the industry requirements, where graduates pay a nominal fee to
build a better future for themselves, with a major portion of the fee being
borne by us. This provides an equal opportunity for the young minds to
maximise their potential, pursue their career ambitions with confidence
and not be in a state of “what might have been”.

 Smile Train India

Our association with non-profit institutions in the areas of health and

education are small strides towards enabling everyone to lead a good life
where they are empowered to be the best version of themselves.Meting out
100% free, comprehensive care to cleft-affected children.

 Education

Providing an equal opportunity to all children to access education and shape

a better future for themselves.
 Chapter 2
RESEARCH METHODOLOGY

A) Primary sources of information:

Primary data has been collected from the respondent, meeting in a person.
Suitable questionnaire has been prepared and distributed among the respondent
and data has been collected. Informal methods like interview also has been
conducted to verify the given responses

B) Secondary sources of information:

Secondary data has been collected from different sources like books,journals,
magazines, newspapers, research proposals, published reports and extensive use
of internet or websites.

 Tools of data collection:

A) Separate questionnaire has be design to collect suitable information

Required For this project.
B) Interview method also used to verify and check the information given by the
organisation
C) Observation method also used of collect required information

 Population Of Study

Bajaj Finance Limited, the lending arm of Bajaj Finserv Limited, is one of the
most diversified NBFCs in the Indian market, catering to 58 million customers
across the country.
As per the 2020 data number of employees working in all departments of Bajaj
Finserv is 26969.

 Sampling method

In order to satisfy the objective of the research these are research techniques
used.
Random sampling-according to questionnaire those customers who came to
buy the product I collected data from them.
 Sample Size

Fifty samples have been selected and it is selected on the Basis of convenient
sampling method.
 QUESTIONNAIRE
 Do you know about the Insurance ?
A) Yes
B) No

 Do you know what kind of insurance Wipro provide?

A) Yes
B) No

 Do you know premium of health insurance ?

A) Yes
B) No

 Which kind of insurance do you prefer in wipro ?

A) Safety insurance
B) Fire insurance
C) Car insurance
D) Health insurance

 Do you think health insurance provide better service?

A) Yes
B) No

 Are you satisfied with health insurance ?

 A) Yes
B) No

 Whats your opinion about health insurance?

A) Good
B) Better
C) Bad
D) Average

 Do you like the premium by health insurance ?

A) Yes
B) No

 Are you aware about the charges of health insurance ?

A) Yes
B) No
 DATA ANALYSIS
 Pittsburg-logo
 Home / Blog / The Role of Data Analytics in Health Care
 The Role of Data Analytics in Health Care
 January 13, 2021
 Health Informatics
 A laptop screen showing data in a chart
 Data analytics is the process of examining raw datasets to find trends, draw
conclusions and identify the potential for improvement. Health care
analytics uses current and historical data to gain insights, macro and micro,
and support decision-making at both the patient and business level.
 The use of health data analytics allows for improvements to patient care,
faster and more accurate diagnoses, preventive measures, more personalized
treatment and more informed decision-making. At the business level, it can
lower costs, simplify internal operations and more.
 What is Health Care Data?
 In order to discuss health data analytics and the role it plays in the health
care sector, we must first understand the data that is being collected and
analyzed. There is data being collected on the processes and procedures of
the business side of health care, but there is also an enormous amount of
health data being gathered, stored and analyzed.
 Health data is any data relating to the health of an individual patient or
collective population. This information is gathered from a series of health
 information systems (HIS) and other technological tools utilized by health
care professionals, insurance companies and government organizations.
 We are able to see a holistic view of each individual patient as well as trends
tied to location, socioeconomic status, race and predisposition. The
information being collected can be broken down into specific datasets that
can then be analyzed.
 There are a variety of tools and systems used to collect, store, share and
analyze health data gathered through various means. These tools include:
 Electronic Health Records (EHRs)
 Personal Health Records (PHRs)
 Electronic Prescription Services (E-prescribing)
 Patient Portals
 Master Patient Indexes (MPI)
 Health-Related Smart Phone Apps and more
 With digital data collection, there is more and more health care data to be
analyzed every second. With the increase of electronic record keeping,
applications and other electronic means of data collection and storage, there
is a significant amount of data being collected in real time.
 These data sets are so complex that traditional processing software and
storage options cannot be used. Cloud storage is a necessity when dealing
with “Big Data.” Cloud storage is built to be secure, an absolute must when
dealing with sensitive patient information. It is also very cost-efficient and
has been helpful in lowering the increasing cost of health care.
 Big Data Analytics and COVID-19
 The impact COVID-19 has had on the health care industry is evident to
anyone and everyone. You don’t need to be plugged into the world of
medicine to see what has been happening worldwide during this pandemic.
 What most people don’t see, though, is the impact COVID-19 has had on
health care data analytics. “Big data tools have played an increasingly
significant role in health care decision-making” says HealthITAnalytics. It is
not just providers, but lawmakers and researchers who are turning to big data
analytics and predictive models to help allocate resources, predict surges,
improve patient care and outcomes and employ preventive measures.
 Big data and health data analytics have played an integral role in the fight
against COVID-19. The data is coming in at a near constant rate. Analyzing
that health data has allowed for a better understanding of how to respond and
treat patients.
 This pandemic has resulted in an enormous surge of health data being
recorded and manipulated allowing for bigger and better analytics.
Unfortunately, we are also seeing that COVID-19 is “shining a harsh
spotlight on health care’s biggest issues.” There are a lot of obstacles when it
comes to sharing health data across organizations and a distinct lack of
standardization in the way that data is collected and analyzed.
 This widespread problem was evident in the early days of the pandemic as
conflicting and ever-changing information was being presented to the public.
We saw a turn towards disbelief when it came to COVID-related
information with many still believing misinformation and previously held
beliefs on how this virus should be handled.
 The spotlight that COVID-19 shined on these problems, however, will allow
for them to be rectified. The providers, researchers and policymakers can
 learn from these mistakes and work towards a better, more standardized
solution for big data in health care.
 The Importance of Health Care Data Analytics
 We can collect all the data we want, but it doesn’t do any good if we don’t
know what to do with that information. We need a centralized, systematic
way of collecting, storing and analyzing data so we can use it to our
advantage.
 The collection of data in health care settings has become more streamlined
in recent years. Not only does the data help improve day-to-day operations
and better patient care, it can now be better used in predictive modeling.
Instead of just looking at historical information or current information, we
can use both datasets to track trends and make predictions. We are now able
to take preventive measures and track the outcomes.
 The fee-for-service style of health care is becoming a thing of the past.
There is a growing demand for patient-centric, or value-based, medical care
which has led to a considerable shift towards predictive and preventive
measures in regards to public health in recent years. Data makes this
possible. Instead of simply treating the symptoms as they present,
practitioners are able to identify patients at high risk of developing chronic
illnesses and help to treat an issue before it surfaces. This helps to lower
costs for the practitioner, insurance company and patient as the preventive
treatment may help to stave off long-term issues and expensive
hospitalizations.
 If hospitalization is necessary, data analytics can help practitioners predict
risks of infection, deterioration and readmission. This too can help lower
costs and improve patient care outcomes.
  Consider the impact this has had on the COVID-19 pandemic. The data
being collected is analyzed in real time to understand the effects of the virus
better and predict future trends so we may slow the spread and prevent
future outbreaks.


What is data analytics in healthcare?

The healthcare industry generates a tremendous amount of data but struggles to

convert that data into insights that improve patient outcomes and operational
efficiencies. Data analytics in healthcare is intended to help providers overcome
obstacles to the widespread application of data-derived intelligence:

Making healthcare data easier to share among colleagues and external partners, and
easier to visualize for public consumption
Providing accurate data-driven forecasts in real time to allow healthcare providers
to respond more quickly to changing healthcare markets and environments
Enhancing data collaboration and innovation among healthcare organizations to
convert analytics-ready data into business-ready information by automating low-
impact data management tasks
The tools used in analytics fall into three general categories:

Software that acquires the data from sources that include patient surveys, case
files, and machine-to-machine data transfers
Programs that clean, validate, and analyze the data in response to a specific
research question
Software that builds on the results of the analysis to suggest various actions to
achieve specific healthcare goals
Along with collecting, analyzing, and interpreting data, analytics software must
secure the data and the analysis results while ensuring that the healthcare
professionals who’ll benefit from the insights have ready access to the information
in a form that they can easily use in their work.
Which types of work are subject to copyright?

Copyright ownership gives the owner the exclusive right to use the work, with some exceptions.
When a person creates an original work, fixed in a tangible medium, he or she automatically owns
copyright to the work.

Many types of works are eligible for copyright protection, for example:

 Audiovisual works, such as TV shows, movies, and online videos

 Sound recordings and musical compositions
 Written works, such as lectures, articles, books, and musical compositions
 Visual works, such as paintings, posters, and advertisements
 Video games and computer software
 Dramatic works, such as plays and musicals
Hospitals use a lot of technology today. And, every digital equipment or an app is
generating lots of data. However, the data is just piles of ‘zeros’ and ‘ones’ unless
you try to process it and extract actionable intelligence and insights from it. Yes,
data without analytics is nothing.

A survey conducted by Health Catalyst highlights that 90% of the respondents are
of the opinion that healthcare analytics is going to be either “extremely
important” or “very important” to their organization within the next few years.
Healthcare analytics is poised to transform the health care industry and help it
address critical challenges like improved patient outcomes, quality of care, lower
treatment costs and more.
 Here our data analytics consultants concentrate on base-level patient
health data, related to individual’s condition, not the aggregate information
on all patients. Considering individual patients, the following health data
sources can be classified.

Examination
When the patient’s condition is assessed by a physician (be it a first
appointment or a follow-up), the information gathered and recorded in the
HER includes:
The healthcare industry is one of the most data-driven industries in the world.
Doctors and researchers rely on data to make informed decisions about the best
treatment options for their patients.

Data analytics has been used in other industries for years, but only recently has it
started to be applied in healthcare settings. The goal of healthcare data analytics
is to help clinicians make better decisions about patients based on their patient
history, lab test results, and other relevant factors.
According to Mckinsey, effectively using Big Data Analytics in the US healthcare
industry could create more than $300 billion in value every year. Two third of this
value will be achieved by reducing healthcare expenditure.

Isn’t it beneficial if you get to know about your future health risk depending on
your current lifestyle? Maybe you are unaware of how your eating habits and
your daily workout is affecting your health.
We live in the world of advanced technology. It is being used in every field
whether it’s professional, healthcare, educational or any other field. Healthcare is
in the middle of the revolution. Healthcare is using and adopting different ways of

information systems to take business operations in clinical care to a new level.

Different categories are appearing in the healthcare niche including electronic
medical records (EMRs), different software for speciality care in order to deliver
chain management system using healthcare data analytics.

LIMITATIONS OF STUDY
 Sometimes online payment of EMI gets delayed and the EMI will gets bounced with
extra charges.
 Bajaj EMI card does not provide loan to outside city customer.
 Bajaj finserv needs 750 cibil score to approve for loan
 It provide loan to customers with divided areas
 Its does not allow loan for age below 23years and above 65years
 FINDING, SUGGESTION AND
CONCLUSION
Findings

 Customer Relation is very crucial thing for sales.

 Don’t push the customers for any matter while make tempt on customer so that they
could be agree with company policy.
 Whenever customer purchase such product, make sure document is correct.
 Explanations should be easy so that customers will not fill difficulties.
 Bajaj Finserv Lending provided loan on consumer durable product to the customer as per
the surrogates.
 While paying through credit card, that much amount is blocked from the card. As there is
monthly limit in each card, so it is wise to go for Bajaj Finserv Lending.
 Way of elaborate should be easy.
 Flexible EMI scheme in many products are available. Bajaj Finserv Lending provides
Many schemes such as 12/4, 10/2, 18/6, 24/8, 24/0, 9/0 etc. Customer can choose any
EMI Scheme option according to their paying capability.
 As per the requirement of finance company for address proof would be required current
Place proof, and for ID proof required the valid name of person it shows with the help of
case studies.
 In Bajaj Finserv always executive push the customers for Extended Warranty, which is
always make anger to the customers.
 Company provides credit insurance, this insurance would be helpful in term when
customers are not able to pay EMIs amount.
Suggestion

 Customers think that Bajaj Finserv will take some hidden charges from them, if they take
durable loan at 0% from Bajaj Finserv. So the Bajaj Finserv removes the wrong thinking
of Customer and to explain in detail loan procedure.

 Bajaj Finserv initially have the system of swiping of EMI card but due to some difficulty
they stopped it, I think Bajaj should work upon this as this can save more time for
Customer as well as for Sale Executive and he can serve more non-EMI card user and
Convert them into EMI card holder

 My suggestion is please decrease the CIBIL score 750 to 700.

 Please decrease the age limit from 23 Years to 21 Years

 Improve the service of customer care and provide proper call centre number.

 Provide 0 down payment scheme to all customers and on all brands.

Conclusion

 The study concludes that the Bajaj finance the strongest finance for the consumer durable
products, and the Bajaj is provides very good schemes for the customers the customers
are very happy with the Bajaj EMI card, Bajaj is gives the good service to the customers
Bajaj is very close with the customers
 There are many organizations in the world which are providing consumer credit services
which are helpful for the financial stability. Financial stability is very important not only
for the businesses but also for the consumers. The businesses as well as the consumers
need the stability regarding the financial matters because without the stability no one
could be very innovative in the longer run.
 BIBLIOGRAPHY
Wipro is an integrated corporation that offers a diverse range of products, solutions and services
in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are
driven by our passion for quality and our commitment to customers. This drive has catapulted us
among the ten most admired companies in India. Through constant innovation and a people-first
attitude, we strive to assume leadership positions in all our businesses in the new millennium.
Premji planned to professionalize, diversify and expand his father’s business, which was already
valued at about $3 million. He immediately recruited top-notch managers from the renowned
Indian Institute of Management (IIM), where top graduates are also courted by blue-chip firms in
the West. “We were the pioneers in packaging for the mass market,” explains Premji. “We went
from bulk packs of vanaspati to [single-use] consumer packs.” The packaging innovation took
off, and the marketing and distribution network expanded into rural areas. At this point, the
company had no plans to go global. By 1971 business nearly doubled from when Azim Premji
took over.