Superior College Jhang Date:25-01-2023

Class: BBA

Subject Quality Management Systems Time 01:00 Hrs Marks 20

Name Roll No Semester 7th
Q. NO. 1: EACH question has four possible answer mark (✔) on the answer which you consider correct. (20)
No. Questions A B C D
Durability
1. Fitness for the purpose represents Productivity Quality Quantity
Durability
2. Productivity Quality Quantity
The ratio of input to output represents
8
3. ISO 9001 has ___ clauses. 5 6 7
The__________of design is a measure of how well
Durability
4. the product or service is designed to achieve the Productivity Quality Quantity
agreed requirements.
Quality of conformance to design is the extent to
Durability
5. Understanding _________ which the product or Productivity Quality Quantity
service achieves the design.
Excellent communications between customers and Total Quality Total Quality Performance All of these
6.
suppliers is the key to a __________ Performance Management Appraisal
14
7. Deming had _________points to help management 11 12 13
All of these
8. The features of TQM model are Team Systems Tools
All of these
9. The model for improved performance Consists on Process People Performance

10. Which is not in 3Cs of TQM Model Culture Communication Commitment

Context

Superior College Jhang Date:8-12-2021

Class:BBA

Subject Quality Management Systems Time 02:00 Hrs Marks 30

Name Roll No Semester 7th

Note: Attempt any two of the following questions. (20 x 1)

Q. No. 2:
A) Discuss the 14 Points of Demming for Quality Improvement?
B) What is leadership & discuss its qualities?
Q. No. 3:
A) Define service & discuss its characteristics?
B) What is performance measurement framework & discuss its elements?
Q. No. 4:
A) Discuss the causes of failure of performance measurement system?
B) Define culture & discuss the process for culture development?