Cunha, Patricia

De: Marcinko, Tomas

Enviado em: quinta-feira, 8 de dezembro de 2022 13:43
Para: Cunha, Patricia
Assunto: RE: Your Ticket RITM1625060 Status Updated

Hi Patricia,

My apologies for late response. I didn’t realize that GDE and GQA are non-prod systems, and therefore password here is
not reset via GRC. This is used only for Prod environment.

In order to reset the password in non-prod systems, you need to create a request in RB assist using following link:
https://rbassist.service-
now.com/ssp?id=sc_cat_item&sys_id=a9b79b8cdb5ccc148e02241848961957&referrer=recent_items

Please fill the fields according this screenshot:

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Please let me know If you were able to reset your password.

Thank you.

Tomas
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Tomas Marcinko
IBM Central PMO

215 Bath Road, Slough, Berkshire, SL1 4AA

From: Cunha, Patricia <Patricia.Cunha@reckitt.com>

Sent: Thursday, December 8, 2022 5:40 PM
To: Marcinko, Tomas <Tomas.Marcinko@reckitt.com>
Subject: RES: Your Ticket RITM1625060 Status Updated

Hello Mr.Tomas, how are you doing?

I hope this email finds you well.

Sorry for my answer delay, I can’t reset my password at GRC, because the systems bellow does not appear for me in
option to selection.

GDE 010 – It is necessary to reset my password

GQA 200 – Message the initial password has expired

Thanks,

Patrícia Cunha
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De: Marcinko, Tomas <Tomas.Marcinko@reckitt.com>
Enviada em: quarta-feira, 7 de dezembro de 2022 10:43
Para: Cunha, Patricia <Patricia.Cunha@reckitt.com>
Assunto: RE: Your Ticket RITM1625060 Status Updated

It is same password you use for your Reckitt ID.

Tomas Marcinko
IBM Central PMO

215 Bath Road, Slough, Berkshire, SL1 4AA

From: Cunha, Patricia <Patricia.Cunha@reckitt.com>

Sent: Wednesday, December 7, 2022 2:40 PM
To: Marcinko, Tomas <Tomas.Marcinko@reckitt.com>
Subject: RES: Your Ticket RITM1625060 Status Updated

Hi Tomas,

Thank a lot for your return, I try to fix this issue, but I don’t know the password bellow:

De: Marcinko, Tomas <Tomas.Marcinko@reckitt.com>

Enviada em: quarta-feira, 7 de dezembro de 2022 10:21
Para: Cunha, Patricia <Patricia.Cunha@reckitt.com>
Assunto: RE: Your Ticket RITM1625060 Status Updated

Hi Patricia,

I would like to ask you to follow up on self-service password reset link:

https://grc.mjn.com:1443/access_request

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Please note, you need to be in AVD in order to be able to access this link.

Please let me know if you managed to change your password.

Thank you.

Tomas

Tomas Marcinko
IBM Central PMO

215 Bath Road, Slough, Berkshire, SL1 4AA

From: Cunha, Patricia <Patricia.Cunha@reckitt.com>

Sent: Wednesday, December 7, 2022 2:15 PM
To: Marcinko, Tomas <Tomas.Marcinko@reckitt.com>
Subject: RES: Your Ticket RITM1625060 Status Updated

Dear Tomas,

I hope this email finds you well.

I have problems to access the following SAP clients, could you help please?

GDE 010 – It is necessary to reset my password

GQA 200 – Message the initial password has expired

Sorry for the inconvenience.

Thanks,
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Patrícia Cunha

De: Assist Service Desk <assist@reckitt.com>

Enviada em: quinta-feira, 24 de novembro de 2022 13:07
Para: Cunha, Patricia <Patricia.Cunha@reckitt.com>; Grindrod, Karl <Karl.Grindrod@reckitt.com>
Assunto: Your Ticket RITM1625060 Status Updated

Your Issues Your Request

Reques

Request#

Hello Patricia,

Your ticket RITM1625060 is updated with the following comments.

Validated.
YIS_CC_FUNC_ALL_NONPRD

GDE 010, 040,

GQE 210,
TRE 500
GQA 200

Thanks

Assist Team

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Ref:MSG108063120