This document including all information, drawings, designs or plans contained therein, is the property of Heineken Supply Chain

B.V., The Netherlands and all intellectual property therein, including all proprietary and confidential information, know-how, designs and/or data, remains vested in
and is owned by Heineken Supply Chain B.V., The Netherlands. This document may also contain information, drawings, designs or plans owned by third parties and such information may be proprietary and confidential and protected by intellectual property rights of such third parties. This
document may not be used, copied, and/or reproduced in whole or in part for any purpose, unless such usage, copying and/or reproduction has been specifically permitted in writing by Heineken Supply Chain B.V., The Netherlands.

02
03
Issue
1. REVISON HISTORY

Date: November 2018

in requirements
Change description

Latest published version

Update to new template, no
changes in content and no changes

Final
Final
Status

Issue: 03
Appendix of

Author
Primary Packaging
1.4 - Keg labels / Coding
Nonconformity Categories
Global Standard “Packaging Sales Quality”

Date

Appendix 1.4 - Nonconformity categories - Primary packaging - Keg labels / Coding

January 2015

Page 1 of 5
November 2018
Global Supply Chain
 Global Supply Chain
This document including all information, drawings, designs or plans contained therein, is the property of Heineken Supply Chain B.V., The Netherlands and all intellectual property therein, including all proprietary and confidential information, know-how, designs and/or data, remains vested in
and is owned by Heineken Supply Chain B.V., The Netherlands. This document may also contain information, drawings, designs or plans owned by third parties and such information may be proprietary and confidential and protected by intellectual property rights of such third parties. This

Heineken Manufacturing Star

document may not be used, copied, and/or reproduced in whole or in part for any purpose, unless such usage, copying and/or reproduction has been specifically permitted in writing by Heineken Supply Chain B.V., The Netherlands.

The visual appearance and integrity of our packaging (sales quality) are important aspects in the
perception of our brands by the consumer.
It goes therefore without saying that monitoring the quality of the produced packaging in the
brewery on a regular basis should be firmly embedded in our day-to-day operations.
For this reason sales quality as expressed by the Packaging Quality Index (PQI) is a reporting
parameter in the Heineken Manufacturing Star and an integral part of First Time Right in the
packaging department.
In order to calculate the PQI the final produced packaging should be judged by using a defined
classification and list of nonconformity category
This document shows the Non Conformity Categories for "Primary Packaging - Keg labels / Coding"

Appendix 1.4 - Nonconformity categories - Primary packaging - Keg labels / Coding

Date: November 2018 Issue: 03 Page 2 of 5
 This document including all information, drawings, designs or plans contained therein, is the property of Heineken Supply Chain B.V., The Netherlands and all intellectual property therein, including all proprietary and confidential information, know-how, designs and/or data, remains vested in
and is owned by Heineken Supply Chain B.V., The Netherlands. This document may also contain information, drawings, designs or plans owned by third parties and such information may be proprietary and confidential and protected by intellectual property rights of such third parties. This
document may not be used, copied, and/or reproduced in whole or in part for any purpose, unless such usage, copying and/or reproduction has been specifically permitted in writing by Heineken Supply Chain B.V., The Netherlands.

Item

Keg label

Label
Aspect

presence
Label damage

Date: November 2018

Major
Classi
fication
Imperfection

Imperfection
Ke-002

Ke-028
Ke-004
Ke-003
Ke-001
Number

%.
allowed.
scratches

falling off.
Only minor
description

Issue: 03
Risk of label
Missing label.

Label reversed.

Multiple labels.
Non-conformity

Label loose > 30

Example

Appendix 1.4 - Nonconformity categories - Primary packaging - Keg labels / Coding

Page 3 of 5
Global Supply Chain
 This document including all information, drawings, designs or plans contained therein, is the property of Heineken Supply Chain B.V., The Netherlands and all intellectual property therein, including all proprietary and confidential information, know-how, designs and/or data, remains vested in
and is owned by Heineken Supply Chain B.V., The Netherlands. This document may also contain information, drawings, designs or plans owned by third parties and such information may be proprietary and confidential and protected by intellectual property rights of such third parties. This
document may not be used, copied, and/or reproduced in whole or in part for any purpose, unless such usage, copying and/or reproduction has been specifically permitted in writing by Heineken Supply Chain B.V., The Netherlands.

Print quality

Date: November 2018

Major

Imperfection
Ke-007
Ke-006
Ke-005

Ke-010
mm2.
mm2).

damage,
> 1 cm2

Abraded,
readable)
Annoying
misprints.

superficial

Issue: 03
off. 10 - 25
sticker code
fading color,

or old sticker

be visible and
text readable.
(criterium: old
present intact.
Dirt on surface
(out of register,

print error > 25

Slight misprints.
Decoration must
faded or rubbed
partly missing or

Appendix 1.4 - Nonconformity categories - Primary packaging - Keg labels / Coding

Page 4 of 5
Global Supply Chain
 This document including all information, drawings, designs or plans contained therein, is the property of Heineken Supply Chain B.V., The Netherlands and all intellectual property therein, including all proprietary and confidential information, know-how, designs and/or data, remains vested in
and is owned by Heineken Supply Chain B.V., The Netherlands. This document may also contain information, drawings, designs or plans owned by third parties and such information may be proprietary and confidential and protected by intellectual property rights of such third parties. This
document may not be used, copied, and/or reproduced in whole or in part for any purpose, unless such usage, copying and/or reproduction has been specifically permitted in writing by Heineken Supply Chain B.V., The Netherlands.

Coding
Legibility

Date: November 2018

Major

Imperfection
Co-017
Co-016
missing

barcode.

Issue: 03
code and / or
Incomplete or

before / expiry
before / expiry

difficult to read.
code or barcode
Production / best
production / best

Appendix 1.4 - Nonconformity categories - Primary packaging - Keg labels / Coding

Page 5 of 5
Global Supply Chain