Template

Develop shared understanding and empathy

Summarize the data you have gathered related to the people that are
impacted by your work. It will help you generate ideas, prioritize
features, or discuss decisions.

Empathy map
canvas
WHO are we empathizing with? What do they need to DO?
Who is the person we want to understand? GOAL What do they need to do differently?
What is the situation they are in? What job(s) do they want or need to get done?
What is their role in the situation? By automatically What decision(s) do they need to make?
assigning tags to
Use this framework to empathize with questions,
autonomous
How will we know they were successful?
A decision must be
a customer, user, or any person who tagging can help
improve the overall
made on how to
collect and store
quality of content A decision must be

is affected by a team’s work.

data that will be
used for training made on which
the machine evaluation metrics
Autonomous tagging
What do they THINK and FEEL? to use to assess
Document and discuss your can also save time learning algorithms.
the performance of
and effort for users the autonomous
who may not be tagging system.
observations and note your
search results
familiar with the most in the
appropriate tags to
apply to their PAINS GAINS marketplace

assumptions to gain more empathy

can become
questions more relevant
What are their fears, What are their wants, and accurate.

for the people you serve. What do they HEAR?

frustrations, and anxieties? needs, hopes, and dreams?

What are they hearing others say? Subjectivity: Tagging

Accurate and
consistent tags can
help improve the user
What are they hearing from friends? can be subjective, and Improved search
results Accurate
experience on the
different users may platform by making it
What are they hearing from colleagues? have different and consistent tags easier for users to find
the information they
opinions on which can help improve
What are they hearing second-hand? tags are most the search results
need.

appropriate for a on Stack Overflow

Originally created by Dave Gray at particular question.

The process of An autonomous

automatically Enhanced data tagging system
Ambiguitywill
Ambiguity will analysis Accurate
assigning relevant can help ensure
makeititdifficult
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for User acceptance of and consistent tags
tags to new that questions
anautonomous
an autonomous Stack Overflow may can help improve
questions posted on
the StackOverflow
taggingsystem
tagging systemto to be accustomed to data analysis on are tagged What do they SEE?
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accurately identify tagging questions Stack Overflow appropriately
platform
theright
the righttags
tagstoto themselves What do they see in the marketplace?
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apply toaaquestion
question
What do they see in their immediate environment?
Users who are able to
large volume find relevant
What do they see others saying and doing?
of questions information quickly What are they watching and reading?
The system should and easily are more
posted on the be designed with likely to engage with
platform each ethical the Stack Overflow
day considerations in community
mind.

What do they SAY?

What have we heard them say?
What other thoughts and feelings might influence their behavior? What can we magine them saying?
autonomous
tagging is a
valuable tool
Our attitudes and
for improving beliefs can shape Autonomous
the quality our behavior by
tagging can help
influencing our
perceptions and reduce the
judgments. workload of
Approaches to Our past
experiences can moderators and
achieving this shape our behavior community
behavior, including the by influencing our managers Autonomous
expectations and
use of machine perceptions of the
tagging can help
learning algorithms world around us. ensure that tags are
and natural language assigned
processing The model can consistently across
techniques. then be used to Train a machine different questions
learning model on
predict tags for Use the the dataset of pre-
new questions
trained model tagged questions
based on their linear regression,
What do they DO? to predict
text content. decision trees, and
What do they do today? relevant tags
neural networks
What behavior have we observed? for new.
What can we imagine them doing?

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