Internal Use Only

It’s a Journey

EAM / CMMS Systems

Planning for Success
• Paul Crocker & Jason Herman

Internal Use Only

Internal Use Only
Paul Crocker – Reliability Excellence (ReliabilityX)

Senior Reliability Engineer

• 28 Years in Water and Power Utilities
• IBM Maximo SME
• Maintenance Supervisor
• CRL
• CMRP
• CAMA
• KDHE Class 4 Drinking Water Operator

Internal Use Only

Jason Herman - Evergy

EAM Change Management & Training Lead

• 20 Plus Years in Power Generation
• Craft worker – Sr. Leadership
• CMRP
• Certified Change Practitioner & CM Trainer
• BS - Management

Internal Use Only

Presentation Outline

• 80% of all CMMS / EAM Systems are failed implementations

• Business Mission, Vision, Values
• People – Knowledge – Change - Ability
• Planning up front what success looks like
• Change Management Methodology – PRSCI > ADKAR
• Training (Up front consideration, not an afterthought)
• Resources (Level of Change – agile Learning Curve)
• Pandemic Effects on the project (little face-to-face)
• Business requirements
• Governance requirements
• Scope of project

Internal Use Only

EAM / CMMS Systems

Failure – Why?

Paul Crocker – CMRP, CAMA

Internal Use Only

Outline

• 80% of all CMMS / EAM Systems are failed implementations

• Business Mission, Vision, Values
• People – Knowledge – Change - Ability
• Planning up front what success looks like
• Change Management Methodology – PRSCI > ADKAR
• Training (Up front consideration, not an afterthought)
• Resources (Level of Change – agile Learning Curve)
• Pandemic Effects on the project (little face-to-face)
• Business requirements
• Governance requirements
• Scope of project

Internal Use Only

80% of all CMMS / EAM Systems are considered
failed implementations

Definition of Failure: Failure is the inability of an

asset/component/system to meet its expected performance.
• It does not require the asset to be inoperable.
• The failure could also mean reduced speed or not meeting
operational or quality requirements

Questions:
• Why do these implementations fail?
• How do they fail?
• What could be done better?

Internal Use Only

LinkedIn Survey

Internal Use Only

Insight

Internal Use Only

More Insight

Internal Use Only

Yet more Insight

Internal Use Only

Causes of Failure

• People believe the system will solve machine downtime

and failures without proper utilization
• Database development is not imperative
• Equipment Hierarchies
• Equipment Specifications
• Stock Description Standardization
• PM Parts List
• Non-Stock Parts
• PM Job Plans
• Failure Hierarchies
• Work Order Coding
Internal Use Only
More Causes of Failure

Management does not understand the level of work

required to maintain the database
• In order to gain the potential benefits, the CMMS requires extensive use and
management
• Many companies stop investment once the system is running and therefore
never reap its potential rewards
Out of the box does not work for most industries
• The CMMS is designed 80% complete purposely and many do not realize this

Internal Use Only

It doesn’t have to be that way! FOCUS!!

• Business Mission, Vision, Values

• Focus everything the CMMS system does through the lens of your
organizations Mission, Vision and Values
• People – Knowledge – Change – Ability
• People are your most Valuable Asset
• Give them the knowledge they need to be successful
• Help them meet the challenges the CMMS brings
• They are smart people, and they have the ability

Internal Use Only

EAM / CMMS Systems

Planning for Success

Don’t forget about the PEOPLE that have to use it!!

• Jason Herman - CMRP

Internal Use Only

And Now for the rest of the Story – Jason

• 80% of all CMMS / EAM Systems are failed implementations

• Business Mission, Vision, Values
• People – Knowledge – Change - Ability
• Planning up front what success looks like
• Why People Change Management
• The Business Case
• Who is part of the Change Team – Everyone is
• Structured Approach
• Pandemic Effects on the project (little face-to-face)
• Business requirements
• Governance requirements
• Scope of project

Internal Use Only

People Change Management

Internal Use Only

People Change Management

Internal Use Only

People Change Management – The Business Case

Internal Use Only

Achieving Highest ROI

• Three Factors of Change which Constrain ROI

• Adoption
• Utilization
• Proficiency

People must use it, as designed and preferably have a GREAT

EXPERIENCE while using it!!!

Internal Use Only

People Change Management – It takes the whole TEAM

Internal Use Only

People Change Management

Internal Use Only

People Change Management

Internal Use Only

People Change Management

Internal Use Only

People Change Management

“The achievements of an organization are the

combined effort of each individual.”

Vince Lombardi

Internal Use Only

People Change Management - Success

Internal Use Only

People Change Management - Sponsorship

Internal Use Only

People Change Management – The Journey

Internal Use Only

People Change Management – Measure It

Internal Use Only

The Change Management Focus

• Sponsor & Coalition Engagement

• Communication
• People Leader Engagement
• Labor Relations Engagement
• Power User & End User Engagement
• Training
• Sustainment Planning

Internal Use Only

GEAM Details

• Project Overview – Fleetwide EAM Upgrade Overview

• CAP – First Implementation
• WMSC In Flight - Roadmap

Internal Use Only

GEAM Details

• The Challenges

Internal Use Only

GEAM Details

• What we’ve learned

Internal Use Only

GEAM Details

• What’s on the horizon

Internal Use Only

GEAM Details

• Stay Tuned!!

Internal Use Only

Doing what we said we would do

Internal Use Only

Internal Use Only
Internal Use Only