KD. 3.1.

Offering Help and Service

A. Definition

Offering help and service adalah cara atau ekspresi untuk menawarkan
bantuan kepada seseorang yang membutuhkan.

B. Expression and Respons

Offering help Formal

 Would you like some help?

 May I help you?
 May I offer my assistance?
 Could I help you?
 What can I do for you?
 What shall I do for you?
 I’ll be glad to help?

Offering help Informal

 Can I help you?

 Need any help?
 Do you need a hand?
 Can I give you a hand?
 Do you need any help?
 Can I do anything to help?
 Do you need any help?

Jenis Ungkapan Offering Help

1. Penggunaan modal can

 Can I do for you?

Dapatkah saya melakukan sesuatu untukmu?
 Can I help you?
Dapatkah saya membantu kamu?
 Can I get you something to drink?
Dapatkah saya mengambilkanmu sesuatu untuk diminum?
 What can I do for you?
Apa yang bisa saya lakukan untuk Anda?
 How can I do for you?
Bagaimana saya bisa membantu Anda?

Catatan:
Penggunaan W/H Question dapat diikutsertakan untuk membuat ungkapan Offering
Help

2. Penggunaan modal may

  May I help you?
Bolehkah saya membantu kamu?
 How may I help you?
Apa yang bisa saya bantu?

3. Penggunaan Would/ could

 Would you like some help?

 Could I help you?

4. Penggunaan let

 Let me help you?

Biar aku bantu?
 Let me open the door?
Biar aku yang buka pintu?

Responses/ Tanggapan

Accepting/ Menerima (Offering help)

A: Can I help you?

B: Yes, please.

 Yes, please
 Ok
 Certainly
 Thanks
 Thank you
 How kind of you! Thank you very much.
 That’s very good of you!
 That’s terribly kind, Thank you very much.
 Yes, please do.
 What a good idea!
 Yes, please.
 Thanks. That would be excellent.
 Yes.

Declining/ Menolak (Offering help)

A: Can I help you with those boxes?

B: No, Thanks. I can do it by my self.

 No, Thanks
 No, Thank you
 No, you don’t need to.
 Don’t bother yourself, thanks.
 No, thank you.
 That’s very kind, but I can manage myself.
 That’s very kind of you, but I don’t think it’s necessary.
Soal 21
A : Can you lend me a hand?
B : Sure, ….
A : Help me gather everybody. The teacher is coming.

The proper expression to fill the blank above is ….

A. How can I help you?
B. How can you borrow my hand?
C. Why?
D. When can you help me?
E. Who can help you?

Soal 22
A : You look confused. ….
B : Yes. I am lost on the way to ABC Mall. Do you know how I can get there?

The proper expression to fill the blank above is ….

A. can you help me?
B. I wonder if you need any help?
C. how can you assist me
D. when can you help me?
E. can you show me the way to ABC mall?

Soal 23
Jodi: Hello, Jena. Where have you been?
Jena: Hi, Jodi. I just bought few kilograms of apples in the market.
Jodi: Do you need some help to carry the apples?
Jena: ………

The suitable respond to complete the dialogue is ….

A. I don’t know
B. Why?
C. Of course, that’s very kind of you
D. I will help you
E. Good bye

Soal 24
Rona: You look so busy. ……..
Mary: No, thank you. I can handle them.
The suitable expression to complete the dialogue is…..
A. I will leave you alone
B. Would you like some help?
C. Do you want to help me?
D. Sure, I would like to
E. Yes, please
Soal 25
Any: I heard there will be a concert tonight. Would you like to go with me?
Sam: I’m afraid I cannot.
Any: Why? I think you really love the band.
Sam: Yes, I do. But I have many works at home.
Any: Let me help you, then.
Sam: …………..
Any: Never mind. That’s what friend should do.

What should Sam say?

A. I really appreciate your help
B. I don’t need your help
C. I am fine, thank you
D. I will go, too
E. Don’t worry

Soal 26
Ban: Nugy, where are you?
Nuy: I’m in the house. What’s matter?
Ban: oh ………….
Nuy: I’d like to help you. For what?
Complete the dialogue above with suitable expression ….
A.Would you like some help?
B. Sorry, I can’t help you
C. Could I possibly ask you to help me?
D. Let me help you
E. No, you don’t need to help

Soal 27
Mr. Bean: Hello, Miss Smith. Would you like a cup of coffee? I’m just making some.
Miss Smith: Oh, yes please, that would be lovely.
Mr Bean : How do you take it?
Miss Smith: With milk and sugar, please.
Mr Bean: Here you are.
Miss Smith: Thank you.

The underlined expression expresses ….

A. Offering something
B. Offering help
C. Accepting an offer
D. Declining an offer
E. Making agreement

Soal 28
Dany: Good morning Jane, do you want an ice cream?
Jane: ………, I’d love one.
Dany: Chocolate or Strawberry?
Jane: Chocolate, please.
The suitable expression to complete the dialogue is …..
A. Yes, please
B. No Thanks
C. Don’t bother
D. Never mind
E. I don’t like ice cream

Soal 29
Andy: Shall I carry your luggage to your apartment?
Boby: Yes, please!

The underlined word has similar meaning with ….

A. Borrow
B. Bring
C. Drop
D. Dodge
E. Make

Soal 30
Indry: The box you brought looks very heavy. ………
Putri: Sure. It’s very kind of you. Thanks.

The suitable expression to complete the dialogue is …

A. Would you like me to help you?
B. Would you like to help me?
C. Would you like to help her?
D. Would you like to bring it for me?
E. can you help me?

Soal 31
Andry: Some of our friends will join the concert tomorrow. Would you like me to
pick you up?
Sinta: ……… I need to refresh my mind this time.

The suitable expression to complete the dialogue is ……

A. I’d love to but I don’t think I can come
B. I’m really sorry. I already have my own plan
C. Well, I’m not sure
D. What a great idea!
E. yes, you are very kind

Soal 32 dan 33
A customer: Good morning, Sir. Do you have science book about animal anatomy?
Shopkeeper: Of course, dear. We have the book that you want. (32) …….. to show the
shelf?
A customer: I am fine, Sir. I can find by myself. I have other books to find, too.
Shopkeeper: (33) ……… Take your time.
A customer: Thank you, Sir.
32. The suitable expression to complete the dialogue is ….
A. I would like
B. Can you
C. Do not go
D. Would you like me
E. May I

33. What should the shopkeeper say?

A. I am busy
B. Sorry
C. Thank you
D. Will you go?
E. That’s okay

Soal 34 dan 35
Mr Iqbal: Jon, come here please!
Andyanto: Yes, sir. I’m coming.
Mr Iqbal: (34) ……. the goods to the shop, please?
Andyanto: With pleasure, sir.
Mr Iqbal: Don’t forget to put into the correct case!
Andyanto: (35) ……, sir.
Mr Iqbal: Thanks.

34. The suitable expression is ….

A. Can you bring
B. Can I bring
C. May I bring
D. Don’t bring
E. I would like to bring

35. The suitable expression is ….

A. Sorry, I can’t
B. I wish I could help you
C. I’m bussy
D. I need some help
E. Don’t worry

Soal 36, 37, dan 38

Nephew : Where are doing Uncle?
Uncle : I’m waiting Taxi?
Nephew : By the way, What can I do for you Uncle?
Uncle : Please call the taxi
Nephew : OK. I will call it for you? Bye the way, Where do you go Uncle?
Uncle : I will go to office
(a few minutes the taxi came)
Nephew : Can I bring the bag?
Uncle : Yes, please. Thanks advance
Nephew : Don’t mention it. Take care Uncle
36. The underlined sentence express….
A. Asking help
B. Giving help
C. Offering help
D. Refusing an offer
E. Accepting an offer

37. Why does uncle wait a taxi?

A. He goes to office
B. He sees his in nephew
C. He needs it in hurry
D. He gets sick
E. He come back from office

38. Who call the taxi?

A. Nephew
B. Uncle
C. Both of them
D. None of them
E. No body