Identification of Tools

All IT tools utilized for the completion of this project can be classified into hardware and software.

Hardware

1. A computer consisting of:

- A 500 GB Hard Drive

- 16 GB RAM

- AMD Ryzen 5 5600X processor 3.70 GHz

- Mouse

- A QWERTY ergonomic keyboard

2. A laser printer

Software

1. A database Management Software

- Microsoft Access

2. Windows 10 64 bit operating System

Justification of Tools

Category Tool Justification

Hardware Computer This system would provide high processing power, ample memory

and sufficient storage capacity. The system possesses enough

memory to keep frequently accessed data in memory which can

improve performance by reducing need for disk I/O. It also ensures

that the system can handle complex queries. The hard drive also

provides sufficient storage capacity for the operating system,

application software and data files as well as backups and other

necessary files. The processor offers fast clock speeds as well as

multi-threaded processing capabilities making it well suited for

handling data intensive workloads. Lastly the utilization of an

ergonomic keyboard paired with a mouse should reduce the risk of

Carpal Tunnel Syndrome as well as provides a small sense of

familiarity in transitioning to the use of this system.

Laser printer This would be utilized to produce hard copies of client reports to

business partners to aid in decision making

Software Microsoft Access This software would be used to store customer-related data, such as

policy information, claims history, and customer service

interactions. Data mining can be performed using queries to aid in

identifying trends and patterns in customer behavior, which can

inform product development and customer retention efforts.

 Additionally, reports can be generated and presented to the sales and

customer service teams to help them make informed decisions and

track their performance metrics. In addition, relationships can be

created between tables in the system to eliminate data redundancy

and duplication. Calculated fields contained in tables and queries

can be used to track policy information and other key metrics, such

as claims frequency and customer lifetime value. Forms can be used

to enter new customer information and update existing customer

data. The current date and time function would be used to track

customer interactions and monitor response times. Various

validation rules would be established to ensure that accurate data

would be entered for fields where there are pre-set choices, such as

policy types or claim categories. Furthermore, the software's user

interface would ensure that the system is user-friendly to both

novice and expert users. The solution would also have appropriate

access controls to ensure that sensitive customer information is only

accessible to authorized personnel.

Windows 10 This would handle the system resources, boot the computer,
64-bit Operating
system facilitates the performance of basic tasks (such as: manages various

peripheral devices) and provide a friendly graphical user interface