Instructions: Using the data provided, answer the following questions

For The San Salvador QA PROJECT named Non Pre Qual

1) Provide Active Share usage for the WE 6.4
2) Provide the top two reasons for not adhering to the fmf in order for WE 6.4
3) What was the close Rate by tenure for the WE 6.4
4) Provide a detailed list of the agents evaluated included number of samplings for WE 6.4
5) What was the Percentage of calls for WE 6.4 were the agents follow the FMF in order
For The Pueblo QA PROJECT named Non Pre Qual
1) Provide Active Share usage for the WE 6.4
2) Provide the top two reasons for not adhering to the fmf in ordere for WE 6.4
3) What was the close Rate by tenure for the WE 6.4
4) Provide a detailed list of the agents evaluated included number of samplings for WE 6.4
5) What was the Percentage of calls for WE 6.4 wwerehich the agents follow the FMF in order
Insights
Using the data create insights bullet pointed using the data here that will help your delivery team to
improve on CR%, Include graps for better viewing
llowing questions
Answers
38.24%
Call control(26)/NA(6)

Answers
16.00%
Call control(10)/NA(5)

Answers
 Data
QE Count of Week Ending (Friday's Date) Count of Pitch Rate 90
Donatello 85 85
Leonardo 47 47 80
Rafael 76 76
70
Splinter 1 1
(empty) 60
Total Result 209 209
50

40

30

20

10

0
QE Donatello Leo
90

80

70

60

50
Data
40 Column C

30

20

10

0
QE Donatello Leonardo Rafael Splinter (empty)
 Timestamp QE Agent Name Week Ending (Friday's Date)
5/5/2021 21:22:26 Leonardo Glen Thomas Jacobs 5/7/2021
5/5/2021 21:28:26 Leonardo Dwayne Johnson 5/7/2021
5/5/2021 21:40:14 Leonardo Vincent Kenedy McMahon 5/7/2021
5/5/2021 22:51:48 Leonardo Vladimir Kozlov 5/7/2021
5/6/2021 16:18:08 Rafael Will ospreay 5/7/2021
5/6/2021 16:43:36 Rafael Xavier Woods 5/7/2021
5/6/2021 17:03:10 Rafael Zack Ryder 5/7/2021
5/6/2021 17:19:03 Rafael William Regal 5/7/2021
5/6/2021 23:25:19 Leonardo Shayna Baszler 5/7/2021
5/6/2021 23:39:22 Leonardo Shawn Michaels 5/7/2021
5/7/2021 9:58:03 Rafael Seth Rollings 5/7/2021
5/7/2021 10:18:26 Rafael Scott Hall 5/7/2021
5/7/2021 12:23:05 Leonardo Sasha Banks 5/7/2021
5/7/2021 12:48:08 Leonardo Sami Zayn 5/7/2021
5/7/2021 14:36:23 Rafael Roman Reigns 5/7/2021
5/7/2021 14:53:00 Rafael Rob Van Dam 5/7/2021
5/7/2021 15:53:31 Rafael Randy Savage 5/7/2021
5/7/2021 16:11:11 Rafael James Brian Hellwig 5/7/2021
5/7/2021 16:24:00 Rafael Dwayne Johnson 5/7/2021
5/7/2021 16:26:01 Rafael Glen Thomas Jacobs 5/7/2021
5/7/2021 17:11:11 Rafael James Brian Hellwig 5/7/2021
5/11/2021 10:41:48 Donatello Peyton Royce 5/14/2021
5/11/2021 11:47:39 Donatello Vincent Kenedy McMahon 5/14/2021
5/11/2021 13:31:37 Donatello Vladimir Kozlov 5/14/2021
5/11/2021 15:57:47 Donatello Will ospreay 5/14/2021
5/11/2021 16:17:17 Donatello Xavier Woods 5/14/2021
5/11/2021 17:50:38 Donatello Zack Ryder 5/14/2021
5/12/2021 8:13:09 Donatello William Regal 5/14/2021
5/12/2021 10:07:04 Donatello Shayna Baszler 5/14/2021
5/12/2021 10:32:51 Donatello Shawn Michaels 5/14/2021
5/12/2021 13:44:20 Donatello Seth Rollings 5/14/2021
5/12/2021 14:08:07 Donatello Scott Hall 5/14/2021
5/12/2021 14:57:44 Donatello Sasha Banks 5/14/2021
5/12/2021 15:54:40 Donatello Sami Zayn 5/14/2021
5/12/2021 16:10:14 Donatello Roman Reigns 5/14/2021
5/12/2021 16:23:58 Donatello Rob Van Dam 5/14/2021
5/12/2021 16:35:26 Splinter Randy Savage 5/14/2021
5/12/2021 17:25:16 Donatello Peyton Royce 5/14/2021
5/12/2021 21:15:52 Leonardo Dwayne Johnson 5/14/2021
5/12/2021 22:34:08 Leonardo James Brian Hellwig 5/14/2021
5/12/2021 22:47:01 Leonardo Vincent Kenedy McMahon 5/14/2021
5/12/2021 23:13:10 Leonardo Glen Thomas Jacobs 5/14/2021
5/13/2021 10:49:54 Rafael Vladimir Kozlov 5/14/2021
5/13/2021 11:08:00 Rafael Will ospreay 5/14/2021
5/13/2021 11:31:53 Donatello Xavier Woods 5/14/2021
5/13/2021 12:16:22 Rafael Zack Ryder 5/14/2021
5/13/2021 15:46:05 Leonardo William Regal 5/14/2021
5/13/2021 16:49:23 Leonardo Shayna Baszler 5/14/2021
5/14/2021 14:35:14 Rafael Shawn Michaels 5/14/2021
5/14/2021 14:51:35 Rafael Seth Rollings 5/14/2021
5/14/2021 15:08:32 Rafael Scott Hall 5/14/2021
5/14/2021 15:35:34 Rafael Sasha Banks 5/14/2021
5/14/2021 16:06:06 Rafael Sami Zayn 5/14/2021
5/17/2021 9:51:50 Donatello Roman Reigns 5/21/2021
5/17/2021 12:05:44 Donatello Rob Van Dam 5/21/2021
5/17/2021 12:20:15 Donatello Randy Savage 5/21/2021
5/17/2021 12:49:32 Donatello Peyton Royce 5/21/2021
5/17/2021 16:21:03 Rafael Jean Paul Levesque 5/21/2021
5/17/2021 16:37:53 Rafael Owen Hart 5/21/2021
5/17/2021 16:53:51 Rafael Bryan Danielson 5/21/2021
5/17/2021 17:04:41 Rafael Mick Foley 5/21/2021
5/17/2021 17:17:23 Rafael Brock Edward Lesnar 5/21/2021
5/17/2021 19:38:43 Donatello Vincent Kenedy McMahon 5/21/2021
5/17/2021 20:00:33 Donatello Vladimir Kozlov 5/21/2021
5/18/2021 11:35:54 Donatello Will ospreay 5/21/2021
5/18/2021 11:58:56 Donatello Xavier Woods 5/21/2021
5/18/2021 12:25:00 Donatello Zack Ryder 5/21/2021
5/18/2021 15:40:40 Donatello William Regal 5/21/2021
5/18/2021 18:51:07 Donatello Shayna Baszler 5/21/2021
5/18/2021 19:17:51 Donatello Shawn Michaels 5/21/2021
5/18/2021 20:06:17 Donatello Bret Hart 5/21/2021
5/18/2021 20:31:36 Donatello Pamela Rose Martinez 5/21/2021
5/19/2021 12:17:42 Donatello Allen Jones 5/21/2021
5/19/2021 12:37:57 Donatello Adam Joseph Copeland 5/21/2021
5/19/2021 13:22:37 Donatello Booker Huffman 5/21/2021
5/19/2021 16:23:11 Rafael Seth Rollings 5/21/2021
5/19/2021 16:36:56 Rafael Scott Hall 5/21/2021
5/19/2021 16:52:10 Rafael Sasha Banks 5/13/2021
5/20/2021 12:22:14 Rafael Sami Zayn 5/21/2021
5/20/2021 13:53:20 Rafael Roman Reigns 5/21/2021
5/20/2021 14:14:36 Rafael Rob Van Dam 5/21/2021
5/20/2021 14:56:52 Rafael Glen Thomas Jacobs 5/21/2021
5/20/2021 15:16:25 Rafael James Brian Hellwig 5/21/2021
5/20/2021 15:33:26 Rafael Dwayne Johnson 5/21/2021
5/20/2021 15:46:45 Rafael Dwayne Johnson 5/21/2021
5/20/2021 16:01:18 Rafael James Brian Hellwig 5/21/2021
5/20/2021 16:19:16 Donatello Glen Thomas Jacobs 5/21/2021
5/20/2021 17:35:20 Donatello Jean Paul Levesque 5/21/2021
5/24/2021 14:24:40 Rafael Owen Hart 5/28/2021
5/24/2021 23:53:47 Leonardo Randy Savage 5/28/2021
5/25/2021 0:09:51 Leonardo Peyton Royce 5/28/2021
5/25/2021 10:15:31 Donatello Vincent Kenedy McMahon 5/28/2021
5/25/2021 10:37:33 Donatello Vladimir Kozlov 5/28/2021
5/25/2021 11:34:56 Donatello Will ospreay 5/28/2021
5/25/2021 12:06:30 Donatello Xavier Woods 5/28/2021
5/25/2021 14:33:08 Donatello Bryan Danielson 5/28/2021
5/25/2021 15:00:24 Leonardo Zack Ryder 5/28/2021
5/25/2021 15:24:36 Donatello Mick Foley 5/28/2021
5/25/2021 15:25:46 Leonardo William Regal 5/28/2021
5/25/2021 15:49:44 Donatello Brock Edward Lesnar 5/28/2021
5/25/2021 16:03:31 Donatello Bret Hart 5/28/2021
5/25/2021 16:38:58 Donatello Pamela Rose Martinez 5/28/2021
5/25/2021 16:54:20 Donatello Allen Jones 5/28/2021
5/25/2021 17:13:13 Donatello Adam Joseph Copeland 5/28/2021
5/25/2021 17:31:11 Donatello Booker Huffman 5/28/2021
5/25/2021 19:20:08 Leonardo Shayna Baszler 5/28/2021
5/26/2021 0:19:01 Leonardo Glen Thomas Jacobs 5/28/2021
5/26/2021 0:34:16 Leonardo James Brian Hellwig 5/28/2021
5/26/2021 17:27:48 Leonardo Dwayne Johnson 5/28/2021
5/26/2021 17:40:39 Rafael Shawn Michaels 5/26/2021
5/26/2021 17:41:51 Leonardo Dwayne Johnson 5/28/2021
5/26/2021 17:54:38 Leonardo James Brian Hellwig 5/28/2021
5/26/2021 18:14:36 Leonardo Glen Thomas Jacobs 5/28/2021
5/26/2021 19:24:15 Leonardo Jean Paul Levesque 5/28/2021
5/27/2021 17:55:59 Rafael Seth Rollings 5/28/2021
5/27/2021 18:11:02 Rafael Scott Hall 5/28/2021
5/31/2021 13:25:26 Rafael Sasha Banks 6/4/2021
5/31/2021 16:05:52 Rafael Owen Hart 6/3/2021
5/31/2021 17:17:56 Rafael Bryan Danielson 6/3/2021
5/31/2021 17:31:50 Rafael Mick Foley 6/3/2021
5/31/2021 17:53:10 Rafael Brock Edward Lesnar 6/3/2021
6/2/2021 13:40:42 Donatello Bret Hart 6/4/2021
6/2/2021 13:59:21 Donatello Pamela Rose Martinez 6/4/2021
6/2/2021 14:02:57 Leonardo Allen Jones 6/4/2021
6/2/2021 14:22:01 Donatello Adam Joseph Copeland 6/4/2021
6/2/2021 14:27:21 Leonardo Booker Huffman 6/4/2021
6/2/2021 14:36:54 Donatello Glen Thomas Jacobs 6/4/2021
6/2/2021 14:53:17 Donatello James Brian Hellwig 6/4/2021
6/2/2021 15:52:45 Leonardo Dwayne Johnson 6/4/2021
6/2/2021 16:07:28 Leonardo Dwayne Johnson 6/4/2021
6/2/2021 16:58:19 Leonardo James Brian Hellwig 6/4/2021
6/2/2021 17:51:48 Donatello Glen Thomas Jacobs 6/4/2021
6/2/2021 18:05:45 Donatello Jean Paul Levesque 6/4/2021
6/3/2021 10:44:11 Donatello Sami Zayn 6/4/2021
6/3/2021 10:58:21 Donatello Roman Reigns 6/4/2021
6/3/2021 11:51:41 Donatello Rob Van Dam 6/4/2021
6/3/2021 12:11:42 Donatello Randy Savage 6/4/2021
6/3/2021 12:53:27 Leonardo Owen Hart 6/4/2021
6/3/2021 13:32:43 Donatello Peyton Royce 6/4/2021
6/3/2021 13:45:59 Donatello Vincent Kenedy McMahon 6/4/2021
6/3/2021 15:46:38 Leonardo Bryan Danielson 6/4/2021
6/3/2021 16:07:31 Rafael Mick Foley 6/2/2021
6/3/2021 16:28:37 Rafael Brock Edward Lesnar 6/3/2021
6/3/2021 16:40:46 Rafael Bret Hart 6/3/2021
6/3/2021 17:03:14 Rafael Pamela Rose Martinez 6/4/2021
6/3/2021 17:04:41 Rafael Allen Jones 6/4/2021
6/3/2021 17:39:08 Rafael Adam Joseph Copeland 6/4/2021
6/3/2021 17:55:48 Leonardo Booker Huffman 6/4/2021
6/3/2021 17:59:07 Rafael Glen Thomas Jacobs 6/4/2021
6/3/2021 18:11:13 Rafael James Brian Hellwig 6/4/2021
6/3/2021 18:27:30 Rafael Dwayne Johnson 6/4/2021
6/3/2021 18:38:28 Rafael Dwayne Johnson 6/4/2021
6/3/2021 18:42:19 Leonardo James Brian Hellwig 6/4/2021
6/3/2021 18:51:43 Rafael Glen Thomas Jacobs 6/4/2021
6/3/2021 19:02:02 Leonardo Jean Paul Levesque 6/4/2021
6/3/2021 19:03:13 Rafael Owen Hart 6/4/2021
6/3/2021 19:24:53 Leonardo Bryan Danielson 6/4/2021
6/3/2021 19:30:12 Rafael Mick Foley 6/4/2021
6/3/2021 19:47:40 Rafael Brock Edward Lesnar 6/4/2021
6/3/2021 21:35:04 Leonardo Bret Hart 6/4/2021
6/4/2021 7:09:16 Donatello Vladimir Kozlov 6/4/2021
6/4/2021 8:11:52 Donatello Pamela Rose Martinez 6/4/2021
6/4/2021 8:28:05 Donatello Allen Jones 6/4/2021
6/4/2021 9:14:19 Donatello Adam Joseph Copeland 6/4/2021
6/4/2021 9:29:21 Donatello Booker Huffman 6/4/2021
6/4/2021 9:50:23 Donatello Glen Thomas Jacobs 6/4/2021
6/4/2021 10:59:36 Donatello James Brian Hellwig 6/4/2021
6/4/2021 14:55:55 Rafael Will ospreay 6/4/2021
6/4/2021 15:11:41 Rafael Xavier Woods 6/4/2021
6/4/2021 15:24:26 Rafael Zack Ryder 6/4/2021
6/4/2021 15:41:13 Rafael William Regal 6/4/2021
6/4/2021 16:53:34 Rafael Shayna Baszler 6/4/2021
6/4/2021 17:08:07 Rafael Shawn Michaels 6/4/2021
6/4/2021 20:27:19 Leonardo Dwayne Johnson 6/4/2021
6/4/2021 20:41:51 Leonardo Dwayne Johnson 6/4/2021
6/4/2021 21:06:34 Leonardo James Brian Hellwig 6/4/2021
6/4/2021 21:38:34 Leonardo Seth Rollings 6/4/2021
6/4/2021 21:55:21 Leonardo Scott Hall 6/4/2021
6/8/2021 7:04:07 Donatello Glen Thomas Jacobs 6/11/2021
6/8/2021 7:47:40 Donatello Jean Paul Levesque 6/11/2021
6/8/2021 8:57:26 Donatello Owen Hart 6/11/2021
6/8/2021 9:51:00 Donatello Bryan Danielson 6/11/2021
6/8/2021 10:59:29 Donatello Mick Foley 6/11/2021
6/8/2021 11:01:31 Rafael Sasha Banks 6/11/2021
6/8/2021 11:42:40 Rafael Sami Zayn 6/11/2021
6/8/2021 11:54:24 Donatello Brock Edward Lesnar 6/11/2021
6/8/2021 12:35:18 Rafael Roman Reigns 6/11/2021
6/8/2021 13:09:51 Rafael Rob Van Dam 6/11/2021
6/8/2021 14:21:01 Donatello Randy Savage 6/11/2021
6/8/2021 14:40:30 Donatello Peyton Royce 6/11/2021
6/8/2021 15:07:44 Donatello Vincent Kenedy McMahon 6/11/2021
6/8/2021 15:20:39 Rafael Bret Hart 6/11/2021
6/8/2021 15:36:00 Donatello Vladimir Kozlov 6/11/2021
6/8/2021 15:47:06 Rafael Pamela Rose Martinez 6/11/2021
6/8/2021 16:04:17 Rafael Allen Jones 6/11/2021
6/8/2021 16:21:34 Rafael Adam Joseph Copeland 6/11/2021
6/8/2021 16:50:38 Rafael Booker Huffman 6/11/2021
6/8/2021 16:59:25 Rafael Glen Thomas Jacobs 6/11/2021
6/8/2021 19:36:17 Donatello Will ospreay 6/11/2021
6/8/2021 19:52:37 Donatello Xavier Woods 6/11/2021
6/8/2021 20:32:06 Donatello Zack Ryder 6/11/2021
6/8/2021 20:35:32 Leonardo William Regal 6/11/2021
6/8/2021 20:46:53 Donatello Shayna Baszler 6/11/2021
6/8/2021 20:53:49 Leonardo Shawn Michaels 6/11/2021
6/8/2021 21:20:35 Donatello Seth Rollings 6/11/2021
6/8/2021 21:26:42 Leonardo Scott Hall 6/11/2021
6/8/2021 21:41:37 Donatello James Brian Hellwig 6/11/2021
6/8/2021 21:50:56 Leonardo Sasha Banks 6/11/2021
6/8/2021 21:55:13 Donatello Dwayne Johnson 6/11/2021
Transaction ID Did the agent attempt to use Active share? Did the agent Close the Sale?
764394859 No No
764394855 No No
765023507 No No
765010558 Yes Yes
765057895 Yes Yes
764013761 No Yes
764960878 NA Yes
764576162 No No
764753901 No No
764804391 No No
764818973 No No
764469330 Yes Yes
762868776 No No
765139180 NA Yes
764530044 No No
764911686 No No
764722055 No No
764905491 NA No
764712087 Yes No
764712045 Yes No
764905492 NA No
764775222 Yes Yes
764850601 No Yes
765100649 No No
764891924 No No
765582503 No No
764940309 No No
764908822 No NA
765647749 No No
765091949 No No
765772840 No No
765472227 NA Yes
765682291 Yes Yes
765705834 No No
765808712 Yes No
764682546 Yes Yes
764692301 No No
764590709 No No
765845364 Yes No
764308352 NA NA
765715806 Yes Yes
765617231 NA NA
765904575 Yes Yes
765772442 No No
765823177 No No
765789276 Yes Yes
764896807 Yes Yes
765953509 Yes Yes
766043403 NA Yes
765753913 No No
765331002 No No
766033245 No No
765894411 Yes Yes
765711181 No Yes
764905769 Yes No
765783962 No No
765791273 Yes Yes
765624621 Yes No
766291540 No No
766019064 NA No
765637071 Yes No
766248056 Yes No
765973104 NA NA
765998063 No No
766168348 No NA
766401816 Yes Yes
765988901 No NA
766286101 No NA
765935798 NA NA
766504067 No NA
765480969 No No
766412425 No No
765595829 Yes No
766027738 Yes NA
766539593 No NA
766157765 Yes Yes
765878012 Yes Yes
766040688 No No
766741731 Yes Yes
766576760 No No
766513856 Yes Yes
766035532 No No
766696668 No No
766727126 Yes No
766467691 NA Yes
765476510 NA No
766124507 No No
766170238 Yes No
766928356 Yes Yes
767262597 No Yes
767271408 No No
766777679 No No
766665489 NA Yes
766668331 Yes Yes
767263792 Yes Yes
766705826 No No
766116326 No No
765819264 No No
766555623 Yes Yes
766422405 No No
767354598 Yes Yes
766748674 NA No
767254088 NA NA
766990602 No No
766451100 No No
766460406 Yes Yes
767321107 No No
767292012 Yes NA
767344785 NA No
767323056 NA No
767179711 Yes No
767326302 No No
766727431 No No
767551623 No No
767076009 No No
767446051 No No
767580371 Yes Yes
768054134 Yes No
767855166 No No
767693205 NA No
767869884 Yes No
767996885 Yes No
768173807 NA NA
768316554 No NA
767417067 NA NA
768076784 No No
768073274 NA NA
768317334 No No
768323014 Yes NA
768327423 NA No
768166706 No No
767232845 No No
767654910 No No
767991885 Yes Yes
768058704 No No
767797834 No No
932733 No No
768188642 No No
768436263 No No
768269226 No No
766928356 Yes Yes
768329226 Yes No
767727464 Yes No
768076848 No No
768487114 Yes Yes
768487114 Yes Yes
768459392 No NA
768449667 No No
768180418 Yes Yes
767696738 Yes No
768008542 Yes Yes
768376931 Yes No
768453728 NA No
768388222 No No
768238208 No No
768033720 NA No
768096131 Yes No
768415295 Yes No
767857845 Yes Yes
768095829 No No
767701747 No No
767850483 Yes No
767815652 Yes NA
101715314 No No
768142834 Yes Yes
767821433 No No
768130448 No No
768402478 Yes Yes
768365629 No No
768372057 No No
768197162 No No
768615754 Yes Yes
768609201 No No
768114972 No No
768549577 Yes No
768537697 Yes No
768485792 Yes Yes
768475346 Yes No
768178614 No NA
767505924 No NA
768312008 NA NA
768446710 No NA
768510970 No NA
768941880 Yes Yes
768939545 Yes Yes
768189420 No No
768803159 No No
768804926 No No
769003560 No Yes
769104981 No Yes
768630417 Yes Yes
768557194 Yes No
769099851 Yes Yes
768996436 No No
768449685 No No
769010896 No No
768498355 No No
769011701 No No
767573306 Yes Yes
767870768 No NA
769017900 Yes Yes
769136852 No No
769148967 No No
769036040 No No
767983552 No No
769154038 NA No
769182898 Yes No
769067124 Yes Yes
769028262 Yes NA
Is the agent following the F5M Flow in order?
No
No
Yes
Yes
Yes
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NA
No
No
No
No
No
No
No
Yes
Yes
Yes
No
No
No
Yes
No
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NA
No
No
No
No
No
No
Yes
No
Yes
Yes
No
No
No
No
No
Yes
No
No
No
Yes
No
Yes
No
No
No
No
No
No
No
Yes
No
No
No
No
No
No
No
No
No
Yes
NA
No
No
No
Yes
No
No
No
No
No
Yes
No
No
No
No
NA
No
NA
No
No
No
No
No
No
Yes
No
No
No
Yes
No
No
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
Yes
No
Yes
No
Yes
No
No
Yes
Yes
No
No
No
No
No
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Yes
No
No
No
No
No
No
No
What prevented the agent to adhere to the F5M Flow order?
Excessive Mute or hold
Excessive Mute or hold
NA
NA
NA
Call Control
NA
Call Control
NA
NA
NA
NA
NA
NA
Call Control
Call Control
Call Control
Over Building rapport
Call Control
Call Control
Over Building rapport
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
NA
NA
Call Control
Call Control
Call Control
NA
Call Control
NA
 NA
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Tool usage
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Excessive Mute or hold
Call Control
Call Control
NA
Call Control
NA
Over Building rapport
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
NA
Call Control
Call Control
Call Control
NA
Over Building rapport
Call Control
Call Control
Call Control
Call Control
NA
Call Control
Call Control
Call Control
Call Control
NA
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Over Building rapport
Call Control
Call Control
Call Control
Call Control
Call Control
NA
Over Building rapport
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Excessive Mute or hold
Call Control
Call Control
Call Control
Call Control
Excessive Mute or hold
Call Control
NA
NA
Call Control
Call Control
Call Control
Call Control
Tool usage
Tool usage
Tool usage
Tool usage
Call Control
Tool usage
Call Control
Call Control
NA
Call Control
NA
Call Control
NA
Call Control
Call Control
NA
 NA
Tool usage
Tool usage
Call Control
Over Building rapport
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Over Building rapport
Call Control
NA
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
Call Control
 Pitch Rate
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional questions made
WIN Questions and "Because statement"
Just a read out
WIN Questions and "Because statement"
Transactional questions made
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional and "Because statement"
Transactional and "Because statement"
Transactional questions made
Just a read out
Just a read out
Transactional and "Because statement"
Just a read out
Transactional and "Because statement"
Transactional and "Because statement"
Just a read out
WIN Questions and "Because statement"
WIN Questions and "Because statement"
Just a read out
WIN questions without "Because statement"
Just a read out
Just a read out
Just a read out
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Just a read out
WIN questions without "Because statement"
Just a read out
Just a read out
Transactional and "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional questions made
WIN Questions and "Because statement"
WIN Questions and "Because statement"
WIN questions without "Because statement"
WIN Questions and "Because statement"
Transactional questions made
Transactional questions made
 Just a read out
Transactional questions made
Transactional questions made
Transactional and "Because statement"
Just a read out
Just a read out
WIN questions without "Because statement"
Just a read out
WIN questions without "Because statement"
Transactional questions made
Transactional and "Because statement"
Just a read out
Transactional and "Because statement"
Just a read out
Transactional questions made
Just a read out
Transactional questions made
Transactional questions made
WIN questions without "Because statement"
Just a read out
Transactional and "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional and "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional questions made
Transactional questions made
Transactional questions made
Transactional and "Because statement"
WIN Questions and "Because statement"
Transactional and "Because statement"
Transactional and "Because statement"
Just a read out
Just a read out
Just a read out
Transactional questions made
Transactional questions made
 WIN Questions and "Because statement"
Just a read out
WIN Questions and "Because statement"
WIN questions without "Because statement"
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Just a read out
Just a read out
WIN questions without "Because statement"
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional and "Because statement"
Just a read out
Transactional and "Because statement"
WIN questions without "Because statement"
Transactional questions made
Transactional and "Because statement"
Transactional and "Because statement"
Transactional questions made
Just a read out
Transactional questions made
Transactional and "Because statement"
Transactional and "Because statement"
Transactional and "Because statement"
Just a read out
Just a read out
Transactional questions made
Just a read out
Transactional questions made
Just a read out
Just a read out
Transactional questions made
WIN questions without "Because statement"
WIN questions without "Because statement"
Just a read out
Just a read out
WIN Questions and "Because statement"
 Just a read out
Just a read out
Just a read out
WIN questions without "Because statement"
Just a read out
Just a read out
Transactional questions made
Transactional questions made
Transactional and "Because statement"
Just a read out
Transactional questions made
Just a read out
Transactional and "Because statement"
Transactional and "Because statement"
Just a read out
Transactional and "Because statement"
Just a read out
Transactional and "Because statement"
WIN questions without "Because statement"
Transactional and "Because statement"
Transactional questions made
Transactional and "Because statement"
WIN questions without "Because statement"
Transactional questions made
Just a read out
WIN questions without "Because statement"
Just a read out
Just a read out
Just a read out
Just a read out
WIN Questions and "Because statement"
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional and "Because statement"
Just a read out
Transactional and "Because statement"
Transactional questions made
Just a read out
Just a read out
Transactional questions made
Transactional questions made
Transactional questions made
Transactional questions made
 Transactional questions made
Just a read out
Just a read out
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
Just a read out
Transactional and "Because statement"
WIN questions without "Because statement"
Transactional questions made
Just a read out
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
Just a read out
WIN questions without "Because statement"
Just a read out
Just a read out
Transactional questions made
Transactional questions made
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
Just a read out
Transactional questions made
Just a read out
WIN questions without "Because statement"
Just a read out
WIN questions without "Because statement"
WIN questions without "Because statement"
Transactional questions made
Just a read out
 What type of Uncovering questions were done during the call?
# of TVs, Provider, Programing
# of TVs, Provider, Programing
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching
# of TVs, Programing, Qualification
# of TVs, Programing, Former Customer, Who else use the service
# of TVs
# of TVs, Provider, Programing, Reason For switching
# of TVs, Provider, Reason For switching, Who else use the service
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification, Reason For switching, Who else use the service
# of TVs, Provider, Programing, Qualification, Former Customer, Who else use the service
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Programing
# of TVs, Provider, Qualification
# of TVs, Programing, Qualification
# of TVs, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification, Former Customer
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification, Former Customer
Provider, How much are you paying, Reason For switching, Current Monthly Rate
# of TVs, Provider, How much are you paying
# of TVs, Provider, How much are you paying, Current Monthly Rate
# of TVs, Provider, Programing, Reason For switching
# of TVs, Qualification
# of TVs, Provider, How much are you paying, Programing, Current Monthly Rate
# of TVs, Provider, How much are you paying, Current Monthly Rate
# of TVs, Provider, Former Customer
# of TVs, Provider, Qualification, Current Monthly Rate
# of TVs, Provider, How much are you paying, Qualification, Current Monthly Rate
Provider, How much are you paying, Current Monthly Rate
# of TVs, Provider, Qualification, Current Monthly Rate, Who else use the service
# of TVs, Provider, How much are you paying, Qualification
# of TVs, Provider, How much are you paying, Reason For switching
# of TVs, Provider, Reason For switching
Provider, How much are you paying, Qualification
# of TVs, Provider, Qualification, Who else use the service
# of TVs, Programing, Who else use the service
Provider, How much are you paying, Qualification, Reason For switching
Provider, How much are you paying, Qualification, Reason For switching
# of TVs, Programing, Qualification
# of TVs, Provider, How much are you paying, Programing, Reason For switching, Former Customer, Current Month
# of TVs, Provider, How much are you paying, Programing, Reason For switching, Current Monthly Rate
# of TVs, Provider, Qualification, Current Monthly Rate
# of TVs, Who else use the service
# of TVs, Programing
# of TVs, Programing, Qualification
 Reason For switching
# of TVs, Provider, How much are you paying, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Provider, How much are you paying, Programing, Qualification, Current Monthly Rate, Who else use the
# of TVs, Programing, Qualification
# of TVs, Provider, Reason For switching, Current Monthly Rate
# of TVs, Provider, How much are you paying, Reason For switching, Current Monthly Rate
# of TVs, Provider, Current Monthly Rate
# of TVs, Provider, Qualification, Current Monthly Rate
# of TVs, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Provider, How much are you paying, Qualification
# of TVs, Provider, Programing, Qualification, Former Customer
# of TVs, Provider, Qualification
# of TVs, Qualification, Who else use the service
# of TVs, Qualification, Who else use the service
# of TVs, Provider, Programing, Qualification, Current Monthly Rate
# of TVs, How much are you paying, Qualification, Current Monthly Rate
# of TVs, Provider, How much are you paying, Qualification, Reason For switching, Current Monthly Rate
# of TVs, Provider, Qualification, Current Monthly Rate
Provider
# of TVs, Provider, Qualification, Former Customer
# of TVs, Provider, How much are you paying, Qualification, Reason For switching, Current Monthly Rate
# of TVs, Provider, How much are you paying, Qualification
# of TVs, Provider, Qualification, Current Monthly Rate
# of TVs, Provider, Qualification, Current Monthly Rate
# of TVs, Provider, How much are you paying, Qualification
# of TVs, Provider, How much are you paying, Programing, Reason For switching, Former Customer
# of TVs, Programing
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching
# of TVs, Programing, Qualification, Who else use the service
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Qualification
# of TVs, Provider, Programing, Qualification
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification, Former Customer
Provider
# of TVs, Provider, Programing
# of TVs, Provider, Qualification, Former Customer
# of TVs, Provider, How much are you paying, Former Customer
# of TVs, Qualification, Former Customer
Programing
# of TVs, Programing, Qualification
 # of TVs, Provider, How much are you paying, Programing
# of TVs, Programing
# of TVs, Provider, How much are you paying, Current Monthly Rate
# of TVs, Provider, How much are you paying, Programing, Reason For switching, Who else use the service
# of TVs, Provider, Qualification, Former Customer
# of TVs, How much are you paying, Programing, Qualification
# of TVs, Provider, How much are you paying, Qualification
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification
Qualification
How much are you paying, Reason For switching, Current Monthly Rate
# of TVs, Reason For switching, Former Customer, Who else use the service
# of TVs, Provider, Qualification, Who else use the service
# of TVs, Programing, Qualification, Who else use the service
# of TVs, Provider, Programing, Reason For switching
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification
Provider, Qualification
Provider, Qualification
# of TVs, Provider, Programing, Qualification
# of TVs, Provider, Programing, Qualification, Who else use the service
# of TVs, Programing, Qualification
# of TVs, Provider, Programing, Qualification
# of TVs, Provider, How much are you paying, Programing, Qualification, Reason For switching, Former Customer, Curren
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Programing, Qualification
# of TVs, Provider, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Provider, Programing, Qualification, Former Customer, Who else use the service
# of TVs, Provider, Programing, Qualification, Former Customer, Who else use the service
Qualification
# of TVs, Provider, How much are you paying, Qualification, Reason For switching
# of TVs, Programing, Qualification
Provider, Who else use the service
# of TVs, Programing, Reason For switching
Provider, Current Monthly Rate
# of TVs, Provider, Qualification
# of TVs, Programing, Qualification
Provider, How much are you paying, Qualification, Reason For switching
Provider, How much are you paying, Programing, Reason For switching
How much are you paying, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Provider, Programing
 # of TVs, Provider, How much are you paying, Reason For switching
# of TVs, Provider, How much are you paying, Reason For switching
# of TVs, Provider, How much are you paying, Reason For switching, Current Monthly Rate
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Programing, Qualification
# of TVs, Provider, Qualification, Who else use the service
# of TVs, Programing, Qualification
# of TVs, Provider, Programing
# of TVs, Provider, Programing, Qualification
Provider, Programing, Qualification
# of TVs, Qualification
# of TVs, Programing
# of TVs, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Programing
# of TVs, Qualification
# of TVs, Provider
# of TVs, Provider, Programing
Provider, Qualification, Reason For switching
# of TVs, How much are you paying, Programing, Qualification
# of TVs, Programing, Qualification
Who else use the service
# of TVs, Provider, Programing, Reason For switching
# of TVs, Programing, Qualification, Former Customer
# of TVs
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Qualification
# of TVs, Provider, Qualification
# of TVs, Provider, Programing, Qualification, Reason For switching
# of TVs, Provider, Qualification, Former Customer
# of TVs, Provider, Qualification, Who else use the service
# of TVs, Provider, Qualification
# of TVs, Provider, Qualification, Current Monthly Rate
# of TVs, Provider, Programing, Qualification
Provider
# of TVs, Programing, Qualification, Who else use the service
# of TVs, Provider, How much are you paying, Programing, Qualification
# of TVs, Programing
# of TVs, Provider, Programing
# of TVs, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Provider, Programing, Qualification
# of TVs, Provider, Programing
 # of TVs, Programing, Qualification
# of TVs, Qualification
# of TVs, Qualification, Former Customer
Provider, Qualification
# of TVs, Provider, Programing, Qualification, Who else use the service
# of TVs, Provider, Qualification
# of TVs, How much are you paying, Qualification, Reason For switching
# of TVs, Programing, Qualification, Former Customer
# of TVs, Provider, Qualification
# of TVs, Programing, Qualification
# of TVs, Programing, Qualification
# of TVs, Programing, Former Customer
# of TVs, Provider
# of TVs, Provider, Programing, Former Customer
# of TVs, Programing, Reason For switching
# of TVs, Provider, Reason For switching, Who else use the service
Qualification
# of TVs, Qualification
Programing
# of TVs, Programing
# of TVs, Provider, Programing, Who else use the service
# of TVs, Provider, Programing, Qualification
# of TVs, Provider, Qualification
# of TVs, Provider, Qualification
# of TVs, Provider, Programing, Qualification
# of TVs, Provider
# of TVs, Provider, Programing, Qualification, Who else use the service
# of TVs, Provider, Qualification
Provider, Qualification, Reason For switching, Who else use the service
# of TVs, Provider, Qualification
# of TVs, Programing, Qualification
# of TVs, Provider, How much are you paying, Qualification
Was the agent able to overcome the objection?
No
No
No
NA
Yes
NA
NA
No
No
No
No
NA
No
NA
No
No
No
No
NA
NA
No
NA
NA
No
No
No
No
NA
No
No
No
NA
NA
No
No
NA
No
No
NA
NA
NA
NA
NA
No
No
NA
NA
NA
NA
No
No
No
NA
NA
NA
No
NA
No
NA
Yes
NA
NA
NA
No
NA
NA
NA
NA
NA
NA
No
No
No
NA
NA
NA
NA
No
Yes
No
NA
No
No
No
NA
No
No
No
NA
NA
NA
No
NA
NA
NA
No
No
No
NA
No
NA
No
NA
No
No
NA
No
NA
No
No
No
No
No
No
No
No
NA
No
No
No
NA
No
NA
NA
NA
No
NA
No
NA
NA
No
No
No
NA
No
No
No
No
NA
No
NA
No
Yes
No
NA
NA
NA
NA
NA
No
NA
No
No
No
No
No
NA
NA
NA
No
No
No
NA
No
NA
No
No
NA
No
No
No
NA
No
No
No
No
NA
NA
NA
No
NA
No
No
NA
NA
No
No
No
NA
NA
NA
No
NA
No
No
No
NA
No
NA
NA
NA
No
NA
No
No
NA
NA
NA
No
Reason the agent was unable to overcome the objection
Price
Price
NA
NA
NA
NA
NA
Price
Price
Price
Price
NA
Price
NA
Price
Price
Price
Price
NA
NA
Price
NA
NA
Price
Price
Price
Price
NA
NA
NA
NA
NA
NA
Price
Price
NA
NA
NA
NA
NA
NA
NA
NA
Price
Price
NA
NA
NA
 NA
Price
Price
Price
NA
NA
NA
Price
NA
NA
NA
Price
NA
NA
NA
NA
Price
NA
NA
NA
NA
NA
NA
Price
Price
NA
NA
NA
NA
Price
Price
Price
NA
Price
Price
Price
NA
Programming
Price
NA
NA
NA
NA
 NA
NA
NA
NA
NA
Price
Price
NA
NA
NA
NA
NA
NA
Price
NA
Price
NA
Price
Price
Programming
Price
Price
Price
NA
NA
NA
Price
Price
Price
NA
Price
NA
NA
NA
NA
NA
Price
NA
NA
Price
Price
Price
NA
 NA
NA
Price
NA
NA
NA
NA
Price
NA
Price
NA
NA
NA
NA
NA
Price
NA
NA
NA
Price
Price
Price
NA
NA
NA
Price
NA
NA
NA
Price
NA
NA
Price
NA
Price
Price
Price
NA
Price
Price
Programming
Price
NA
 NA
NA
NA
NA
Price
NA
NA
NA
NA
Price
Price
NA
NA
NA
Price
NA
Price
NA
Price
NA
NA
NA
NA
NA
Price
NA
Technology
NA
Technology
NA
NA
NA
 Reason for not Closing the Sale
Focus on price
Focus on price
Did not look for alternatives to Qualify the customer
NA ( agent closed the sale)
NA ( agent closed the sale)
NA ( agent closed the sale)
NA ( agent closed the sale)
Focus on price
Focus on price
Focus on price
Focus on price
NA ( agent closed the sale)
Call Control
NA ( agent closed the sale)
Not Uncovering the WINs
Call Control
Did not look for alternatives to Qualify the customer
Not Uncovering the WINs
Call Control
Call Control
Not Uncovering the WINs
NA ( agent closed the sale)
NA ( agent closed the sale)
Did not look for alternatives to Qualify the customer
Focus on price
Focus on price
Focus on price
Call Control
Call Control
Call Control
Focus on price
NA ( agent closed the sale)
NA ( agent closed the sale)
Focus on price
Call Control
NA ( agent closed the sale)
Call Control
Not Uncovering the WINs
NA ( agent closed the sale)
NA ( agent closed the sale)
NA ( agent closed the sale)
NA ( agent closed the sale)
NA ( agent closed the sale)
Not Uncovering the WINs
Focus on price
NA ( agent closed the sale)
NA ( agent closed the sale)
NA ( agent closed the sale)
NA (Agent closed the sale)
Focus on price
Focus on price
Focus on price
NA (Agent closed the sale)

NA (Call got disconnected)

Call Control
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
Not Uncovering the WINs
NA (Call got disconnected)
NA (Call got disconnected)
Call Control
NA (Call got disconnected)
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Scheduled a Call Back)
Focus on price
NA (Call got disconnected)
Focus on price
NA (Call got disconnected)
NA (Call got disconnected)
NA (Agent closed the sale)
NA (Agent closed the sale)
Not Uncovering the WINs
NA (Agent closed the sale)
Focus on price
NA (Agent closed the sale)
Focus on price
Focus on price
Not Uncovering the WINs
NA (Agent closed the sale)
Not Uncovering the WINs
Focus on price
Call Control
NA (Agent closed the sale)
NA (Agent closed the sale)
NA (Call got disconnected)
 Call Control
NA (Agent closed the sale)
NA (Agent closed the sale)
NA (Agent closed the sale)
Call Control
Focus on price
Focus on price
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Agent closed the sale)
Focus on price
NA (Call got disconnected)
Did not look for alternatives to Qualify the customer
NA (Scheduled a Call Back)
NA (Agent closed the sale)
Focus on price
NA (Call got disconnected)
Focus on price
NA (Scheduled a Call Back)
Focus on price
Did not look for alternatives to Qualify the customer
Call Control
NA (Scheduled a Call Back)
Focus on price
Did not look for alternatives to Qualify the customer
NA (Agent closed the sale)
NA (Scheduled a Call Back)
Not Uncovering the WINs
Did not look for alternatives to Qualify the customer
NA (Call got disconnected)
Focus on price
NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
Call Control
NA (Call got disconnected)
NA (Scheduled a Call Back)
NA (Call got disconnected)
NA (Call got disconnected)
Call Control
NA (Call got disconnected)
NA (Call got disconnected)
NA (Agent closed the sale)
 Not Uncovering the WINs
NA (Scheduled a Call Back)
Focus on price
Did not look for alternatives to Qualify the customer
Did not look for alternatives to Qualify the customer
Not Uncovering the WINs
NA (Agent closed the sale)
Did not look for alternatives to Qualify the customer
NA (Agent closed the sale)
Did not look for alternatives to Qualify the customer
NA (Agent closed the sale)
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Agent closed the sale)
NA (Call got disconnected)
Did not look for alternatives to Qualify the customer
Not Uncovering the WINs
Not Uncovering the WINs
NA (Call got disconnected)
NA (Call got disconnected)
NA (Scheduled a Call Back)
NA (Agent closed the sale)
Did not look for alternatives to Qualify the customer
Not Uncovering the WINs
NA (Scheduled a Call Back)
NA (Call got disconnected)
Focus on price
NA (Agent closed the sale)
Focus on price
Focus on price
NA (Agent closed the sale)
Not Uncovering the WINs
Focus on price
Not Uncovering the WINs
NA (Agent closed the sale)
NA (Scheduled a Call Back)
Did not look for alternatives to Qualify the customer
Not Uncovering the WINs
Call Control
NA (Agent closed the sale)
 NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Call got disconnected)
NA (Agent closed the sale)
NA (Agent closed the sale)
Call Control
Did not look for alternatives to Qualify the customer
Did not look for alternatives to Qualify the customer
NA (Agent closed the sale)
NA (Agent closed the sale)
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Agent closed the sale)
Not Uncovering the WINs
NA (Call got disconnected)
NA (Scheduled a Call Back)
NA (Call got disconnected)
Not Uncovering the WINs
NA (Agent closed the sale)
NA (Call got disconnected)
NA (Agent closed the sale)
Not Uncovering the WINs
Not Uncovering the WINs
Call Control
Call Control
Call Control
NA (Call got disconnected)
NA (Agent closed the sale)
NA (Call got disconnected)
 Rate the Selling skills Offer
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
 Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Seller (listen, pull info by asking questions, offer a personal pitch) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Neutral ( listen, ask transactional and some WINs questions, offer) Based on Price
Neutral ( listen, ask transactional and some WINs questions, offer) Based on needs
Order taker ( just listen, take note and enter the order) Based on Price
Language proficiency Tier 1 Found Tier 2 Found Tier 3 Found
Upper Intermediate NA Call Avoidance/Hold NA
Upper Intermediate NA Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Proficient NA NA NA
Proficient Disclosures Verbatim NA NA
Proficient NA NA NA
Proficient NA Accurate Info NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Proficient NA NA NA
Proficient NA Accurate Info NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Proficient NA Call Avoidance/Hold NA
Proficient NA Call Avoidance/Hold NA
Proficient NA Call Avoidance/Hold NA
Proficient NA NA NA
Advanced Disclosures Verbatim NA NA
Advanced Disclosures Verbatim NA NA
Proficient NA NA NA
Proficient NA NA Customer Consent
Proficient NA NA NA
Proficient NA Call Avoidance/Hold NA
Proficient NA Call Avoidance/Hold NA
Proficient NA Call Avoidance/Hold NA
Proficient NA NA NA
Proficient NA NA NA
Proficient NA NA NA
Proficient NA NA NA
Proficient NA Call Avoidance/Hold NA
Proficient Disclosures Verbatim NA NA
Proficient NA NA NA
Proficient Disclosures Verbatim Accurate Info NA
Proficient NA NA NA
Proficient NA NA NA
Proficient Disclosures Verbatim Call Avoidance/Hold NA
Proficient Disclosures Verbatim Accurate Info NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Upper Intermediate NA NA NA
Proficient NA NA NA
Proficient Disclosures Verbatim Accurate Info NA
Proficient NA NA NA
Proficient NA NA NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Proficient NA Accurate Info NA
Spanish LOB/Pueblo NA Call Avoidance/Hold Customer Consent
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo Disclosures Verbatim Call Avoidance/Hold Customer Consent
Advanced NA Accurate Info NA
Advanced NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo Disclosures Verbatim Accurate Info, Call Avoidance/Hold NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Advanced NA Omitted Info NA
Advanced NA Omitted Info NA
Advanced NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Omitted Info NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Accurate Info, Creating Valid Account NA
Spanish LOB/Pueblo NA Accurate Info NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Advanced NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Omitted Info NA
Spanish LOB/Pueblo NA NA NA
Advanced NA NA NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Omitted Info, Internet Guidelines NA
Upper Intermediate NA NA NA
Advanced NA Omitted Info NA
Advanced Disclosures Verbatim NA NA
Advanced NA Omitted Info NA
Advanced NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo Disclosures Verbatim Omitted Info NA
Spanish LOB/Pueblo NA Omitted Info NA
Advanced NA NA NA
Upper Intermediate NA NA NA
Upper Intermediate Disclosures Verbatim NA NA
Upper Intermediate NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA Accurate Info, Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Accurate Info, Call Avoidance/Hold NA
Spanish LOB/Pueblo NA Accurate Info, Call Avoidance/Hold NA
Advanced NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Advanced NA Call Avoidance/Hold NA
Upper Intermediate NA Call Avoidance/Hold NA
Intermediate NA NA NA
Upper Intermediate NA Accurate Info, Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Advanced Disclosures Verbatim NA NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Upper Intermediate NA NA NA
Upper Intermediate NA Omitted Info, Call Avoidance/Hold NA
Upper Intermediate NA Omitted Info, Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Upper Intermediate NA NA NA
Advanced NA NA NA
Advanced Accurate Cust Info Accurate Info, Equipment Eligible Customer
Advanced NA Internet Guidelines NA
Advanced NA NA NA
Advanced NA NA Eligible Customer
Advanced NA NA NA
Upper Intermediate NA NA NA
Advanced NA Call Avoidance/Hold Eligible Customer
Proficient NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Internet Guidelines NA
Upper Intermediate NA Call Avoidance/Hold NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Upper Intermediate NA NA NA
Spanish LOB/Pueblo NA NA NA
Upper Intermediate NA Internet Guidelines NA
Spanish LOB/Pueblo NA Accurate Info NA
Spanish LOB/Pueblo Disclosures Verbatim Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Spanish LOB/Pueblo NA Omitted Info NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Omitted Info NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo Disclosures Verbatim Call Avoidance/Hold NA
Spanish LOB/Pueblo NA Accurate Info NA
Spanish LOB/Pueblo NA Internet Guidelines NA
Upper Intermediate NA Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Upper Intermediate NA Accurate Info, Professional Behavior NA
Advanced NA NA NA
 Advanced NA NA NA
Upper Intermediate NA Call Avoidance/Hold NA
Upper Intermediate NA NA NA
Advanced NA Call Avoidance/Hold NA
Advanced NA Omitted Info, Call Avoidance/Hold NA
Advanced NA Omitted Info NA
Spanish LOB/Pueblo Disclosures Verbatim Accurate Info, Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Advanced NA Omitted Info NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Advanced NA NA NA
Spanish LOB/Pueblo NA NA NA
Advanced NA NA NA
Advanced NA Call Avoidance/Hold NA
Advanced NA Accurate Info NA
Advanced NA NA NA
Advanced NA Internet Guidelines NA
Spanish LOB/Pueblo NA Call Avoidance/Hold NA
Spanish LOB/Pueblo NA NA NA
Spanish LOB/Pueblo NA NA NA
Advanced NA NA NA
Spanish LOB/Pueblo NA NA NA
Advanced Disclosures Verbatim NA NA
Spanish LOB/Pueblo NA NA NA
Advanced NA NA NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
Advanced NA NA NA
Spanish LOB/Pueblo Disclosures Verbatim NA NA
 Site: Call Type: Did the agent Qualified the customer?
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual No
Pueblo Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual Yes
 Pueblo Non Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Clean Call Yes
San Salvador Clean Call No
San Salvador Clean Call Yes
Pueblo Pre-Qual Yes
Pueblo Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual N/A
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Clean Call Yes
San Salvador Clean Call No
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Clean Call No
San Salvador Clean Call N/A
San Salvador Clean Call No
San Salvador Clean Call Yes
San Salvador Clean Call Yes
San Salvador Non Pre-Qual Yes
Pueblo Non Pre-Qual N/A
Pueblo Non Pre-Qual Yes
 Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
San Salvador Non Pre-Qual No
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
Pueblo Pre-Qual N/A
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Clean Call N/A
San Salvador Clean Call N/A
San Salvador Clean Call No
San Salvador Clean Call Yes
Pueblo Pre-Qual N/A
San Salvador Non Pre-Qual Yes
San Salvador Clean Call Yes
San Salvador Clean Call No
Pueblo Non Pre-Qual N/A
San Salvador Clean Call No
San Salvador Clean Call No
San Salvador Clean Call Yes
San Salvador Non Pre-Qual Yes
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual Yes
San Salvador Clean Call Yes
San Salvador Clean Call No
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
Pueblo Pre-Qual N/A
 Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
San Salvador Non Pre-Qual No
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual No
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual Yes
San Salvador Clean Call No
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual No
San Salvador Clean Call N/A
San Salvador Clean Call No
San Salvador Clean Call No
San Salvador Clean Call Yes
San Salvador Clean Call No
San Salvador Clean Call N/A
San Salvador Clean Call N/A
San Salvador Clean Call No
San Salvador Clean Call N/A
San Salvador Clean Call No
Pueblo Non Pre-Qual Yes
San Salvador Clean Call No
San Salvador Clean Call Yes
San Salvador Clean Call Yes
San Salvador Clean Call Yes
San Salvador Clean Call No
San Salvador Clean Call Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
San Salvador Clean Call Yes
San Salvador Clean Call Yes
San Salvador Clean Call No
Pueblo Pre-Qual N/A
 Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual N/A
San Salvador Non Pre-Qual Yes
San Salvador Non Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
San Salvador Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
Pueblo Pre-Qual N/A
San Salvador Non Pre-Qual N/A
Pueblo Pre-Qual N/A
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
San Salvador Non Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual Yes
Pueblo Non Pre-Qual No
Pueblo Non Pre-Qual Yes
San Salvador Clean Call Yes
Pueblo Non Pre-Qual Yes
San Salvador Clean Call No
Did the agent offered more qualification options? Hire date Tenure Days Tenure
No 3/11/2021 757
No 3/11/2021 757
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 11/26/2011 4150
N/A 11/26/2011 4150
Yes 3/23/2021 745
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
No 11/10/2020 878
N/A 11/10/2020 878
Yes 11/10/2020 878
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 11/10/2020 878
N/A 3/23/2021 745
No 3/23/2021 745
No 3/23/2021 745
No 11/26/2011 4150
N/A 11/26/2011 4150
N/A 3/23/2021 745
No 3/23/2021 745
Yes 3/23/2021 745
Yes 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
Yes 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/23/2021 745
N/A 3/11/2021 757
N/A 3/23/2021 745
N/A 3/23/2021 745
Yes 11/26/2011 4150
N/A 11/26/2011 4150
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 3/23/2021 745
No 11/10/2020 878
Yes 11/10/2020 878
Yes 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 2/1/2021 795
N/A 2/1/2021 795
N/A 3/3/2019 1496
N/A 2/1/2021 795
N/A 3/3/2019 1496
N/A 3/23/2021 745
Yes 3/23/2021 745
No 3/23/2021 745
N/A 11/26/2011 4150
N/A 11/26/2011 4150
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 3/23/2021 745
No 3/3/2019 1496
Yes 2/1/2021 795
Yes 6/11/2021 665
N/A 3/12/2015 2948
Yes 2/16/2019 1511
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
Yes 3/11/2021 757
No 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
No 3/11/2021 757
N/A 2/1/2021 795
N/A 2/1/2021 795
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 11/26/2011 4150
No 3/3/2019 1496
Yes 11/26/2011 4150
N/A 2/1/2021 795
N/A 3/23/2021 745
Yes 3/3/2019 1496
N/A 3/3/2019 1496
N/A 2/1/2021 795
N/A 6/11/2021 665
No 3/12/2015 2948
N/A 2/16/2019 1511
N/A 3/23/2021 745
Yes 3/11/2021 757
N/A 3/11/2021 757
No 3/11/2021 757
N/A 3/23/2021 745
No 3/11/2021 757
No 3/11/2021 757
No 3/11/2021 757
No 2/1/2021 795
Yes 11/10/2020 878
Yes 11/10/2020 878
N/A 11/10/2020 878
Yes 2/1/2021 795
N/A 3/3/2019 1496
No 2/1/2021 795
N/A 3/3/2019 1496
Yes 3/3/2019 1496
N/A 2/1/2021 795
N/A 6/11/2021 665
No 3/12/2015 2948
N/A 2/16/2019 1511
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
No 3/11/2021 757
No 2/1/2021 795
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 2/1/2021 795
No 11/10/2020 878
No 3/23/2021 745
N/A 3/3/2019 1496
N/A 2/1/2021 795
N/A 3/3/2019 1496
No 3/3/2019 1496
N/A 2/1/2021 795
N/A 6/11/2021 665
N/A 3/12/2015 2948
N/A 2/16/2019 1511
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
No 3/11/2021 757
N/A 3/11/2021 757
Yes 2/1/2021 795
N/A 2/1/2021 795
N/A 3/3/2019 1496
No 2/1/2021 795
N/A 3/3/2019 1496
No 3/3/2019 1496
N/A 3/23/2021 745
Yes 2/1/2021 795
N/A 6/11/2021 665
N/A 3/12/2015 2948
N/A 2/16/2019 1511
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/23/2021 745
N/A 11/26/2011 4150
Yes 11/26/2011 4150
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 3/23/2021 745
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 3/11/2021 757
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 3/11/2021 757
No 2/1/2021 795
N/A 2/1/2021 795
Yes 3/3/2019 1496
No 2/1/2021 795
N/A 11/10/2020 878
N/A 11/10/2020 878
Yes 3/3/2019 1496
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 11/10/2020 878
N/A 3/23/2021 745
N/A 3/3/2019 1496
N/A 3/23/2021 745
N/A 2/1/2021 795
N/A 6/11/2021 665
N/A 3/12/2015 2948
N/A 2/16/2019 1511
N/A 3/11/2021 757
N/A 3/23/2021 745
N/A 11/26/2011 4150
N/A 11/26/2011 4150
Yes 3/23/2021 745
No 3/23/2021 745
N/A 3/23/2021 745
No 11/10/2020 878
N/A 11/10/2020 878
N/A 3/11/2021 757
N/A 11/10/2020 878
N/A 3/11/2021 757
Count
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
 1

Site: San Salvador

Months2 Week Ending (Friday's Date) Count of Did the agent attempt to
May
May 07 5.88%
May 14 2.94%
May 21 16.67%
May 28 15.69%
Jun
Jun 02 0.98%
Jun 03 5.88%
Jun 04 38.24%
Jun 11 13.73%
Total Result 100.00%
 2
3

Site: San Salvador

Months2 Week Ending (FridWhat prevented the agent t SumSite:

May
May 07 6 Months2
Call Control 2 May
Excessive Mute or hold 2
Over Building rapport 2
May 14 3
Call Control 1
NA 2
May 21 17
Call Control 14
Excessive Mute or hold 1
NA 1
Tool usage 1
May 28 16
Call Control 13
NA 3
Jun
Jun 02 1
Over Building rapport 1
Jun 03 6
Call Control 5
NA 1 Jun
Jun 04 39
Call Control 26
Excessive Mute or hold 2
NA 6
Tool usage 5
Jun 11 14
Call Control 11
Over Building rapport 1
Tool usage 2
Total Result 102
Total Result
 4

Site: San Salvador

Months2 Week Ending (Frid

May
San Salvador May 07

Week Ending (Friday's Date) Tenure Days

May 07 May 14
440
May 14
440
May 21 May 21
348
440
478
1179
1194
2631
May 28
348
440
478
1179
1194
2631
May 28
Jun 02
478
Jun 03
478
1179
Jun 04
348
440
478
1179
1194
2631
Jun 11
348 Jun
440 Jun 02
478
1179 Jun 03
1194
2631

Jun 04

Jun 11

Total Result
 5

Months2 Week Ending (FriSite: Is the agen Sum of Count

May
Agent NamSum of Count May 07 10.05%
Pueblo 7.18%
6 No 2.39%
Dwayne Jo 2 Yes 4.78%
Glen Thoma 2 San Salvador 2.87%
James Brian 2 No 2.87%
3 May 13 0.48%
Dwayne Jo 1 Pueblo 0.48%
Glen Thoma 1 Yes 0.48%
James Brian 1 May 14 15.31%
17 Pueblo 13.88%
Adam Josep 1 NA 0.48%
Allen Jones 1 No 11.00%
Booker Huf 1 Yes 2.39%
Bret Hart 1 San Salvador 1.44%
Brock Edwa 1 No 0.48%
Bryan Dani 1 Yes 0.96%
Dwayne Jo 2 May 21 16.27%
Glen Thoma 2 Pueblo 8.13%
James Brian 2 NA 0.48%
Jean Paul 2 No 6.70%
Mick Foley 1 Yes 0.96%
Owen Hart 1 San Salvador 8.13%
Pamela Ros 1 No 7.66%
16 Yes 0.48%
Adam Josep 1 May 26 0.48%
Allen Jones 1 Pueblo 0.48%
Booker Huf 1 NA 0.48%
Bret Hart 1 May 28 12.92%
Brock Edwa 1 Pueblo 5.26%
Bryan Dani 1 No 4.31%
Dwayne Jo 2 Yes 0.96%
Glen Thoma 2 San Salvador 7.66%
James Brian 2 No 6.22%
Jean Paul 1 Yes 1.44%
Mick Foley 1 Jun
Owen Hart 1 Jun 02 0.48%
Pamela Ros 1 San Salvador 0.48%
No 0.48%
1 Jun 03 2.87%
Mick Foley 1 San Salvador 2.87%
6 No 2.39%
Bret Hart 1 Yes 0.48%
Brock Edwa 2 Jun 04 26.32%
Bryan Dani 1 Pueblo 7.66%
Mick Foley 1 No 5.26%
Owen Hart 1 Yes 2.39%
39 San Salvador 18.66%
Adam Josep 3 NA 0.96%
Allen Jones 3 No 15.31%
Booker Huf 3 Yes 2.39%
Bret Hart 2 Jun 11 14.83%
Brock Edwa 1 Pueblo 8.13%
Bryan Dani 2 No 7.18%
Dwayne Jo 6 Yes 0.96%
Glen Thoma 5 San Salvador 6.70%
James Brian 6 No 6.70%
Jean Paul 2 Total Result 100.00%
Mick Foley 1
Owen Hart 2
Pamela Ros 3
14
Adam Josep 1
Allen Jones 1
Booker Huf 1
Bret Hart 1
Brock Edwa 1
Bryan Dani 1
Dwayne Jo 1
Glen Thoma 2
James Brian 1
Jean Paul 1
Mick Foley 1
Owen Hart 1
Pamela Ros 1
102
 1

Site: San Salvador

Months2 Week Ending (Friday's Date) Count of Did the agent attempt to
May
May 07 5.88%
May 14 2.94%
May 21 16.67%
May 28 15.69%
Jun
Jun 02 0.98%
Jun 03 5.88%
Jun 04 38.24%
Jun 11 13.73%
Total Result 100.00%
 2
3

Site: San Salvador

Site:
Months2 Week Ending (FridWhat prevented the agent t SumMonths2
May
May 07 6 Did the agent Clo
Call Control 2 No
Excessive Mute or hold 2
Over Building rapport 2
May 14 3
Call Control 1
NA 2
May 21 17
Call Control 14
Excessive Mute or hold 1 Total Result
NA 1
Tool usage 1
May 28 16
Call Control 13
NA 3
Jun
Jun 02 1
Over Building rapport 1
Jun 03 6
Call Control 5
NA 1
Jun 04 39
Call Control 26
Excessive Mute or hold 2
NA 6
Tool usage 5
Jun 11 14
Call Control 11
Over Building rapport 1
Tool usage 2
Total Result 102
 120.00%
San Salvador
- all - 100.00%
80.00%
Reason for not Closing the Sale Sum of Count 60.00%
NA (Call got disconnected) 26.03% 40.00%
Focus on price 21.92% 20.00%
Not Uncovering the WINs 15.07%
0.00%

NA (Call got disconnected)

Not Uncovering the WINs

Call Control 12.33%

Focus on price

Call Control
Did not look for alternatives to Qualify the customer 12.33%
NA (Scheduled a Call Back) 9.59%
NA ( agent closed the sale) 1.37%
NA (Agent closed the sale) 1.37%
100.00%
 NA (Call got disconnected)

Focus on price

Not Uncovering the WINs

Call Control

No
Did not look for alternatives to Qualify the cus
-
tomer Total

NA (Scheduled a Call Back)

NA ( agent closed the sale)

NA (Agent closed the sale)

Total
Result
Sum of Count