FR38377 Heater wire pinched: A04A T1 anti sweat heater in the end glass is not working.

During
investigation I found the heater wire was pinched/cut by the corner trim piece during case construction at
factory.

 MY22D038608, FWEG, 727170

ACCIONES
 Reentrenamiento con base a AC-FWAS-074 y no colocar corners después de la prueba de Hipot.
FR38392 Missing Lid Trim: When the contractor installed the case, they found they were missing the
two trim pieces that cover the front of the cassettes for the lid assembly. Please ship these parts to the
contractor ASAP. Thanks

 MY22E043510, FW8GHL, 732741

FR38394, FR38395 CoreLink Controller Issues: FWG/FWEG Cases were shipped with the wrong
controllers (pn: 3053539). BOM shows PN: 3156972. 6 of the 10 controllers were not programed. RC spent
several hours diagnosing and working with AJ Grier to get these programed. AJ had to retrieve the old
program, etc., and help the RC get these cases up and running.

 MY22D038600, FW8GM, 727170

 MY22D038609, FW6GM, 727170
 MY22D038607, FWEG, 727170
 MY22D038608, FWEG, 727170

FR38396, FR38397, FR38400, FR38401, FR38402, FR38403, FR38404, FR38405 Wiring Issues:

FR38396
* Issues with case wiring landed in the wrong spots causing direct shorts. L1 swapped with the L2.

 MY22D038609, FW6GM, 727170

FR38397
*Neutral wire was not stripped and landed under terminal. Controller was only getting half of the voltage.

 MY22D038609, FW6GM, 727170

FR38400, FR38401
* Wire Strands touching the ground and/or terminal next to it.

 MY22D038600, FW8GM, 727170

 MY22D038609, FW6GM, 727170

FR38402, FR38403
* Several wires w/more than half of the copper strands cut off and jammed under the terminals. This included
Defrost wiring.

 MY22D038600, FW8GM, 727170

 MY22D038609, FW6GM, 727170
 MY23B015611, FW8GM, 783545
 MY22D038607, FWEG, 727170
 MY22D038608, FWEG, 727170

FR38404, FR38405
* Jumper wires landed on some of the boards, and some don't have them.

 MY23B015611, FW8GM, 783545

 MY23B015612, FWEG, 783545
 MY23B015613, FWEG, 783545
FR38410, FR38411 Ring Terminals: Per RC relays for the pulse valves are designed for ring terminals.
Some of the wires were landed with no rings crimped on causing the wires to slip out due to the relay terminals
not being designed for bare wire. Issue was found on multiple cases from orders 783545 & 727170.

FR38410

 MY22D038600, FW8GM, 727170

 MY22D038609, FW6GM, 727170
 MY23B015611, FW8GM, 783545

FR38411

 MY22D038607, FWEG, 727170

 MY22D038608, FWEG, 727170
 MY23B015612, FWEG, 783545
 MY23B015613, FWEG, 783545

FR38407, FR38409 CoreLink Controller Issues: These cases did ship with the correct controller, however
RC had to work with AJ to connect to each case to verify programming, clear the logs, reset to factory defaults,
and address the controller. Rebooted to ensure address was saved.

 MY23B015611, FW8GM, 783545

 MY23B015612, FWEG, 783545
 MY23B015613, FWEG, 783545

FR38418 Heaters tripping Breaker: A new nosing A/S heater and a return glass grill A/S heater is needed
for this case. The breaker is tripping when the plug for the heaters is plugged in. It's shorted to the ground.

 MY22D038600, FW8GM, 727170

FR38421, FR38440, FR38441 Wrong ball valve location: Ball valve was located upstream to the solenoid
valve rather than downstream.

FR38421

 MY23B015900, FN800M, 776544

 MY23B015901, FN800M, 776544
 MY23B015902, FN800M, 776544
 MY23B015903, FN800M, 776544
 MY23B015904, FN800M, 776544

FR38440

 MY23B017842, FWE, 776543

 MY23B017845, FWE, 776543
 MY23B017847, FWE, 776543
FR38441

 MY23B017833, FW-12, 776543

 MY23B017834, FW-12, 776543
 MY23B017835, FW-12, 776543
 MY23B017836, FW-12, 776543
 MY23B017839, FW-12, 776543
 MY23B017842, FW-12, 776543
 MY23B017843, FW-12, 776543
 MY23B017844, FW-12, 776543
 MY23B017845, FW-12, 776543
 MY23B017846, FW-12, 776543

FR38431, FR38432 Gaps in the case lid assembly

FR38431 Gaps in the case lid assembly: The case lid assembly frames have gaps gaps on the corners where
the end case and center case meet.

 MY23A000627, FWEGL, 747669

 MY23A000628, FWEGL, 747669
 MY23A000629, FWEGL, 747669
 MY23A000630, FWEGL, 747669
 MY23A000631, FWEGL, 747669
 MY23A000632, FWEGL, 747669
 MY23A000633, FWEGL, 747669
 MY23A000634, FWEGL, 747669

FR38432 gaps in the case lid assembly: the cases lid assemblies have gaps between the top of the frame
sections for the center case. The T molding provided for this joint is not sufficient to cover the gaps. There are
also gaps where the center case and FWE end cases meet.

 MY23A000638, FW8GL, 747669

 MY23A000639, FW8GL, 747669
 MY23A000640, FW8GL, 747669
 MY23A000638, FW8GL, 747669
 MY23A000641, FW8GL, 747669

FR38446 Incorrect hardware sent with partition: Incorrect hardware sent with partition. All thread is too
short, and no nuts and washer were sent

 MY23A004405, FW12M, 746376

OFRECER 3098732/A;1-ROD-THREADED 5/16-18 X 13.5IN:1 COMO OPCION A SUSTITUIR

FR37493 Pipe partition too short: All Thread provided for pipe partition is too short to joint cases with. The
installers received 12" pieces of all thread and should have been 14" to properly join the cases and pipe
partition.

 MY22M116689, FWES, 746689

 MY22M116690, FWES, 746689

OFRECER 3098732/A;1-ROD-THREADED 5/16-18 X 13.5IN:1 COMO OPCION A SUSTITUIR

FR38275 FW glass channel uneven: FW12 channel where the glass sits is uneven and bows in the center
which causes the glass to sit unevenly. The glass does not adhere to a uniform level and cannot be further
adjusted, which causes a large height deviation while lining up glass and handrails to adjacent cases.
Furthermore, this causes an issue when joining the handrails with the joining cover. This was observed on
multiple cases at this site.

 MY23A005178, FW12GM, 762317

 MY23A005192, FW-12G, 762317

FR38548, FR38549, FR38571, FR38572 Wrong color top rails: The handrails came in grey and not white

FR38548
 MY22F056112, FWE, 747202
 MY22F056113, FWE, 747202
 MY22F056114, FWE, 747202
 MY22F056115, FWE, 747202

FR38549
 MY22F056087, FW-12, 747202
 MY22F056088, FW-12, 747202

FR38571
 MY22N121892, FW-12G*, 755109
FR38572
 MY22N121895, FW-12G*, 755109

FR38487 Dixell Controller failure: From the installing contractor: We have another bad case controller over
at our TraderJoes 353. The case number is above. The case will work until it ices up again. The issue is the
solenoid is being sent constant voltage, so it is not defrosting properly. We will need another case controller
asap. Controller M/N: XM679K
 MY22K090160, F8G00M, 742357

FR38545 Unfinished Lid rear: The case was ordered with Lids, but there is nothing closing the back side off.
This is an end case that has a lid and the parent case does not. This configuration was not considered when kits
were set up. See Email for solution
 MY22L103679, FWEGL, 750280
FR38550 SS Rail top heaters: The heaters on the FW cases are either not working or they have hot and cold
spots in them. Dave Martin noticed this during store opening.
FR38550
 MY22L104018, FW12GM, 750726
 MY22L104019, FW12GM, 750726
 MY22L104023, FW8GM, 750322
 MY22L104024, FW8GM, 750322
FR38551
 MY22L104032, FWEG, 750726
 MY22L104033, FWEG, 750726

FR38555 Case Penetration: There is an unsealed penetration in the bottom of the case that is directly above
the electrical box that houses the case controller. This penetration will let moisture directly into the box during
defrost cycles. Possibly the cause of the controller failures we have been having at this store.

 MY22K090160, F8G00M, 742357

FR38574 Defrost Htr Failure: Per contractor they had a coil heater on a FW12G case fail. Contractor
reported that they had spent a few hours trouble shooting the defrost on this 12' case and one of the FWG's.
They found several lose wiring connections at the terminal blocks. No pictures.

 MY22H075791, FW12GM, 754256

FR38625 Dixell Controller Failure: Per tech, another Dixell Controller has failed.

 MY22K090153, F8G00M, 742357