2.

Connect with New Retail Customers on Phone

TSMT: Good Morning / Afternoon / Evening (depending on when you call or Namaskar / Namaste
[Customer’s name], this is [your name] from OxyZEN Express Private Limited, [Location}.
May I take a few minutes of your time? OR Is this the right to talk to you for a few minutes?
Customer: Yes

TSMT: Thank you so much for your time Sir/Ma’am. OxyZEN Express is a Chennai-based Express
Logistics Company that is growing very fast. We are serving over 10000 Pin codes in India
and expanding our network.
May I know the major locations where you generally send your Parcels which Company do
you take services from?
Customer: Location1, Location2….etc. and I send my parcels through [Logistics Company].

TSMT: Sir/ Ma’am, Thank you so much for this information.

We have our services in these locations. We have served many Customers.
I request you to give us an opportunity and assure you of best services.
Customer: I am happy with the current set up. I will think about your service when I require them.
Share your contact details with me.

TSMT: I will definitely share the contact details Sir/Ma’am. However, May I know if you have any
concerns about starting our association right now? I will be more than happy to explain
further.
Customer: I have no concerns as such. I am happy with the current Company that I deal with.

TSMT: Sir/Ma’am, I am happy to know that you are satisfied with the current Company.
However, I wish to have you as a regular Customer of our Company as well.
Customer: Okay, Tell me how much do you charge per kg. ?

TSMT: Sir/Ma’am, Our pricing is competitive and value for money. Please let me know if I can have
Sales Manager / Business Partner visit you personally and explain further.
Customer: Okay come down now.

TSMT: Thank you so much Sir/Ma’am. I will organize a personal meeting.

Have a nice day ahead / nice evening ahead.

Action to be taken –
 Speak to the Mentor, share the contact details of the Customer and if possible accompany
your Mentor to the Customer.
 Record and maintain the outcome of your conversation (Customer closed / load given / not
closed etc.)
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