Course Outline

Billing

Description This course will provide the detailed end-user level, step by step instructions for creating, changing
and displaying billing documents. It describes the process of the customer billing in SAP Turbo
template and includes different types of billing documents. It provides the supportive material for
end-users. This document applies to all markets/companies that implement the processes
described as part of the SAP Turbo Programme.

Workstrea Sales / AR / Supply

m/process
Job Customer Service Admin
function Customer Service Manager
AR Clerk
AR Manager
Classroom/ Classroom
e-learning
Duration 1 full day
Business Natalia Hawryszuk (please note this process will be handed over to Supply team in
Process January/February time (Fran will take over temporarily then the new BPO will look after it)
Owner
Old course SD20, SD22, SD23
reference
Composite SD Approve Sales Document (Credit Control) (ZSD_APPR_SALES_DOC_CC_COMM_RB000)
Role SD Customer Service Admin Commercial (YSD_CUST_SERV_ADM_RB000)
SD Customer Service Manager (YSD_CUST_SERV_MGR_RB000)

T-Codes SD20 VF04 VF04 - Maintain Billing Due List

SD20 VF01 VF01 - Create Billing Document
SD20 VF03 VF03 – Display Billing Document
SD20 VF11 VF11- Cancel a Billing Document
SD20 VF02 VF02 – Change a Billing Document
SD20 VFX3 VFX3 - View List of Blocked Billing Documents
SD20 VOEX VOEX - Display and Edit Errors in Billing Documents
SD23 V.26 V.26 - View Approval Workflow List and Approve Custome
SD20 ZSD_INVDET Sales Report

Instructions to BPO: Start each course with intro (process overview & roles) then consider the “day in the life” of the
end-user. What do they need to know and in what sequence? Less common or smaller procedures/processes can be
combined in a “Other procedures” topic, for example, where they’re discussed without too much detail. These are
often best documented fully in a job-aid provided at point of need. You can make note of any existing support
material (e.g. QRG/SOP) that relates to a training topic or highlight where a supporting guide is desired. For the
Learning Objectives, think about what you need that end user to be able to do by the end of this course. Depending
on the length of the course 3 may be too many or you may need more, please consider this along with the structure
of the course.

Learning Objectives
1 Understand different types of billing documents and when they get generated
Be able to process billing documents
2 Understand billing errors and importance of managing them regularly
3 Understand data elements necessary to allow generation of billing document outputs
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Course Outline
4 Be able to display sales document data

Course structure/content Old course Support material Notes

reference
Introduction: SD20 – module 1 FCA ppt, process
- Process overview flow, GSOP
1st process overview (old)
2nd detailed billing process
- Roles & Responsibilities
Daily Activities SD20 – module 4 FCA ppt
 What are the daily checks needing UG in gearbox billing
each day and why? error management
 Billing Error Management

Manage Billing Documents SD20 – module 3 FCA ppt: pages 79-85

 Overview of billing documents
(Commercial and Interco)
 Create a billing document
VF01 - Create Billing Document
 Change a billing document
VF02
 Cancel a billing document
VF11
 View SD documents blocked for billing
 View output for billing documents
ZVF31
Maintain Billing Due List SD20 – module 2 FCA ppt
 What is a billing due list and why does
it need to be maintained?
 Activities needed to maintain the list
VF04 - Maintain Billing Due List
 Processing of documents that are
ready to be billed
Correction Process N/A FCA ppt, process Very light touch
- credit process flow flow, GSOP explanation, more
- returns process flow detail will be
shown in the
Create and
Approve
Correction Billing
Documents course
Output Condition Records SD22 FCA ppt Add slides 23
 Types of output onwards into a UG
 Methods used to send the records and reference for
 When do I send the records? users
 Maintaining output conditions
(VV31/VV32, VV33)
BI Reporting FCA ppt

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