Worksheet for Week 6

Intermediate English

Selling Online

Starting Up
A. Do you enjoy shopping? Do you shop online?
B. Which of the following have you bought online? Why?
books and magazine designer colors cds perfume
holidays groceries jewellery travel/concert tickets
C. Some people prefer not to buy goods and services online. Why?

Vocabulary
Choose the correct word to complete each sentence.
1 We offer a … to customers who buy in bulk.
a) refund b) discount c) delivery
2 We ask customers who are not fully satisfied to … goods within seven days.
a) discount b) refund c) return
3 In order to get a full … customers must send back goods in the original packaging.
a) discount b) refund c) return
4 Goods will be … within 24 hours of your order.
a) despatched b) purchased c) exchanged
5 Goods are kept in our … until ready for delivery.
a) stock b) storage c) warehouse
6 Products and services offered at a large discount are generally a(n) …
a) sale b) bargain c) offer

Combine words from boxes A and B. Make phrases that match definitions 1 to 7. For
example, credit card details – 2 the name, number and expiry date on your credit card.
A
credit card cooling off money back method of
interest-free out of after sales

B
guarantee stock period credit
details service payment

1 the time when you can change your mind and cancel an order
2 the name, number and expiry date on your credit card
3 the way you choose to buy the goods you want
4 when you can pay some time after you buy, but at no extra cost
5 when the goods you require are not available
6 a promise to give your money back if you are not happy
7 the help you get from a company when you start to use their product
Reading: Virtual Pocket Money
Discuss these questions.
1 What do you think teenagers like to buy online?
2 What problems do you think teenagers have buying online?

Look at the article quickly. Now read the article more carefully. Which of these statements
are true?
1 Adults spend a greater proportion of their money online than teenagers.
2 Most teenagers pay for goods online with their own credit cards.
3 More than 66% of teenagers in the US and the UK have Internet access.
4 Most teenagers in the US and the UK have bought something online.
5 Children find it easier to persuade parents to buy in a shop than online.

What do these words in the article refer to?

1 they (lines 1-22)
2 that (line 23)
3 that (line 25)
4 these (line 59)
5 them (line 62)
6 them (line 76)
Modals 2: must, need to, have to, should

Read these rules of an online book club. Then answer the questions.

1 Can you join if you are 17?

2 Can you give your password to a friend if you want to?
3 Is it necessary to buy a book every month?
4 Is it necessary to buy the recommendations?
5 Can you buy only five books per year?
6 Is it necessary to pay after each purchase?
7 Is it necessary to pay within three months?