Professional Documents
Culture Documents
Answer the questions (1-2) according to the D: I’d love to but I can’t
conversation below.
Call Center: Hello, it's Harry's Kitchen Tools. How 4- Betty: Kate always does exercises before breakfast
can I help you? and goes swimming in the afternoon.
Client: Hello. I've bought a mixer from your store. I Steve: Kate is usually jealous of her friends because
tried to use it at home today, however it did not work. they do sports together after school.
Call Center: I see. When did you buy it? Julia: Kate never comes to the school on time and
Client: Last week. It was November, 5th. makes her friends wait for her all the time.
Call Center: OK. You can bring it back to the store Tom: Kate always helps her classmates when they
and get a new one. need her.
Client: Should I bring the receipt?
Call Center: Of course. Do you have it? Kate’s cousins are talking about her. Who thinks
Client: Sure. I'll be there with the mixer and the Kate is a supportive girl?
receipt tomorrow. Thank you.
Call Center: You're welcome. Have a nice day. a) Betty b) Steve c) Julia d) Tom
1-Why did the client phone the call center? 5- Blake's timetable for the next weekend
-The client phoned to______________ . Saturday 11:00 tennis course
13:00 meeting with classmates
a) say "thank you" for the mixer as it works well 16:00 helping father
b) order a new mixer Sunday 10:00 breakfast with family
c) complain about a kitchen tool 12:00 skating in the park
d) ask them how to start the mixer 17:00 watching tv series
2- Which of the following is NOT correct Blake's close friend, Terry invites him to study at the
according to the conversation? library on Saturday afternoon. What can Blake say
to Terry according to his timetable?
a) The client lost the receipt of the kitchen tool.
b) The client bought the mixer from Harry's Kitchen a)I'd love to but I need to be at home to help my dad
Tools Store. b)I'm sorry I have a tennis course then
c) The mixer did not work at home. c) That's great. I am free all day.
d) The client did the shopping in autumn. d) I can't make it as I am going to watch tv series.
7-
Kelly: Hi, May I talk to Mrs. Winslet
Judy: Who’s calling? 10-
Kelly:I couldn’t understand. __________ ?
Judy: Can you please tell your name?
8-B students communi-
Kelly:Oh sorry. I’m Kelly. Is Mrs. Winslet there? cation preferences
Judy:No, she is not at the Office right
1. texting %45
now.______________? 2. social media % 25
10
Kelly: Yes please. Can you tell her to call me back? 20 3. talking on the
Judy:Yes of course. _______________________? 45 phone %20
4. face to face %10
Kelly: It’s 349055633
Judy: Thank you. Have a nice day.
25
Kelly: Have a nice day.
Which of the following questions DOES NOT According to pie chart, We CAN say
complete any of the blanks? that_________.
a)Can you repeat that please a) Talking on the phone is the least preferred
b)Can I have your phone number way of communication of the students
b) Nearly half of the students keep in touch via
c)Would you like to leave a message
texting
d)Can you hold on a minute please c) Most of the students prefer face to face
interaction
8- Your friend invites you to a rock concert d) The number of the students using social
on Saturday but you have another plan that media is less than the ones talking on the
day so you refuse the invitation by giving an phone
excuse.
Choose the sentence that you will say to your 11- Teacher : For what purposes do you use
friend. the internet?
A) I am too busy that day but I can’t miss the chance Student:………………………………………….
B) I’d love to, but I can’t
C) I’m sorry; I am going to join a barbecue party on Which of the following IS NOT a suitable answer
Saturday for the question ?
D) I have lots of things to do, however I can’t refuse
this invitation. a) I usually play online games with my friends
b) I sometimes buy new clothes
9- Mary: I will cook chicken in the oven. My c) I take online classes
daughter likes roasted chicken. d) I send letters to my friends
Sarah: I am planning to cook steamed vegetables for
dinner. It is healthy. 12- Sandy:………………………………………..
Jane: I will cook meatball and mashed potatoes Emily: Sorry, I don’t get on well with her.
with it.
Sue: I’ll have grilled chicken and fried potatoes. Which of the following questions completes the
blank?
13- ISLAK BURGER 16- Here you see the list of the things Selin
does online.
First, melt butter in a pan and add garlic. Second,
add tomato paste and ketchup and stir. Sauce is
taking online
ready. Next, mix beef, breadcrumbs, egg, onion, foreign language
doing online making
garlic, parsley, cumin, and black pepper. Make shopping reservations
course
meatballs.Then, heat a pan on high heat. Fry the
first side of the meatball about 3-5 minutes and
flip it. After that, add salt and pepper to the chatting with downloading
tomato sauce and finally dip the hamburgers. friends movies
Now your Islak burgers are ready. Enjoy it.
What is the step after heating the pan on high heat? According to the list, Selin does NOT __________ .
a)fry the first side of the meatball
b)dip the hamburgers a) upload photos to the social networking sites.
c)make meatballs b) use the internet for educational purposes
d)mix the ingredients c) keep in touch with her friends on the net.
d) order something online
14-
Kate:…………………………………….? 17-
Lee: ………………………………..? I. Hi. This is Rita. Can I speak to Mary?
Kate: I am Kate, her friend from the drama club. II. Yes, please tell her to call me when she is back
Lee: I am sorry .Amy is not available now. III. Sorry, She is not available now. Would you like to
…………………………………………? leave a message?
Kate: Yes, please. Could you tell her to call me back? IV. Could you repeat that please?
Lee: Ok, I will. Have a nice day V. Of course. She is not at home. Do you want
to leave a message?
Which question IS NOT asked in the dialogue?
a) Who is calling? Put the phone conversation in the correct order
b) Could you repeat that please?
c) Would you like to leave a message a) I-II-IV-III-V c) I-III-IV-II-V
d) Can I talk to Amy, please? b) I-III-II-IV-V d) I-III-IV-V-II
15- 18-
Step 1: First, put some water into a saucepan and boil 1-The phone is ringing. Could you _______ the
it phone please?
Step 2:Second, put the pasta into the water and cook 2- I will put you through, please do not ________ the
it about 8 minutes phone?
Step 3:Then add some salt into it 3-___________ a minute please. I’ll get her.
Step 4 :Drain the pasta and put it on a plate
Step 5:Finally serve it with or without tomato sauce
Which of the following is NOT used in any of the
Jane wants to cook pasta but she doesn’t have a blanks?
strainer. Which step CANNOT she make without a
strainer? a) hold on b)hang up
c) dial d)pick up
a) Step 1 c) Step 2
b) Step 4 d) Step 5
19-