Objectives Solution Benefits Quick Facts

SAP Solution Brief | PUBLIC

SAP Solution Extensions | SAP Extended Enterprise Content Management by OpenText

Enterprise-Wide Process Integration and Innovation

with Enterprise Content Management
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
 SAP Solution Brief Objectives Solution Benefits Quick Facts

Unlock Business Value Hidden in Your

Digital Content
Constant innovation matters – for your customers, your employees, and all the Unlock Business Value Hidden in

other stakeholders within your organization and without. Getting there means Your Digital Content

making sense of staggering volumes of structured data and unstructured content

to integrate processes, automate tasks, improve agility, and turn insight into
action.

The SAP® Extended Enterprise Content Management The application helps you create a unified,
(SAP Extended ECM) application by OpenText omnichannel customer experience and boost
(available on premise and in the cloud) brings employee engagement through smooth
© 2022 SAP SE or an SAP affiliate company. All rights reserved.

your structured data and unstructured content
together with intelligent technologies such as
machine learning. You can reinvent processes
and transform experiences across your operation.
By connecting e-mails, documents, and
other content to core business processes,
SAP Extended ECM can deliver simpler, smarter,
and more compliant workflows.
collaboration. You can use machine learning to
reduce manual effort across the enterprise – from
accounts receivable to asset management. And
robust data management functionality and
rigorous information security help you comply
with the EU’s General Data Protection Regulation
(GDPR) and other regional regulations.

2 / 10
 SAP Solution Brief
Use Cloud Technology to Support
Continuous Innovation
How do you become an industry-leading disruptor,
while minimizing the risk of being disrupted? By
having the ability to execute rapid, continuous
innovation across every business line. From
supporting new business models that create new
revenue streams to adopting process automation
that creates new efficiencies, you can never stop
improving.
As a complement to the RISE with SAP solution,
SAP Extended ECM can run with SAP S/4HANA®
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
Cloud to provide you with an integrated, connected
innovation and content management platform
that is optimized in the cloud. It's a powerful
43% faster document migration to SAP S/4HANA1
1. Source: "The Business Value of SAP Enterprise Content Management Solutions by OpenText in the Digital-First World,” IDC White Paper,
January 2022, IDC doc. #US4861702.
Objectives Solution Benefits Quick Facts
combination that continuously delivers the insight Use Cloud Technology to Support
you need across transactions, activities, and tasks. Continuous Innovation
You can use detailed, tailored insight to uncover the
best opportunities for automation and artificial intel- Personalize the Customer Experience
ligence (AI) enablement across business processes.
Encourage Engagement and
Run in the cloud without compromise, deploying Collaboration
mission-critical applications on a global scale with
solutions for many types of businesses and Simplify and Connect Processes in
regulatory requirements. And with over 2,000 Real Time to Lower Costs
prebuilt integrations for SAP and third-party
applications, your journey to an intelligent, Intelligently Control and Manage
sustainable enterprise in the cloud can be rapid Information Assets
and smooth.
Optimize Capital Projects with Intelligent
Asset Management
3 / 10
 SAP Solution Brief
Personalize the Customer Experience
Good customer experience management is
crucial to the success of your business, especially
with online customers – who are only a click away
from your competitors. Keeping them engaged
takes customized offers and communications,
contextualized to the moment and consistent
across channels and lines of business.
That's why SAP Extended ECM enables business
teams across your company to share the same
real-time customer profile. A 360-degree view
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
available in a shared customer workspace
includes transaction history, application data, and
unstructured content such as e-mail messages,
$7.0M+ additional revenue generated per year2
2. Source: "The Business Value of SAP Enterprise Content Management Solutions by OpenText in the Digital-First World,” IDC White Paper,
January 2022, IDC doc. #US4861702.
Objectives Solution Benefits Quick Facts
contracts, offers, and more – all in one place. Use Cloud Technology to Support
By running SAP Extended ECM with the Continuous Innovation
SAP Document Presentment application by
OpenText, you can turn ordinary customer Personalize the Customer Experience
correspondence into powerful cross-sell and
up-sell opportunities. Encourage Engagement and
Collaboration
Create targeted messages and documentation
quickly using the application's intuitive templates Simplify and Connect Processes in
and tools. And by running with SAP Digital Asset Real Time to Lower Costs
Management Cloud solution by OpenText, you can
provide consistent omnichannel experiences Intelligently Control and Manage
using approved, brand-compliant digital assets. Information Assets
Optimize Capital Projects with Intelligent
Asset Management
4 / 10
 SAP Solution Brief Objectives Solution Benefits Quick Facts

Encourage Engagement and

Collaboration
With SAP Extended ECM integrated with your
cloud ERP solutions from SAP, you can manage
projects more efficiently. You increase productivity
by deepening collaboration within project teams
and eliminating the handover of information from
task to task. For each project, the application
merges structured information from SAP software
and unstructured information from external
sources in a collaborative workspace.
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
Participants can develop and share content, invite Use Cloud Technology to Support
others to participate, and place critical content Continuous Innovation
under records management. They can access the
workspace from a variety of devices and use Personalize the Customer Experience
personalized pages, discussion forums, approval
workflows, follow-ups, notifications, and polls Encourage Engagement and
to complete assigned tasks. And if you run Collaboration
SAP SuccessFactors® solutions, SAP SuccessFactors
Extended Enterprise Content Management Simplify and Connect Processes in
solutions by OpenText can help you optimize your Real Time to Lower Costs
document-centric HR processes as well.

Intelligently Control and Manage

Information Assets

Optimize Capital Projects with Intelligent

Link projects with transactional data in SAP S/4HANA Asset Management
for improved traceability and compliance with
regulations such as U.S. Department of Defense
Directive 5015.2.
5 / 10
 SAP Solution Brief Objectives Solution Benefits Quick Facts

Simplify and Connect Processes

in Real Time to Lower Costs
Stay in sync with your supply network by
integrating SAP Extended ECM with key SAP
enterprise content management solutions by
OpenText including the SAP Invoice Management,
SAP Information Capture, SAP Document
Presentment, and SAP Archiving and Document
Access applications.
Your accounts payable (AP) processes can be more
integrated, simplified, and transparent for more
agile and responsive supplier relationships and
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
and slowdowns that can result from insufficient Use Cloud Technology to Support
controls and manual activities, such as making Continuous Innovation
phone calls and copies and sending e-mails.
Personalize the Customer Experience
By digitalizing and automating AP processes with
machine learning and AI capabilities, you can Encourage Engagement and
streamline AP management throughout your Collaboration
organization, supporting regulatory compliance
while improving visibility and control. It all integrates Simplify and Connect Processes in
with Ariba® Network, our cloud-based collaboration Real Time to Lower Costs
offering where buyers and suppliers can connect

collaboration. You can also avoid the costly errors and do business within a single networked platform. Intelligently Control and Manage
Information Assets

Optimize Capital Projects with Intelligent

43% fewer invoicing errors reported Asset Management

32% more efficient invoice intake and processing teams3

6 / 10

3. Source: "The Business Value of SAP Enterprise Content Management Solutions by OpenText in the Digital-First World,” IDC White Paper,
January 2022, IDC doc. #US4861702.
 SAP Solution Brief Objectives
Intelligently Control and Manage
Information Assets
An intelligent enterprise protects its valuable
information by embedding compliance with the
latest government and industry regulations in the
digital platform itself. SAP Extended ECM delivers
a shared, centralized source and workspace for
the information related to each customer and
employee. Documents are captured on a centralized,
low-cost server for secure, affordable storage, so
consistency checks, updates, and compliance
reporting are all much simpler.
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
The add-on for Microsoft Office 365
leverages rule-based functionality to reduce
noncompliance risk and improve governance
of business user content.
Solution Benefits Quick Facts
You can manage metadata consistently across Use Cloud Technology to Support
applications to reduce silos and protect data Continuous Innovation
quality. And with the add-on for Microsoft Office
365 for SAP Extended ECM, your enterprise Personalize the Customer Experience
business process can be integrated into Microsoft
Office 365. Data and documentation generated Encourage Engagement and
by your business users using Microsoft Teams, Collaboration
Office 365 Groups, Outlook Online, and
SharePoint Online can be intelligently retained Simplify and Connect Processes in
or deleted in accordance with GDPR and other Real Time to Lower Costs
regional regulations.
Intelligently Control and Manage
Information Assets
Optimize Capital Projects with Intelligent
Asset Management
7 / 10
 SAP Solution Brief Objectives Solution Benefits Quick Facts

Optimize Capital Projects with

Intelligent Asset Management
SAP Extended ECM enables you to maintain a
digital replica of asset information, matching
content that includes electronic data, documents,
and media with what you actually have installed
and operating in the field. Empower engineers and
operations workers, help keep assets up and
running optimally, and improve efficiency and
productivity.
With asset performance data and insight
digitalized, collaboration in asset management
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
routine tasks and remedy issues – including Use Cloud Technology to Support
detailed drawings and contextual repair videos Continuous Innovation
accessible through smart glasses.
Personalize the Customer Experience
And with the add-on for capital projects and
operations for SAP Extended ECM, you can Encourage Engagement and
control access to information needed to complete Collaboration
capital projects on time and keep operations
running smoothly. You can optimize the Simplify and Connect Processes in
engineering information lifecycle to help teams Real Time to Lower Costs
speed operations, reduce shutdowns and

tasks is as simple as turning on a mobile phone. outages, slash operating costs, and boost Intelligently Control and Manage
Field workers have the input they need to perform up-time revenue. Information Assets

Optimize Capital Projects with

Intelligent Asset Management
Make collaboration a part of everyday
business for project stakeholders by using
the add-on for capital projects and
operations. 8 / 10
 SAP Solution Brief Objectives
Use Intelligent Content Management to
Drive Innovation
As a foundation for comprehensive and intelligent
content management, SAP Extended ECM enables
you to digitalize business processes so that you
can be nimble in driving cost-effective innovation.
You can enhance customer experiences, deepen
employee engagement, lower procurement costs,
safeguard information security, leverage machine
learning techniques, and proactively manage
assets.
SAP Extended ECM supports a 360-degree
© 2022 SAP SE or an SAP affiliate company. All rights reserved.
customer profile that helps you deliver the right
products at the right time and personalize
service with fast delivery of customer history to
call-center staff. Role-based dashboards and
intuitive self-services help employees make sound
decisions and stay engaged and productive. And
SAP Extended ECM integrates with Ariba Network
to help you curb material costs and unify the
source-to-procure process.
Solution Benefits Quick Facts
Robust records management supports compliance Use Intelligent Content Management
with privacy regulations such as the GDPR, along to Drive Innovation
with tools for navigating large volumes of
information and managing metadata centrally
to protect consistency. In the arena of intelligent
asset management, you can leverage a proactive
maintenance strategy, minimize downtime, and
use evolving machine learning technologies to
automate functions across the enterprise.
In fact, SAP benchmarking has demonstrated
that you can achieve five-times-lower mainten-
ance and service costs with intelligent asset
management.
9 / 10
 SAP Solution Brief Objectives Solution Benefits Quick Facts

Summary Solution
The SAP® Extended Enterprise Content • Unstructured content leveraged for customer
Management application by OpenText connects profiles
your structured data and unstructured content, • Single source for workforce collaboration and
helping you work smarter across processes to content management
improve customer and employee experiences, • Unified procurement for real-time supplier
increase productivity, lower procurement costs, collaboration
boost asset ROI, and enable automation through • Digital twins linking documents and master data
machine learning. with asset operations
• Intelligent compliance for simplified data
Objectives governance
• Leverage enterprise content for better decisions
and faster action Benefits
• Virtually eliminate information silos to increase • Personalize customer experiences across
efficiency and agility channels
• Lower compliance risk and protect information • Improve productivity through process-centric
security collaboration
© 2022 SAP SE or an SAP affiliate company. All rights reserved.

• Optimize the omnichannel customer experience • Purchase smarter with a cloud-connected

• Reduce asset operating and ownership costs supplier network
• Digitalize maintenance and repair operations
to increase uptime
• Adapt quickly to changing compliance
requirements and to future technologies

Learn more
Read more about applying our 50 years of
software development experience to deliver
10 / 10
the Intelligent Enterprise.
Follow us

www.sap.com/contactsap

42680enUS (22/03)

© 2022 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the
express permission of SAP SE or an SAP affiliate company.

The information contained herein may be changed without prior notice. Some software products marketed
by SAP SE and its distributors contain proprietary software components of other software vendors. National
product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without
representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or
omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in
this document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platforms, directions, and functionality are all subject to change and may be
changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this
document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to
differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, and they should not be relied upon in making purchasing decisions.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks
or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other
product and service names mentioned are the trademarks of their respective companies.

See www.sap.com/trademark for additional trademark information and notices.