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The pie charts show the responses of customers who visited Park ..Hotel from 2005 and
2010. Overall customer satisfaction 1…………………………. significantly between 2005 and 2010.
While most customers found the hotel 2………………………… in 2005, the 3……………………….. of
customers rated the hotel as good and excellent in 2010.
Looking at the positive feedback, only under 4……………………….. of customers rated the
hotel as good and only about one third of that figure believed that the hotel had
5……………………….. customer service in 2005. However, these figures saw considerable
6……………………………. in 2010. More specifically/To be more specific, a much more proportion of
visitors described the hotel’s customer service as good, with the figure of 7…………………………….
Likewise, nearly 8………………………….. times as many hotel guests gave the hotel excellent rating
five years later.
All of the other three categories witnessed a 9………………………… from 2005 to 2010. The
percentage of hotel guests regarded the hotel’s customer service as satisfactory, poor and very
poor 10……………………….. substantially from 45%, 21% and 15% to 17%, 12% and 4%
respectively over the five-year period.