customer support on twitter

tweet_id author_id inbound created_at

119237 105834 True Wed Oct 11 06:55:44 +0000 2017
119238 ChaseSupport False Wed Oct 11 13:25:49 +0000 2017
119239 105835 True Wed Oct 11 13:00:09 +0000 2017
119240 VirginTrains False Tue Oct 10 15:16:08 +0000 2017
119241 105836 True Tue Oct 10 15:17:21 +0000 2017
119243 VirginTrains False Tue Oct 10 15:25:14 +0000 2017
119244 105836 True Tue Oct 10 15:26:44 +0000 2017
119245 VirginTrains False Tue Oct 10 15:33:22 +0000 2017
119242 105836 True Tue Oct 10 15:09:00 +0000 2017
119246 VirginTrains False Tue Oct 10 10:13:19 +0000 2017
119248 AppleSupport False Wed Oct 11 13:38:29 +0000 2017
119249 105837 True Wed Oct 11 07:37:27 +0000 2017
119250 105838 True Wed Oct 11 05:33:17 +0000 2017
119252 AppleSupport False Wed Oct 11 13:40:27 +0000 2017
119253 105839 True Wed Oct 11 07:21:34 +0000 2017
119254 SpotifyCares False Wed Oct 11 13:41:25 +0000 2017
119255 105840 True Wed Oct 11 13:45:59 +0000 2017
119257 SpotifyCares False Wed Oct 11 14:00:48 +0000 2017
119258 105840 True Wed Oct 11 14:01:58 +0000 2017
119259 SpotifyCares False Wed Oct 11 14:20:00 +0000 2017
119260 105840 True Wed Oct 11 14:22:05 +0000 2017
119261 SpotifyCares False Wed Oct 11 14:41:35 +0000 2017
119256 105840 True Wed Oct 11 12:53:29 +0000 2017
119262 AppleSupport False Wed Oct 11 13:30:39 +0000 2017
119263 105841 True Wed Oct 11 06:29:07 +0000 2017
119264 British_Airways False Wed Oct 11 13:36:31 +0000 2017
119265 105842 True Wed Oct 11 10:42:43 +0000 2017
119267 AppleSupport False Wed Oct 11 13:30:38 +0000 2017
119268 105843 True Wed Oct 11 06:27:16 +0000 2017
119269 AppleSupport False Wed Oct 11 13:30:12 +0000 2017
119270 105844 True Wed Oct 11 06:49:50 +0000 2017
119271 AppleSupport False Wed Oct 11 03:26:00 +0000 2017
119272 105844 True Wed Oct 11 02:19:23 +0000 2017
119273 O2 False Wed Oct 11 13:13:14 +0000 2017
119274 82476 True Wed Oct 11 12:50:07 +0000 2017
119275 comcastcares False Wed Oct 11 13:42:46 +0000 2017

119276 105845 True Wed Oct 11 13:38:04 +0000 2017

119277 sprintcare False Wed Oct 11 13:29:53 +0000 2017
119278 105676 True Wed Oct 11 13:24:06 +0000 2017
119279 AppleSupport False Wed Oct 11 13:35:01 +0000 2017
119280 105846 True Wed Oct 11 07:13:34 +0000 2017
119281 SpotifyCares False Wed Oct 11 13:31:32 +0000 2017
119282 105847 True Wed Oct 11 13:46:20 +0000 2017
119284 SpotifyCares False Wed Oct 11 14:07:15 +0000 2017
119285 105847 True Thu Oct 12 10:25:35 +0000 2017
119286 SpotifyCares False Thu Oct 12 11:43:57 +0000 2017
119287 105847 True Thu Oct 12 12:04:21 +0000 2017
119288 SpotifyCares False Thu Oct 12 12:09:13 +0000 2017
119283 105847 True Wed Oct 11 12:37:46 +0000 2017
119289 AppleSupport False Wed Oct 11 13:44:29 +0000 2017

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 customer support on twitter
119290 105848 True Wed Oct 11 13:48:49 +0000 2017
119291 105848 True Wed Oct 11 15:44:02 +0000 2017
119292 105848 True Wed Oct 11 08:06:34 +0000 2017
119293 AppleSupport False Wed Oct 11 13:30:00 +0000 2017

119294 105849 True Wed Oct 11 07:03:47 +0000 2017

119295 SouthwestAir False Wed Oct 11 13:39:32 +0000 2017
119296 105850 True Wed Oct 11 13:55:48 +0000 2017
119297 105850 True Wed Oct 11 13:34:46 +0000 2017
119298 AppleSupport False Wed Oct 11 13:34:00 +0000 2017
119299 105851 True Wed Oct 11 07:16:18 +0000 2017
119300 AppleSupport False Wed Oct 11 13:31:27 +0000 2017
119301 105852 True Wed Oct 11 08:50:14 +0000 2017
119266 British_Airways False Wed Oct 11 13:37:15 +0000 2017
119302 105842 True Wed Oct 11 13:47:24 +0000 2017
119303 British_Airways False Wed Oct 11 16:28:34 +0000 2017
119304 Ask_Spectrum False Wed Oct 11 13:42:00 +0000 2017
119305 105854 True Wed Oct 11 13:49:52 +0000 2017
119306 105854 True Wed Oct 11 13:27:49 +0000 2017
119308 Tesco False Wed Oct 11 13:33:07 +0000 2017
119309 105855 True Wed Oct 11 13:33:43 +0000 2017
119310 105855 True Wed Oct 11 13:31:06 +0000 2017
119311 Tesco False Wed Oct 11 13:28:34 +0000 2017
119313 105855 True Wed Oct 11 12:29:52 +0000 2017
119314 Tesco False Wed Oct 11 12:17:02 +0000 2017
119315 105855 True Wed Oct 11 12:14:41 +0000 2017
119317 Tesco False Wed Oct 11 13:42:19 +0000 2017
119318 105856 True Wed Oct 11 13:43:09 +0000 2017
119320 Tesco False Wed Oct 11 13:45:00 +0000 2017
119321 105856 True Wed Oct 11 13:48:39 +0000 2017
119322 Tesco False Wed Oct 11 13:49:29 +0000 2017
119319 105856 True Wed Oct 11 13:36:32 +0000 2017
119323 AppleSupport False Wed Oct 11 13:55:31 +0000 2017
119324 105857 True Wed Oct 11 08:52:14 +0000 2017
119325 AppleSupport False Wed Oct 11 00:19:34 +0000 2017
119326 105857 True Tue Oct 10 23:09:08 +0000 2017
119327 HPSupport False Wed Oct 11 13:36:36 +0000 2017
119328 105858 True Wed Oct 11 02:04:50 +0000 2017
119329 UPSHelp False Wed Oct 11 13:56:00 +0000 2017
119330 105859 True Wed Oct 11 13:50:42 +0000 2017
119331 105860 True Wed Oct 11 13:47:14 +0000 2017
119332 Tesco False Wed Oct 11 13:34:06 +0000 2017
119333 105861 True Wed Oct 11 14:05:18 +0000 2017
119335 Tesco False Wed Oct 11 15:38:07 +0000 2017

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 customer support on twitter
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@AppleSupport causing the reply to be disregarded and the tapped notification under the keyboard is opened😡😡ðŸ˜
@105835 Your business means a lot to us. Please DM your name, zip code and additional details about your concern. ^R
@76328 I really hope you all change but I'm sure you won't! Because you don't have to!
@105836 LiveChat is online at the moment - https://t.co/SY94VtU8Kq or contact 03331 031 031 option 1, 4, 3 (Leave a m
@VirginTrains see attached error message. I've tried leaving a voicemail several times in the past week https://t.co/NxVZj
@105836 Have you tried from another device, Miriam ^MM
@VirginTrains yep, I've tried laptop too several times over the past week and again today. I've tried different browsers too
@105836 It's working OK from here, Miriam. Does this link help https://t.co/0m2mpH15eh ? ^MM
@VirginTrains I still haven't heard & the number I'm directed to by phone is a dead end & the live chat doesn't w
@105836 That's what we're here for Miriam 😊 The team should send you an email shortly ^HP
@105837 We can help. Which version of iOS are you on? You can find that in Settings > General > About. Reply in
@105838 @AppleSupport Me too am suffering , hope the can find a solution
@AppleSupport hi #apple, I’ve a concern about the latest ios is too slow on #iphone6 and i am not happy with it. Any
@105839 Thanks for reaching out to us. We are always happy to help. Send us a DM so we can look into this together. ht
I just updated my phone and suddenly everything takes ages to load wtf @76099 this update sux I hate it fix it bye
@105840 Hi there! What device is this happening on? If you could also let us know the Android and Spotify versions you'r
@SpotifyCares Thanks! Version 8.4.22.857 armv7 on anker bluetooth speaker on Samsung Galaxy Tab A (2016) Model S
@105840 Thanks. The distance could possibly affect playback. Does logging out > restarting your device > logging b
@SpotifyCares No, but I've moved speaker to about 1 metre away and it's not skipping at the mo - it was about 3 or 4 met
@105840 That's great to hear. If anything comes up, just let us know. We'll carry on helping out 🙂 /AY
@SpotifyCares Brilliant thanks 😊
@105840 You're welcome! If there's anything else we can help with, just give us a shout. We're here for you 😉 /CP
@76495 @91226 Please help! Spotify Premium skipping through songs constantly on android tablet & bluetooth spe
@105841 We'd love to help! Please DM us and let us know any steps you've tried since experiencing these behaviors. htt
@AppleSupport after the 11.0.2 my phone just sucks most of the apps are broken, wifi disconnects frequently #apple #ios
@105842 We're sorry your flight has been delayed, Beatner. Are you travelling on the BA8733? If so, the updated departu
First flight for long time with @British_Airways. Now over one 1h delay for the short jump FRA-LCY and NO one here to pr
@105843 Battery life is important, and we're here for you. DM us the iOS version your iPhone is running. We'll go from the
Okay @76099 I used my fucking phone for 2 minutes and it drains it down 8 fucking percent
@105844 Thanks for reaching out to us. We are always happy to help. Send us a DM so we can look into this together. ht
@AppleSupport Can you get my iPhone 7plus back on the old iOS please? Battery runs out in half the time, apps now fre
@105844 We'd be happy to help. Send us a DM and we can start there. https://t.co/GDrqU22YpT
You’ve paralysed my phone with your update @76099 grrrrrrrrrr
@82476 🤔 We'd like to help Sam, which number is calling you? Please DM us more info so we can advise further. http
@O2 I received this a few weeks ago, since then I've been getting 2/3 calls a day from a telemarketer. Is someone using y
@105845 I understand this is a frustrating experience, please send a DM with your account information so I can look into
My internet is down and xfinity talkin about 24-72 hours... y’all have the game messed up.

@77245
@105676 I understand how you frustrated this situation can be. Please follow us by sending a DM for further assistance. S
@76803 I service last 40 min sprint can I get a refund https://t.co/wYPw9hP6wt
@105846 We'd like to help. What happens when you try to listen to Apple Music & use WhatsApp? Does the music p
So the new @76099 update does not let me listen to music and go on whatsapp at the same time?!?
@105847 Hi Harry! Help's here. Can you check if logging out > restarting your device > logging back in makes a diffe
@SpotifyCares seems to be working at this stage. Will let you know if it happens again. Cheers
@105847 Sure thing. We'll keep an eye out for your update /MU
@SpotifyCares problem has come back again today. is there some kind of bug?
@105847 Thanks for giving us a nudge about this. What device, operating system, and Spotify version is this happening o
@SpotifyCares It's on a Macbook Air (early 2014), running High Sierra, spotify version 1.0.65.320.gac7a8e02
@105847 Got it. Can you try the steps here for us: https://t.co/EqisDMwZAT? They should help with this. Let us know how
@SpotifyCares i've been having issues with playback. songs have been stopping midway through and won't restart unless
@105848 Let's take a look. What is the exact iOS you're using? Are you using any specific apps when noticing this? DM u

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 customer support on twitter
@AppleSupport Latest version 😡😡 I have read the help page turned off virtually all apps and location svs too - but in
@AppleSupport Super help - problem solved 😀 once again in love with Apple
@AppleSupport #ios11update - is still killing my battery within 12 hours - phone is 10 months old - it’s a disgrace - use
@105849 Thanks for reaching out to us. We are always happy to help. Send us a DM so we can look into this together. ht
Took my phone off charge at 7:20am.

8:03am - 60% battery remaining.

@76099 plz I beg you, sort your battery life out😩

@105850 Once the points load and you hit the number, you get it immediately! You'll even receive a congrats email. Are y
@SouthwestAir I am! Thank you for the answer!!
@southwestair Just curious....will I get the companion pass the exact moment I get enough points? It will I have to wait? T
@105851 We'd like to provide some assistance with this. Tell us more about the issue you're experiencing in DM. We'll go
@AppleSupport I need a new code for my I-store. I haven’t recd any but msg is too many sent. Help!
@105852 Are you experiencing an issue with your device? If so, DM us with what's going on. We'll see how we can help f
@76099 @AppleSupport fix this update. It’s horrible
@105842 I appreciate it's after 15:30 now, so hopefully you will depart very soon. We're sorry for any inconvenience the d
@British_Airways Thanks for your answer. Response onsite was that Aircraft will not depart today, so rebooking to @1058
@105842 Very sorry to hear this. We hope you get everything sorted. Kind Regards ^Jools
@105854 I am sorry for the poor experience. Can you please DM the full service address and name on the account, as w
@Ask_Spectrum It's just in my yard. I've called 4-5 times in 6 weeks. I'm not a customer but it's pretty tempting. I do have
@76501 I guess this means free cable for the neighborhood. https://t.co/FBgEE9YXPm
@105855 Hi Thomas, if a colleague believes the person buying alcohol looks under 25, they will be challenged for ID to p
@Tesco Maybe hire colleagues who can see?
@Tesco The point is if it's enforced they do it properly or they don't. Plus take some common-sense and think does that p
@105855 Hi Thomas, this is correct but this helps our store colleagues judge age and protect them from making underage
@Tesco Uk offlicense law is 18. Not 25
@105855 Hi Thomas, we operate a Think 25 policy at our stores. I'd be flattered to be ID'd. :-) - Helena
Got id's @Tesco for buying one Adnams Broadside. Is being blind part of the job-spec? I am 35 and 99 kilos.
@105856 Hi there, could you try deleting your cache and cookies and reinstalling the app if using it? This should fix the is
@Tesco Will I lose all the shopping I've done if I delete the cache/cookies (not using app)?
@105856 Hi there, as long as you sign out of your account prior to deleting your cache & cookies, you'll still have a fu
@Tesco Done all that. Still telling me there are no delivery slots whatsoever.
@105856 Can you DM me your full name, address and email? I'd be happy to look into this further for you :) Thanks - Mik
Hey @Tesco, your website's broken. It's telling me there are no delivery slots for the next 3 weeks, which I find slightly unl
@105857 Is there a particular app that seems to cause these issues more than others? What model iPhone are you using
@AppleSupport I have the latest version iOS. It started immediately after I updated my phone.
@105857 We'd like to help if we can. When did this start happening? Which version of iOS are you running currently?
My apps stop working without warning and my phone freezes every five minutes! Love the new update @76099!!!!
@105858 Hi Agoura, thanks for tweeting. Please refer to this article: https://t.co/BSsgjZARTc & click the link to reply
@HPSupport Problem with printhead Serial# TH536D1HN #hpcswus #hpprnt
@105859 UPS has a service called My Choice that will allow your packages to be delivered to UPS Store. ^ML https://t.c
@105860 I wish Amazon had an option of where I can just get it shipped to the ups store so I can avoid a lot of the strugg
They reschedule my shit for tomorrow https://t.co/RsvZcT982t
@105861 Hey Sara, sorry to hear of the issues you are having, can I ask if it's the lay out or just the speed of the website
@Tesco bit of both - finding the layout cumbersome and when removing an item from faves - getting a huge slowdown. No
@105861 If that doesn't help please DM your full name, address and email including the browser and device so we can lo

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 customer support on twitter
response_tweet_id in_response_to_tweet_id
119236
119239
119238
119241 119242
119243 119240
119244 119241
119245 119243
119244
119240 119246
119242 119247
119249
119248 119250
119249,119251
119253
119252
119255 119256
119257 119254
119258 119255
119259 119257
119260 119258
119261 119259
119260
119254
119263
119262
119265
119264,119266
119268
119267
119270
119269 119271
119270 119272
119271
119274
119273
119276

119275
119278
119277
119280
119279
119282 119283
119284 119281
119285 119282
119286 119284
119287 119285
119288 119286
119287
119281
119290,119291 119292

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119289
119289
119289
119294

119293
119296 119297
119295
119295
119299
119298
119301
119300
119302 119265
119303 119266
119302
119305 119306
119304
119304,119307
119309 119310
119308
119308 119311
119310,119312 119313
119311 119314
119313 119315
119316,119314
119318 119319
119320 119317
119321 119318
119322 119320
119321
119317
119324
119323 119325
119324 119326
119325
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119329 119331
119330
119333 119334
119335,119336 119332
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