Professional Documents
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Build empathy
The information you add here should be representative of the
observations and research you've done about your users.
Empathy map
Says Thinks
What have we heard them say? What are their wants, needs, hopes,
Use this framework to develop a What can we magine them saying? and dreams? What other thoughts
might influence their behavior?
deep, shared understanding and Its really hard They have to
We want to They want to
empathy for other people. An to deal with
huge people
automate the generate the
deal with large
number of
loan elligibility dataset
empathy map helps describe the at the same
time
process automatically.
applicant at
the same time.
Predicting personal
loan approval using
machinne learning
Collect
The Data
Applicant
may cheat.
Create a Analyse
web page the data
Applicant Applicant
may register may can't
their fake
pay their
information.
Predict the debt.
Create
personal
the
loan
approval
Dataset
Feels
Does What are their fears, frustrations, and
What behavior have we observed? anxieties? What other feelings might
What can we imagine them doing? influence their behavior?
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