HiPath 4000 V5

Product Name and Version

HiPath 4000 V5

Product Image

HiPath 4000 Communication Server

HiPath AP 3700 IP

HiPath 4000 SoftGate

Brief Product Overview

Open Communications with HiPath 4000

HiPath 4000 is a converged IP communication platform for companies with up to 100,000 users. The
maturity and feature richness of HiPath 4000 is proven daily in more than 25.000 customer installations.
HiPath 4000 has sold more than 15 million ports in 80 countries across the globe.
As a proven converged communication solution it provides business process and workflow integration,
high availability, strong security, powerful performance and cost effective communications choices for any
business.

HiPath 4000 V5 is designed to offer customers cost effective choices to optimize communications that
help enterprises increase workplace productivity and effectiveness. As a powerful communications
solution it offers a rich set of endpoints, mobility choices, edge solutions, unified communications and
standards based integration and interoperability with business critical applications and systems.

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It ties this capability together with its built-in assistant and powerful set of system management
applications that are easy to use and provide comprehensive capability to system administrators. Coupled
with a strong global presence and availability of Siemens’ OpenScale Services it allows enterprises to
maintain business continuity and to focus on their own strengths.
Open interfaces and dedicated applications ensure an optimized integration in your individual business
processes. These can naturally be combined and adapted intelligently to further reduce your TCO.
Especially future driven customer can match their communications needs from today with an open
communication infrastructure of tomorrow in any preferred combination of HiPath 4000 and OpenScape
UC Server / OpenScape Voice.

HiPath 4000 combines the advantages of both worlds with networking, with carrier access and the flexible
connection of analogue, TDM- and IP-phones, mobile WLAN- and DECT devices and soft phones.

HiPath 4000 V5 – Cost Effective Choices

HiPath ComScendo
HiPath ComScendo is the licensing brand for a comprehensive set of enterprise class features of HiPath
real-time communications systems. The individual functionalities can depend upon the communication
platform and the respective hardware configuration.

HiPath ComScendo Plus

ComScendo Plus comprises a Voicemail- and Basic-CTI license in addition to ComScendo and is part of
all new HiPath 4000 V5 orders. This also includes replaced systems using Easy Conversion Trade-in
program.

IP Distributed Architecture Components

A HiPath 4000 V5 Real time IP communication system is build by a central HiPath 4000 communication
server (cPCI Standard), different access points or HiPath 4000 SoftGates for the flexible connection of all
devices and network types. Access Points can be connected locally (Host Access Point) to a

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communication server or distributed by IP (IP Access Point, IPDA). HiPath 4000 SoftGates are always
distributed by IP. This architecture allows building up stand-alone systems, IP distributed concepts and
complex networks uniquely based on identical structures. The IP distributed architecture (IPDA) with
Access Points and SoftGate allows the connection of branches by a cost effective IP infrastructure and at
the same time benefit from central applications and a central management.

Duplex Option and Redundant Power Supply

Within a duplex system, two processor cards for call control (CC-A and CC-B) and one processor card for
the administration and configuration (ADP) exists. The failure of one central processor card (CC-A or CC-
B) is detected automatically and the switch-over to the redundant processor card happens without loosing
existing calls. Therefore the duplex configuration is the best solution for high traffic requirements and a
must for all critical scenarios (emergency call centers, business critical configurations, …)

Optionally, each HiPath 4000 Communication Server and Access Point can be equipped with redundant
power supplies.

AP Emergency
An optional survivability unit enhances any AP 3700 IP to a survivable access point (AP Emergency). In
emergencies (if the host communication server or the IP connection to the communication server fails)
the Emergency Unit takes control of its own AP 3700 IP and any selected other IP Access Point without
own Emergency Unit or HiPath 4000 SoftGate Servers.

Possible Configurations:
• Between 1 and 83 AP 3700 IP with AP Emergency (own emergency unit).
• A group of AP 3300 IP, AP 3700 IP and HiPath 4000 SoftGate (without survivability unit)
can connect to an AP 3700 IP with survivability unit

Disaster Recovery
This permits installation of a redundant HiPath 4000 communication server. In case of total failure of the
active HiPath 4000 communication server due to disaster (flooding, fire,…), this redundant takes over the
complete functions of the main communication server. The system administrator
will have full control as part of an efficient crisis management. In combination with AP-Emergency, HiPath
4000 Duplex capability and HiPath Fault Mangement, this Disaster Recovery functionality guarantees
highest daily business continuity.
Mobility
HiPath 4000 V5 supports a large variety of high scalable mobility solutions which are based on state-of-
the-art-technology like VoIP, VoWLAN or DECT/GAP. Thus mobile subscribers can be integrated via
HiPath Wireless LAN and HiPath Cordless Enterprise devices. Mobile GSM devices can be included in
our One-Number Group or integrated with the application HiPath MobileConnect providing Fixed Mobile
Convenience

With Mobile HFA a subscriber can use individual functions, features and user interface which he is used
to from his own extension (home station) on virtually any IP phone within the network.

HiPath Positioning and HiPath DAKS allow locating and securing HiPath Cordless and HiPath WLAN
users in personal safety-, alarming- and localization scenarios.

The integrated HiPath MMCS Conference Server option offers very easy to use individual voice-
conference rooms for mobile users wherever and whenever they may be required.

Open Interfaces
HiPath 4000 can be connected to public and private networks via wide variety of interfaces
including analog, TDM and IP. Standardized protocols such as Q.SIG, DSS1, native
SIP RFC3261 and further country specific PSTN protocols are supported.

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The open standard SIP (Session Initiation Protocol RFC3261) especially allows making use of attractive
SIP service provider offers and interconnecting different systems even more economical. SIP is also the
basis for an integration of dual-mode devices supporting GSM and WLAN.

Partner Applications can easily be integrated using standardized interfaces like CSTA, SOAP/XML, TAPI,
TAPI with HiPath CAP and APIs with HiPath 4000 Manager.

The Lightweight Directory Access Protocol (LDAP) is an application protocol for querying and modifying
directory services which is provided by HiPath User Management. Thus company directories can easily
be integrated with administration and communication tools

With XML (Extensible Markup Language), a general-purpose specification for displaying information,
business applications can be integrated directly with HiPath 4000 subscribers.

Management
HiPath 4000 Assistant
HiPath 4000 Assistant is an integrated management system tool with web based administration interface
for local configuration, necessary service tools and an integrated SNMP proxy agent (for sending HiPath
4000 errors and alarms as SNMP trap).
New functionalities in HiPath 4000 V5
• HiPath 4000 SoftGate support (Assistant only)
• Distribution of HiPath 4000 SoftGate software by HiPath 4000 Assistant V5: As in HG3500, a
software update with HiPath 4000 Assistant V5 is also available for SoftGate 50 and SoftGate 1000.
• The IPDA wizard has been extended to support HiPath SoftGate configurations
Existing Assistant functionalities:
• Configuration Management (CM)
• Switch Diagnosis Support (SDS)
• Backup & Restore (HBR)
• Error Message Interpreter (EMI)
• ACL-Tracer
• SNMP Proxy Agent
• Real Time Diagnosis System (RDS)
• Backup & Restore (HBR)
• Error Message Interpreter (EMI)
• ACL-Tracer (ACLCT)
• Dynamic Traffic Monitoring (DTM)
• Test Simulation of Key Activity (TSKA)
• Hardware and Symptom Diagnosis (HSD)
• HFA/IGW Service Access (HFA)
• IPDA Service Access (NBCS)
• HiPath Inventory Management (HIM)
HiPath 4000 Manager
HiPath 4000 Manager provides the central management platform for HiPath 4000/Hicom 300 E/H
standalone systems and networks. It is an integral component of the HiPath Management architecture
and offers a modular set of applications for custom-assembly to satisfy customer requirements and
support sophisticated and effective administration:

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HiPath 4000 Manager with:

– Configuration Management (CM, network wide)
– Performance Management Networking (PM-N)
– Performance Management Enhanced (PM-E)
– Collecting Agent (COL)
– Application Programming Interface (API)
– SNMP Proxy Agent
Additional HiPath MetaManagement Applications
• HiPath Fault Management (HiPath FM)
• HiPath Accounting Management (HiPath AM)
• HiPath User Management (HiPath UM)
• HiPath QoS Management
• HiPath DS Win and HiPath DTB

Investment Protection
With HiPath 4000 V5 most of the existing endpoints of different infrastructures (analog, TDM or IP) can
be connected. Existing HiPath 4000 systems can easily and cost-effective upgraded to V5, if the HW
model is still supported. Older systems can be migrated to HiPath 4000 V5 using the EasyConversion
trade in program.

The OpenPath strategy of SEN allows the customer a smooth migration path to OpenScape Unified
Communications Server

New HiPath 4000 functionalities and customer value

HiPath 4000 SoftGate

The HiPath 4000 SoftGate application provides cost-effective branch offices with reliable HiPath 4000
survivability options and an easy IT integration in the HiPath 4000 solution and management suite. This
new Software Application offers full HiPath Feature Access for IP Endpoints and SIP connectivity for
trunking and subscriber based upon a standard server with Linux SLES 10.
With this new application customers can reduce capital cost (CAPEX) plus operational cost (OPEX) and
deploy centralized applications with uniform user experience.
Any HiPath 4000 SoftGate site integrates seamless in the communication system and
network like any IPDA Access Point (AP3700 IP) – in terms of features and administration.
Functionality
ƒ Software Application, that includes full HiPath Feature Access for IP Endpoints and
IPDA functionality based upon a LINUX Standard Server
ƒ Enabling SW-based, cost-effective, survivable HiPath 4000 branch offices
ƒ Supporting reliable HiPath 4000 survivability options
ƒ Harmonized integration in HiPath 4000 Networks and Management Suite
ƒ HD Video Connectivity with OpenScape Video
ƒ Mobility using new DECT over IP Solution (HiPath Cordless IP) or WLAN Devices
ƒ Integrated SIP Trunking interface for Service Provider connectivity
Customer Value
ƒ Lower capital cost (CAPEX) for HiPath 4000 IP branch solutions

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 HiPath 4000 V5

ƒ Homogeneous HiPath 4000 Branch Offices

ƒ Add/Move/Changes with one Management Suite for your Branch Offices
ƒ Reliable, rich and flexible communications
ƒ Centralized application deployments with uniform user experience
ƒ Reliable and feature-rich survivability options
ƒ Improved IT Integration using standard server platforms (e.g. AC Redundancy, Gigabit
interface)
ƒ Lower operational costs due to lower bandwidth requirements for small branches
(compared with existing Small Remote Side solutions)
ƒ Software based and ‘greener’ IT telephony reducing OPEX.
ƒ Very smooth OpenPath migrations
ƒ Investment Protection using standard Server, IP Devices and SIP Media Gateways, that
can be migrated anytime to a future OpenScape Voice Solution.
ƒ Reducing travelling costs using High Definition OpenScape Video Conferencing
ƒ Connectivity to Service Provider offering flexible and economical rates
ƒ Innovative Mobility solutions (DECT over IP with HiPath Cordless IP)

Video integration with HiPath 4000 SoftGate Application

The open architecture of HiPath 4000 SoftGate application also enables new services like peer-to-peer
video integration together with OpenScape High Definition Video endpoints. These Video SIP-endpoints
can exclusively be connected via the new HiPath 4000 SoftGate.

OpenScape Xpressions V6 powered Unified Communications

The HiPath 4000 V5 delivers cost effective choices in unified communications functionality
through packaged and modular features available with OpenScape Xpressions V6. It enables built-in
voice messaging, unified messaging, voice conferencing, Web conferencing, Instant Messaging, text
messaging, presence and fax. These unified communications options coupled with CTI services help
embed powerful communications capability directly into business processes creating an efficient and
effective workplace.
Functionality
ƒ OpenScape Web Client with Call Control, Call Journal, Contact Lists, …
ƒ Presence Management
ƒ Easy to Use Audio Conferencing
ƒ Highly productive Collaboration – Web Conferencing / Chat / Whiteboard
ƒ Integration possibilities in Microsoft Outlook and Lotus Notes
ƒ Unified Messaging – Voice, Fax and SMS
Customer Value
ƒ Increases workforce productivity
ƒ Accelerates your business processes Smooth transformations for your branch offices
ƒ Efficient collaboration
ƒ Easy transformation from basic voice-mail to Unified Communications

IPDA Signaling and Payload Separation

This permits payload routing over PSTN and signaling over WAN or PSTN connections for
IP Access Points and can be used as dynamic alternative routing, if WAN Link is down, available VoIP-
resources are busy or bad IP quality has been detected. Also static configuration of payload routing over
PSTN can be used for smooth transformations of existing branch offices from PSTN to IP Networking.

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This flexible mix between IP and TDM networking for payload and best possible signaling capabilities
allow the migration from heterogeneous to homogeneous branch networks with centralized application
deployments at customer pace. Signaling and Payload separation allows highest flexibility in optimization
operational expenses (OPEX) – in any market or communication environment. Signaling and Payload
Separation for AP3700 IP will support a reduced feature-set compared to pure IP networking.
Customer Value
ƒ Lower operational expenses (OPEX)for branch deployments using economical ISDN flat
rates
ƒ Smooth transformations for your branch offices
ƒ Easy and cost-effective connectivity for your international branches
ƒ Uniform user experience and application services in your branches
ƒ Smooth migration from heterogeneous branch networks to homogeneous and centralized
HiPath 4000 Solution
ƒ Better user experience in survivability/emergency scenarios

SIP-Q Trunking with OpenScape Voice V4

T.38 Fax for SIP-Q Trunking in common gateway HG 3500 towards OpenScape Voice V4 (planned with
GA release of OpenScape Voice V4). This new T.38 Fax functionality is available in HiPath 4000 V5 for
HiPath 4000 networks with SIP-Q Trunking.

Software based SIP-Q Connectivity to OpenScape Voice V4 with HiPath 4000 SoftGate Application

Enhancements for HiPath 4000 Open Interfaces

Native SIP Trunking / SIP Service Provider enhancements
ƒ Name Display – for e.g. OpenScape Xpressions V6 connectivity
ƒ Call Transfer – for e.g. SIP Service Provider
ƒ Message Waiting Indication – this can be used for SIP connectivity towards Service Provider
offering hosted Unified Messaging services.
ƒ Diversion Header – required for call forwarding scenario’s to SIP Service Provider
ƒ T.38 Fax connections – towards SIP Service Provider
ƒ Flexible native SIP trunking profiles that enable easy SIP Service Provider integrations and
administration.
ƒ Locating and addressing SIP Server using Full Qualified Domain Names (DNS SRV) – required
for certain SIP Service Provider (e.g. Verizon Business)
All these new enhancements offer economical SIP Service Provider connectivity’s with a better user
experience plus improved integration options for 3rd party applications.

Native SIP Subscriber features

New functionalities for native SIP subscriber to improve the user experience for our Fixed Mobile
Convenience solution HiPath MobileConnect V2 and other supported SIP subscribers like OpenStage
SIP.

New released SIP Subscriber features for HiPath 4000 V5 R0

ƒ Name Display
ƒ Semi-Attended Call Transfer

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ƒ Message Waiting Indication

ƒ 3rd party local SIP phone conference
ƒ Parallel ringing for ONS group with OpenStage HFA/TDM phone and SIP slave phone (e.g.
MobileConnect device)
ƒ CSTA/ACL Monitoring for SIP subscribers - CSTA/ACL Monitoring provides the device status of
HiPath MobileConnect endpoints or other SIP subscribers for BLF WIN application (Busy Lamp
Field) or other presence based applications
Other released SIP subscriber features:
ƒ Number display
ƒ Hold / Retrieve / Consultation / Toggle
ƒ Attended Call Transfer
ƒ Call Forwarding Unconditional / No Reply / Busy
ƒ Call Deflection
ƒ Do Not Disturb
ƒ Call Waiting
ƒ Hunt Group with SIP phone as slave
ƒ Digest Authentication
Please note that HFA remains the preferred VoIP protocol for HiPath 4000 converged solutions. For large
installation with pure IP requirements based on SIP – please check feasibility of OpenScape Voice
installation.

Customer Value for new native SIP Trunking and Subscriber features
ƒ Rich User Experience for Fixed Mobile Convenience integrations
ƒ Use of economical and flexible SIP Service Provider rates with a better user experience
ƒ Improved SIP interoperability integration options for 3rd party connectivity
ƒ Device presence of HiPath MobileConnect Devices or other SIP subscribers

New Endpoints for HiPath 4000 V5 Solution

ƒ OpenStage 15 T

ƒ OpenStage SIP Family

ƒ Mediatrix 41xx analog adaptor
ƒ Mediatrix 44xx gateways (S0 Subscriber / Trunking) for HiPath 4000 SoftGate 50
ƒ Mediatrix 3500 Gateways (T1) for HiPath 4000 SoftGate 50
ƒ OpenScape VP100 - High Qualitiy Audio Conferencing speaker

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ƒ HiPath Cordless IP V1 for SoftGate 50 small branch (will be released decoupled)

ƒ OpenScape Xpert V4 (IP Trading)
ƒ OpenScape Video VHD 100 / VHD 400 / VHD 600 – HD Video Communications

Meeting Room HD Meeting Room HD Desktop HD

Videoconferencing Videoconferencing Videoconferencing

OpenScape Video OpenScape Video OpenScape Video

VHD600 VHD400 VHD100
• HD Camera • HD Camera • HD Camera
• HD Speakerphone • HD Speakerphone • HD Microphone (VM100)
• Interface to one or two • Interface to one HD • Remote Control &
HD Displays Display Interface to HD Display
• Codec with Embedded • Codec with Embedded • Codec Unit
Multipoint Control Unit Multipoint Control Unit
• 6-way VAS, 4-way CP • 4-way CP

Corresponding products

Platforms
• HiPath 2000 V2 / OpenOffice EE V1
Networking via SIP-Q V2.
• HiPath 3000 V7 / V8
Networking via CorNet-NQ (TDM) and SIP-Q V2.
• OpenScape Voice V4
The IP-link between HiPath 4000 V5 and OpenScape Voice V4 can be realized with SIP-Q V2. SIP-Q
V2 supports among other things TLS and SRTP.

Applications
• HiPath Common Application Platform V3.0 R9
• HiPath Meta Management

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 HiPath 4000 V5

– HiPath Accounting Management

– HiPath Fault Management
– HiPath User Management
– HiPath QoS Management
• HiPath 4000 Manager/Assistant V5
• HiPath Cordless Enterprise V3.0
• OpenScape Contact Center V7
• HiPath ComAssistant V2.0
• HiPath Xpressions V5
• OpenScape Xpressions V6
• HiPath MobileConnect V2
• HiPath Display Telephone Book V9.0
• AC-WIN IP with BLF-WIN V3.0
• HiPath MMCS - Meet-Me Conference Server
• HiPath DAKS V2.1 and V3.0
• HiPath Trading V3.0
• HHSC - HiPath Hospitality Service Center V2.0 / V2.5

Devices
• HFA (HiPath Feature Access) is supported by optiPoint 4x0, OpenScape Personal Edition for HiPath
4000 and OpenStage HFA
• SIP is supported by OpenStage SIP and HiPath MobileConnect devices
• TDM workpoints: optiPoint 500 and OpenStage TDM family
• Encryption is supported by optiPoint 410/420, OpenScape Personal Edition and OpenStage HFA

Planned Languages

Display texts etc. are available in up to 33 languages.

The Configuration Management in HiPath 4000 Manager/Assistant supports: German, English, Chinese,
French, Spanish, Italian and Dutch.

Other HiPath 4000 Assistant and Manager functionalities are available in following languages: German
and English.

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Configuration Overview

Target Group
HiPath 4000 V5 is the consequent evolution of the IP convergence platform HiPath 4000 for medium and
large enterprises with high requirements for security, flexibility and features.

Customer Benefits
• Lower capital cost (CAPEX) for small HiPath 4000 IP branch solutions with a SoftGate approach
• Reduced operational costs due to:
o Single centralized system,
o Central administration,
o Centralized application deployments
• Huge variety of choices due to IP-based access points with regard to:
o Scalability,
o Connectivity: IP or TDM
o Resilience
• Leveraging the benefits of an IP infrastructure without sacrificing feature richness, availability,
and reliability.
• HiPath 4000 solution is independent from IP-infrastructure provider.
• One single ComScendo license for any phone or trunk interface gives highest possible flexibility
for license investments
• Flexible and economical SIP connections to certified Service Providers
• Encryption ensures secure end-to-end communications for confidential business processes
• Green IT - Lower CO2 footprint and energy costs through minimal power usage
• Cost savings by integrating conferencing into business processes

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• Reduction and control of cellular phone costs through innovative fixed mobile convenience
• Features for increasing workstation productivity (for example, UC-integration, individual virtual
conferencing rooms, ComScendo on a Button Suite)
• Business continuity through proven reliability and branch resilience
• Improved internal and external communication flows through presence and audio/web
collaborations
• Reduce travel costs with OpenScape Video integrations
• OpenPath transformations to HiPath 4000 offer choices for investment protection, improvement
and migration
• Uniform global OpenScale services and support

Unique Selling Proposition (USP)

• Proven and released platform in 80 countries with over 15 million ports sold
• Best-in Class resilience and survivability solution guarantees a continuous and uninterruptible
business.
• Offers very flexible Choices in Communications and business integrations
• HiPath 4000 Solution delivers the Open interfaces you need: CSTA, TAPI, JTAPI, native SIP for
Subscribers and Trunking, DSS1, Q.SIG, XML Phone Services, SNMP
• Flexible licensing model for a comprehensive set of enterprise class features of HiPath
converged communications systems
• Future proof architecture supports IP distributed branch concepts, complex corporate networks
as well as stand-alone systems
• Cost effective branch solutions with IP Access Points and HiPath 4000 SoftGate
• Award-Winning Unified Communications platform
• Environmentally friendly options

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