Language and Grammar (20 marks)

Rewrite the following sentences, wherever required (2 marks)

1. The installation process of Microsoft Access takes care of stopping services, daemons, and
processes, restarting the IIS service, netconfd, and testinfo.bat, and clean-up of cache.
• The termination of services, daemons, and processes, restarting of the IIS
service, netconfd , testinfo.bat, and cache cleaning are all handled during the
Microsoft Access installation process.
2. The threatened railway strike would cause significant inconvenience to the city: not only do
thousands of commuters rely on trains to get them to and from work, but also as a
connection between other forms of public transportation, such as buses and subways.
• The predicted rail strike would be a major problem for the city because trains
are used by thousands of commuters to go to and from work as well as to
connect to buses and subways, among other modes of public transit.

Rewrite the following material with attention to grammar, spelling, clarity, and
conciseness. If you
feel no changes are required, write “no changes.” (10 marks)
1. The discussions in this chapter are as follows:
• To prepare for installing
No changes require
• Installation of the program
Installation of the programme
• How to configure the program
How to configure the programme?
• Do you want to save the earlier version?
Do you want to save the earlier version?
• Using the program
No changes require

2. You cannot reconnect to the Server without restarting your computer.

You cannot reconnect to the server without restarting your computer.

3. This Chapter provides the information you need to install the software.
This chapter provides the information you need to instal the software.

4.Ask your system administrator for his advise.

No changes require

5. When the system crashes, an administrator will reboot the system.

No changes require

6. Creation of a new document requires opening a blank document.

No changes require
 7. The song is sweet and has melody.
No changes require

8. He browsed the Internet.

No changes require

9. Nancy is among the few who want to continue working with the company.
No changes require
10. The conference was scheduled for July 30th, 2020, in San Francisco.
No changes require

Change the voice (2 marks)

1. Results will be published in the first week of journal.
"In the first week of journal, the results will be published."

2. An explanation of atmospheric stability and a detailed evaluation of its application to

this air quality evaluation is contained in Appendix A.

Appendix A contains an explanation of atmospheric stability as well as a detailed

evaluation of its application to this air quality evaluation.

Are the following sentences or fragments? (2 marks)

1. Because education is important.
Fragment
2. The importance of eating a healthy diet.
Fragment

Sentence Revision (4 marks)

Improve the English of the following sentences. Correct grammar and typing mistakes,
as well as wordiness and poor sentence structure. Where possible, reduce the word
count without changing the meaning of the sentences.
1. An encyclopedia is the ideal place to research a procedure that you are not familiar with, and
it is also handy to use a knowledgebase with lost of articles written by users.
• An encyclopaedia is an excellent resource for researching a procedure that you are
unfamiliar with, and a knowledgebase with thousands of articles written by users is
also useful.

2. Harish was planning to attend his friend’s wedding on June 1, but at the last minute he found
out he had jury duty, so he couldn’t attend the wedding, and he felt really guilty about it.
 • Harish had intended to attend a friend's wedding on June 1, but he found out at the
last minute that he had jury duty, so he couldn't go, and he felt terrible about it.

Descriptive Writing (20 marks)

1. How does product documentation contribute to product quality and the
customer’s overall
product experience? Expected length of the answer is not more than 500 words.

Product documentation can be a valuable marketing tool for both your product and
your company. Because customers rely on product information to make purchasing
decisions, product documentation can be used to support marketing efforts.
• Product documentation has a range of content targeted at different audiences. This
can be a valuable source for marketing automation strategies.
• The content is full of keywords, links and is well structured; all of which improves
SEO.
• High-quality product documentation ensures customers get the full value out of their
product, and this builds loyalty.

Measuring quality in product documentation

Measuring quality in product documentation is the same as for the rest of the product. Quality is
determined by the conformance to the requirements. But what are the requirements for product
documentation?

The purpose of product documentation is to communicate relevant information about the product to
the people who need that information, when they need that information.

For example, a developer requires API reference when integrating with a product, or a first time user
requires instructions about setting up the product when taking it out of the box for the first time.

To help this objective, the content needs to be:

• Clear, concise and unambiguous – It should go without saying that it needs to be in a language
that the reader understands.
• Accurate and comprehensive: If the information is correct, but parts of the product are not
covered, the reader will not be able to achieve their goal.
• Findable and accessible: An often overlooked aspect of quality is its usability in the context of
the product. If a user can’t find the information, then it doesn’t matter how well it is
constructed or how accurate it is, the objective will not be met.

2.Design a checklist of items that would be included in documentation review. (This check list is
shared with technical writers, editors, and reviewers.)
 Item Y N Comments/Changes

The title page includes

required company information
Front Matter/ ☐ ☐
(e.g., logo, company name,
project and document title).

The purpose of the document

Overview ☐ ☐
is clear and complete.

All known
audiences/customers/users are
☐ ☐
described thoroughly and
accurately.

The scope of the document is

☐ ☐
accurate and complete.

Product version numbers and

☐ ☐
release dates are accurate.
 The table of contents reflects
correct page numbers and ☐ ☐
section names.

All steps in the procedure are

Procedure/ accurate and complete. (For ☐ ☐
short procedures.)

-or- Step 1 text and screen

shots are accurate and
Body Text complete. (For lengthier ☐ ☐
procedures and corresponding
screen shots.)
-or- Section 1.1 text is accurate
and complete. (For sections of
☐ ☐
body text that are not broken
into steps.)

All corresponding screen shots

accurately display the current
☐ ☐
version of the software/clearly
relate to the step text.

All charts, graphs, and

diagrams are labeled ☐ ☐
accurately and consistently.
 All sensitive or proprietary data
☐ ☐
has been redacted or masked.

All safety, privacy, and/or

☐ ☐
other details are specified.

Company-specific product
names and industry
terminology used consistently
☐ ☐
throughout the document
(e.g., proper nouns
capitalized).

Copy Review

Acronyms are spelled out

☐ ☐
completely in the first instance.
 All hyperlinks have been tested
☐ ☐
and work.

The document flow and

structure logical for the ☐ ☐
audience to follow.

Spelling and grammar check

☐ ☐
are complete.

The document text is concise

☐ ☐
and clear.

Header contains standard

Standards and Style Review information (e.g., logo, ☐ ☐
document title).
Footer contains standard
information (e.g.,
☐ ☐
confidentiality statement, page
number, date).

Headings match standard font,

☐ ☐
color, size styles.

Body text matches standard

☐ ☐
font, color, size styles.