Professional Documents
Culture Documents
SUPERVISER: Z MWANIKI
NOV/DEC 2021
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DECLARATION
I, Zacharia Mugwe, INDEX NUMBER :4081020151 hereby declares that this business plan
write up is my original work and has not before been presented by any persons for either
certificate, diploma, degree or any other award.
Name ………………………………….
Reg. No …………………………………….
Signature……………………………………
Date………………………………………….
This business project has been submitted to Kenya National Examinations Council after
supervision and approval of my supervisor:
Name…………………………………….
Signature………………………………
Date…………………………………….
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DEDICATION
This business plan is a dedication to my beloved parents Mr. and Mrs. Wambugu, my beloved
brother John W, and sisters Ann, Peris and Leah W.
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ACKNOWLEDGEMENT
I would like to acknowledge the Spirit for helping me come up with innovative ideas about the
whole plan
I also acknowledge the help and support of my supervisor Mr.: Z M waniki who has remained in
touch with me to make the presentation successful. Thank you for your kindness love and
patience.
Not forgetting my dear parents, classmates, friends and all others who have teamed up with me
to cultivate this success, you are highly appreciated.
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LIST OF TABLES
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LIST OF FIGURES
Figure 3.1 a pie chart for competition before and after entry…………………………………....18
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Table of contents
DECLARATION……………………………………………………………….…………………2
DEDICATION…………………………………………………………….………………………3
ACKNOWLEDGEMENT………………………………………………………………………...4
Table of contents………………………………………………………………………………….7
CHAPTER 1……………………………………………………………………….…………….11
EXECUTIVE SUMMARY……………………………………………………………………...11
1.0 Introduction………………………………………………………………………………….11
CHAPTER 2…………………………………………………………………………………….14
BUSINESS DESCRIPTION………………………………………………………………….…14
2.8.1 entry……………………………………………………………………….………16
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2.8.2 growth…………………………………………………………………………...16
CHAPTER 3……………………………………………………………….………………….…17
MARKETING PLAN……………………………………………………………………………17
3.0 introduction…………………………………………………………………………………17
3.1 customers…………………………………………………………………………….………17
3.3 competitors……………………………………………………………………….………….17
CHAPTER 4 …………………………………………………………………………………….22
4.0 introduction…………………………………………………………………….…………….22
4.1.0 manager…………………………………………………………………...……………22
4.1.0.0 duties……………………………………………………………………………22
4.1.1 technicians………………………………………………………...……………………22
4.1.1.0 qualifications……………………………………………………………………22
4.1.1.1 duties……………………………………………………………………………22
4.31 recruitment……………………………………………………………….…………….23
4.32 training………………………………………………………………….………………24
4.33 promotions…………………………………………...…………………………………24
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4.5 licenses permits and by-laws ……………………………………………………………….24
4.51 licenses…………………………………………………………………………………24
4.52 by laws………………………………………………………………………….…….25
CHAPTER 5………………………………………………….…………………………………26
5.0 introduction………………………………………………………………………….………26
CHAPTER 6…………………………………………………………………………………….30
FINANCIAL PLAN……………………………………………………………………...………30
6.0 Introduction……………………………………………………………………………….…30
6.1 assumptions……………………………………………………………………………….…30
REFERENCE………………………………………………………………………………….…35
List of reference………………………………………………………………………….………35
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Appendix 1…………………………………………………………………………………….…36
Appendix 2………………………………………………………………….……………………37
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CHAPTER 1
EXECUTIVE SUMMARY
1.0 Introduction
This chapter will highlight that will make up AVIATORS TYRE PUNTURE SOLUTIONS
business proposal. It will also contain the marketing plans, organizational plans, production plans
and the financial plans.
The business name will be AVIATORS TYRE PUNCTURE SOLUTIONS. It will be owned by
Zacharia Mugwe, a student in the final year at the East African School of Aviation. It will be a
sole proprietorship business located at Wilson airport along Karen Road. It will offer tire
puncture repair services.
It will offer tire puncture repair services for airport service vehicles and passenger cars within
the airport.
Its main customers will be airline operators and airport visitors. Wilson airport is one of the
busiest airports in East Africa due to its location in the country’s capital and the wide range
accessibility area. There will be a large and clear signboard enroute to attract customers.
Its main competitors will be mkamba wheels and airline maintenance companies, but they have
some weaknesses in coping with modern technology and poor customer relations.
The businesss will be managed by one manager who will be the owner of the business. There
will also be some technicians to help in carrying out daily activities for the smooth running of the
business.
Since the business will specialize in service provision, high standard operational tools and
equipment including modern jacks, spanners and air pressure pumps will be utilized.
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1.5 Financial plan
To start the business, a capital of about KSH 450,900 will be required. The owner will raise
about KSH 155,000, borrow KSH 13,500 from friends and family members and lend the rest
from other money lending institutions like the bank.
The break-even point will be at KSH:1,350,000 when providing about 10 services per day.
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DEFINITION OF TERMS
Chocks – some special apparatus placed behind the wheels of a body to prevent movement when
parked or being serviced.
Tire demounter- a special tool used for extracting a rim from a tire.
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CHAPER 2
BUSINESS DESCRIPTION.
2.0 Business name
The name of the business will be AVIATORS PUNCTURE REPAIR SOLUTIONS. Most
airports are generally full of activities which include dropping and picking passengers and other
personnel working around the airport.
All these persons mostly use vehicles to travel in and out of the airport. Other vehicles are also
used as mobile service units around the airport and others to service the aircrafts.
Since a puncture is one of the most devastating moments a driver can experience, and also
considering that no one would risk driving without a serviceable spare tire, the name of the
business will automatically direct persons who require the service to the service center.
The owner of the business will be Zacharia Mugwe. This is a student pursuing a diploma in
aeronautical engineering at the East African School of Aviation.
The future owner has worked for sometime as an intern in the aviation industry and was
stationed in the wheel bay department. He has worked on wheels and tires for some time and has
requisite knowledge to address any puncture hurdles.
The business will be located at Wilson airport along Karen Road. It will be located in an open
area of leased land enough to accommodate our customers.
EMBAKASI.
EMAIL; ZACPUNCTURESOLUTIONS@GMAIL.COM
FACEBOOK: ZACPUNCTURESOLUTIONS254
TEL:0796607590
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Below is the expected business location:
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2.3 Form and type of business ownership
The business will be a sole proprietary business expected to offer services with regard to tire
punctures. This is because the business will be cheaper to start and also easier to manage.
I have chosen the service industry because it has a high demand and also a sizeable number of
populations require the service to continue with their respective operations.
The business will offer service on tire puncture repair. It will additionally help drivers balance
their car tire pressures. Also, due to availability of compressed gases, air filters will also be
cleaned off dust in this station.
Target customers will be personal drivers around the airport, airline operators matatu operators
and workers within the airport or industries in its vicinity.
The business will be objected to offer fast and reliable services to customers including offering
wheel spanner and lifting jacks to those who could have misplaced theirs.
The business will also sell wheel caps and in future tires and rims.
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2.5 Justification of opportunity
The title AVIATORS TIRE PUNCTURE has been specifically chosen to create a sense of
aviation activities that most of the persons around Wilson engage themselves in. The title will
give the customer a sense of business belonging to address his/her need.
The country’s population is growing rapidly and transport is becoming a major service required
by the community. The sector is actually expected to continue growing in the coming years.
This has led to the rise in use of road transport and the number of vehicles both personal and
private is rising. Car tire punctures are common and since a vehicle will not operate for long with
an unserviceable one, which is also against road regulations, thus arises the need for puncture
repair centers.
Additionally, some find it tedious to do a wheel change and thus look for a nearest service
station. Therefore, I find this as a good opportunity to invest in as starting will be easy and also
offer a quick return.
2.6 Industry
The business will mainly offer service to customers in the transport industry. Due to increased
economic activities, this sector has grown appreciably for the last few years. Many persons and
organizations are buying vehicles or boarding aircrafts to carry on with their daily activities. To
cater for breakdowns, this service is therefore essential.
The transport sector is growing and is on a high demand now and in future.
The chief goal of the business will be to get a market share in the transport industry. It will focus
on profit maximization by fast quality services at affordable prices.
The business will also be objected in creating employment to youth leaving technical schools in
the country.
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2.8 Entry and growth strategy
2.8.1 Entry
Since the business is a direct investment, the best method will be a direct setting up. In this case,
the owner will obtain the required resources, look for open space and set up a new venture.
This is also known as greenfield entry strategy. The business is new; hence it will have to
connect itself with its customers especially through advertising.
2.8.2 Growth
Since transport in both road and air is growing, it is expected that the service will be required in
other places even outside the country’s capital, The business will be looking forward to open
other branches in other estates and busy cities like Kisumu and Nakuru.
He will be in charge of coordinating activities, undertaking special tasks and also do market
research.
He will also hire new employees and be responsible for their welfare and well-being. He will
also be expected to raise enough capital to start and run the business.
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CHAPTER 3
MARKETING PLAN0
3.0 Introduction
This chapter will cover the following elements: customers, advertising methods, market share
and size, competitors, pricing strategies, sales tactics and distribution strategies.
3.1 Customers
The main customers of the business will be airport staff, visitors and general public. Wilson
airport is quite busy and also located in a busy economic area. Neighboring industries,
institutions, restaurants and residential places will be a good harbor for customers.
Considering the large number of industries in this region, residential places and also the busy
Langata Road, the number of customers expected to be netted is high.
There is expected competition especially from local Airline maintenance departments and
mkamba wheels. below is a market analysis before and after entry.
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3.3 Competitors
The main expected competitors will be local airline maintenance departments and mkamba
wheels repair. Below is the competition analysis before entry
FIGURE 3.1
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FIGURE 3.2
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MKAMBA WHEELS LOCAL DEPARTMENTS AVIATORS
Strengths Strengths Strengths
Has a spares shop they use modern will offer online
Offers services on tools payment
credit are known by most will offer services at
Repute workers reduced cost
they are less costly will offer digital
they have spares payment
will use modern tools
will be located in an
easily accessible site.
Weaknesses Weaknesses Weaknesses
has poor customer they are located too Not yet repute
relation skills deep from the Cannot offer service on
does not offer digital public access credit
payment not specialized Has no spares
is slow due to use of
old tools
closed most of the
times
Opportunities Opportunities Opportunities
Government is Government has
constructing an promised to offer 3
access road in. years of not being
taxed
Proximity to the main
road
Threats Threats Threats
Airport authority is Upcoming Land license needed
claiming land competitors Existing players
Is not yet licensed competition
Court issues
TABLE 3.1
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TABLE 3.3
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3.4 Methods of promotion and advertisement
The business will use signboards, stickers and posters to advertise. There will also be an E-
marketing platform. The SIGNBOARD will be mostly preferred as it is less costly and more
effective. These will be easily read and also flashing LEDs will attract customers.
The business will offer after sale services like free wheel pressure balancing.
To get into the market and poach customers easily, the business will use two pricing strategies
a. Competitive pricing- in this case the business will offer services at a less cheap cost to the
customers than the existing competitors,
b. Penetration pricing- in this case the business will start its operations at low charges to the
first customers and then increase the prices steadily with time.
The cost of service will depend on extent of damage or service required. A simple rubber
patching will cost from as low as 200 to 350 for a large patch.
Rim leaks will also cost 200 to correct and pressure KSH:100.
Payment will be made available through cash and mpesa. Credit services will not be allowed.
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CHAPTER 4
This chapter will discuss the management team, other personnel their qualifications, recruitment
and renumeration.
The writer will be the owner and manager of the business. There will also be one technician to
help in the business.
The owner will be responsible for the whole capital contribution and management responsibility.
The rest of the team will be hired externally as per the qualifications below:
4.1.0 Manager
4.1.0.0 Duties
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4.1.1 Technician
The business will have one technician with the following qualifications and responsibilities:
4.1.1.0 Qualifications
4.1.1.1 Duties
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Below is the expected organizational structure
MANAGER
TECHNICIAN
FIGURE 4.1
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4.2 Recruitment, training and promotion.
4.2.0 Recruitment
The main method to recruit the workers will be poaching from local garages and workshops
The business will also try to reach out for qualified attaches who have successfully completed
school and placement through online platforms.
Recruitment will be the managers responsibility. The manager will also perform interviews and
assess the progress of the new workers.
4.2.1 Training
Upon recruitment, the manager will be in charge of making the recruits aware of the business
environment. He will tour them around the business area and inform them on the key areas and
procedures.
He will also issue the standard code of conduct expected of them. Continued training will be
offered on new technology, computer applications and operation of new equipment.
4.2.2 Promotion
The business will be planning to start other branches and those workers who will show loyalty
and perform extemporary well will be made in charge of new stations under the manager.
They will be given training and short courses e.g., on team management
Their salaries will also be raised.
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4.3 Renumerations and incentives
The technician will be entitled a salary of sh:9000 per month, which will rise by 5.8%
semiannually. There will also be an overtime incentive of sh:150 per hour.
The business will also cater for worker insurance services.
The owner will remain with 60% of the profit ploughed back
The business will have to abide by the county government by laws as pertains to environmental
pollution.
It will have to abide by all laws provided by NEMA
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4.5 Business support services.
4.5.1 Bank details
The business will conduct its banking services with
EQUITY BANK
EMBAKASI BRANCH
P.O BOX 00123
NAIROBI, KENYA
This bank is chosen for its availability in most areas and also for the fact that most people have
advanced to equitel mode of service payment.
There are also agents countrywide as far as the bank is concerned.
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CHAPTER 5
OPERATION/PRODUCTION PLAN.
5.0 Introduction
This chapter will talk about the plant, facilities and equipment, the production strategy,
production process and regulations to govern operations.
5.1 Plant, facilities and equipment
The following equipment will be required to set up the business:
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For customer satisfaction and efficiency, the following will also be provided
The computer will be maintained weekly by the technician, wiping dust and updating software’s.
The jacks will also be serviced cleaned as per schedule.
The pump will be cleaned daily but accumulated water will be drained after two weeks due to
compression of atmospheric water. In case further maintenance services will be required,
external service providers will be hired.
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Below is a sketch of the projected shop
FIGURE 5.1
There will be plans to expand the front part of the shop to have a spares shop and also a car wash
behind.
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5.2 Production strategy
Incoming customers will be received and directed to the allocated parking slots. After
consultation and agreement, the work will commence.
If we can take the example of the service of three medium patch repairs,
TABLE 5.3
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Some of the running cost will include:
compressor petrol
rubber patches
All material needed will be stocked in store.
Necessary hands-on skills will be delivered by the technician e.g., in fixing wheels, mounting
and dismantling.
Since it is a service industry, operation will not be hampered by technology
Records and receipting will be made for customers.
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5.3 Regulations affecting production
5.3.1 Fuel prices
Fuel prices which are managed by the national government through EPRA, may fluctuate from
time to time. Since the business will be relying on petrol to operate air compressors, the price
fluctuations will affect the cost of production from time to time.
5.3.2 Environmental
Also, regulations by NEMA will have to be followed
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CHAPTER 6
FINANCIAL PLAN.
6.0 Introduction
This part will help determine the financial feasibility of the business.it will calculate in terms of
monetary value the projected amount of money which will be required to start and run the
business.
It shall contain assumptions operational costs, the balance sheet and a whole financial year
projected cash flow.
6.1 Assumptions
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6.2 pre-operational costs
These will help calculate the amount of cash required just to open the business with its required
resources all catered for.
SERVICE COST IN
KSH
Land 300000
Air compressor 25000
Service tools 19750
Office equipment 3000
Computer 16500
Electrical installations and 8300
painting
Rubber patch stock 3000
Overalls 1800
Wheel chocks 900
Brooms and bucket 1000
License and permit 20000
Insurance 1400
Tire demounter 2400
Total 403,050
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6.3 Balance sheet
TABLE 6.4
As seen from a simple survey of the balance sheet, a good capital amount will be borrowed from
the bank and terms loans from credit saccos and friends
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6.4 Cash flows
Below is the projected cash flow for the first financial year.
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6.5 Calculation of break-even
= KSH:498,882.35
Break-even point per units =break even point in Ksh/cost per unit service
=498,882.35/250
= 1,995.6
Therefore, business will break even after about 1,996 services approximately.
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6.6 profitability ratios
Gross profit
This is calculated as the difference between total revenue and the cost of production.
Revenue= ksh:1150
Then,
= ksh (1150-275)
= ksh 875
= ksh 8750
=ksh 262,500
And annually;
= ksh 3150000
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Current ratios
Therefore:
= 0.794
This is a ratio of the difference between current assets and current liabilities, and the total assets
Therefore;
= (158800-200000)/205450
= -0.2
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Cash ratio
Therefore;
= 155000/200000
= 0.775
Profit margin
Sales = 1250
Therefore;
= 1.24
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Gross profit margin
It is a ratio of the difference between revenue and cost of goods, and the revenue.
Therefore;
= ([1550-275]/1550) *100
= 82.23%
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6.7 Sources of capital
The total capital required to start the business will be around Ksh:424,050
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REFERENCE
List of reference
Kleindorfer, Paul R (DEC 2007) sustainable operations management. Production and operations
management. 482-492.
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APPENDIX 1
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APPENDIX 2
FLAT TIRE
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BUSINESS LOGO
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