Quality & Safety Root Cause Analysis

within an EASA Environment Foundation

INTRODUCTION

Root cause analysis is not just about how to

solve problems. It should be about a basic Category: Flight & Ground Operations
understanding of the related exposures. It takes
time and practice to become a creative thinker Delivery method: Online
and competent root cause analyst.
Price: 59.50 EUR
When we deliver an effective root cause
analysis together with an appropriate remedial Voiceover: No
action, we can impact the event in a positive
way and help to reduce the probability of the Duration: equivalent to half-day
event re occurring.
classroom training

This course considers the process of Assessment related to Risk Based Competences and
Root Course Analysis Techniques throughout Industry and focuses on the needs of the
Aviation Professional to understand Root Cause and to be able to respond in an effective
way to audit findings.

In addition, the course considers methodologies to connects root cause to the associated
organization element.

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 WHO IS THE COURSE FOR

This training is highly relevant for senior management and members of the quality
Assurance Auditdepartment, it is also relevant for all business area stake holders.

WHAT IS THE BENEFIT OF THIS TRAINING

▪ How to identify areas which need special attention and how to focus our efforts on
making sure we have a comprehensive understanding of multiple root causes.
▪ An essential element then of benefiting from this training is to focus on the issues, how
they relate in our work place, and what we need to do to address them.
▪ The intention of this training is not to tick the regulatory box but to identify the
significant issues which need to be addressed.

LEARNING OBJECTIVES
Some of the reasons that the true root cause has been miss identified are considered
here:
a) Root Cause Analysis (RCA) based on assumptions rather than on objective evidence. It
is essential to ensure that all data is accurately classified and clearly understood in
relation to the observed facts.
b) A lack of objectivity related to the potential root causes and / or incorrect problem
definition. Here the RCA begins with the investigator pre-supposing the outcome. The
task now becomes to make the problem fit the scenario. So rather than looking for the
likely root cause the assessor is looking for evidence to validate the “believed in” root
cause.
c) Cost of Investigation and time constraints. Here due to time or funding issues only a
limited investigation takes place usually this limited investigation involves arriving at
most likely root cause by examining test data and not attempting to replicate the failed
condition. The follow on from this is that the “actual” root cause may suggest the need
for a redesign which may financially be too costly to implement.
d) Reaching a conclusion too early where the RCA is terminated or ended whilst there are
still viable causes to consider. On occasion it is not until after a re-occurrence of the
same issue is the original root cause revisited and the act of jumping to an “early”
probable cause is a major source of miss analysis.
e) Lack of management commitment can become an issue, more so in regard to the
willingness to develop mitigations which can impact the change management,
sometimes due to expediency early closure without due process is encouraged
(ultimately to the detriment of the organisation).
f) Lack of Experience / Exposure to RCA - Inexperienced investigators don’t know many
cause and effect relationships. They can’t find what they don’t know. Your knowledge
(or lack of it) can get in the way of a good root cause analysis.

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ENROLL 359 (0) 2 821 08 06
DETAILED CONTENT

1. Introduction to the Challenge of Aviation Root Cause

2. The Role of the Aviation Quality System within EASA
3. The Difference Between Quality Assurance & Safety Assurance
4. Practical Understanding of the Role of Root Cause
5. Identification of Root Cause
6. Managing Root Cause Processes Including Analysis
7. Additional Practical Techniques for Determining Root Cause

CERTIFICATE WORDING ASSESSMENT

Тhe Challenge of Aviation Root Cause, The
Number of questions: 10
Difference between Quality Assurance &
Safety Assurance, Practical Understanding of
Type of the exam: MCQ
the Role of Root Cause , Identification of Root
Cause. Managing Root Cause Processes
Passing score: 70 pct
including Analysis, Practical Techniques for
determining Root Cause.
Certificate: Yes

TESTIMONIALS
“All aspect were useful, the examples were great.”
“This training helped me to develop some new skills.”
“Very good examples of real life.“
“The content is very useful.“
"I loved the fact that the course was open for 180 days."

Click to www.sofemaonline.com
team@sassofia.com
ENROLL 359 (0) 2 821 08 06