Semester-VI MCQ

Sr.
no Unit Question Option 1 Option 2

1 1 Operations Research Model in which values Physical symbolic
2 1 Mean, Median and Mode are measures ofCentral Tendency Dispersion
3 1 ____ & ____ are the techniques applied CPM & PERT Assignment & Trans
4 1 Operation Researh techniques are ____ inQualitative Judgemental
5 1 ___ are the entities whose values are to Objective funtion Decision Variable
6 1 Objective Function is expressed in terms Numbers Symbols
7 1 ____ are the restrictions or limitations i Variables Costs
8 1 The type of constraints which specifies mLess Than Greater Than
9 1 In linear programming ___ represents matObjective Funtion Decision Variable
10 1 the region of feasible region in LPP graphInfeasible Region Unbounded Region
11 1 When the feasible region is such that the Infeasible
v Region Alternate Optimal
12 1 In case of an _____ constraint, the feasible
Less Than Or Equal Greater Than Or Equ
13 1 In linear programming unbounded soluti Infeasible Solution Degenerate Solution
14 1 The incoming variable column in the simplKey Column Incoming Column
15 1 The outgoing variable row in the simplex Outgoing Row Key Row
16 1 The variable added to the LHS of a less thaSurplus Variable Artificial Variable
17 1 The intersection value of key column and Vital Element Impostant Element
18 1 A resource which is completely utillized i Null Resource Scare Resource
19 1 The value of one extra unit resources is c Unit Price Extra Price
20 1 In simplex, a maximization problem is optimEither Zero Or PositiEither Zero Or Negat
21 1 The objective function and constraints a Positive And Negati Controllable And Un
22 1 Operation research approach is typically Physical Model Mathematical Model
23 1 Mathematical model of linear programmiIt Helps In Convert Decision Makers Pr
24 1 Operations Research approach is _______Multi-Disciplinary Scientific
25 1 Graphical method of linear programming 2i 10
26 1 In a given system of m simultaneous line n basic variables m basic variables
27 1 A feasible solution to a linear programm Must Satisfy All Th Need Not Satisfy Al
28 1 While solving a linear programming problAdding Another Cons Adding Another Vari
29 1 In the optimal simplex table, Zj-Cj=0 val Alternative SolutionBounded Solution
30 1 If any value in XB column of final simplex Bounded Solution Infeasible Solution
31 1 If all aij values in the entering variable There Are Multiple SThere Exist No Solut
32 1 For any primal problem and its dual___ Optimal Value Of ObPrimal Will Have An
33 1 The right hand side constant of a constr A Coefficient In The A Right Hand Side C
34 1 If primal linear programming problem ha Finite Solution Infinite Solution
35 1 Simplex method was designed by ______Dantzig A.Charnes
36 1 The cell with allocation can be called____Cell Empty Cell
37 1 If the constraints of an LPP has an in equ Slack Surplus
38 1 A feasible solution of an LPP that optimiz Basic Feasible Solut Optimum Solution
39 1 The cost of a surplus variable is ________0 1
40 1 If all the constraints of the primal probl Less Than Or Equal Greater Than Or Equ
41 1 In an LPP functions to be maximized or mConstraints Objective Function
42 1 LPP that can be solved by graphical met Linear Constraints Quadratic Constrain
43 1 If the primal problem has n constraints a mn m+n
44 1 The area bounded by all the given constraFeasible Region Basic Solution
45 1 If one or more variable vanish then a bas Non Feasible RegionFeasible Region
46 1 The non basic variables are called _____ Shadow Cost Opportunity Cost
47 1 Key element is also known as __________Slack Surplus
48 1 Solution of a Linear Programming Problem Unbounded Bounded
49 1 An n-tuple of real numbers which satisfi Solution Basic Solution
50 1 The coefficient of slack\surplus variables 0 1
51 1 The coefficient of an artificial variable 0 1
52 1 Choose the correct statement: A degenera Gives An Optimum SGives Zero Value To
53 2 To find initial feasible solution of tran North west corner Least cost method
54 2 In a transportation problem, the method Least cost South east
55 2 When total allocation of transportation Non-degenerate Degenerate
56 2 When there is degeneracy in transportati Dummy Penalty
57 2 In minimization problem the objective fu Minimize Maximize
58 2 In structure of transportation problem th Uniform Constant
59 2 In structure of transportation problem Finite Infinite
60 2 The supply from each supply centre is __ Uniform Constant
61 2 In a transportation problem if total sup Balanced Unbalanced
62 2 A feasible solution which minimizes the toOptimal Profit
63 2 If M+N-1 = No. of allocations in transport There Is No Degene Problem is balance
64 2 A transportation solution is ________ wheOptimal Degenerate
65 2 To solve a maximization transportation pr Regret Matrix Null Matrix
66 2 Which of the following considers differenNorth West Corner Least Cost Method
67 2 When there is condition in the problem thProhibited Not Possible
68 2 __________ or __________ are used to "b Destinations; SourceUnits Supplied; Un
69 2 The occurrence of degeneracy while solv Total Supply Equal There Is Inequalit
70 2 An alternate optimal solution to a minim Positive With At Le Positive And Great
71 2 One disadvantage of using North west corne It Is Complicated T It Does Not Take In
72 2 The large negative opportunity cost value It Ensures No Rim It Represents Cost
73 2 The method of finding an initial solution Vogel’S Approxima North West Corner
74 2 Assignment means _________ allocation One To One Many To One
75 2 The most efficient method for solving an Modi Method Vogel’S Approxima
76 2 If the no. of rows & columns in an assign Prohibited Infeasible
77 2 The method of solution of assignment pr NWCR VAM
78 2 when a maximization assignment problemCost i Matrix Profit Matrix
79 2 The extra row or column which is added Regret Epsilon
80 2 When a particular assignment is given prob Infeasible Degenerate
81 2 If in an assignment problem, no. of rows Problem Is Degenra Problem Is Unbalan
82 2 Hungarian Method is used to solve A Transportation Pr A Travelling Salesm
83 2 If an optimal solution is degenerate, the There Are AlternatiThe Solution Is Infea
84 2 The degeneracy in the transportation proDummy Allocation NThe Problem Has No
85 2 When the total supply is not equal to totaBalanced Unbalanced
86 2 The solution to a transportation problem m+n m*n
87 2 The initial solution of a transportation The Solution Be OptThe Rim Condition Ar
88 2 The dummy source or destination in a traSatisfy Rim ConditioPrevent Solution F
89 2 The occurrence of degeneracy while solviThe Solution So ObtaThe Solution So Obta
90 2 An alternative optimal solution to a mini Positive And GreatePositive With At Lea
91 2 The solution to a transportation problem 10 8
92 2 The calculation of opportunity cost in th Cj –Zj Value For No Value Of A Variable
93 2 The assignment algorithm was develope Modi Hungarian
94 2 If we were to use opportunity cost value fEqual To Zero Most Negative Num
95 2 An assignment problem is considered as aThe Number Of Rows All Xij= 0
96 2 Every basic feasible solution of a gener 2n-1 n
97 2 To proceed with the MODI algorithm for NWCR n-1
98 2 Maximization
with assignment
zero opportunity costproblem
becauseisthe
traobjective
Adding Each Entry Subtracting Each E
is to_________.
99 2 Minimize Total CostReduce The Cost Of
100 2 An optimal assignment requires that the Rows Or Coloumns Rows And Coloumns
101 2 Which of the following methods is used toNorth West Corner Vogels Approximati
102 2 Drawback of using North-West Corner Rule It Is Complicated ToIt Does Not Take Int
103 2 In a transportation problem the number Less Than Or Equal Greater Than Or Equ
104 2 The transportation problem is balanced, Total Demand And To None Of The Routes
105 2 The allocation cells in the transportation Occupied Unoccupied
106 2 _____________ is a completely degeneratAssignment North West Corner
107 2 For a salesman who has to visit n cities, f n! (n+a)!
108 2 The purpose of a dummy row or column in
O
(c) the data are arrangement in a square matrix btain Balance BetwPrevent A Solution
109 2 (d) non of the above Each Row And Colum Each Row And Colum
110 2 In the process of evaluating location alt Total Demand Total Supply
111 2 In a transportation problem, items are al At A Maximum CostAt A Minimum Cost
112 2 If there were n workers & n jobs there w n! solutions (n-1)! solutions
113 2 In applying Vogel's approximation methodFinding The Largest Finding The Smalles
114 2 The northwest corner rule requires that we Lower Right Corner Upper Right Corner
115 2 In assignment problem of maximization, tProfit Optimization
116 2 The purpose of a dummy source or dummy Prevent The Soluti Obtain A Balance Be
117 2 Which of the following is NOT needed to The Cost Of Shippi The Destination Po
118 2 In a transportation problem, we must m Destinations; SourceUnits Supplied; Un
119 2 While solving an assignment problem, an Minimize
a total cost Reduce the cost of
120 2 The method used for solving an assignmen Reduced matrix me MODI method
121 2 Maximization assignment problem is tranAdding each entry i Subtracting each ent
122 2 If there were n workers & n jobs there w n! solutions (n-1)! Solutions
123 2 An assignment problem can be solved by Simplex method Transportation met
124 2 The Hungarian method for solving an assiA transportation pr A travelling salesm
125 2 As for maximization in assignment problem Cost Optimization
126 2 For solving an assignment problem, whic American Hungarian
127 2 _________ is one of the fundamental comAssignment proble Transportation pro
128 2 If no.of rows are equal to number of col Balanced & MinimizaUnbalanced & Minim
129 2 If no.of rows are equal to number of col Balanced & MaximizUnbalanced & Maxim
130 2 If no.of rows are equal to number of col Balanced & MinimizaBalanced & Maximiz
131 2 Once the initial basic feasible solution Optimality test Modified distributi
132 2 The assignment model is aspecial case o Maximum-flow Transportation
133 2 An assignment problem is a special form 0 3
134 2 The Assignment problem is said to be balan Not equal Equal
135 2 Alternate solution in Assignment problemThere e is no single z Dominance Principle
136 2 If solution is not optimum, we move to neMaximum of uncoveMinimum of uncove
137 2 Hungarian method was developed by Harold Kuhn Fisher
138 2 Condition to solve Assignment problem bUnbalanced and minBalanced and maxim
139 2 The initial solution of a transportation The solution be optiThe rim conditions a
140 2 The dummy source or destination in a traSatisfy rim conditio Prevent solution f
141 2 The solution to a transportation problem m w+n m*n
142 2 If an opportunity cost value is used for anEqual to zero Most negetative nu
143 2 The smallest quantity is chosen at the corIt improve the total It does not disturb
144 2 Which of the following methods is used toLeast cost method Vogel's approximat
145 2 The solution of any transportation probl Five Two
146 2 An optimal solution is the _______stage of Third First
147 2 Any feasible solution to atransportation pIndependent Non degenerate
148 2 Transportaton algorithm can be used for Service Products
149 2 If demand is lesser than supply then du Simple problem Balanced problem
150 2 According to transportation problem numb m+n-0 n+m-1
151 2 The purpose of the transportation approac Total profit Total shipping costs
152 2 If one of the opportunity costs is zero theThere is alternativeThere is degenerate
153 2 The loop in the transportation exist if One of the opportuni One of the opportuni
154 2 Vogel's method is also known as MODI method Penalty method
155 2 The linear programming model for a transDestination/Source Source/Destination
156 2 If one of the routes cannot be used for tr Prohibited transpor Unbalanced transpo
157 3 ______________ are techniques of proj CPM & PERT Project CRASHING
158 3 The longest path in the network is calle Sub Critical Path Critical Path
159 3 The second longest path in the network i Backward Critical
160 3 Forward pass are done to calculate ____ Latest Earliest
161 3 Floats for critical activities will be alway Zero One
162 3 Total float =_________or LFT-EFT. EST-LST LFT-EFT
163 3 Burst event is __________ of multiple actiMerging Point Starting Point
164 3 _______________ event is completion point Burst Merge
165 3 ______________ activity is imaginary actiCritical Non Critical
166 3 In project crashing cost associated with ac Indirect Direct
167 3 As we systematically crash the the proje Descreases, DecreasDecreases, Increase
168 3 Crash cost per day is also called as _____ Slope Optimal Cost
169 3 The maximum time in which an activity wPessimistic Time Optimistic Time
170 3 Probaboility of project completion in its 0.25 0.5
171 3 _____________________ time is the shorPessimistic Time Optimistic Time
172 3 The Objective of network analysis is to Minimize Total Proj Minimize Toal Proje
173 3 The activity cost corresponding to crash Critical Time Normal Time
174 3 An activity which doesnot consume neithePredecessor ActivitySuccessor Activity
175 3 The difference between Total and Free F Interim Float Interference
176 3 The number of time estimates involved i One Two
177 3 Activities A, B, and C are the immediate pre 10 15
178 3 Which of the option is not a notable chal Deadlines Exist. Independent Activiti
179 3 The particular task performance in CPM Dummy Event
180 3 PERT analysis is based on ____________Pessimistic Time Optimistic Time
181 3 The full form of CPM is ______________ Critical Path Metho Control Path Metho
182 3 The difference between the maximum time Free Float Independent Float
183 3 What enables us to determine the earliest Programme EvaluatiReview Technique (P
184 3 ___________ cost includes the cost of mat Indirect Cost Direct Cost
185 3 While scheduling a project by CPM A Project Is Divided Required Time For Ea
186 3 Completion of a CPM network diagram acConnector Event
187 3 The critical path Is A Path That Oper Is A Mixture Of All P
188 3 The earliest start time rule Compares The Activit Compares The Activi
189 3 Expected time of an activity ((a+4m+b)/6) (a+b)
190 3 Variance of critical path Sum Of Standard Devi Sum Of Variance Of Al
191 3 Total Project Cost is Direct Cost + Crash Direct Cost + Indirec
192 3 The two types of cost involved in project Direct & Indirect Total & Partial
193 3 In project crashing, rent & overheads ar Significant Insignificant
194 3 Backward pass calculations are done to f Tentative Definite
195 3 In project crashing, as we systematically Descreases, DecreasDecreases, Increase
196 3 Fill in the blanks with '<' or '>' sig as ap < , > > ,>
197 3 In pert, the time estimates calculated by Optimistic Pessimistic
198 3 A________can have more than one criticaNetwork Customer
199 3 A activity in a network diagram is said to Forward Pass Backward Pass
200 3 The objective of network analysis is to_ Minimize Total Proj Minimize Toal Proje
201 3 In program evaluation review technique nIt Is A Unimodal Dis It Has Got Finite No
202 3 Float analysis in useful for________. Projects Behind TheProjects Ahead Of T
203 3 The activity which can be delayed withouTotal Float Free Float
204 3 In time cost trade off function analysis__ Cost Decreases LineaCost Increases Linea
205 3 In the network, only one activity may c 1 2
206 3 The irreducible minimum duration of the Critical
p Time Crashed Duration
207 3 An activity which does not consume neit Activity Predecessor Activity
208 3 The initial event which has all outgoing 0 1
209 3 Slack is also known as ____________ Activity Event
210 3 An activity is critical if its _____________Total Free
211 3 The inference float is ____ Free Float Total Float
212 3 In Program Evaluation Review Technique O t ptimistic Time Pessimistic Time
213 3 The __________ time for an activity can Normal Optimistic Time
214 3 What is the objective of crashing a projecTo Save On The ProjTo Reduce The Proje
215 3 How will crashing the project impact the Increase Project CosNo Effect To Project
216 3 Activity which can be perform simultaneoPredecessor ActivitySuccessor Activity
217 3 An ______ is an operation which has to bEvent Activity
218 3 Node is represented by _________ A Straight Line A Curve
219 3 The representation of project with activi Event Acitvity
220 3 The critical path refers to ________ Longest path in termShortest path in ter
221 3 In PERT the expected time is _________ of Simple average Weighted average
222 4 _______ model helps in determining the optimal
Basic sequence ofNWCR the job.
223 4 The time required by each job at machineProcessing
is called as___________.
Time Elapsed Time
224 4 The ____________ of all jobs on all machines Elapse areTime
known and Processing
remain constant.
Time
225 4 Transit time to move a job from one machine Eligible
to another is__________.
Negligible
226 4 The order in which machines are requiredProcessing
for completing
Orderthe Processing
job is calledTime
____________ ord
227 4 The time between starting of the first jobProcessing
and completionOrderof the
Idlelast
Time
job in sequencing proble
228 4 The time during which machine remains wa Elapsed Time Machine Time
229 4 In sequencing problem, the order of completion
Job Sequence
of jobs is called
Linear
____________.
Sequence
230 4 In solving a job sequencing it is assumed Same Different
231 4 The participants in a game are called _______.
Play Off Play Out
232 4 A game having more than two players is Mixed Stratery GamPure Game
233 4 The outcome of the interaction of selectePlay Off Course Of Action
234 4 A situation in a game where, in the payoffSaddle
matrix,Game
maximin ofSaddle
row is Event
equal to minimax of col
235 4 The various alternatives or course of acti Strategies Payoff
236 4 A ____________ is the one in which gainsTotalof the
Sum winner
Gameare equal
Zero Sum
to sum
Game
of total losses of a
237 4 If the saddle point is available in the game,
Mixed
it is called
Strategy
as ___________
GamFair Game
238 4 _________ activity doesn’t consume timeZero Dummy
239 4 Vlue of the game (V*) is zero means Mixed Strategy GamFair Game
240 4 Row can be ________ from the game matrix Added to reduce the order
Reduced
of the matrix.
241 4 All the elements in a column are ________orLesser equal
Thanto the corresponding
Greater Thanelements in anothe
242 4 What is the fundamental purpose of gam To Analyse Decisio To Analyse Strategic
243 4 Two person zero-sum game means that t Sum Of Losses To OnSum Of Losses To On
244 4 Which one of the following is a part of Probabilities Strategies
245 4 In game theory, the outcome or consequenc Payoff. Penalty.
246 4 In game theory, a situation in which one fNonzero-Sum GamePrisoners’ Dilemma.
247 4 Total elapsed time to processes all jobs Summation Of TimeDifferenceO Between
248 4 Game theory models are classified by theNumber Of Players Difference Of Payoff
249 4 A game is said to be fair if Both Upper And LowUpper And Lower Va
250 4 Mixed strategies are only used when matBest Point Maximum Point
251 4 What happens when maximin and minimax No Solution Exists Solution Mixed
252 4 Games which involves more than two playConflicting Game Negotiable Game
253 4 When the sum of gains of one player is equ Biased Game Zero Sum Game
254 4 A saddle points exists when Maximin Value = MaMinimax Value = M
255 4 In a pure strategy game Any Strategy May BeA Particular Strateg
256 4 While solving an assignment problem, an Minimize
a total cost Reduce the cost of
257 4 The method used for solving an assignmen Reduced matrix me MODI method
258 4 The purpose of a dummy row or column in Obtain independentPrevent a solution
259 4 Maximization assignment problem is tranAdding each entry i Subtracting each ent
260 4 If there were n workers & n jobs there w n! solutions (n-1)! Solutions
261 4 An assignment problem can be solved by Simplex method Transportation met
262 4 The Hungarian method for solving an assiA transportation pr A travelling salesm
263 4 As for maximization in assignment problem Cost Optimization
264 4 For solving an assignment problem, whic American Hungarian
265 4 _________ is one of the fundamental comAssignment proble Transportation pro
266 4 If no.of rows are equal to number of col Balanced & MinimizaUnbalanced & Minim
267 4 If no.of rows are equal to number of col Balanced & MinimizaBalanced & Maximiz
268 4 Once the initial basic feasible solution Optimality test Modified distributi
269 4 The assignment model is aspecial case o Maximum-flow Transportation
270 4 An assignment problem is a special form 0 3
271 4 The Assignment problem is said to be balan Not equal Equal
272 4 Alternate solution in Assignment problemTheree is no single z Dominance Principle
273 4 If solution is not optimum, we move to neMaximum of uncoveMinimum of uncove
274 4 Hungarian method was developed by Harold Kuhn Fisher
275 4 Opportunity cost matrix is derived by Subtracting all el Adding all element
276 4 Condition to solve Assignment problem bUnbalanced and minBalanced and maxim
277 4 The initial solution of a transportation The solution be optiThe rim conditions a
278 4 The dummy source or destination in a traSatisfy rim conditio Prevent solution f
279 4 The solution to a transportation problem m w+n m*n
280 4 If an opportunity cost value is used for anEqual to zero Most negative numb
281 4 The smallest quantity is chosen at the corIt improve the total It does not disturb
282 4 Which of the following methods is used toLeast cost method Vogel's approximat
283 4 The solution of any transportation probl Five Two
284 4 An optimal solution is the _______stage of Third First
285 4 Any feasible solution to atransportation pIndependent Non degenerate
286 4 MODI method is used to obtain Optimal solutions Optimality test
287 4 Transportaton algorithm can be used for Service Products
288 4 If demand is lesser than supply then du Simple problem Balanced problem
289 4 According to transportation problem numb m+n-0 n+m-1
290 4 The purpose of the transportation approac Total profit Total shipping costs
291 4 If there is balanced maximization type of Add dummy row Add dummy column
292 4 If one of the opportunity costs is zero theThere is alternativeThere is degenerate
293 4 The loop in the transportation exist if One of the opportuniOne of the opportuni
294 4 Penalty is defined as Difference between Difference
l between
295 4 The linear programming model for a transDestination/Source Source/Destination
Option 3 Option 4 Correct Answer
Deteministic Probablistic Deterministic
Probability Deterministic probab Central Tendency
Decision Theory andLP & NWCR CPM & PERT
Approximate Quantitative Quantitative
Constratints Opportunity Costs Decision Variable
Decision Variables Constraints Decision Variable
Profits Constraints Contraints
Less Than Or GreateNone Less than
Redundancy Constraints Contraints
Infinite Region Feasible Region Feasible region
Unbounded Solutio Unique Solution Unbounded solution
Mixed Equal To Equal To
Infinite Solution Unique Solution Infinite Solution
Variable Column Important Column Key Column
Interchanging Row Basic Row Key Row
Slack Variable Additional Variable Slack Variable
Key Element Basic Element Key Element
Zero Resources Abundant ResourceScarce Resources
Retail Price Shadow Price Shadow Price
Only Positive Only Negative Either Zero Or Negative
Strong And Weak Degenerate & Non Controllable And Uncontrollable
Iconic Model. Descriptive Model. Mathematical Model.
It Captures The Rel It Enables The Use It Helps In Converting The Verbal Description And Numerical Data Into M
Intuitive Collect Essential Da Multi-Disciplinary
Finite Infinite 2
(n-m) basic variable (n+m) basic variableM Basic Variables
Must Be A Corner PoMust Optimize The VMust Satisfy All The Constraints Of The Problem Simultaneously
Removing A Variabl Removing A ConstraRemoving A Constraint
Infeasible Solution Unbounded Solutio Alternative Solution
Unbounded Solutio No Solution Infeasible Solution
Solution Is Degener Solution Is Unboun Solution Is Unbounded
Both Primal And DuaDual Will Have An Op Primal Will Have An Optimal Solution Iff Dual Does Too
An Input Output Coef A Left Hand Side ConA Coefficient In The Objective Function
Bounded Solution Unbounded Solutio Finite Solution
Lemke Hungarian Dantzig
Basic Cell Non Basic Cell Basic Cell
Artificial Decision Slack
Feasible Solution Solution Optimum Solution
2 -1 0
Equal To 0 Greater Than Or Equal To
Basic Solution Feasible Solution Objective Function
Non Linear ConstraiBi-Quadratic ConstraLinear Constraints
m-n m/n mn
Non Feasible RegionOptimum Basic FeasiFeasible Region
Degenerate SolutionBasic Solution Degenerate Solution
Slack Variable Surplus Variable Shadow Cost
Artificial Pivot Pivot
Optimum Solution No Solution Unbounded
Feasible Solution Non Basic Solution Solutiuon
M -M 0
-1 -M -M
Yields More Than OnMakes Use Of All AvGives Zero Value To One Or More Of The Basic Variable
Transportation Vogel’s approxima Least Cost Method
Vogel’s approximat North west corner Vogel’S Approximation
Feasible Infeasible Feasible
Epsilon Regret Epsilon
Equal Unequal Minimize
Even Improper Constant
Many Few Finite
Equal Infinite Constant
Unfair Fair Balanced
Nuptial Bounded Optimal
Problem is degener Solution Is Optimal There Is No Degeneracy
Balanced Solved Optimal
Conversation matri Optimal Matrix Regret Matrix
Vogel’s approximat Row Minima MethoVogel’S Approximation Method
Impossible Unbounded Prohibited
Dummy Rows; Dumm Large Cost CoefficienDummy Rows; Dummy Columns
The Few allocations The Solution ObtainThe Solution Obtained Is Not Feasible
Negative with at leaNegative & Less Tha Positive With At Least One Equal To Zero
It Leads To DegeneraIt Does Not ConsiderIt Does Not Take Into Account Cost Of Transportation
It Represent’S Per It Represent SolutionIt Represent’S Per Unit Cost Reduction
Hungarian Method Least Cost Method Vogel’S Approximation Method
Many To Many One To Many One To One
Hungarian Method LP method Hungarian Method
Unbounded Unbalanced Unbalanced
LCM Hungarian Hungarian
Regret Matrix Dummy Matrix Regret Matrix
Dummy Extra Dummy
Unbbalanced Prohibited Prohibited
It Is A Maximizatio Optimal Solution Is Problem Is Unbalanced
A LP problem Assignment Proble None Of These
The Solution Is Use The Solution Is Infea There Are Alternative Optimal Solution
The Multiple Optimal Alternative SolutionThe Problem Has No Feasible Solution
Degenerate Terminated Unbalanced
m+n-1 m+n+1 m+n-1
The Solution Not BeThe Solution Is InfeaThe Rim Condition Are Satisfied
Prevent Solution To To Balance ProblemSatisfyrim Condition.
The Few Allocation The Solution So ObtaThe Solution So Obtained Is Not Feasible
Negative With At LeNegative Or Zero Positive With At Least One Equal To Zero
2 20 8
Variable In Xb-Colu Value Of Replacemen Cj –Zj Value For Non-Basic Variable Columns In The Simplex Method.
Huhn Vogels Hungarian
Most Positive NumbEqual To 1 Most Negative Number
All Rim Conditions ATotal Demand Is EquThe Number Of Rows Equals Columns
n+1 N-2 2n-1
2n-1 N-2 n-1
Subtracting Each EnAdding Each Entry I Subtracting Each Entry In The Table From The Maximum Value In That Ta
Reduce The Cost Of Reduce Total Cost OMinimize Total Cost Of Assignment.
Rows + Coloumns - Rows - Coloumns Rows Or Coloumns
Least Cost Method Modified Distributi Modified Distribution Method
It Does Not ConsiderIt Does Not ConsiderIt Does Not Take Into Account Cost Of Transportation
Equal To Less Than Equal To
Total Demand EqualsNumber Of Sources Total Demand Equals Total Supply Irrespective Of The Number Of Source
No Finite Occupied
Vogels Approximati Least Cost Method Assignment
(n-a)! n (n-a)!
Provide A Means OfPrevents A Solution Obtain Balance Between Total Activities And Total Resources
The Data Are ArrangEach Row And Each Each Row And Column Has Only One Zero Element
Total Shipping Cost Number Of DestinatTotal Shipping Cost
At A Minimum ProfiAt A Minimum ReveAt A Minimum Cost
(n!)nsolutions n solutions N! Solutions
Finding The Differe Finding The Sum Of Finding The Difference Between The Two Lowest Unit Costs In Each Row
Highest Costly Cell Upper Left-Hand CorUpper Left-Hand Corner Of The Table
Cost Task Profit
Make Certain That TProvide A Means OfObtain A Balance Between Total Supply And Total Demand.
The Origin Points AnDegeneracy Degeneracy
Columns; Rows Positive Cost CoefficUnits Supplied; Units Demanded
Reduce the cost of tMaximize total cost Minimize total cost of assignment
Hungarian method Simplex method Hungarian method
Subtracting each enAdding each entry inSubtracting each entry in the table from the maximum value in that table
(n!)n solutions n solutions n! solutions
Least cost method Simplex & Transpor Simplex & Transportation both method
A linear programmi Optimization probl A travelling salesman problem
Profit Time Profit
German Korean Hungarian
Optimization probl Linear programmingAssignment problem
Balanced and MinimUnbalanced & Minim Balanced and Minimization Assignment problem
Balanced and MaximUnbalanced & Maxim Unbalanced & Maximization Assignment Problem
Balanced and MaximBalanced and MinimBalanced and Maximization Assignment problem
Vogel's Approximat Least cost method Optimality test
Shortest-route Longest-route Transportation
2 1 1
Symmetric Unequal Equal
Hungarian method iNorth-west corner mThere is no single zero available for assignment row or column wise
Minimum of coveredMaximum of covereMinimum of uncovered elements
Vogel Marshal Harold Kuhn
Minimization and b Maximization and uMinimization and balanced
The solution not be The solution be Ind The rim conditions are satisfied
Ensure that total co Prevent solution f Satisfy rim conditions
m+n-1 m+n+1 m+n-1
Most positive numbNot equal to zero Most negetative number
It improve the total It ensure feasible soIt ensure feasible solution
Modified distributi North-west corner Modified distribution method
Three Four Two
Second Final Second
Degenerate Optimization Non degenerate
Items Goods Goods
Transportation pro L L P problem Balanced problem
m+n-1 1+m-n m+n-1
Total variable costs Total fixed costs Total shipping costs
There is prohibited sThere is non degeneThere is alternative solution
One of the opportuni One of the opportuniOne of the opportunity cost is negative
NWCR method Least cost method Penalty method
Demand/Source Source/Demand Demand/Source
Feasible transporta Degenerate transpoProhibited transportation problem
Job Sequencing Assignment CPM & PERT
Backward Forward Critical Path
Sub Critical Forward Forward
Longest Shortest Shortest
Negative Positive Positive
LST=EST EFT-LST LST-EST
Ending Point Dividing Point Dividing Point
Inetrsecting Critical Critical
Dummy Zero Zero
Crash Normal Normal
Increases, DecreaseIncreases, IncreasesIncreases, Increases
Cost Slope Indirect Cost Indirect Cost
Most Likely Ime Expected Time Expected Time
0.75 1 0.5
Most Likely Ime Expected Time Expected Time
Minimize ProductionMaximize Total ProjMaximize Total Project Duration
Cost Slope Crash Cost Crash Cost
Dummy Activity Activity Activity
Inference Slack Slack
Three Four Four
12 8 15
Too Many Workers M Costly Delay Costly Delay
Activity Contract Contract
Most Likely Time Pessimistic, OptimisPessimistic, Optimistic & Most Likely Time
Critical Plan Manag Control Path Mana Control Path Management
Total Float Half Float Total Float
PERT Deployment Of ResoPERT
Crash Cost Overhead Overhead
All Activities Should All Activities Must All Activities Must Be Merge Activity
Node Connector,Event & Connector,Event & Node
Is The Longest Path Is The Shortest PathIs The Shortest Path
Directs When A Proje Regulates When A PrRegulates When A Project Must Begin.
(a+c) (a + 4m+6) ((a+4m+b)/6)
Square Of Standard Square Of Variance Square Of Variance
Indirect Cost + Cras Crash Cost+ Normal Crash Cost+ Normal Cost
Visible & Invisible Measurable & Non- Measurable & Non-Measurable
Indirect Direct Direct
Latest Earliest Earliest
Increases, DecreaseIncreases,Increases Increases,Increases
>,< <,< <,<
Most Likely Expected Expected
Server Assignment Proble Assignment Problem
Critical Non Critical Non Critical
Minimize ProductionMaximize Total ProjMaximize Total Project Duration
It Need Not Be Sym The Project Is Progr The Project Is Progressing Well
Cost At Normal TimeThe Chain Of Activ The Chain Of Activities May Have A Common Event Yet Be Independent B
Independent Float Variance Of Each FloVariance Of Each Float
Cost At Normal TimeCost Increases LineaCost Increases Linearly As Time Increases
3 4 4
Cost Slope Crash Cost Crash Cost
Successor Activity Dummy Activity Dummy Activity
2 -2 -2
Float Time Time
Independent Intereference Intereference
Difference BetweenAddition
T Of Total Fl Addition Of Total Float & Free Float
Most Likely Time Expected Time Expected Time
Pessimistic Time Most Likely Time Most Likely Time
To Shorten The ProjTo Decrease Your B To Decrease Your Budget
Reduce Project CostIt Depends On The SiIt Depends On The Size Of The Project
Sequential Activity Concurrent Activity Concurrent Activity
Float Slack Slack
An Arrow A Circle A Circle
Duration Network Diagram Network diagram
Longest path in termShortest path in ter Longest path in terms of duration
Harmonic average Geometric average Weighted average
Sequencing VAM's Sequencing
Processing Order Idle Time Processing Time
Idle Time Processing Order Processing Time
Required Constant Negligible
Edle Time Sequence Order Processing Order
Processing Time Elapsed Time Elapsed Time
Idle Time Processing Time Idle Time
Optimal Strategy Ascending Order Job Sequence
Unique Unequal Same
Players Course Of Action Players
N-Person Fair Game N-Person
Payoff Play On Payoff
Saddle Point Value Saddle Point
Ideas Course Of Action Strategies
Non Sum Game Sum Game Zero Sum Game
Pure Strategy GameZero Sum Game Pure Strategy Game
Pure Activity Dead Dummy
Pure Strategy GameZero Sum Game Fair Game
Eliminated Divided Eliminated
Less Than Equal To Greater Than Equal Greater Than
To Predict Decision To Predict Firm Beh To Analyse Decision-Making
Sum Of Losses To OnSum Of Losses To OnSum Of Losses To One Player Is Equal To The Sum Of Gains To Other
Players Payoff Strategies
Reward. End-Game Strategy.Payoff.
Zero-Sum Game. Cartel Temptation. Zero-Sum Game.
Summation Of Idle TDifference BetweenDifference Between Tome For Completion Of Last Job And Time For Star
Strategies Course Of Action Number Of Players
Upper Value Is Mor Upper Value Is GreaBoth Upper And Lower Values Of The Game Are Same And Zero
Minimum Point Saddle Point Saddle Point
Saddle Point Exists Saddle Point Does No Saddle Point Exists
N-Person Game Zero Sum Game N-Person Game
Fair Game Pure Strategy GameZero Sum Game
Minimax Value = MaMaximin Value=MiniMinimax Value = Maximin Value
Both Player Always SBoth Player Always Both Player Always Selects Their Optimal Strategy
Reduce the cost of tMaximize total cost Minimize total cost of assignment
Hungarian method Simplex method Hungarian method
Provide a means of Obtain balance betwe Obtain balance between total activities & total resources
Subtracting each enAdding each entry inSubtracting each entry in the table from the maximum value in that table
(n!)n solutions n solutions n! solutions
Least cost method Simplex & Transpor Simplex & Transportation both method
A linear programmi Optimization probl A travelling salesman problem
Profit Time Profit
German Korean Hungarian
Optimization probl Linear programmingAssignment problem
Balanced and MinimUnbalanced & Minim Balanced and Minimization Assignment problem
Balanced and MaximBalanced and MinimBalanced and Maximization Assignment problem
Vogel's Approximat Least cost method Optimality test
Shortest-route Longest-route Transportation
2 1 1
Symmetric Unequal Equal
Hungarian method iNorth-west corner mThere is no single zero available for assignment row or column wise
Minimum of coveredMaximum of covereMinimum of uncovered elements
Vogel Marshal Harold Kuhn
Adding all element Subtracting all el Subtracting all elements from maximum element
Minimization and b Maximization and uMinimization and balanced
The solution not be The solution be Ind The rim conditions are satisfied
Ensure that total co Prevent solution f Satisfy rim conditions
m+n-1 m+n+1 m+n-1
Most positive numbNot equal to zero Most negetative number
It improve the total It ensure feasible soIt ensure feasible solution
Modified distributi North-west corner Modified distribution method
Three Four Two
Second Final Second
Degenerate Optimization Non degenerate
Optimality test and Optimization Optimality test and optimal solution
Items Goods Goods
Transportation pro L L P problem Balanced problem
m+n-1 1+m-n m+n-1
Total variable costs Total fixed costs Total shipping costs
Convert it into OppoSubtract dummy ro Convert it into Opportunity cost matrix
There is prohibited sThere is non degeneThere is alternative solution
One of the opportuni One of the opportuni
One of the opportunity cost is negative
Difference betweenDifference betweenDifference between least and next least cost
Demand/Source Source/Demand Demand/Source
d Numerical Data Into Mathematical Expression
Simultaneously
he Simplex Method.
aximum Value In That Table
f The Number Of Sources And Destinations
al Resources
Unit Costs In Each Row And Column
al Demand.
imum value in that table
ow or column wise
nt Yet Be Independent By Themselves
m Of Gains To Other
t Job And Time For Startion Of First Job
Same And Zero
imum value in that table
ow or column wise
Sr.no Unit Question Option 1 Option 2
1 1 A ___ may also be a set of interrelated task t Project Plan
2 1 A___ is a problem scheduled for solution. Project Plan
3 1 ____ is the application of knowledge, skill, t Project Project Manage
4 1 _____project are those setup within the nati National International
5 1 ____ project are setup in other countries. National International
6 1 ___ projects are those fir which their is no coNational International
7 1 ____ projects are those which are to be compl National International
8 1 A_____ sector project is one in which the ownPublic Private
9 1 ___ project are those in which ownership is Public Private
10 1 An ___ project is one that is aimed at increasPublic Private
11 1 ___ project involves replacing some of the o Expansion Joint sector
12 1 ___ helps to get these resources as and whenProject Project Manage
13 1 ___ emerged as a comprehensive project manTotal Quality m Project Manage
14 1 ___ defines how tasks are devided, grouped, Organisation Project Manage
15 1 ___ is the set of tasks grouped chronological Organisation Workflow
16 1 ___ can help by identifying and removing unnOrganisation Workflow
17 1 ____ management is the integration of all theOrganisation Workflow
18 1 In a ____ organisation structure, the organis Functional Matrix
19 1 ___ organisation structure is hybrid of the fu Functional Matrix
20 1 In a ___ organisation structure, you can see Functional Matrix
21 1 In a ____ organisation structure, authoritie Functional Matrix
22 1 In a ___ organisation structure, employees Functional Matrix
23 1 The ___ organisation structure usually exist i Functional Matrix
24 1 In ___ matrix organisation, most of the powerStrong Weak
25 1 In __ matrix organisation, power and authori Strong Weak
26 1 A conflict may arise in ____ matrix organisa Strong Weak
27 1 The __ organisation structure is the opposite Functional Matrix
28 1 The ___ structure is suitable for very small orFunctional Matrix
29 1 In a ___ structure organisation keeps its coreFunctional Matrix
30 1 Organisation which use the __ structure are Bureaucratic Matrix
31 1 ____ structure is suitable for very large org Bureaucratic Matrix
32 1 In a ___ structure, an organisation is divided Divisional Matrix
33 1 In a ___ organisation, the position, authority,Bureaucratic Informal
34 1 ____ organisation structure results in systemFormal Informal
35 1 ____ organisational structure gets created a Formal Informal
36 1 ___ organisational structure is formed by theInformal Informal
37 1 A____ is a fully functional unit of a business Formal Informal
38 1 In business, a ____ is a profit centre which Organisation Strategic Busines
39 1 ____ is a process to assess each project idea aProject managemProject selection
40 1 The ____ is a type of non- numeric project s The sacred cow The operation ne
41 1 The ___ is one of the most straightforward noThe sacred cow Product line ext
42 1 The ___ is the length of time required to rec Pay back period NPV
43 1 Pay back period = ____. Initial investmenAnnual cash infl
44 1 Under ___ method, the cash inflows after payPay b back period Post Pay back pe
45 1 ____ is a metric used in capital budgeting mea Pay back period NPV
46 1 ____ is difference between the present valuePay back period NPV
47 1 ____ is an uncertain event or Condition that, Risk Uncertainity
48 1 According to ____ selection model, there areThe sacred cow Product line ext
49 1 ____ method does not consider terminal value Pay back period NPV
50 1 _____= present value of cash inflows - cash oPay back period NPV
51 1 IRR is defined as the discount rate (r) which Zero One
52 1 A business project has to pass the test of Economic FeasibiLiquidity
53 1 A project is Unique in natureInteral
54 1 Technical projects include : Produce piece ofDevelopment of I
55 1 One of the Project management objective is Recruitment of Delay the work
56 1 Which of the following is not a characteristi It is unique It is temporary ac
57 1 Project management is needed to Complete the proDelay the work
58 1 Functional type of structure is based on ____Wise Functions
59 1 Matrix type of structure is _____. Rigid Unlimited
60 1 Functional type of structure is divided into Functions Sales
61 1 In matrix organization structure, the team m one boss two bosses
62 1 SBU develops its own Strategic vision Plan
63 1 Project selection is important due to _____ _Human RelationsGeneration of E
64 1 Impact on cash flow is a _____ factor. Financial Market Share
65 1 Training requirement is a _____ factor. HR NPV
66 1 Payback period refers to the time requiredthe time require
67 1 ARR method does not take in takes into accou
68 1 N.P.V. method is Old method Modern method
69 1 P.I. is the proportion between PV of cash inflo PV of cash inflow
70 1 The method which does not consider investmen payback ARR
71 1 The most reliable method for financing capitaNPV ARR
72 1 Cost of new machine is treated as Cash Inflow Cash Outflow
73 1 A project manager is a _____ of project teamLeadership traitsROI
74 1 A project manager must have _____ skill. Bargaining skills Managerial skills
75 1 Project planning is _____ _____. Thinking forwardLooking further
76 1 Project planning minimises _____. Performance Effectiveness
77 1 _____ _____ refers to the various phases in thProject Life CycleInitiation Phase
78 1 Project is implemented at _____ phase. Saves Cost Construction
79 1 _____ _____ _____ is a plan for production. Project formatioDevelopment Ph
80 1 Following is not applicable to project planningIt does not facili It minimises risk
81 1 Following is not applicable as a function of prIt does not definIt provides a me
82 1 Project life cycle is Total life of the Phases in the life
83 1 Project life cycle does not includes Initiation Phase Design and Deve
84 1 In project management negotiation is done t Resolve the conflMaintain efficien
85 1 Following is not applicable to Scheduling Expected date ofEffective Commu
86 1 Master production schedule is a plan for Production Selling
87 1 MPS inputs does not include Forecast Deman Inventory Levels
1 2 A___ study is used to determine the viability In deep feasibility
2 2 ____ is a strategic planning tool used to eval SWOT Environmental im
3 2 ____ involves specifying the objective of the SWOT Environmental im
4 2 ____ describe the positive attributes, tangibl Strength Weakness
5 2 ____ are attributes of the organisation that Strength Weakness
6 2 ___ are external conditions that help achieveStrength Weakness
7 2 ___ are external attractive factors that repreStrength Weakness
8 2 ____ are external conditions that could damaStrength Weakness
9 2 ___ include external factors beyond your contro Strength Weakness
10 2 By using a SWOT,you can:___ Understanding yoSWOT
11 2 The strength and weakness usually arise frominternal external
12 2 The opportunities and threats from ____ sourinternal external
13 2 ____ are aspects of your business that detracStrength Weakness
14 2 ___ as a tool to identify the environmental, s SWOT Environmental im
15 2 By using ____ both environmentally economicSWOT Environmental im
16 2 Objectives of EIA ___. length depth
17 2 A ___ a analysis is a systematic and cohesiv SWOT Environmental im
18 2 Objectives of social cost benefits analysis inc Weakness Opportunities
19 2 ___ analysis enables the government to take SWOT Environmental impact Assessm
20 2 A social cost benefit analysis comprises of __ Financial effects societal effects
21 2 Benefits of EIA includes____ Trend Projectio Barometric meth
22 2 Feasibility study includes ____ Economic vialibilBarometric meth
23 2 ___ consistency pertains to how closely relat Product mix Demand mix
24 2 ___ of a product mix pertains to the total num width length
25 2 Product mix ___ pertains to the number of towidth length
26 2 The ___ of a company's product mix pertains widtht length
27 2 The four dimensions to a company's product Trend Projectio Product mix
28 2 ___ refers to the total number of product lin Trend Projectio Product mix
29 2 In the ___ a tree- type structure is drawn to Trend Projectio Decision tree ana
30 2 ____ refers to the analysis of a series of obs Decision tree anaIndex number
31 2 ____ refers to the measures used to study theDecision tree anaIndex number
32 2 ___ combines statistical tools with economic Trend Projectio Barometric meth
33 2 In ___ demand is predicted on the basis of pas Trend Projectio Barometric meth
34 2 ____ uses time series data on sales for forec Trend Projectio Experts opinion p
35 2 In ____ organisation conduct survey with conTrend Projectio Experts opinion p
36 2 __ refers to a group decision making techniq Trend Projectio Experts opinion p
37 2 ____ refers to a method in which experts areTrend Projectio Experts opinion p
38 2 ___ is comprised of a series of steps that inv Market analysis Technical analysi
39 2 ____ refers to the process of predicting the Market analysis Technical analysi
40 2 The size of the ____ us a key factor in a markeMarket Demand
41 2 ___ strives to determine the attractiveness ofMarket analysis Technical analysi
42 2 ___ provides you with a holistic or well-roundMarket analysis Technical analysi
43 2 A____ is an assessment, which allows you to M d arket analysis Technical analysi
44 2 _______ helps to get these resources as and Project Project manage
45 2 The __ of a project idea Includes designing thMarket analysis Technical analysi
46 2 ___ is concerned primarily with material inpuMarket analysis Technical analysi
47 2 Information tools for technical analysis inclu Market analysis Technical analysi
48 2 ___ in project management commonly offersInformation
co Communication
49 2 ____ helps to simplify the business processesInformation Communication
50 2 _______ negotiation implies getting win-win Formal Informal
51 2 __ refers to the administration of business pra Operations man Material Manag
52 2 ___ is concerned with converting materials and Operations man Material Manag
53 2 ___ is now a multi disciplinary functional ar Operations man Material Manag
54 2 _______ refers to an effective control of the Operations man Material Manag
55 2 For efficient , effective and economical operatProduction PlannMaterial Manag
56 2 ____ is an approach for planning organising an Production PlannMaterial Manag
57 2 ____________ helps to start new business. Feasibility Study Process work
58 2 Feasibility study is a _____ _____. Effective Guide Process work
59 2 Feasibility study examines _____ of the projeViability Strengths
60 2 Technological resources are examined by __ Marketing FeasibiTechnical Feasibi
61 2 Cultural implications are examined by _____ Comprehensive Fe Cultural Feasibili
62 2 In _____ _____ all the aspects of a project a Technical FeasibiMarketing Feasibi
63 2 _______ is uded to evaluate particular activitiEffective Guide Strengths
64 2 __________ finds out whether there will be Technical FeasibiMarketing Feasibi
65 2 SWOT analysis does not include Strengths Weaknesses
66 2 Market analysis is important in the area of _ Product DescriptMarket Strategy
67 2 The objective of demand forecasting is to __ Product DescriptManpower Analys
68 2 Demand forecasting is done by _____ _____ Expert's OpinionNewspaper
69 2 Demand forecasting is predicting __________Future demand Past demand
70 2 _______ refers to the total number of product Product Mix Plant Capacity
71 2 _____ management controls the organisationJunior Plans
72 2 _____management is concerned with manufaOperations Sales
73 2 Operations strategies include _____ _____. Cost Profit
74 2 Strategic decisions are taken by _____ mana Top System improve
75 2 Materials management includes _____ _____Technical analysiMaterial Plannin
76 2 _____ is a technique of management involving Work study Sales Study
77 2 _____ study follows the technique of methodQuality Work
78 2 The objective of method study is to reduce _ Plans Investment
79 2 _____ manufacturing is a lever for operationaSystem improve Capacity increas
80 2 Tactical decisions are taken at _____ level. Top Middle
81 2 Operations management decrease_______ Wastage Productivity
82 2 ___________ensures efficient use of materi Production contrMarketing Contro
83 2 Purchase of right quantity of material is the oFinance ManageMaterials Mana
84 2 The objective of work study is To analyse the mTo recruit right
85 2 Method Study is a type of _________ sales study Purchase study
86 2 Systematic procedure to analyse the work to method study CPM
87 2 _______ ia a project management tool that pro method study CPM
88 2 _______ is graphical depiction of project sch Gantt chart Lean
89 2 _________ involves seeing a company as a syCustomer strategCompetitive Stra
90 2 ________ is the study of the body motion useproduction studymotion study
91 2 It studies the time taken on each element of atime study production study
1 3 ____ consists in the raising,providing, managPlanning Staffing
2 3 ___ capital represents the contribution madeEquity Preference
3 3 ____ are instruments for raising debt capital.Equity Preference
4 3 Suppliers of plant and machinery offer a ___Commercial CredLoan
5 3 The government bans its agencies may provide Commercial CredLoan
6 3 ___ is one of the important source of medium Lease Financing Hire purchase
7 3 Public deposit are ___ deposit. Secured Unsecured
8 3 ____ are invited by companies for the public Lease Financing Hire purchase
9 3 Public deposit of a company can not exceed 15 18
10 3 In project planning, it explains…………………. thaseries of actionsAttitude
11 3 A project has never happened before, and it Same condition Different conditi
12 3 Which stage marks the beginning of the projeInitiation Planning
13 3 project management includes the tools, technKnowledge Skill
14 3 In Project Management, the end users and deDeciding on a pr Closing out the p
15 3 Itis a process of…………………………to develop com Managing Closing out the p
17 3 In problem identification and definition, t approving Hardware and co
18 3 In problem identification, project is _______ recognized Hardware and co
19 3 Why is Requirements Management ImportantClosing ? out the ptiming resources
20 3 Following is (are) the component(s) of risk Risk Assessment Risk Control
21 3 According to a statistical report: “over 30% Poor change ma Poor requireme
22 3 Which of the following are parameters involvHardware and codeclining
23 3 A_________ is developed using historical costAlgorithmic cost Expert judgemen
24 3 The individual or organisation who wants a p Developer Client
25 3 Which of the following items should not be Developer Detailed schedul
26 3 In the maintenance phase the product must be Unit Integration
27 3 A design is said to be a good design if the Strongly coupledWeakly cohesive
28 3 Work that continues throughout the project Milestone Project function
29 3 The best way to test the Project ManagementPrototyping Inspection
30 3 ____ is not good for comparing two mutual exPay back period NPV
31 3 ___ is the rate at which the future cash infl Risky rate Risk free rate
32 3 ___ is the borrowing rate of investor. Risky rate Risk free rate
33 3 If PI > 1 then ___ the project. Accept Reject
34 3 If PI < 1 then ___ the project. Accept Reject
35 3 A ____ is a professional in the field of proj Project Officer Project manager
36 3 A___ is the person responsible for accomplishProject Officer Project manager
37 3 ____ are found in every kind of organisation Project Officer Project manager
38 3 The ___ plays an important role in ensuring aProject Officer Project manager
39 3 ___ manage the project by application of theiProject managemProject organiser
40 3 ___ are not simply advisors. they are practit Project managemProject organiser
41 3 ___ should maintain high professional standaProject managemProject organiser
42 3 ___ typically come into an organisation at a rProject managemProject organiser
43 3 ____ should have project management knowled Project Officer Project manager
44 3 ___ is principally associated with the acquisi Operations man Material Manag
45 3 ____ is a management tool to achieve producti Operations man Material Manag
47 3 ___ is the systematic recording analysis and Operations man Material Manag
48 3 ___ is the process of identifying, assessing anRisk managemenRisk analysis
49 3 __ is the process of defining and analyzing Risk managemenRisk analysis
50 3 __ is a process that helps you identifying a Risk managemenRisk analysis
51 3 Dividing complex project to simpler and manag Risk managemenRisk analysis
52 3 The ___ defines the work that is required in Risk managemenRisk analysis
53 3 _______ is a systematic approach of estimatinRisk managemenRisk analysis
54 3 ________ is life blood of all business particul Planning Decision making
55 3 ______ is a technique used to compare the tot Planning Cost benefit anal
1 4 ____ is usually undertaken using sophistica Project managemcontinuous impr
2 4 ____ is the long term strategic decision whic Project managemcontinuous impr
3 4 ___ is a process of determining the producti Project managemcontinuous impr
4 4 The ____ documentation can be in the form of Project managemcontinuous impr
5 4 Documented ____ is defined as written descrip Project managemcontinuous impr
6 4 A___ is designed to describe who, what, wherProject managemcontinuous impr
7 4 A___ is a document written to support a policProject managemcontinuous impr
8 4 ___ is the on going product services or pro Project managemcontinuous impr
9 4 In____ level the organization evaluates the Level 1- CommonLevel 2- common
10 4 ___ contains the recognition that process im Level 1- CommonLevel 2- common
11 4 In ___ the organization recognizes the synergLevel 1- CommonLevel 2- common
12 4 In ___ the organization that common processLevel 1- CommonLevel 2- common
13 4 In ___the organization recognizes the impor Level 1- CommonLevel 2- common
14 4 The ___ refers to the basic steps that an org Project managemcontinuous impr
15 4 ____ is the process for monitoring and controProject managemMonitor and cont
16 4 ____ is the process of tracking, reviewing, Project managemMonitor and cont
17 4 ___ includes collecting, measuring,and dist Planning Monitoring
18 4 _______ includes determining corrective or pPlanning Monitoring
19 4 A___ is typically one or more software applicProject managemMonitor and cont
20 4 A____ is typically a computer driven system (Project managemMonitor and cont
21 4 The ___ is a tool that can help the project te Project managemMonitor and cont
22 4 A____ cab be a framework to guide the progres Project managemMonitor and cont
23 4 ___ can be defined as the process of detailedProject managemMonitor and cont
24 4 ____ is a situation when a given project is s Project terminatProject analysis
25 4 ____ is managed under a respective procedure Project terminatProject analysis
26 4 ____ is the last stage of managing the proje Project terminatProject analysis
27 4 During ___ phase the people involved are ackProject terminatProject analysis
28 4 A____ is a fully functional unit of a business Organisation Strategic busines
29 4 The __ is a type of non-numeric project selecThe sacred Cow Operating necess
30 4 ___ is an IT or engineering process or phase project planning organising
31 4 ___ is the process of identifying and addressinProject manage Conflict manage
33 4 ___ are instruments for raising debt capital. Equity Preference
34 4 ___ is the number of days a company takes inCash r cycle Operating cycle
35 4 __ is use of fixed financing costs by the firm. Operating leveraFinancial leverag
37 4 ___ is the on-going improvement of productsProject managemcontinuous impr
38 4 The key to a successful project is in the ____ Planning organising
39 4 ___ is a part of project management which reProject planning Project organisin
40 4 ____ is a discipline for stating how to compleProject planning Project organisin
41 4 ___ is an intellectual process, conscious detePlanning Organising
42 4 __ is always done for future and future is uncPlanning Organising
43 4 __ promotes team building and a spirit of co Project planning Project organisin
44 4 ___ helps organisation get realistic view of Project planning Project organisin
45 4 ___ means looking ahead and chalking out futPlanning Organising
46 4 __ is a detailed programme regarding future cPlanning Organising
47 4 __ is an IT or engineering process or phase Planning Organising
48 4 __ ensures that each integrated subsystem fuPlanning Organising
49 4 The ___ defines the beginning and the end ofProject planning Project organisin
50 4 __ is the process of identifying and addressingProject manage Conflict manage
51 4 __ in project management is inevitable. Planning Conflict
52 4 Managing ____ is one of the biggest ChallengPlanning Conflict
53 4 ___ is a discussion between two or more par Planning Conflict manage
54 4 ___ negotiation are typically with providers oFormal Informal
55 4 ____ negotiation include discussion to resolveFormal Informal
56 4 ___ skills are used in many areas of P3 ma Planning Organising
Option 3 Option 4 Correct Answer
Schedule Joint sector Project
Schedule Replacement Project
Planning Planning Project management
Normal Private National
Normal Private International
Normal Private Normal
Normal Crash Crash
Normal Crash Private
Joint sector Normal Joint Sector
Joint sector Expansion Expansion
Replacement Expansion Replacement
Planning Organisational stProject management
Project Project manage Total Quality management
Project Organisational stOrganisational structure
Project Organisational stWorkflow
Project Organisational stWorkflow
Work integrationOrganisational stWork integration
Projectized Network Functional
Projectized Network Matrix
Balanced hard Strong
Balanced hard Balanced
Balanced hard Weak
Projectized Network Projectized
Projectized Simple Simple
Projectized Network Network
Projectized Network Bureaucratic
Projectized Network Bureaucratic
Projectized Network Divisional
Formal Network Formal
Network Project Analysis Formal
Network Project Analysis Informal
Network Q- sort model Informal
Strategic BusinesQ- sort model Strategic Business unit
Project Organisational stStrategic Business unit
Project Analysis Project implemenProject selection
The comparativeQ- sort model The sacred cow
Comparative benQ- sort model Q- sort model
Average rate of IRR Pay back period
Present value of cash outflow/PreInitial investment/ annual cash inflow
Profitability indeIRR Post Pay back period
Profitability indeIRR IRR
Profitability indeIRR NPV
Uncertain conditReturn Risk
Comparative benQ- sort model Comparative benefit model
Profitability indeARR ARR
Profitability indeIRR NPV
Negative IRR Zero
Direct Test Indirect test Economic Feasibility
External Always Service pUnique in nature
Educational ServSceduling ProducDevelopment of IT infrastructure
Accomplish SpeciDemand ForecastAccomplish Specific Goals
It has specific goIt is very easy It is very easy and common
Get assured profiFinancial analysi Complete the project in time
Unlimited Product Functions
Flexible Fixed Flexible
Human RelationsProduct Functions
no one evryone two bosses
Scheme Discipline Strategic vision and direction
Huge InvestmentProduct Huge Investment
Safety of Processnon- financial Financial
IRR Financial HR
the time requiredthe time requiredthe time required to recover the original investment
most modern of tcakes into accou does not take into account time value of money
Non discounted Traditional methModern method
cash inflow and tcash inflow and PV of cash inflow and PV of cash outflow
NPV IRR payback
payback post audit meth NPV
Scrap Value Return Cash Outflow
Leader worker Leader
Negotiating Skill Physical Skill Managerial skills
Looking ahead foforcasting Looking ahead for project
Risk Profit Risk
Development PhConstruction Project Life Cycle
Implementation declinig stage Construction
Master Producti Construction Master Production Schedule
It facilitates contIt facilitates coo It does not facilitate scheduling
It improves effic It coordinates theIt does not define the work
10 years Development PhPhases in the life of the project
Implementation Profit Phase Profit Phase
Plan the project Earnprofit Resolve the conflict
Expected CriticalExpected CompetExpected Competition
Cost Profit Profit
Lot Size Promotional Sc Promotional Scheme
overall social cost benefifeasibility
Feasibility studiesocial cost benefiSWOT
Feasibility studiesocial cost benefiSWOT
Opportunities Threats Strength
Opportunities Threats Weakness
Opportunities Threats Opportunities
Opportunities Threats Opportunities
Opportunities Threats Threats
Opportunities Threats Threats
Address weaknessocial cost benefiAddress weaknesses
internal and exteThreats internal
internal and exteThreats external
Opportunities Threats Weakness
Feasibility studiesocial cost benefiEnvironmental impact Assessment (EIA)
Feasibility studiesocial cost benefiEnvironmental impact Assessment (EIA)
safeguard and vaconsistency safeguard and valued resources,natural areas and ecosystem components
Feasibility studiesocial cost benefisocial cost benefit
Threats Contribution of tContribution of the project to improve the standard of living in society
onmental impact Assessment social cost benefisocial cost benefit
Financial effects social cost benefiFinancial effects and societal effects
savings in capita Survey method savings in capital and operating costs
Delphi method Survey method Economic vialibility
Price mix Customer mix Product mix
depth consistency depth
depth consistency length
depth consistency width
Time series analywidth width
Time series analyEconometric meProduct mix
Time series analyEconometric meDecision tree analysis
Time series analyEconometric meTime series analysis
Time series analyEconometric meIndex number
Delphi method Econometric meEconometric method
Delphi method Survey method Barometric method
Delphi method Survey method Trend Projection Method
Delphi method Survey method Survey method
Delphi method Survey method Delphi method
Delphi method Survey method Experts opinion poll
Demand ForecastEconomic AnalysDemand Forecasting
Demand ForecastEconomic AnalysDemand Forecasting
Financial Environment Market
Financial analysi Economic AnalysMarket analysis
Planning Digitalization Project management
Financial analysi Economic AnalysTechnical analysis
Financial analysi Economic AnalysTechnical analysis
Average DirectioFinancial analysi Average Directional index
E- commerce Digitalization E- commerce
E- commerce Digitalization E- commerce
competitive collaborative collaborative
Work study Method study Operations management
Work study Method study Production Planning and control System
Work study Method study Material Management
Cost estimate Sales Study Feasibility Study
Cost estimate Profit planning Effective Guide
Overview of the cost Viability
Comprehensive Fe Economic FeasibiTechnical Feasibility
Marketing FeasibiTechnical FeasibiCultural Feasibility
Comprehensive Fe Cultural FeasibiliComprehensive Feasibility
SWOT Analysis Sales Study SWOT Analysis
Comprehensive Fe Cultural FeasibiliMarketing Feasibility
Opportunities Time Time
Technological PrManpower Analys Market Strategy
Formulate Produc Technological PrFormulate Production Policy
Internet Television Expert's Opinion
Current demandReserve demandFuture demand
Product decisionProduct price Product Mix
Operations Sales Operations
Marketing Technical Marketing
Corporate StratePrice Corporate Strategy
Capacity Lower Top
System improve Tax planning Material Planning
Marketing study Profit Study Work study
System improve Marketing study Work
Operating Cost Profit Operating Cost
Lean None of the abo Lean
Lower All level Top
Sales turnover Wastage
Finance Control HR Control Production control
H.R. ManagemenMarketing ManaMaterials Management
To purchase righTo train people To analyse the method of doing the job
work study finance study work study
PERT production studymethod study
PERT production studyPERT
method study production studyGantt chart
Sales Strategies Corporate strateCorporate strategies
method study time study motion study
motion study method study time study
Financing Organizing Financing
Factoring Debenture Equity
Factoring Debenture Debenture
Factoring Deferred credit Deferred credit
inventive Deferred credit incentive
Factoring Public deposit Lease Financing
Collateral Public deposit Unsecured
Factoring Public deposit Public deposit
20 25 25
confidence series of events series of actions
Various conditio Closing out the pSame condition
Deciding on a pr Closing out the pInitiation
Attitude confidence Knowledge
duration Closing out the cduration
timing resourcesClosing out the ctiming resources
declining Travel and traini declining
recognized Travel and traini recognized
Closing out the ccustomer’s expeccustomer’s expectations
in customer’s ex Risk ManagemenRisk Assessment
Poor quality contRisk Assessment Poor requirements management
Travel and traini Parkinson’s Law Travel and training costs
Estimation by anParkinson’s Law Algorithmic cost modelling
Contractor Initiator Client
Parkinson’s Law Estimation by anDetailed schedules, budgets and resource allocations
Regression Module Regression
Strongly coupledStrongly cohesiv Strongly cohesive and weakly coupled.
Activity Task Project function
Simulation Compilation Inspection
Profitability indeIRR IRR
Risk premium ra Strongly cohesiv Risk free rate
Risk premium ra Strongly cohesiv Risk free rate
No effect Strongly cohesiv Accept
No effect Strongly cohesiv Reject
Project organiserStrongly cohesiv Project manager
Project managerRegression Project management consultants
Project organiserRegression Project manager
Work study Method study Work study
Work study Method study Work study
Work study Method study Method study
Risk identificatioWork breakdownRisk management
Risk identificatioWork breakdownRisk analysis
Risk identificatioWork breakdownRisk analysis
Risk identificatioWork breakdownWork breakdown structure
Risk identificatioWork breakdownWork breakdown structure
Cost benefit analWork breakdownCost benefit analysis
cash flow cost flow cash flow
cash flow Work breakdownCost benefit analysis
capacity plannin procedural capacity planning
capacity plannin procedural procedural
capacity plannin procedural continuous improvement
Level 3- Singula Level 5 - contin Level 5 - continuous improvement
Level 3- Singula Level 4 - BenchmLevel 4 - Benchmarking
Level 3- Singula Level 5 - contin Level 3- Singular methodology
Level 3- Singula Level 5 - contin Level 2- common processes
Level 3- Singula Level 5 - contin Level 1- Common language
capacity plannin procedural Project management maturity model
project managemproject auditing Monitor and control project work
project managemproject auditing Monitor and control project work
Controlling organising Monitoring
Controlling organising Controlling
project managemproject auditing project management information system
project managemproject auditing Project termination
Monitor and contproject auditing Project termination
Project Project organisatStrategic business unit
Competitive neceQ-sort model The sacred Cow
Monitoring System integrati System integration
Investment man Project implemeConflict management
factoring debenture debenture
Debtor cycle Creditor cycle Operating cycle
Combined leveraWorking LeveragFinancial leverage
capacity plannin procedural continuous improvement
monitoring Implementation Planning
Project monitori procedural Project planning
Project monitori Working LeveragProject planning
Monitoring Implementation Planning
Project monitori Project implemeProject planning
Project monitori Project implemeProject planning
Project life cycle Project implemeProject life cycle
Investment man Project implemeConflict management
Negotation Implementation Conflict
Negotation Implementation Conflict
Negotation Implementation Negotation
Conflicting Natural Formal
Competitive Collaborative Informal
Negotation Implementing Negotation
ystem components
iving in society
Sr.no Unit Question Option 1
1 1 The availability of cash and other cash like m Cash crunch
2 1 __________ is not the characteristics of financiIntangibility
3 1 ___________ is risk premium based on politicalCommitment Fee
4 1 Finance is not available in the following factori Without resource factoring
5 1 _________ act mainly applies to bills of exchan Contract
6 1 The buyer accepts the invoice and acknowledges Seller
7 1 _____________ has constantly endeavoured toCommercial bank
8 1 NBFC has to register with _________ SEBI
9 1 ___________ factoring is without risk Recourse
10 1 Full service factoring is often_________ Recourse factoring
11 1 The maximum load that a fund can exchange i SEBI
12 1 ________was constituted to protect the interesRBI
13 1 The maximum load that a fund can exchqange iSecurities and exchange board
14 1 Banking sector comes under which of the follo Marketing sector
15 1 NBFC performs great role for finance in Wholesale sector
16 1 The --------- bill is properly stamped Demand
17 1 The idea of providing Factoring services are firsTandem committee
18 1 Refactoring charges have to be paid in the caseMaturity factoring
19 1 Credit protection is available in Without resource factoring
20 1 Bills have generally maturity period of ______ 45
21 1 RBI was established in the year ______ 1932
22 1 SEBI was established on _______ 4/12/1989
23 1 Under forfaiting the client is able to get credit f100% of the value of the export
24 1 Sales ledger administration is not available in f Without resource factoring
25 1 The greatest security for a banker is that a B/E
26 1 __________ is initiative by RBI for encouragemeNegotiating Intrument Scheme
27 1 _________ is not the derivative security Forwards
28 1 Which of the following is hot necessarily a partyExporter
29 1 ___________ is not the type of Bill of ExchangeDemand
30 1 ________ is a market for financial assets whichFinancial market
31 1 _______ is a market for financial assets which hFinancial system
32 1 Services are mainly provided to foreign investo Custodial services
33 1 _________ is not the function of broker Book Debts
34 1 The central theme of forfiating is the purchasingTrade bills
35 1 The process of selling trade debts of a client to Bill discounting
36 1 Buying a company's accounts recievable on theTrading
37 1 ______ are also called as financial intermediati Financial services
38 1 A set of complex and closely connected instructiFinancial system
39 1 ___________ is the legal relationship between Ff orfeiting
40 1 The practices of discounting accomodation billsNight bill
1 2 prospectus' is the most important document f private
2 2 ________________banks help to revive (cure) sipublic
3 2 the primary role of the _________is to purchaseunderwriter
4 2 a ___________include the following call for pe underwriter
5 2 _______ is the process of updating the accountsUnderwriting
6 2 a clearing member who is also a ___________ma trading member
7 2 membership of ____________can be taken by an SEBI
8 2 ______________are financial contacts that derifuture
9 2 traders, who wish to protect themaelves from th shareholders
10 2 ____________look for opportunities to take onshareholders
11 2 _______________ are contracts that representfuturean
12 2 _________________are agreements between two c
future
13 2 __________are traded either on organized exc future
14 2 In the case of _________, payments to investorPass through certificates
15 2 __________ are instruments issued by a subsidPass through certificates
16 2 A transaction where financial securities are iss Factoring
17 2 Refactoring charges have to be paid in the ca With recourse factoring
18 2 Buying a company’s accounts receivable on a Trading
19 2 Which of the following is not necessarily a part Exporter
20 2 The greatest security for a banker is that a__ Bill of Exchange
21 2 The buyer accepts the invoice and acknowledgSeller
22 2 ______has constantly endeavoured to develop Commercial bank
23 2 The practice of discounting accommodation bilNight bill
24 2 No stamp duties are levied on LC backed bills 120
25 2 Document invites deposit from public for subscrProspectus
26 2 __________ is engaged in securities issue ma Merchant Banker
27 2 __________ is not the important characteristi Leadership
28 2 Merchant Bankers are classified into ________ 1
29 2 _________ is a person for deed for securing i Debenture Trustee
30 2 _________ gives license for participating in the Share Broker
31 2 _________ acts on behalf of the member brokeStock Broker
32 2 A currency trading broker is also known as __ Retail Forex
33 2 __________ is the process of updating the acoun Clearing
34 2 ___________ member clears only own proprietTrading cum clearing
35 2 _________ protect themselves from risk in pr Speculators
36 2 ________ is switching away from bank intermedi Factoring
37 2 ________ is not the function of securitization Originating
38 2 ________ is not the stage of Securitization Indentification
39 2 In __________, payment to investors depend up Pass through certificates
40 2 Variation in value of underlying transaction in sAsset
1 3 A very long tenure lease applicable to immovabLeverage lease
2 3 In _________ leasing, the risk of obsolescence Financial lease
3 3 In hire purchase depreciation can be claimed Hirer
4 3 __________is reffered as both fund based and fHire purchase
5 3 The act of buying an asset without having to m Hire purchase
6 3 What is transferred to hirer undr hire purchas Onwership of assets
7 3 In housing finance, the lender and the borroweTransfer of Property
8 3 Purchase of house in india involves various cos Rental
9 3 ___________costs refer to the cost of the house Revenue
10 3 __________which actually include the charge pRevenue
11 3 ____________finance has received a boost throConsumer
12 3 The term___________refers financial investment Venture capital
13 3 IDBI, IFCI, ICICI etc. are promoted by_________VCFs of specealized financial in
14 3 __________is known as mezzanine capital. Development finnancing
15 3 ______________Stage of financing includes fin Early stage financing
16 3 The first nationalised bank of india to start a Canara bank
17 3 Which of the following is not a characteristic feFunding just one or small numb
18 3 Hire purchase Act passed in the year_____. 1972
19 3 The setting up of the National Housing Bank (NH1987
20 3 The NHB, which a wholly – owned subsidiary oSBI
21 3 Pradhan Mantri Awaas Yojana was lunched in __ June 2016
22 3 The early stage financing of venture capital inc start ups
23 3 Features of venture capital includes ____. high risk
24 3 _____stages is an ‘applied research’ phase. venture capital
25 3 ______ is the stages when commercial manufaStart Ups
26 3 ______ refers to financing of an enterprise whVenture capital
27 3 ______ refers to the transfer of management con Buy Out
28 3 _____ is an involuntary exit forced on the VCI asLiquidation
1 4 ______________loans are granted without the Housing
2 4 Non banking finance copanies constitute anot Short term
3 4 A___________ is an association of people who Laabour union
4 4 _______________financing in india covers a wiConsumer
5 4 __________ card can be issued to parties for unKisan
6 4 Travel and entertainment card(T&E) are primarMovie
7 4 ____________card issued jointly by a member B budget
8 4 Chequecard issued by a bank which guaranteesCheque
9 4 Switch card is an electronic debit card which Retail
10 4 ___________are added to consumer account eac Liabilities
11 4 The smart card is personalized when issued to The cardholder
12 4 __________is a method of renting assets. Hire purchase
13 4 _______________________ is the option of theCredit ra rating
14 4 The credit rating are expressed as___________Alphabetical
15 4 The limitations of credit rating include______ Rating changes
16 4 Full form of CRISIL is________________ Credit rating information servic
17 4 Methods of consumer credit scoring are______Specific Variation Formula
18 4 . An applicant scoring more than ______ point i50
19 4 The effective rate of interest on consumer finaLower
20 4 Credit card facility is an excellent example of _ Cash credit
21 4 ______Card can be issued to parties for undertsecured
22 4 _____ is not the type of credit facility Unsecured Finance
23 4 _______ is the mode of consumer finance Unsecured Finance
24 4 _______ is the king of Insurance Life Insurance
25 4 ______ is not the consumer credit scoring Dunham Greenberg Formula
26 4 _______ card allows to apply for an additional cr Global Card
27 4 _______ are the imitations of credit cards Duplicate Card
28 4 In ___, alpha or numeric chracters Duplicate Card
29 4 _______ catches CVV (Customer Verification DaSkimming
30 4 ______ used to extract card information Skimming
31 4 _____ is sending out large amount of emails di Skimming
32 4 _______ is also known as ICC Smart Card
33 4 ______ is printing of very fine, interwoven line Sign strip
34 4 ______ is assessment made from credit isk evalJudgement
35 4 CRA stands for Credit Rating agencies
36 4 Reduced costs is the benefit of credit rating ag Shareholders
37 4 _______ is Indias first credit rating agency CARE
Option 2 Option 3 Option 4
Liquidity Credit Marketability
Perishability Inseperabilty Managebility
Service Charges Margin Discount
With resource factoring Maturity factoring Invoice discounting
Negotiable Instruments Income Tax RBI
Paying Receiving Buyer
Scheduled bank RBI SBI
Government of India RBI RERA
Non recourse Advance Maturity
Non-recourse factoring Agency factoring Retail Factoring
RBI AMFI GOI
SEBI BSE GOI
Reserve bank of india AMFI Distributing agent
Service sector Industrial sector manufacturing sector
Big scale industries Small scal and retail sector Large scale
Usance Expired payment
Malhotra committee Vaghul committee Delphi
With resource factoring Invoice factoring Full service factoring
With resource factoring Both a and b Sale and Lease back
90 135 180
1934 1935 1937
4/12/1988 4/13/1989 4/13/1988
80% of the value of the export 75%
b of the value of the export 90%
b of the value of the export b
With resource factoring Maturity factoring Amex Factoring
Mutual fund Commercial paper Bond
Bill Discounting Scheme Bill Market Scheme Factoring scheme
Bonds Options Swaps
Importer Broker Bank
Usuance C/A Clean
Capital market Money market Stock Market
Financial market Capital Market Money Market
Financial services Factoring services Money Market
Bad Debts Discounting Information Services
Export bills Import bills Demand Bills
Factoring Securitisation Materialisation
Billing Factoring Funding
Managerial services Capital Structure Fixed Capital
Financial market Financial institution Financial management
Forfaiting Contracting Loan Advancing
Kite flying knight bill usance bill
public company partnership
no merchant private
shareholder bankers Lender
shareholder bankers debenture trustee
Clearing Stockbroking banking
board member family member business member
RBI MSEI Company
forward clearing derivatives
hedgers speculators BODs
hedgers speculators BODs
forward clearing swaps
Pay through certificates Preferred stock certificates Asset based commercial paper
Pay through certificates Preferred stock certificates Asset based commercial paper
Forfiating Securitization Discounting
Invoice factoring Full service factoring Import factoring
Billing Factoring Forfeiting
Broker Bank Investor
Mutual fund Commercial Paper Treasury Bill
Paying Buyer investor
RBI SBI GOI
Kite flying Knight bill Copy and Paste
100 90 25
MOA AOA Register of shareholders
Underwriter Shareholder Stakeholder
Aggressive action tech savvy Friendliness
2 3 4
Debenture Holder Debenture Banker Merchant Banker
Stock Broker Stock exchange SEBI
Sub Broker Share Broker Stock Exchange
Forex Retail currency currency
Trading Exchanging Accounting
Professional Self clearing Trading
Hedgers Margin Traders Arbitrageurs
Securitization Forfeiting Trading
Pooling Hedging Securitizing
Encashing Transfer Issue
Pay through certificates Preferred stcok certificates Asset backed commercial pape
Credit Exchange Rate Performance
conveyance lease Consumer leasing Balloon lease
Operating lease dry lease wet lease
Vendor Financiers hiree
Leasing Factoring Underwriting
Financial lease Operating lease Sale and leaseback
Possession of asset Ownership and possession of aLending of asset
Copyright Partnership Company
Acquirement Transfer Post acquisition
Total Capital Direct
Total Direct Transaction cost
Housing Banking Stock
Merchant banking Leasing Subscribing
VCFs of commercial bank Private VCs Public VCs
Expansion financing Replacement finance Divestment financing
Later stage financing First round financing eight round stage
SBI Axis bank PNB
Holding equity in the firms tha Having a long-term investmentProviding advice and asistance
1973 1975 1971
1978 1988 1980
BOI RBI GOI
June 2015 June 2018 July 2016
first round finance third round finance fourth round finance
high rate high interest high premium
seed capital need capital fixed capital
second round finance both first round finance
development capital seed capital Working Capital
Buy In Sale out Sale in
liability Amalgamation Absorption
Personal Car Every
Housing Consumer Banking
Capitalist union Social union credit union
Housing Short term Banking
Smart Farmer green Credit
Purchase Travel and entertainment sports
Smart Farmer green Go branded
Purchase Cash draft
Wholesale Super market Manufacturing
Reward points Civil score credit point
the banker the investor the seller
Lease Hedge finance Credit RATING
Rating by merchant banker merit rating operating feedback
symbolical pictoral arithmatical
company specific political issues bribery
Credit rating internet services oCredit rating incubation serviceCredibility rating infrastructure
Machinery risk formula Rate formula Mezzanine formula
70 40 35
Higher Medium Balanced
Secured credit Revolving credit Unsecure Credit
unsecured Fixed Retail
Revolving Credit Cash Loan Cash Credit
Option Plan Cash Loan Cash Credit
Marine insurance Consumer Credit Insurance Housing Insurance
Specific Fixed Formula Machinery Risk Formula Discounted payback method
Add On card Amex card Diners club Card
White Plastic Shave and Paste Lost Card
White Plastic Shave and Paste Lost Card
Phishing Lebanese Loop Shoulder Surfing
Credit Card ATM Card Amex Card
guilloche holograms embossing
Credit Rating Scaling Marking
Credit Risk agencies Consumer Rating agencies Consumer Risk agencies
Investors Borrowers Issuers
ICRA CRISIL DCR
Correct Answer
Liquidity
Managebility
Margin
Maturity factoring
Negotiable Instruments
Paying
RBI
RBI
Recourse
Recourse factoring
SEBI
SEBI
Securities and exchange board of india
Service sector
Small scal and retail sector
Usance
Vaghul committee
With resource factoring
Without resource factoring
90
1935
4/12/1988
100% of the value of the export bill
Amex Factoring
B/E
Bill Market scheme
Bonds
Broker
C/A
Capital market
Capital Market
Custodial services
Discounting
Export bills
Factoring
Factoring
Financial services
Financial system
Forfaiting
Kite flying
public
merchant
underwriter
debenture trustee
Clearing
trading member
MSEI
derivatives
hedgers
speculators
future
swaps
derivatives
Pass through certificates
Preferred stock certificates
Securitization
With recourse factoring
Factoring
Bank
Bill of Exchange
Paying
RBI
Kite flying
90
Prospectus
Merchant Banker
Tech savvy
4
Debenture Trustee
Stock Broker
Sub Broker
Retail Forex
Clearing
Self clearing
Hedgers
Securitization
Hedging
Encashing
Pass through certificates
Asset
conveyance lease
Financial lease
Hirer
Underwriting
Operating lease
Onwership of assets
Transfer of Property
Acquirement
Capital
Transaction cost
Housing
Venture capital
VCFs of specealized financial institution
Development finnancing
Later stage financing
Canara bank
Funding just one or small number of firms
1972
1988
RBI
June 2015
start ups
high risk
seed capital
Start Ups
development capital
Buy Out
Liquidation
Personal
Consumer
credit union
Consumer
Farmer green
Travel and entertainment
Go branded
Cheque
Retail
Reward points
The cardholder
Lease
Credit rating
pictoral
bribery
Credit rating information services of india Ltd.
Machinery risk formula
70
Higher
Revolving credit
unsecured
Cash Credit
Option Plan
Consumer Credit Insurance
Internal Rate of Return
Add On card
White Plastic
Shave and Paste
Skimming
Lebanese Loop
Phishing
Smart Card
guilloche
Credit Rating
Credit Rating agencies
Borrowers
CRISIL
1 1 International finance is an important tool to Find exchange rates
2 1 Dumping
_________ refers to selling of products at higher prices in home country compared to foreign c
3 1 ____________ is the statement of systematic Balance of payments
4 1 __________ trade account records receipts Visible
5 1 __________ trade account records receipts Visible
6 1 If the payments side of balance of paymentsSurplus
is greater than receipts then it is called ________
7 1 If the receipts side of balance of payments isSurplus
greater than payments then it is called ________
8 1 Fixed Exchange rate system is also called _______
Hard peg
9 1 Flexible Exchange rate is also called Floating exchange ra
10 1 __________ helps to understand currency con International exchan
11 1 Under _________ systems value of currency M i odern standard sys
12 1 ______ is the paper decided by government tMoney
13 1 If the Currency rates are determined by markClean float
14 1 The future exchange rate is called Spot rate
15 1 International Bank for reconstruction and DeICICI bank
16 1 _______ is the rate at which one currency c Spot rate
17 1 Under direct quote __________ currency is vHome currency
18 1 1 USD = Rs 64 is a _____ , quoted in India Direct qoute
19 1 If Forward rate is More Than Spot rate then cDiscount
20 1 If Spot rate is more than Forward rate then cDiscount
21 1 __________ is the buying rate of Bank Ask rate
22 1 __________ is the selling rate of bank Ask rate
23 1 Ask rate is also called as ______ Bid rate
24 1 Quote - 1 USD = 64.20- 64.30 INR.. Which is t 64.20
25 1 Quote - 1 JPY = 34.20- 34.30 INR.. Which is th 34.20
26 1 Spot 1 USD = Rs. 65.30 Forward 1 USD = r 1.80
27 1 Spot 1 USD = Rs. 63.80 Forward 1 USD = r 0.70
28 1 Quote 1 CHF = Rs.80-81. What is the mid rate 80
29 1 Quote 1 GBP = Rs 102-104, What is the spre 2
30 1 What are swiss franks denoted as ? CNY
31 1 What are GBP ? Great Britain Pound
32 1 What are Japanese yen denoted as ? JSY
33 1 What are SGD ? Asian Dollars
34 1 What is EUR ? European Euro
35 1 EUR/USD and USD/JPY will give cross rate of USD/EUR
36 1 The exchange rate at which the buyers or sellers
Spotsettle
rate the transaction at an agreed future price
37 1 When the seller and the buyer close their deal Spot exchange
38 1 The basic function of foreign exchange market Conversion
39 1 Dealers in foreign exchange market are ___ Retail clients
40 1 _________ means buying and selling of currenc Hedging
41 1 ________ is done to protect the transaction Hedging
losses resulting from fluctuations in prices of curren
42 1 ________________are financial derivatives that give buyers the right, but not the obligation
Forwards
43 1 _________ is the buying rate of banks. Ask rate
44 2 ___________ is the difference between Bid rSwap points
45 2 Foreign exchange spot market is ________ The largest market in
46 2 A country with sound financial and trade pol The statement is true
47 2 Hedging gaurds the interest of ________ Importers
48 2 Put option gives the option to _______ Sell
49 2 Short hedge takes ___________ Buying position
50 2 ________ states that value of goods and serviInterest Rate parity
51 2 _____________is a theory in which the interInterest Rate parity
52 2 The reduction in value of currency due to m Revaluation
53 2 The market forces influencing the exchange rFloating Exchange ra
54 2 In indirect quotation the unit constant is __ Local currency
55 2 For calculating cross currency rates banks in Mumbai
56 2 Balance of payment records _________ transa economic
57 2 which of the following is NOT a restriction Exchange Controls
58 2 Balance of payments of a country includes_ Balance of trade
59 2 Export of goods is called trade in_______ Visible goods
60 2 By definition, currency appreciation occur the value of all curre
61 2 Given a home country and a foreign country, the home currency wi
62 2 If purchasing power parity were to hold eve real exchange rates
63 2 A forward currency transaction ________ Is always at a premi
64 2 Hedging is used by companies to_________ Decrease the variabil
65 2 The impact of Foreign exchange rate on firm Operating Exposure
66 2 Foreign currency forward market is_______ An over the counter
67 2 Forward premium / differential depends up Currencies fluctuati
68 2 If transaction exposure are in same dates, By purchasing single
69 2 nterest rate swaps are usually possible becauEfficient
70 2 The exchange rate is the___________ total yearly amount
71 2 Exchange rates___________ are always fixed
72 2 If the U.S. dollar appreciates relative to th it will take fewer do
73 2 An arbitrageur in foreign exchange is a pe earns illegal profit
74 2 A speculator in foreign exchange is a pers buys foreign currency
75 2 The Purchasing Power Parity (PPP) theory s Goods have different
76 2 According to the Purchasing Power Parity ( Exchange rates betwee
77 2 A floating exchange rate__________ is determined by the
78 2 Under a gold standard____________ a nation’s currency c
79 2 The Bretton Woods accord____________ of 1879 created the g
80 2 The current system of international finance gold standard
81 2 Ask quote is for__________ Seller
82 2 A simultaneous purchase and sale of foreign currency devalue
83 2 If your local currency is in variable form an Indirect
84 2 In a quote exchange rate, the currency that i liquid currency
85 2 An economist will define the exchange rate Amount of one curren
86 2 The Purchasing Power Parity should hold__ Under a fixed exchan
87 2 Which of the following is NOT a criticism of Flexible exchange ra
88 2 The ___________ states that the interest ra Interest Rate parity
89 3 The transaction in which the bank receives l purchase transaction
90 3 Foreign Exchange Management Act Passed in 1995
91 3 Euro was launched on________ 1999
92 3 FEDAI has its headquarters at__________ Delhi
93 3 Paper currency was used for internal use an IMF
94 3 Global bond market consists of all bonds so within their own cou
95 3 More instability in currency is called as ____ country risk
96 3 Foreign bonds issued in Japan are known___bulldog bonds
97 3 Large number of buyers and sellers, greate liquidity
98 3 Exchange rate entail delivery of trade curre forward rate
99 3 Simplicity with which bondholders and sharebarter
100 3 Eurobonds are admired because__________they are less risky t
101 3 Bid quote is for__________ seller
102 3 Bid-ask spread in foreign exchange market i price of currency in
103 3 Not aim of international capital market is__ preserving hard curre
104 3 Which of following causes do investors emplCurrency hedging
105 3 The player in foreign exchange market are _ Government
106 3 International Money Market is for about __ 2 years
107 3 In Case of foreign exchange___________ Money can be withdr
108 3 Gold standard introduced in ____________ 1913
109 3 Market in which currencies buy and sell and Eurocurrency market
110 3 The dealers have the right to posses ______ Dollars
111 3 International capital market ________ limits available set
112 3 A firm that purpose to connect sellers and b a wholesaler
113 3 A simultaneous purchase and sale of foreign currency devalue
114 3 If your local currency is in variable form an indirect
115 3 In a quote exchange rate, currency that is t liquid currency
116 3 Today, important factor that result in augm low interest rates
117 3 Governments enforce currency limitations protect a currency f
118 3 In primary markets, the first time issued sha SPO
119 3 The exchange markets and over the counter floating market
120 3 The transaction cost of trading of financial i flexible costs
121 3 The bonds that are backed by cash flow fromfinance bonds
122 3 The equation that shows the relationship betw interest rate parity
123 3 Which of the following is not an example of Eurobond
124 3 The term Euro Currency market refers to__ The international fo
125 3 The _____________ market is the money marke Eurobond
126 3 The term ____________ is a generalization ofEurobond
127 3 There is also a _______ market for countries,Eurocurrency
128 3 The ___________market has expanded to inclu Eurobond
129 3 ___________ were the first eurocurrency, and Eurodollar
130 3 Following is the importance of internationa Formulate long term
131 3 Following are the factors affecting internati Blocked funds
132 4 _________ refers to international investmentForeign direct Inves
133 4 The ________________ governs all the provisFERA
134 4 ________________ is the process of convertiReconversion
135 4 Types of foreign exchange risk are _______ Transaction risk
136 4 ________ is planned in such a way so as to inc Portfolio managemen
137 4 __________ is a country that offers minimal ta Tax evasion
138 4 __________ is the process of assesing, in a stProject appraisal
139 4 Foreign companies investing in securities of Foreign direct Inves
140 4 _________________ is the risk of losing mo Economic risk
141 4 The existence of _____________ makes it pos Share market
142 4 À ________ is partly owned by parent compaWholly owned subsid
143 4 _____________ provide flexibility to investmPortfolio managemen
144 4 Which of the following are objectives of por management
145 4 ____________ refers to the losses that an international
Foreign exchange
financial transaction may incur due to c
146 4 Currency risk is also known as ________ Operational risk
147 4 ______________ is the risk that company face transaction risk
148 4 Foreign portfolio management is called ___ Portfolio managemen
149 4 A _______ is a negotiable security that repreGDR
150 4 ADR means ____________ American Dollar rece
151 4 Each Adr is issued by domestic ___________Bank
152 4 __________________ shares trade over the Listed
153 4 For ______________ ADRs, foreign companySponsored level I
154 4 ______________ are the lowest level of spo Sponsored level I
155 4 For ______________ ADRs, foreign companySponsored level II
156 4 The advantage of sponsored level 2 ADR is t Sponsored
157 4 ________________ is very similar to AmericaGlobal demat receipt
158 4 ________ can be traded in multiple markets.ADR
159 4 A ____________ is a financial instrumet denoIDR
160 4 A tax haven is a country with low effective taBoth Foreign and dom
161 4 ___________ is the structured process of asses Project allocation
162 4 Aforeign currency account maintained by ba Nostro A/c
163 4 Full fledged money changers are authorised Only sale transaction
164 4 An authorised person under FEMA does not an authorised dealer
165 4 The market forces influencing the exchange rfloating exchange rat
166 4 The largest foreign exchange market in worldNew york
167 4 Speculation in foreign exchange market refe buying or selling cur
168 4 Foreign currency risk can be avoided by __ entering into forward
169 4 Maintaining a foreign currency account is helavoid transaction cos
170 4 ______ is a type of finanical institution that Dealer
171 4 __________ facilitates trading of currencies foDealer
172 4 __________ Delegates powers to authorisedBanks d
173 4 Authories person as per FEMA includes ____Bank
174 4 Major role of FEDAI is __________ Framing rules for ban
175 4 Objectives of International taxation are __ Tax neutrality
176 4 Foreign Tax credits allows the tax payer to Taxation
177 4 _________ are countries with low corporate Tax heaven
178 4 ______________ are useful locations for MNC Tax heaven
179 4 _________ analysis of project appraisl helps Et conomic
Option 2 Option 3 Option 4 Correct Answer
Find Inflation rates Find Bank rates Find interest rates Find exchange rates
Anti dumping Predatory pricing Skimming Dumping
Balance of trade Receipts and paymenFinancial statementsBalance of payments
viable Invisible not viable Visible
viable Invisible not viable Invisible
Profit Deficit Loss Deficit
Profit Deficit Loss Surplus
Soft peg Tough peg thin peg Hard peg
Fluctuating exchangeFloating or fluctuati Fixed exchange rate Floating or fluctuating both
International financeFinancial managemen startegic financial International finance
Gold Standard syste Brettenwoods systemOld system Gold Standard systems
Fiat money broad money narrow money Fiat money
Dirty Float Managed Float Float Clean float
Future rate Forward rate rate Forward rate
World Bank IMF WTO World Bank
Exchange rate Forward rate rate Exchange rate
Foreign currency Double currency Multiple currency Home currency
Indirect quote managed quote Quote Direct qoute
Profit Loss Premium Premium
Profit Loss Premium Discount
Bid rate Selling rate Buying rate Bid rate
Bid rate Selling rate Buying rate Ask rate
Offered rate Buying rate Rate Offered rate
64.30 0.10 64.25 64.20
34.30 0.10 34.25 34.30
1.20 1.40 0.80 1.80
-0.70 1.70 2.7 0.70
80.5 81 1 80.5
101 102 104 2
JPY SWF CHF CHF
Great British pound Great Brit pound Great Britain Peso Great Britain Pound
JNY JPY JEY JPY
Sing dollars Singapore Dollars Singaporean dollars Singapore Dollars
Euro Euro currency Eurodollar Euro
JPY/USD EUR/JPY JPY/EUR EUR/JPY
forward rate future rate foreign rate Forward rate
Forward exchange rate Future rate Spot exchange
adoption transaction Appropriation Conversion
Companies Co-operative banks Post office Retail clients
Speculation Arbitrage Insurance Arbitrage
Speculation Arbitrage NPO Hedging
Options Future Swaps Options
Bid rate Mid rate Skid rate Bid rate
basis points Spread load Spread
Smallesrt market in Illegal market in wormedium market The largest market in world
The statement is partThe statement is falsThe statement is meaThe statement is false
Exporters Import as well as ex Dealers Import as wel as export businesses
Buy Transact Cancel Sell
selling position Credit position long positioon selling position
Purchasing power par Fisher's parity Smiths parity Purchasing power parity
Fisher's parity Smith's Parity Purchasing power par Interest Rate parity
Appreciation Depreciation repatriation Appreciation
Fluctuating exchangefixed exchange rate rolling peg fixed exchange rate
Home currency Foreign currency Bank Foreign currency
London New york Any international maAny international market
debit credit cash economic
GATT. Subsidies Quotas. GATT.
Fixed deposits Saving and investmeterm loans Balance of trade
Basic goods Non-real goods Invisible goods Visible
the value of all curr the value of one cur the value of one cur the value of one currency rises relative to another cur
the home currency thewill home
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Transaction exposur Translation exposureBusiness risk Operating Exposure
Organized market wiOrganized listed marUnorganized listed mAn over the counter unorganized market
Interest rate differe Demand & supply of Stock market returnsInterest rate differential between two countries
By purchasing multipCannot be hedged byCan be hedged by forBy purchasing single forward contract
Perfect Imperfect inefficient Imperfect
total monetary valueamount of country’s price of one country’price of one country’s currency in terms of another co
fluctuate to equate fluctuate to equate fluctuate to equate rfluctuate to equate the quantity of foreign exchange d
it will take more dol it is called a weakeniIt is called strengthe it will take fewer dollars to purchase a pound
causes differences i simultaneously buys Speculates for profit simultaneously buys large amounts of a currency in on
earns illegal profit causes differences i buy and sell in diffe buys foreign currency, hoping to profit by selling it a a
some goods have same All goods have similarpurchasing power is All goods have similar prices in different countries
In the long run, infla In the long run, the Interest rates changeIn the long run, the exchange rates between two natio
remains extremely stis determined by theis allowed to vary ac is allowed to vary according to market forces
a nation’s central b new discoveries of ga nations silver can ba nation’s currency can be traded for gold at a fixed ra
of 1914 formulated aof 1944 formulated aof 1924 formulated aof 1944 formulated a new international monetary syst
fixed exchange rate floating exchange ra managed float exchamanaged float exchange rate system
Buyer Hedger Speculator Seller
currency swap currency valuation currency exchange currency swap
Direct Local form Foreign form Indirect
foreign currency local currency base currency base currency
Difference between tPrice at which the saRatio of import priceAmount of one currency that must be paid in order to
Under a flexible exc Under a dirty exchanunder managed excha Under a flexible exchange rate regime
Flexible exchange ratUnder flexible exchaThe flexible exchangeUnder flexible exchange rates, trading countries tend
Purchasing power ParFisher Parity Smith's parity Interest Rate parity
sale transaction direct transaction Indirect transaction sale transaction
1997 1999 2001 1999
2000 2002 2004 1999
Mumbai Kolkatta Guwahati Mumbai
gold bullion fixed floating gold bullion
outside their own countries
to London banks to developing nationoutside their own countries
financial risk currency risk liquidity risk currency risk
dragon bonds Yankee bonds samurai bonds samurai bonds
speculation hedging forward rate liquidity
future rate spot rate bid rate spot rate
hedging arbitrage liquidity liquidity
European companiesof absence of gover they are always den of absence of government regulation
buyer hedger speculator buyer
difference between bprice at which a bankprice a bank will paydifference between bid and ask quotes for a currency
reducing cost of mo reducing investor risexpanding money sup preserving hard currencies to finance trade deficits
Currency speculationSpeculation as well aIssue IDR Speculation as well as hedging
RBI SEBI FMC RBI
3 years 5 years 1 year 1 years
money can be deposit Exchange of cash issuBank transfer moneyExchange of cash issued by a foreign central bank.
1990 1876 1944 1876
international capital international bond mforeign exchange m foreign exchange market
Euros Yen all types of Foreign all types of Foreign currency
increases overall porallows investors to is easily accessible toallows
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a broker a bank an investor a broker
currency swap currency valuation currency exchange currency swap
direct local form foreign form direct
foreign currency local currency local currency local currency
high interest rates moderate interest raNo interest rates low interest rates
regulate GDP Regulate NI Regulate banks protect a currency from speculators
IPO MPO DPO IPO
risky market secondary market primary market secondary market
low transaction cost high transaction costconstant costs low transaction costs
revenue bonds financing bonds project bonds revenue bonds
Fisher equation. GDP deflator net inflation index Fisher equation.
Euro note Euro stock Euro commercial papEuro stock
The market where the The countries which The market in which The market where the borrowing and lending of curre
Eurocurrency Eurodollar Euro Eurocurrency
Euro Eurodollar Eurocurrency Eurocurrency
Eurobond Eurodollar Euroyen Eurobond
Eurocurrency Eurodollar Euro Eurocurrency
Euroyen Eurobond Dollar Eurodollar
no need of new projeEstimate past cashflestimate trends Formulate long term goals
Inflation Blocked funds as wellCapital managementBlocked funds as well as inflation
Foreign Portfolio in Foreign Institutional Foreign Indirect inv Foreign direct Investment
FEMA FENA FETA FEMA
Repatriation Transfer adoption Repatriation
operation risk Interest risk Circuit risk Transaction risk
Arbitrage Speculator Hedge Portfolio management
Tax Haven TaX heaven tax raven Tax Haven
Project study Capital budgeting capital rationing Project appraisal
Foreign Portfolio in Foreign Securities I Foreign Indirect inv Foreign Portfolio investment
Transaction Risk Operational risk Currency risk Currency risk
Forward market Option market Bond market Forward market
subsidiary Associate Joint company subsidiary
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Investment safety risk portfolio Investment safety
Foreign exchange risLiquidity risk operational risk Foreign exchange risk
Liquidity risk Exchange rate risk Transaction risk Exchange rate risk
operationl risk Translation risk Economic risk transaction risk
Portfolio grouping Domestic portfolio Global portfolio ma Global portfolio management
ADR IDR JDR ADR
American depositoryAmerican demat receAfrican depository reAmerican depository receipts
Custodian bank Co-operative Bank Financial institution Custodian bank
Unlisted Sponsored Unsponsored Unsponsored
unsponsored Sponsored level II Sponsored Level III unsponsored
unsponsored Sponsored level II Sponsored Level III Sponsored level I
unsponsored Sponsored level I Sponsored Level III Sponsored level I
Registered Listed Unlisted Listed
Global Depository reeuropean DepositoryIDR Global Depository receipt
IDR GDR JDR GDR
ADR GDR JDR IDR
Domestic investors Foreign investors Rural investors Foreign investors
project budgeting Project appraisal Project rationing Project appraisal
Vostro A/c foreign bank accountLoro A/c Nostro A/c
only purchase transaall type of foreign e Purchase and sale ofPurchase and sale of currency notes , coins and travell
authorised money chan offshhore bankingan exchange broker an exchange broker
speculative attack o fixed exchange rate Current regulations ofixed exchange rate system
London japan China London
booking of forward cbuying or selling cur buying or selling currbuying or selling currencies to make profits
Denominating the traexposure netting maintaining foreign Denominating the transaction in domestic currency
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Authorised dealer Bank FI Authorised dealer
Authorised dealer Bank Broker Authorised dealer
RBI FEMA SEBI RBI
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Framing rules for fo Framing rules for cu Framing rules for im Framing rules for foreign exchange business
tax adjustability Tax convertibility Tax equality Tax neutrality
single taxation Double taxation Interest rates Double taxation
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Financial Technical Managerial Economic
es relative to another currency
eciate if the current home inflation rate exceeds the current foreign inflation rate
e stable over time
re of currencies at an agreed rate of exchange
pected cash flows
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n different countries
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, trading countries tend to rely more heavily upon
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1 1 __________ is the primary characteristics that Intangibility
2 1 Services have ________ inventory. one
3 1 _____________ cannot be separated from the se Services
4 1 _________ can also mean lack of consistency perishability
5 1 ____________ are the working couples who havDINK
6 1 In
Lifethe changing
itself time the
has become consumers
more __________have beco
due to Quantity
the socio-economic ,
7 1 technological and legal change. Complex
8 1 An ideally laid out plant reduces __________ Manufacturing
9 1 Bottlenecks refer to any place in a _________ Selling
10 1 Better __________ means determining the memproduction
11 1 A ____________ layout avoids frequent changes unplanned
12 1 ___________ is a broad term that reflects the n Service
13 1 The employees can more easily gather informa Last impression is no
14 1 Publicly recognize top service performers wiDissatisfy
15 1 Relationship marketing stands in contrast toScientific
16 1 _________ market contains buyers , intermediaInternal
17 1 .____________ is when customers buy something Financial market
18 1 Referral Market is the cheapest way of promoti Supplier satisfaction
19 1 __________Market helps an organization to ke Recruitment
20 1 .___________ market applies to the customers External
21 1 The __________formulated by the service organAdvance service pack
22 1 A service employee has to play the role of a Relative
23 1 .________ is the key quality parameter in serviAttitude
24 1 Consumers feel comfortable and perceive bet Empathetic
25 1 Service employees’ words and actions should Competition
26 1 The performance of a service employee builds Negative
27 1 ._________ employees are the right personnel Workers
28 1 Service encounter also called as __________, Referrals
29 1 The main objective of service encounter is the Attrition of customers
30 1 The service provider should give red carpet U t s Attitude
31 1 .___________is designed and managed for the pe Finance system
32 1 Physical evidence is the __________ aspects of Intangible
33 1 .___________ represent the supporting facilit Design & Layout
34 1 ____________Markets means existing and prospFinancial
35 1 In _________Markets Government, consumer gro Internal
36 1 _________ are the performers in the service p Service Employees
37 1 Service encounters are ________in scope. Infinite
38 1 The ________system includes the process and sManaging
39 1 The service -profit chain begins with ________Interaction
40 1 Full Form of BSP is ________ Basic Service Package
41 1 . ____________ is not the element of service en Delivery System
42 1 Six market model does not consists of ______ Customer Market
43 1 A____________ is intangible, yet provides satisfGoods
44 1 The __________ has significant capacity to pro Service Sector
45 1 .___________ is an embodiment of values, knowOperation
46 1 ____________ can be directly affected by the desService Operations
47 1 Successful ____________ are dynamic organiza Service
48 1 The physical environment of a service unit isServicescape
49 1 . __________ displayed on the interior or exte Servicescape
1 2 ______________ is a concept based on a recognitServices marketing
2 2 ______________ is the process of managing feel Role playing
3 2 ______________ is a linkage activity bringing t Selection
4 2 Recruitment precedes ______________ in staffinMinimum wage
5 2 ______________ provides a way for an intervie Emotional labour
6 2 Quality is conformance to standards that meet customers
7 2 Ontario Employment Standards legislation ent Bottom line
8 2 "The frontline is the ______________, as it per Bottom line
9 2 Poor performing equipment leads to _________Emotional labour
10 2 Marketing between the customers and the em Internal
11 2 ________________ positions are often high- stress
Boundary spanning
12 2 ________________ is a positive process of sear Recruitment
13 2 __________________ is a procedure of matching Planning
14 2 A __________________________ interview require Abstract questioning
15 2 _____________________ is the key of survival to Boundary spanning
16 2 _________________________ has over the years Role playing
17 2 Management can lose its ______________ and Responsibility
18 2 ________________ face real challenges in suppresEmployees
19 2 _____________ enjoy the best services due to t Emotional labour
20 2 The Front line service employees are also refe Boundary spanners
21 2 _________________ is an interviewing technique Abstract questioning
22 2 __________ training allows service employees at Internal
23 2 _____________ questioning also can be used to Abstract
24 2 _____________ marketing is one of the importanBottom line
25 2 ___________ is the only effective way of retain Motivating
26 2 ____________ helps to involve employees in thePlanning
27 2 The questions asked in the abstract interview Close-ended
28 2 Human resource _____________ or consultants Customers
29 2 _____________ managers are one of the bigges Indecisive
30 2 ___________ are effective motivators. Planning
31 2 Finding the right candidates is the biggest chDomestic
32 2 Customer contact personnel must attend both Marketing
33 2 _____________ conflict is also called as two bo Inter conflict
34 2 Service staff may have conflicts between what Goals
35 2 In Inter-client conflict, frontline employees hsingle
36 2 _______________ often provide job candidates wManagers
37 2 ______________ employees can be refreshed afteCustomer contact
38 2 Front line service workers are asked to be bot emotional
39 2 When employees do not have the right equipme frustrated
1 3 Customer Expectation- Management perceptGap 1
2 3 Which of the following is not amongst the 5 Tangibles
3 3 The customer gap is the gap between customCustomer perception
4 3 Bridging the knowledge gap-of what the; Suppliers wants
5 3 How Agents and brokers are important for tAs sources of informa
6 3 “Taking Psycho-Technical test” is a challen Accountancy
7 3 Creating more synergy between Team Members Infrastructure
8 3 From the following find out which is the chaTalent Management
9 3 Unreported wastage theft and misuse, such as Turnover
10 3 The main reason that Contribute to high turno High Pay
11 3 The _________ must ensure that systems, proceCustomer
12 3 The difference between service delivery int Capability
13 3 Repeat orders and new customers will be the Customers
14 3 In the changing time the consumers have becQuantity
15 3 Every new generation has its own characterist Lifestyle
16 3 Double Income ________ is the reason for gro No kids
17 3 The matrix reporting structure in a law firm,Vacancies
18 3 Service Quality Specifications – Service Deli Gap 1
19 3 More vital are the men behind the ___________Weapons
20 3 The organized retailing is a massive manpower People
21 3 There seems to be high level of _______ in the Manpower
22 3 Human resource management is a basic functio Performance
23 3 The heterogeneous nature of service in always Can be repeated
24 3 It is difficult to measure the service quality du
Tangibility
25 3 Service companies can appoint many _______ Brokers and agents
26 3 Service Delivery – External communication Gap 1
27 3 Electronic channels do not require any ______Indirect
28 3 _________ cannot be substituted for most public
Company
and non-profit employees.
29 3 Performance standards must be designed toProfitability
pr
30 3 ___________ in technology have enabled employees
Advances
to work from their homes.
31 3 ___________ plays a vital role in development Human Resource
32 3 It is the major challenge to ________ an emplo Fire
33 3 Improvement in Technology improves _______Profitability
34 3 Right person at a ____________ Right place
35 3 People can be __________ by providing the cleaMotivated
1 Target
4 Strategies are the means to achieve the _____________
2 4 Those employees who lack the necessary skill Salary
3 4 The HRP evaluation ensures the presence ofNumber th of people
4 4 Due to widespread and rapid technological ch Job contents
5 Technology
4 __________ is one of those organizational functions that helps a company to stay efficient and pr
6 Inter -departmental
4 ___________ communication is required to develop mutual trust and avoid all conflicting situati
7 4 HRP evaluation helps in managing and ensuring Employee
8 4 The HRP practitioners must be clear about the Human resource
9 4 The availability of the required manpower eiHired
10 4 __________ has become a regular feature bothOutsourcing
in the public and private sector organizations.
11 4 The forecast depends to a large extent upon theEnvironment
type of ________ that is available to the personn
12 4 Inaccurate and unauthentic information mayEffectiver
13 4 The organization growth cycles and plans also Success
14 4 Under service-profit chain model, the custome Wants
15 4 The __________ of a company can help to driveWorkforce
16 4 ___________ in human resources refers to the Selection
gradual loss of employees over time.
17 4 Employees who are place in jobs that are ___Less salaried
18 4 Good people don’t leave good organizations-they Poor managers
leave __________
19 4 For employees to remain motivated and intere Mission
20 Train & develop
4 An organization that hires the right people __________ them to provide quality services and need
21 4 Many companies have adopted the idea that Supplierem
22 4 __________ may be defined as “the growing economic
Globalisation
interdependence of countries worldwide
23 4 Large number of _________ are entering IndiaMNC’s which has made India a most sought after place o
24 4 __________ group pressure can also be helpfulInternal
in raising the performance of the whole team.
25 4 __________ workers only can keep the standard Motivated
of administration high.
26 4 Objective can be set and recorded at the ____Beginning
27 4 ________ trained and skilled workers will be moreLess marketable and may be ‘Poached’ or tempted
28 4 The inexperienced middle and frontline manag Attrition
29 4 The customer cycle of failure begins with r Satisfied
30 4 Indian companies are stepping up ___________.Import
Tangibility Quality Quantity Intangibility
zero ten proportionate zero
Goods Satisfaction Dissatisfaction Services
inseparability variability intangibility variability
LINK Shrink RINK DINK
Expenses Quality Price Quality
Simple Component Non-Component Complex
Trading Selling Finance Manufacturing
Equipment Control Production Production
supplier Supervision Investment Supervision
unnecessary planned necessary planned
Corporate Culture People Culture
First Impression is thLast Impression in thFirst Impression in thFirst Impression is the last impression
Loose morale Encourage Demotivate Encourage
Traditional Modern Technical Traditional
External Customer Wholesale External
Recruitment marketi Internal marketing Referral marketing Referral marketing
Customer SatisfactionShareholders satisfacStakeholders satisfacCustomer Satisfaction
Service Internal External Internal
Internal Recruitment Service Internal
Success package Basic Service PackageDelight Package Basic Service Package
Counsellor Friend Teacher Counsellor
Empathy Ego Grudge Empathy
Highly professional Not professional Curt Empathetic
Questions Assurance Doubts Assurance
Positive Competitive Interactive Positive
Managers Referrals Contact Contact
Moment of lie Moment of Truth Competition Moment of Truth
Dissatisfaction of cus Satisfaction of Custo Gaining Referals Satisfaction of Customers
You Attitude Our Attitude My attitude Us Attitude
Compensation SystemDelivery System Management System Delivery System
Tangible System Employee Tangible
Pricing Packaging Production Design & Layout
Trade Capital Customer
Extraction Influence Competitive Influence
Production Workers Managing Directors Labourers Service Employees
Unlimited Indefinite Limited Unlimited
Delivery Operations Finance Delivery
Internal External Enterpot Internal
Business Sells PackagBusiness Service ProdBusiness Service Pac Basic Service Package
Customer Service Provider Positioning Positioning
Influence Market Referral Market Product Market Product Market
Design Service Produt Service
Customer Market Recruitment Production Sector Service Sector
Education Profession Culture Culture
Service Encounter Competitors Investors Service Encounter
Product Organization Sales Organization
Sign Board Service Culture Servicescape
Sign Board Service Culture Sign Board
Human element Role playing Internal marketing Services marketing
Services marketing Human element Emotional labour Emotional labour
Recruitment Human element Planning Recruitment
Bottom line Selection Planning Selection
Services marketing Selection Role playing Role playing
human element employees retailers customers
Minimum wage Role playing Services marketing Minimum wage
Selection Recruitment Planning Bottom line
Services marketing Minimum wage Lower Lower
External Role playing Bottom line External
Services marketing Bottom line Customers Boundary spanning
Selection Human element Planning Recruitment
Role playing Recruitment Employee Selection Employee Selection
Bottom line Role playing situational vignette situational vignette
Planning Service quality Human element Service quality
Empower employees Emotional labour Planning Empower employees
Authority Planning Internal marketing Authority
Customers Retailers Emotional labour Employees
Retailers Customers Employees Customers
Emotional labour Human element Customers Boundary spanners
Role playing Bottom line Situational vignette Role playing
Ongoing External Role playing Ongoing
Selection Bottom line Internal Abstract
External Internal Planning External
Goals Planning Teamwork Motivating
Teamwork Decision Recruitment Teamwork
Open-ended Brief Summary Close-ended
Professionals Retailers Emotional labour Professionals
Professionals Trainer Emotional Indecisive
Goals Training Profits Goals
Foreign Recruiting Indian Recruiting
Training Profits Planning Marketing
Organisation conflict Role conflict Intra conflict Organisation conflict
Profits Personalities Decisions Personalities
double triple no roles triple
Companies Call centers Planners Call centers
Job role Human element Training Customer contact
planners efficient recruiter efficient
efficient planners recruiter frustrated
Gap 2 Gap 3 Gap 4 Gap 1
Reliability Responsiveness Profitability Profitability
Customer’s money Suppliers delivery tangible Customer perception
Company wants Customer wants Employees wants Company wants
As source of money As source of delivery As a source of profit As sources of information
Railways Roadways Power Sector Accountancy
Accountancy Railways Roadways Accountancy
Contractual Payment Inter departmental paAttracting fresh talenInter departmental parochial fighting
Recruitment Morale Shrinkage Shrinkage
Low Pay More undergraduatesNo staffing Low Pay
Service firm People Employee Service firm
Heterogeneity Ownership Consumer Affluence Capability
Service provider Orders Profit Orders
Quality Product Place Quality
Attitude Behaviour Beliefs Lifestyle
No wastage Double spendings Double savings No kids
Profit Conflict Demand Conflict
Eqipments Money Power Weapons
Employees Staff Undergraduates Employees
Money Employee Attrition Attrition
Working condition Challenges Payment Performance
Can be changed Cannot be changed Cannot be repeated Cannot be repeated
Heterogeneity Intangibility Inseparability Intangibility
Employees Graduates staff Brokers and agents
Direct Formal Informal Direct
Market Machines Tools Machines
Goals Mission expansion Goals
Decline Maturity Promotions Advances
Profit making Product Pricing Human Resource
Suspend Retain Promote Retain
Productivity Quality Quantity Productivity
Left place Side place Perfect place Right place
Demotivated Trained Hired Motivated
Organizational objectProfit Market Organizational objectives
Work Training machines Training
Machineries Management Methods of work Number of people
Time consumption Salary structure Market Job contents
Communication People Product Communication
External Interactive Upward Inter -departmental
Best talent Graduates Low salary persons Best talent
Company Customer Machineries Human resource
Interviewed Forecasted Selected Forecasted
Profit making Quality Staffing Outsourcing
Market Employees information information
Ineffective Successful Meaningful Ineffective
Failure Budget Data Success
Needs Demands Loyalty Loyalty
Product/service Customers Marketing Workforce
Performance appraisaLesser salary Attrition Attrition
Not challenging enouDemand less Irritative Not challenging enough or too demanding
Too demanding workPoor employees Because of lesser salaPoor managers
Vision Market strategy Profit making Vision
Reward Promote Fire Train & develop
Contractor Customers Middleman Customers
Export Import Privatisation Globalisation
Employees Products Services MNC’s
External Peer Supplier Peer
Disciplined Skilled Semi-skilled Disciplined
Ending Middle And time Beginning
Highly Moderately Semi Highly
Globalization Success Customer satisfactionAttrition
Dissatisfied Over whelmed Familiar Dissatisfied
Exports Interpot FDI Exports
he last impression
parochial fighting
ugh or too demanding
1 1 Ethos means -------- Taste
2 1 Ehos results from the ---------, beliefs and values lessons
3 1 Management involves ------- managing people
4 1 Ethos is an important factor as far as….....is conc Management
5 1 Indian ethos owes its roots to --------- vedas
6 1 India is a land of -------- Diversity
7 1 Indian Civilization is regarded as ….....living civili latest
8 1 Love and …......is the only means of a meaningful lsacrifice
9 1 Man exist in harmony with ----------- environment
10 1 Indian Ethos lays emphasis on ---------- compassion
11 1 Practising values helps to build character and ------
Personality
12 1 Indian Ethos and philosophy is ------------- inward looking
13 1 Before managing resources it is important to manoneself
14 1 Vasudaiva Kuttumbakkam means entire universe is family
15 1 Law of Karma is Law of cause and -------- effect
16 1 Indian ethos lays emphasis on --------- gratitude
17 1 Nishkama Karma means --------- selfish being
18 1 Companies should develop leaders who have …....autocracy
19 1 Indian Ethos helps the individual as well as the orgDevelop
20 1 According to Indian Ethos, work must be offerd toSupreme power
21 1 Meaning of " Lokasangraha" is good of many
22 1 Self study and analysis are part of -------- Self - Introspection
23 1 Organization must follow the practice of ---------- Punishment
24 1 It is necessary for the top managent to believe in Monarchy
25 1 I- opic attitude means -------- Hunger
26 1 Truth is the ultimate source of success and all eff Search
27 1 Detached approach means ------- No love
28 1 As per vedas profits should be earned through….. fair
29 1 Getting things done by others is -------- Western management
30 1 Indian management believes in material gain along social welfare
31 1 Decision making technique followed by western brain stilling
32 1 Ethics is based on the group or nation's ------- culture and tradition
33 1 Leadership style of kauravas was ------ laizze faire
34 1 Leadership style of Pandavas was ------ dominating
35 1 Rights and Priviledges must never be ------ used
36 1 Material gains give only -------- happiness temporary
37 1 The largest epic in the world is --------- kuran
38 1 Indian ethos lays emphasis on one's duties and ----payments
39 1 Quality based approach emphasizes on ------in whkarma
40 1 Dignity of work means all humans are ------ bad
41 1 Indian ethos lays great emphasis on ---------- fighting
42 1 The objective of all human life is attainment of ----stress
43 1 Continuos investment in self development of employ acceptance
44 1 Good thoughts leads to ---------action good
45 1 In an atmosphere of mutual respect and cooperation there will be less -----
46 2 Poor work culture will lead to ------- good productivity
47 2 A good work culture leads to ---------- higher productivity
48 2 Worker being fully engaged in his work is a sign offear -
49 2 Work ethos gives us purpose and meaning at ------workplace
50 2 Work ethos comes from a set of --------principles valueless
51 2 Being puctual is very------ unnecessary
52 2 ______________ may lead to mistrust and conflict Loyalty and Respect
53 2 Work ethos is a value based on ____________andcheating
54 2 An _______________of workplace ethics leads toabundance
55 2 _______________ play an important role in improv Values
56 2 Ethical work practices build a ____________ wor negative
57 2 At compliance level , ethical work practices hel positive
58 2 If there is an alarming increase in _____, employees Workload
sometimes become disgruntled with their w
59 2 `At ____________, ethical work practices extendscompliance level
60 2 Humans are spiritual in nature and are primarily interested
Finance in their _____ _____ and not in mate
61 2 Managers should always be ______________ autocratic
62 2 Employees are _____in their personalities. different
63 2 ______________ will create a strong corporate cumotivation
64 2 Dignity of work ___________ be considered. may
65 2 An employee is involved in an organization with 4 placement
66 2 Working __________compliance laws can cost thecondition
67 2 The pandava army was divided into __________ div Two
68 2 The manager should have a sense of ___________Humor
69 2 Management as per the holy book, is another wo Kingship
70 2 Employee __________ can have a negative effect equality o
71 2 Good managers don’t let __________worry them code an of conduct
72 2 An organzisation's performance will have ______ an indirect
73 2 Moksha is the __________or external value, and th intrinsic
74 2 The best human resources want to work for trul Dynamic
75 2 ______________in the Hindu tradition means " see Vimochana
76 2 ________ is essential if we are to achieve illumina Puntuality
77 2 Distrust in the mind of employees at workplace dynamism
78 2 one thing that must be remembered is that ethicsinternational
is a _____ issue.
79 2 Businesses do not function in ________ territory chaos
80 2 Managers should have ______ in spades, and must stress
81 2 Very few investors would want to invest in organ integrity
82 2 The spirit of inquiry stems from the values of __ spirituality
83 2 A _________ of ethics gives organization- specific code
84 2 ____________officer makes sure that the ethics sy Police
85 3 ____________ can be caused by both good and baMotivation
86 3 It is said that stress is good when the situation opportunity
87 3 Stress Management is a method of __________ stres cleaning
88 3 Stress Management includes a number of _______ calculation
a
89 3 Stress management is __________ to reduce blood beneficial
90 3 ______________ improves sleep and mental healTraining
91 3 _________ stress is the most common type of stres Chronic
92 3 Acute stress is ___________ term in nature. Long
93 3 When acute stress happens ____________, it is cal frequently
94 3 People who always seem to be having a crisis or cepisodic acute
95 3 People who are "worry warts" or pessimistic or wAcute
96 3 _________ health effects are persistent in peopleGood
97 3 __________ stress is a type of stress that arises episodic acute
98 3 Some of the situations that can lead to chronic st family problem
99 3 ___________ stress may lead to severe health relAcute
100 3 ________ stress is the positive form of sass that Eustress
101 3 Business organisation might find it desirable to episodic acute
102 3 When Eustress is no longer tolerable or managea Distress
103 3 __________ occurs when an individual is pushed Hypo stress
104 3 ___________ , occurs when an individual is boardHypo stress
105 3 A factory workers performs repetitive tasks mig Hypo stress
106 3 Unfulfilled career _____________ are a major sour ways
107 3 When an employees role and responsibilities are role ambiguity
108 3 ____________ may create problems in personal an role conflict
109 3 In _____________ employees may be expected to do shift
Day
110 3 When a job demands a certain type of behaviour trole ambiguity
111 3 ___________ work overload implies performing aQuantitative
j
112 3 ___________condition means bad lighting, poor vent Poor working
113 3 If in an organisation there is mistrust, jealousy, f Unity
114 3 __________ conflicts takes place due to differenceInterpersonal
_____________ is the method of meditation
that brings one completely into the present
115 3 moment Vipasana
116 3 ______________ people feel guilty while relaxingType A
117 3 Type B people are exactly opposite to __________ Type A
118 3 ___________ may produce many physical or psych Negativity
119 3 __________ is not a technique but a way of life. Yoga
120 3 ____________ simplifies outer life and energizes pMeditation
121 3 Meditation increases __________ and strengthendepression
122 3 Studies have revealed that meditation helps to s life
123 3 ___________ meditation involves simple repeating Yoga
124 3 _____________ meditation is often known as insigMantra
125 3 __________ is considered an integrated form of phy Yoga
126 3 Psychological consequences of stress is ________high absenteeism
127 3 Physical consequences of stress is ____________.diabetes
128 3 Consequences of stress on the Organisation is _ eating disorder
129 3 One of the health benefits of Meditation is, it stress and tension
130 3 In _______ Meditation any one can awaken his un kundalini
131 3 _________ Meditation is loving or kindness meditmantra
132 3 Many Chakra meditation are sound, specific placekundalini
133 3 ___________ is a method of Meditation that involv Trataka
134 3 _________ includes our emotional, psychological p ahysical health
135 3 Businesses benefits when employees have good _physical health
136 3 A mentally healthy workplace is vital for the succ Social life
137 3 _____________ is a group activity of generating nBrain storming
138 3 ________ is all about silencing the mind and liste Brain stilling
139 3 ________ means union of the individual consciousTour
140 3 A few minutes of Yoga everyday provides the ___key
141 3 Regular _________ helps to improve the flexibilitystudy practice
142 3 _____________ is the art of motivating a group o Management
143 3 Leadership is the activity of influencing people to Management
144 3 The __________________ style of leadership require transactional
145 3 In _____________ ,the leader encourages follower idealized influence
146 3 Transformational leaders take calculated risks thatpositive outcome
147 3 ____________ leadership style is considered to beTransactional
148 3 ___________ leaders motivate the followers thr charismatic
149 3 The ____________ style of leadership is most effeVisionary
150 3 ___________leaders inspires their followers to doTransactional
151 3 Charismatic leaders have extraordinary __________ Writing
152 3 Mr. Ratan Tata and Mr. Narayan Murti are the be Transactional
153 3 ________ , the policy of getting work done througDam
154 3 _______, the policy of getting work done by creatiDam
155 3 Motivation - Hygiene theory is also known as ___Hierarchy of needs theo
156 3 Practicing ______ leads to self-purification and selAtma manthan
157 3 ___________ makes a man to realise his inner con Atma manthan
158 3 In Gurukul system of learning, there was no fix _ Fees
159 3 __________ students were not admitted to the Gu Male
160 3 The current education system of India came with Britishers
161 3 The right intention, the right ________ and the r salary
Fashion Character culture Character
crime region plan lesson
playing games politics praying managing people
production customs culture management
movies play talent Vedas
Riots Crime love Diversity
oldest mid aged recent oldest
enemity hate quarrels sacrifice
animals sea life tress and plants Environment
hate fights conflicts compassion
conflict hatred dominance personality
outward looking External physical inward looking
others friends spirit oneself
circle tree relatives family
source plan strategy effect
hate dominance superiority gratitude
selfless action forgiveness love selfless action
selfishness ethical ensitivity monarchy ethical sensitivity
vanish demotivate disorganized develop
Head Manager teacher Supreme Power
death of many bad luck faith good of many
Punishment Revenge Crime Self - introspection
Self -management Fear Autocracy Self - management
value - oriented Autocracy Fearful value - oriented
Anger Ego self control Ego
Supress ignore forget search
No expectations No illness No fear No expectations
Cheating cunningness fraud fair
Indian Management Japanese management American ManagementWestern management
production productivity profits social welfare
brain storming group discussion management game brain storming
religion taste preferences culture and tradition
centralised distributed paternal centralised
conspiring distributed centralized distributed
taken misused given misused
permanaent forever individual temporary
bible ramayan mahabharata mahabharatas
debts karma responsibilities responsibilities
bad deeds harm excellence excellence
unequal equal sorrowful equal
celebrating killing ethical values ethical values
sorrow happiness pain hapiness
equanimity prosperity pain prosperity
bad deeds bad luck bad good
love misunderstanding understanding misunderstanding
poor productivity havoc chaos poor productivity
poor productivity hassles conflicts higher productivity
high morale curiosity rivalry high morale
home amusement park nursery workplace
offensive moral targeted moral
important useless waste important
Miscommunication Secularism Nationalism Loyalty and Respect
lying hard work fraud hard work
too much absence presence absence
Work ethos Wages salary Work ethos
adverse meaningless positive positive
unlawfaul lawful neagtive lawful
Humility Finance motivation Workload
employee level employer level stakeholder level stakeholder level
Glamour Spiritual destiny fashion Spiritual destiny
indecent loving on time on time
similar monotonous immature different
Values Fraudulent practices leadership Values
may not is unnecessary not needed may
performance payment price performance
in favour uncondtionally for against against
Eight Five Seven Eight
Pride Acheivement Morale Humor
Ownership Stewardship autocracy Stewardship
disloyalty discrimination accountability discrimination
discrimination hindrances responsibility hindrances
a direct no terrible a direct
extrinsic realistic ppositive intrinsic
Ethical Sound Corrupt Ethical
Darshana Prarabhdha Kamarth Darshana
Miscommunication Democracy Discipline Discipline
happiness stress loyalty stress
national leadership small leadership
private isolation public isolation
unlawfaulness disloyalty integrity integrity
lawfulness loyalty discipline integrity
secularism religion patriotism spirituality
Book Rule Library code
law Ethics School Ethics
Stress opportunity Negativity Stress
threat weakness failure opportunity
reducing limiting raising limiting
metrics tools techniques techniques
harmful important likely beneficial
Stress Management Positivity Study Stress Management
Episodic Acute Distress Acute
short Medium Micro short
shortly highly low rate frequently
Distress Acute Chronic episodic acute
Chronic episodic acute Distress episodic acute
Best Negative Positive Negative
distress acute Chronic Chronic
childhood trauma good job personality family problem or childhood trauma
Chronic episodic acute Distress Chronic
Chronic episodic acute Distress Eustress
eustress Distress Chronic eustress
frequent eustress acute stress violence Distress
Hyper stress acute stress Distress Hyper stress
Hyper stress acute stress Distress Hypo stress
Hyper stress acute stress Distress Hypo stress
expectations path growth expectations
role conflict career concern stress role ambiguity or stress
role ambiguity expectations Rotating work shifts Rotating work shifts
Night shift rotating work shifts 24 hrs shift rotating work shifts
rotating work shifts Rotating work shifts Role conflict Role conflict
Rotating shift Qualitative Night shift Qualitative
Good healthy time less Poor working
cohesiveness coordinated pleasure cohesiveness
Interventional Interactive Intercourse Interpersonal
sudarshan kriya heart -centered Mantra meditation Sudarshan kriya

Type B Type C Type D Type A
Type B Type C Type D Type A
Stress Eustress Type D Stress
Meditation Exercise Training Meditation
Training Study Workshop Meditation
concentration enlighten stress concentration
study aging process stress aging process
Vipassana Mantra Chakra Mantra
kundalini Trataka Vipasshana Vipasshana
Vipasshana Mantra Chakra Yoga
emotional instability high labour turnover headache emotional instability
low morale lack of motivation high labour turnover diabetes
joint pain skin disorder poor productivity poor productivity
happiness and peace the immune system heart diseases the immune system
yoga Trataka chakra kundalini
Metta Trataka kundalini Metta
yoga Trataka chakra chakra
Metta yoga kundalini Trataka
Mental health Social life stressful life Mental health
Mental health Social life stressful life Mental health
Mental health stressful life organisation organisation
Brain stilling Brain healing Brain washing Brain storming
Brain healing Brain washing Brain storming Brain stilling
Sports Yoga Entertainment Yoga
answer secret habit secret
gymnastic Yoga practice travelling Yoga practice
Leadership Visioning Day dreaming Leadership
Leadership Visioning group objectives group objectives
transformational stimulation idealized transformational
Visioning transactional intellectual simulation intellectual simulation
profit negative outcome clashes positive outcome
transformational visionary charismatic Transactional
visionary transformational Transactional Transactional
Transactional transparent charismatic Visionary
transformational visionary Charismatic Charismatic
communication managerial technical communication
transformational visionary Charismatic transformational
Dand Sam Bhed Sam
Dand Sam Bhed Bhed
Maslow's theory Carrot and stick theory Two factor theory Two factor theory
Experiences Maun Vrat introspection Maun Vrat
Maun Vrat Purushartha Experiences Atma manthan
period syllabus Guru syllabus
Female Trans gender other Female
Francis Italians Tibetan Britishers
leaves karma attitude attitude
dhood trauma
Sr.no Unit
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Question
A good international HR personnel understands that __________ is a key to success.
Frank, direct feedback is not a part of many _____ cultures.
_____________ is imperative for success in international business.
________________ are one of the organization’s most effective resources as they help to edge out competition, ev
_________________employees on cross-cultural communication becomes extremely essential when a company h
_________________evaluation is effective function of international human resource management.
Some people consider international HRM is similar to _________management.
Rapid growth of ________ has increased the number of MNC’s, resulting in the increased mobility of human resourc
In the domestic service, the involvement of HR with employee’s family is __________.
The focus of cross-cultural human resource management is to keep ___________.
Cross-cultural human resource management brings _______enhancement between people.
Professor ________ used to say:“culture is more often a source of conflict than of synergy.
Global companies use the internet for research, marketing and adapting to their customer’s needs.
For decades, the ________was the center of international business.
A community is said to be culturally _______if its residents include members of different groups.
Changing _________ is main reason for the emergence of diversity.
Cultural __________ is a skill that can be developed at both professional and social levels.
When employees enter another nation they tend to suffer cultural ________.
the dimention of culture which defines extent of people how they act as individual instead of representing as group
All the societal forces that affects values , actions and beliefs of different groups of people are altogether called
someone who lives and works in a forign country is a
The key questions to be asked when developing an international HRM policy is
Trust is influenced by
The particular roach used by a manager to achieve goals through other people is describe as
which of the following was not suggested by stone as a suitable criteria for the evaluation of expatriate performance
The country where the headquaters of a multinational company is located is known as _____________
When an international firms follows a strategy of choosing only from the nationals of the parent country, it is called
When the firm choose a strategy of recruiting the most suitable persons for the positions available in the firm , irres
IHRM is an area of academic study which focuses on
key to successful management of HR process s the ability to ?
the scope of HRM does not include
HRM is _____________Function.
HRM is ___________________.
To be effective in the international environment HRM policies must
A major difference between domestic and international HRM is the result of:
Global assignments in which employees are sent to understand global operations and are required to have intercult
The following are valid reasons for using an ethnocentric international staffing strategy, except:
Which of the following factors is least likely to be directly related to the success of an expatriate assignment?
Expatriate failure is best defined as:
The staffing policy in which all key management positions are filled by home country nationals is termed:
A factory that features unsafe working conditions, long hours, and/or low wages is a(n):
High labour costs in an overseas operation can require a focus on efficiency and on HRM practices aimed at improvi
Factors creating the global marketplace include all of the following except1.
A major difference between International HRM and Domestic HRM is the
HRM as practised by multinational organisations is called
Whirlpool’s use of a performance management system worldwide is an example of
Organisations that do not adopt a strategic HRM approach and a global vision
When a person from one culture communicates with a person from another culture they are engaging in
Cultures where non-verbal communications and indirect language are used to transfer meaning are described as
Cultures where verbal communications are explicit and direct are
The Japanese have a high-context culture, and therefore prefer to communicate___________
What is good and bad or right and wrong, or has to deal with moral duty and obligation is referred to as
Fraud, bribery, graft and the payment of secret commissions and kickbacks is
It has been recommended that companies take the following steps to ensure that their responses to different cultur
Developing the long-term business relationship needed in joint ventures requires
Trust is influenced by
The particular approach used by a manager to achieve goals through other people is described as
In cultures that emphasise hierarchy and status employees expect the overriding style of their managers to be
Employees in countries such as Australia and the United States, expect to have a much greater say in decision makin
cultures
In have distance
high power been described as having
countries such as China and Korea employees expect___________________
Equal opportunity laws are______________
HR issues that will require adaptation to fit different cultures include all of the following except
Which of the following was not suggested by Stone as a suitable criteria for the b
evaluation
All aspects of
of expatriate
training andperformance
development in international organisations are affected by all of the following except
Cultures that value hierarchy and status differentials will have compensation strategies that
Compensation strategies that reward individual performance and the acquisition a
of individual reward
Bureaucratic skills and know-how
systems are common
that emphasise in pay are preferred in
fixed
Unions that include workers who have a common skill are
Foreign enterprises in China face HR challenges in all of the following areas except
Chinese enterprises rely heavily on which method of selection
A situation where an employee is guaranteed a job for their entire working life is known as
Unions that only represent the interests of employees working for a single employer or enterprise are
A ______ market is the relationship of communication between the suppliers and the organizations which demand
_________ workforce refers to the international labor pool of workers.
____________ is recruiting the top management executives, who are highly skilled and resourceful.
Companies and recruitment agents have moved much of their recruitment process ____________ so as to improve
It should be noted that selection is a________ process between the individual and the organization.
Multinational companies indeed place heavy reliance on relevant _______ skills during the expatriate selection proc
International firms are usually required to demonstrate that a __________ is not available before the host governm
_______factors often have an influence on selection decisions.
Differences ___________ are recognized as a major barrier to effective cross cultural communication.
The compensation policy must give due consideration to _________and ease of administration.
The compensation should be such that it offers financial __________ in terms of benefits, social security.
________________ approach is the most common system in usage by multinational firms.
_______ probably causes the most concern to HR practitioners and expatriates.
Training is normally viewed as a ________ term education process.
____________ is about the acquisition of knowledge, skills, and abilities.
Development is viewed as a _____ term learning process.
Management development is a ________ process as there is no time limit for learning to occur.
Trained employees perform with greater _______and accutacy.
________of trained staff is high.
Training develops ____________ in new employees.
______ training refreshes the employee.
The process of ______ facilitates operations across borders and cultures.
A MNC does not have _______ across all its subsidiaries.
Performance management of _________ is obviously more difficult than in the case of domestic managers.
__________goals between the parent companies are a common problem within international joint ventures.
_________ are simply a measure of the goals achieved through a work process.
________ identify the physical or psychological characteristics of a person.
Motivation is derived from the word ________which means inner drive.
Managers have to work as ___________ of their subordinates.
Motivation means a process of ___________ people to action to accomplish desired goals.
_______________ factors include those factors which are in terms of money.
In a n organization, employee should not be kept on __________ basis for a long time.
Position or a title also motivates an employee as it resembles ______ and a leader.
Good working environment will always motivate a person to work hard and also will reduce _______ turnover.
________ refers to power and delegation means to transfer.
Companies reward their employee with both ___________ goods, as well as appreciation.
_______ issue surrounding labor management practices may have significant impacts on the global reputation of M
The global assignment in which employees are sent for strategic job having intercultural understanding are classified
The kind of organization which have integrated worldwide corporate units in different countries is classified as
The compensation plan which is used to protect expatriate employees from any negative consequence of tax is class
In global assignment , if the individual are sent to perform some limited task and then return to their home country
HRM as practised by multinational organisation is called
Global assignments in which employees are sent to understand global operations and are required to have intercult
Factors creating the global marketplace include all of the following except1.
Whirlpool’s use of a performance management system worldwide is an example of
Compensation strategies that reward individual performance and the acquisition a
of individual reward
Bureaucratic skills and know-how
systems are common
that emphasise in pay are preferred in
fixed
The following factor would be relatively low if supply of labour is higher than demand.
The following is (are) the option(s) while planning for surplus
A job specification is one of the area of ______________
A brief write up of what the job is all about is ____________
recruitment policy usually highlights need for establishing______________________
The scope of international human resource management (IHRM) includes:
___________refers to the process of identifying and attracting qualified people to apply for filling up the vacant pos
using an online _______ system may potentially save the employer time .
the _______enviornment in which expatriates operate is an important factor in determining successful performance
it is expected that the contribution of ___________especially the spouce , makes to the success of overseas assignm
if the international assignment is accepted , the lack of a ____________for the accompanying spouce or partner ma
The buying and selling of products and services from the firms in other countries is called
_______ is defined as searching for and obtaining candidates in sufficient numbers
_______is process of gathering information for the purpose of evaluating and deciding who should be employed in
______ also known as parent country nationals , they are citizens of the country
_________ competencies of the person to perform the required tasks.
______ are the citizens of a country other than the country
Ineffective _______ of key objectives results in confusion , lack of teamwork , and low morale.
__________ means the remuneration which an employer pays to the employees in return for their services.
The _________ also has a number of objectives that he wishes to achieve from the compensation policy of the firm.
Provide information , things such as geography , climate , etc related to
Designed to familiarize th individual with cultural instituitions means
Aimed at increasing communication related to
Designed to develop attitudinal flexibility related to
Arranged to make the expatriate familiarize with the challenge of assignment is known as
The process of sending and preparing global employees for any other foreign assignment is classified as
Is an employee transferred out of their home base to the firm's international operation.
_________ refers to the process of identifying and attracting job seekers so as to build a pool of qualified job applica
All the societal forces that affcet values, action and beliefs of different group of people are altogether called
Which of the following is not a category of an employee in an international firm?
Which department of an organization is the major user of language translation services?
__________ refers to the learning opportunities designed to help employees grow.
How does training and development offer competitive advantage to an organisation?
_________ seeks to examine the goals of the organisation and the trends that are likely to affect these goals.
Which of these is an off - the - job training method?
Selection is ______ in its application as much as it seeks to eliminate as many unqualified applications as possible in
_______ occurs when an interviewer judges an applicant's entire potential for job performance on the basis of a sin
______ is an objective assessment of an individual's performance against well-defined benchmarks.
Which of the following is an alternate term used for performance appraisal?
Which of these is the main purpose of employee assessment?
The direct costs of international assignment failures can be as high as __ times the costs of those for similar failure i
Successful defenders use performance appraisal for identifying ____________.
What do successful analysers tend to examine?
___________ is the name given to a philosophy and set of methods and techniques that stressed the scientific stud
What does "E", "R" and "G" stand for in the ERG theory?
Trust most likely improves cross cultural communication by__________.
If you assume that every member of society or subculture has the same characteristics or traits . You are guilty of __
which of the following will most likely be emphasized by instrumental communicator?
Posture, Gesture , facial expression and eye contact are example of _____________.
Which of the following option is a component of remuneration?
What is the alternate name for incentives?
One major difference between domestic and international HRM is
________ are employees whose nationality is different from that of either the headquarters or the subsidiary office
________are expected to be experts in their fields.
An __________ is a person temporarily or permanently residing, as an immigrant, in a country other than that of the
________ employ expatriates as a form of management control of their subsidiaries.
Some regions may be considered ________ postings.
____________ expatriates serve as the means through which strategic control of the subsidiary is accomplished.
The greatest disadvantage of using expatriates is the possibility of expatriate ______.
As for Singaporeans, some say their only religion is ______.
Surprisingly, women made up only ______percent of the expatriate population.
____________ means the return of an employee to his/her home country from overseas management assignment.
Repatriation is the ______step in the expatriation.
__________ re-entry training is also advised to be given to expatriate and his or her family that covers social cultura
__________ is a phase in which the expatriate and his or her family readjust to their return to the home country.
When repatriates leave, the _________suffers the most.
The classifacation of international employee include________
If the employee is citizen of India, working in U. S and employee by the company whose headquaters are in japan th
if the employee is citizen of country where the operation is located but headquarter are located in another country
The process of sending and preparing global employees for any of the foreign assignment is classified as
the concept which defines the inequality among nation explained in cultural dimention is classified as
All the societal forces that affects values , actions and beliefs of different groups of people are altogether called
someone who lives and works in a forign country is a
which of the following was not suggested by stone as a suitable criteria for the evaluation of expatriate performance
The country where the headquaters of a multinational company is located is known as
When an international firms follows a strategy of choosing only from the nationals of the parent country, it is called
When the firm choose a strategy of recruiting the most suitable persons for the positions available in the firm , irres
The following are valid reasons for using an ethnocentric international staffing strategy, except:
Which of the following factors is least likely to be directly related to the success of an expatriate assignment?
Expatriate failure is best defined as:
The staffing policy in which all key management positions are filled by home country nationals is termed:
Someone who lives and works in a foreign country is a(n)
Which of the following was not suggested by Stone as a suitable criteria for the evaluation of expatriate performanc
the lump sum payments given to employees, who move from one assignment to another are classified as
The compensation given to expatriate for exceptionally hard working and living conditions at certain location is class
An international student that goes to work for an MNE in the country where she is studying is ______________
if a person goes to work for a foreign based mne in the country he was born then he is a
What type of expetriae is a MNE most likely to have if it is starting to go international after many years of domestic
____________are also known as headquarters nationals.
________is a person whose nationality is the same as that of the country in which the company is operating.
some firms may call ___________ as intetrnational assignees.
___________are people who travel internationally but do not relocate
________is the emotional and psychological distress suffered by some people when they return home after a numb
____________ phase in the repatriation process involves coping with reverse culture shock And career demand.
Expatriates have two major motivators for accepting international assignment , namely career advancement and __
The amount of _______ inherent in the expatriate job in foreign operation is also a key point of consideration
it is common for ____________expatriate managers to be taken completely by surprise at the deep cultural differen
in their home countries , most expatriates are __________managers with generally ordinary lives.
the major cause claimed by firms for not sending women on international assignment was host country __________
Organizational changes made during the time the individual was abroad may make his or her position in the parent
____________intensity transfer tools focus on individuals.
The repatriation process should not be seen in ________________
_____________expatriates remain overseas for the whole duration of their stay with the firm.
________ are also known as headquarters nationals.
________ are people who travel internationally but do not relocate.
Some firms may call _______ as International asignees
Successful Repatriation strategies involve a ____ step process
__________ are primary method of achieving the objective of knowledge transfer.
Getting _____ in expratriate is an important objective from Cost-Benefit analysis.
Expatriates have two major motivators for accepting international assignment,namely career advancement and ___
______ is a person whose nationality is the same as that of the country in which the company is operating .
_______ is the emotional and Psychological distress suffered by some people when they return home after a numbe
_____ are usually less expensive to maintain than PCN
______ are managers who are citizens of countries other than the one in which the MNC is headquartered or the on
______ are managers who are citizens of the country where the MNC is headquartered.
Expatriates are also called as __________.
_____ and ______ are important factors in selection of Expatriates.
_______ is generally granted to the Expatriate only.
________ are also called as 'Globetrotters','Flexpatriates' or 'Frequent Fliers'.
_________ can occur when compensation does not match the position or the high cost of living overseas.
_________is a part of Expatriation process.
Repatriation happens mainly because of two factors
if the company did not respect immigration requirements and permit obligations then they may face _______.
India has emerged as a key ____________ destination over the past decade and a half.
Off shoring is the _________ of business process from one country to another.
Companies usually off shore manufacturing or services to ___________countries.
Companies do not need to ___________in order to off shore.
Businesses sometimes shift jobs overseas to lower _______costs.
Business ethics may be defined as a set of _______standards which people owning and managing business is expect
Education system in _______ lays a heavy emphasis on technical and apprenticeship training.
__________ are code that is adopted singularly by companies.
The _________values of the society define the meaning and reason of business and how it is organized.
Corruption is an international problem that requires ______solutions.
Managing ________ is as important as managing any technical side.
With the advance of internet, communications is definitely made easy.
One of the most beneficial tools that the project manager has in his repertoire is ___________.
IR can be distinguished from HRM, which is essentially a ________ process.
Companies represent their __________structure by way of a diagram called an organizational chart.
Removing _________ managers means the authority they once wielded must be redistributed to employees.
Virtual structure forgoes the hierarchical approach of the traditional organizational structure.
In traditional organizational structure can be compared to a ______.
In virtual organizations, jobs are variable and of _____ term.
IHRM is an area of academic study which focuses on
Organisations that do not adopt a strategic HRM approach and a global vision
Fraud, bribery, graft and the payment of secret commissions and kickbacks is
It has been recommended that companies take the following steps to ensure that their responses to different cultur
___________is a social network in which all the horizontal and vertical boundries are removed.
Unions that include workers who have a common skill are
Foreign enterprises in China face HR challenges in all of the following areas except
Chinese enterprises rely heavily on which method of selection
Unions that only represent the interests of employees working for a single employer or enterprise are
Union leaders at different levels & at federations are elected on _______
The nation wide consumer councils formed by the Government comprise of representatives of
Thewholeprocessofconductinga360–DegreeFeedbackprocessinanyOrganisationcouldlastabout
In a reengineering programme, when a process changes so does the ________ of the concerned employee
The process which is continuous and stops only when the organisation ceases to exist
AN MNE is this kind of industry when its competitive position in one country is significantly influenced by its position
Ethics is the ___________ of human conduct , a study of right and wrong in human relationship.
With the advent of the ________came digital document processing , virtual meeting technologies and other telecom
_________offshore units are set up to leverage the benefits of offshoring without having to outsourse to host comp
India has a large pool of ____________speaking, college educated youth as well as a matured training infrastructure
____________is a famous for taking shortest possible time in product development.
The traditional emphasis of _____________has been to achive collective outcomes at national or industry level
In the US most unions remain at the ______level
many businesses cannot even function without the use of ________technology.
Enhanced _____________management is another byproduct of technological improvement
___________not only reducess process and administrative cost but can speed up transaction processsing
Human capital is a source of __________advantage because it is valuable , rare, inimitable and non substituable res
HRM must champion the _______tech solution to knowlede management.
As a ___________facilitator , IHRM must ensure alignment among an organization mission, statement of ethics, pol
A properly developed HR System is an ___________Assets that is deeply imbibed in the operating system
People with ________skills are valuable to the organisation .
Every society needs to be bound together by common ___________
_______ is the relocation of a business process from one country to another.
_________ can be orgnised whether or not members are in reasonable proximity to each other.
____________ uses same HR practices of parent company in host nations.
_______ are Defined as tangible assets such as money and people, and Intangible assets ,such as brands and relatio
_______ Strategy uses same HR pracices of Parent company in host nations
_________ is a multi disciplinary field that studies the employment relationships.
Companies usually offshore manufacturing or services to _________ countries.
_______ are the codes that are adopted singularly by companies.
With the advance of ________ ,communications is definitely made easy.
Industrial relations distinguished from HRM, which is essentially a _____ process.
Companies represent their organisational structure by way of diagram called an __________ chart.
______ structure forgoes the hierarchial approach of the traditional organisational structure.
The traditional organisation structure can be compared to a _______.
People with _____ skills are valuable to the organisation.
An __________ is a combination in which one company purchases and absorbs the operations of another.
Virtual organisation has a ______ organisational structure.
In virtual Organisations ,jobs are variable and of ____ term.
A properly developed HR sysytem is an ______ asset that is deeply imbibed in the operating systems.
One of the most beneficial tools that the Project manager has in his repertiore is __________.
_________ mergers and acquisitions have become a popular mode of growth for firms seeking competitive advanta
_______ is the discipline which deals with values relating to human conduct.
Option 1
rigidity
African
Curiosity
unskilled
selecting
performance
event
globalization
limited
selecting
job
geert hofstead
Arpanet
UAE
same
jobs
awareness
variety
orientation distance
expatriation
expatriate
Who is going to cordinate the HRM functions
ethical standard
leadership
technical skill
host country
polycentric roach
polycentric roach
comparitive research
travel abroad
retirement of employees
a staff
Employee oriented
reflect an international view
increased complexities such as currency fluctuations, foreign HR policies and practices, and divergent labour laws.
strategic assignments
maintaining a unified corporate culture
The personality of the expatriate
a failure to recoup the costs of investment in an expatriate.
polycentric
private sector workplace
employee performance
lowering of costs of doing business globally
increased complexities such as currency fluctuations, foreign HR policies
and practices,
global HRM and differing labour laws
who is going to coordinate the HRM functions?
extended management control over employees
develop effective two-way communication
cross-cultural communication
low-context cultures
by fax
responsibilities
corruption
develop a clearly articulated set of core values as the basis for global policies and decision making
the building of trust and commitment
ethical standards
leadership
participative
low power distance
to have a say in all decision making
rigidly enforced in all countries
training and development
technical skills
cultural differences
have an emphasis on individual achievements
individualistic cultures
craft unions
recruitment and selection
personality testing
lifelong employment
trade unions
goods
National
job hunting
online
one way
management
PCN
motivational
language
inequity
freedom
going rate
education
medium
hiring
long
one time
errors
absentism
confidence
revision
neutralization
uniformity
locals
similar
results
results
motif
subordinators
restricting
monetory
permanent
power
money
subordination
tangible
financial
Development assignment
Alliance enterprice
cash flow equilization plan
functional assignment
Global HRM
strategic assignments
lowering of costs of doing business globally
extended management control over employees
production
Reassign the jobs
jon analysis
job finding
job finding
staff recruitment
e-Recruitment
e-selection
culture
friends
going rate
Importing and exporting
Recruitment
Selection
TCNs
Technical and Managerial
Third country nationals
Communication
Communication
Marketer
Enviornmental briefing
Cultural Orientation
Language training
Sensitivity training
Field experience
Distanat assignment
Expatriates
Selection
Expatriation
MNC
Human Resource
Training
Removing performance decencies
Organisational Support
Television learning channels
Both negative and positive
Stress producing
Performance Appraisal
Quality and quantity of output
Making correct decisions
Three
Staffing needs
Division and corporate performance evaluation
Scientific Management
Export, Risk and Guarantee
Enabling managers to network effectively
Attribution
Persuation
Kinesic behaviour
Fringe Benefits
Gratuity
Tax equalization
HCN
employees
Compatriot
MSMEs
easy
flexible
failure
hinduism
10
matriation
first
social
variations
family
Expatriate
third country nationals
expatriate
distance assignment
power distance
expatriation
expatriate
technical skill
host country
polycentric roach
polycentric roach
maintaining a unified corporate culture
The personality of the expatriate
a failure to recoup the costs of investment in an expatriate.
polycentric
expatriate
technical skills
ethnocentric allowances
ethnocentric allowances
PCN
PCN
PCN
PCN
PCN
Repatriates
Repatriates
Reverse culture shock
Relocation
Stress buster
money transfer
inexperienced
top
experienced
neutral
medium
management
long
Parent country Nationals
Non Expatriates
Repatriates
two
International assignments
Return on Investment
Stress Buster
Reverse Culture shock
TCN
TCN
International assignees
Technical Ability Cross Cultural Suitability
Work permit
Expatriates
Income gaps
Repatriation
Job related Factors and Social Factors
Expatriate failure
tourist
allocation
developing
cut cost
fixed
legal
India
model codes
cultural
national
culture
post
interaction
monopartite
pie
top
mechanical
machine
long
comparitive research
who is going to coordinate the HRM functions?
develop effective two-way communication
corruption
develop a clearly articulated set of core values as the basis for global policies and decision making
Virtual organisation
craft unions
personality testing
trade unions
democratic principle
Cost account and consumer
1.5 to 3months
Designation
Training
international
process
post
Captive
comon
nokia
Captive
regional
projection
interjection
M-HR
competative
high
virtual
valuable
Excellent
values
Outsourcing
Virtual Teams
Polycentric Strategy
Resources
Ethno Centric
Industrial Relations
developing
Model codes
Internet
Bipatriate
Pie
Mechanical
Machine
Multiple
Acquisition
Flat
Long
Intangible
Projection
Cross-border
Ethics
Option 2
stability
Asian
mediocrity
skilled
hiring
resource
man
monetization
varied
hiring
pay
F. W. Taylor
internet
USSR
diverse
politics
shock
sensitivity
power distance
repatriation
holiday maker
what type of organisation is desired?
personality
situational behaviour
language proficiency
home country
geocentric roach
geocentric roach
the movement of individual across national boundries
recruit local managers
manpower planning
a line
employer oriented
accommodate differences in management styles
the number of employees covered by the hr policies
development assignments
maintaining a diverse corporate culture
The intentions of the expatriate.
early return of the expatriate.
ethnocentric
public sector workplace
employee turnover
privatisation and globalisation of government services
number of employees covered by the HR policies
personnel management practices
attempts to increase productivity in all its branches
focus on domestic issues
are virtually guaranteed to fail
two-way communication
medium-context cultures
medium-context cultures
by email
ethics
normal business practice
train employees to ask questions that will help them to make business decisions that are both culturally sensitive an
heavy financial investment
personality
situational behaviour
egalitarian
high power distance
their managers to make the decisions and tell them what to do
an attempt to monitor the organisation’s treatment of job applicants
performance appraisal
diversity of the work force
promote and reinforce differentials
egalitarian cultures
group-oriented cultures
industry unions
performance appraisals
assessment centres
organisational loyalty
craft unions
labour
global
place hunting
offline
three way
social
TCN
situational
customs
equity
restrictions
balance sheet
accommodation
long
training
medium
spontaneous
speed
groupism
overconfidence
new
demonetization
flexibility
expatriates
rigid
exams
traits
motto
capacitors
stimulating
non monetory
temporary
order
profit
insubordination
intangible
ethical
non developmet assignment
global enterprice
tax equilization plan
technical assignment
Personnel management practices
privatisation and globalisation of government services
attempts to increase productivity in all its branches
group-oriented cultures
labour cost
job enlargement
job design
job design
job design
training
Recruitment
modern
modern
neighbours
work permit
Regional alliances
Selection
Recritment
PCNs
Technical
PCNs
Co-ordination
Co-ordination
Customer
Corporate knowledge
Marketing orientation
Behaviour training
Language training
Field in-experience
Expatriation
Marketing person
Training
Repatriation
HCNs
Advertising
Development
Deficiency is caused by a lack of ability
Organisational analysis
Job rotation
Positive
Halo - effect
HR Planning
Job knowledge
To effect promotions based on competence and performance
Four
Job behaviour
Current performance with past performance
Human Relations Model
Exponential, Reliability and Growth
replacing formal legal contracts for global firms
Stereotyping
Message content
Proxemics
Commitment
Paid holidays
Compensation and benefits
TCN
managers
expatriates
SME
favorite
konwlegable
success
Islam
30
expatriation
middle
professional
transition
company
culture shock
third world employees
host contry nationals
expatriation
orientation distance
repatriation
holiday maker
home country
geocentric roach
geocentric roach
maintaining a diverse corporate culture
The intentions of the expatriate.
ethnocentric
holiday maker
mobility premiums
mobility premiums
HCN
HCN
HCN
HCN
HCN
expatriates
expatriates
culture shock
Transition
lsisure trips
information transfer
experienced
bottom
perceptions
redundant
high
redundant
few
Third Country Nationals
Expatriates
Expatriates
three
knowledge process outsourcing
Staff availability
Liesure trips
Cultural shock
MNC
HCN
Foreign Executives
Cross Cultural Suitability &Social Networks
Passport
Non Expatriates
disparity
Social Networks
Job related and physical factors
Legal risks
offshoring
selection
developed
hike price
marketing
moral
korea
company codes
social
political
finance
forums
projection
bipartite
fixed
middle
physical
body
short
the movement of individual across national boundries
normal business practice
train employees to ask questions that will help them to make business decisions that are both culturally sensitive an
Flat organization
industry unions
performance appraisals
assessment centres
craft unions
political considerations
policies
3to6months
Job profile
Job evaluation
multidomestic
Science
forums
adaptive
diverse
android
adaptive
biparatite
internet
relocation
E-HR
mutual
low
communicator
intangible
extra
ethics
Offshoring
Offline Meeting
Multivariate Strategy
Processes
Management relations
developed
company codes
Ethernet
Monopatriate
Fixed
Physical
body
single
Merger
round
Short
tangible
Interaction
partition
Values
Option 3
flexibility
Australian
competition
multinational
training
finance
expatriate
recession
unlimited
changing
trust
Henry Fayol
dictionery
netherlands
intermediate
demographics
back up
shock
individualism
culture
international jet setter
how can cross border training be designed?
culture
management stylke
work performed
ethnocentric roach
ethnocentric roach
the exchange of ideas and practices
identify key skills and competencies required for working overseas
training of employees
accounting
legally oriented
the ease with which employees adjust to new culture
non development assignments
lack of qualified managers in the host country
The inability of the spouse to adjust
repatriation
geocentric
activist
selection processes
growth in domestic businesses
ease with which employees adjust to new cultures
domestic HRM
how can cross-boarder training be designed?
an international HRM policy
find it easier to implement traditional HRM activities
multi-focus communication
context cultures
context cultures
face to face
social expectations
standard behaviour
balance the need for policy with the need for flexibility or imagination
favourable foreign currency exchange
culture
management style
consultative
equality of status
to be asked their opinion about changes to work processes
the product of society’s social values
compensation
work performed
financial costs
minimise status differentials
collectivist cultures
risk-averse cultures
craft guilds
compensation and benefits
interviews
employee commitment
enterprise unions
money
regional
headhunting
offshore
two way
studing skill
HCN
regional
costumes
economy
protection
coming rate
taxation
short
preparation
short
continuous
level
morale
complacency
refresher
globalization
conformity
senior staff
conflicting
test
soft skills
motive
facilitators
punishing
social
non monetory
obedience
labour
authority
inferior
social
strategic assignment
interdependance enterprice
balance eqilization plan
development assignment
Domestic HRM
non development assignments
collectivist cultures
wage
Increase work hours
job description
job description
job negotiation
staffing
selection processes
Recruitment
traditional
family
balance sheet
National alliances
Tainining
Training
MNC
Managerial
MNC
Planning
Planning
Employees
Market knowledge
Class orientation
Sensitive training
Cultural assimilator
MNC experience
Repatriation
Branch manager
Recruitments
Culture
TCNs
Managerial
Education
Individuals have the aptitude and motivation to learn
Person analysis
Orientation training
Negative
Unstructured
Information for goal identification
Employee assessment
Establish job expectations
Five
Training needs
Ideal appraisal process
Two factor theory
Existence, Relatedness and Growth
encouraging the open exchange of idea and information
Cultural noise
Body language
Paralanguage
External equity
Payments by result
Job security
PCN
people
syndicate
MNCs
hardship
rigid
breakdown
christianity
15
repatriation
second
casual
initiation
employee
Non expatriate
Expatriate
repatriation
expatriation distance
culture
international jet setter
work performed
ethnocentric roach
ethnocentric roach
lack of qualified managers in the host country
The inability of the spouse to adjust
repatriation
geocentric
international jet-setter
work performed
hardship allowances
hardship allowances
TCN
TCN
TCN
TCN
TCN
Executives
Executives
coordination
Readjustment
financial gain
knowledge transfer
knowledegeable
middle
trust
both
low
isolation
more
Host country nationals
Repatriates
Executives
four
Business strategies
Social networking
Financial gain
Coordination
HCN
PCN
Expats Managers
Technical Ability & Business Environment
Visa
Repatriates
lifestyle adjustment
job Enrichment
Physical and environmental factors
Spouse Adjustment
onshoring
relocation
under developed
outsource
overhead
social
bangladesh
trade association code
legal
individualism
people
internet
interjection
tripartite
organizational
bottom
virtual
chart
medium
the exchange of ideas and practices
how can cross-boarder training be designed?
find it easier to implement traditional HRM activities
standard behaviour
balance the need for policy with the need for flexibility or imagination
Traditional organization
craft guilds
compensation and benefits
interviews
enterprise unions
employer’s recommendation
manufacturing product
6to9months
Qualification
Hiring
global
part
Internet
Diverse
Engilish
none of these
Diverse
monopartite
computer
captive
C-HR
valuable
medium
knowledge
organizational
multiple
principles
International assignment
Teams
Off sharing
Values
Geo Centric
Public relations
under developed
Trade association codes
Blogs
Tripritriate
organisational
Virtual
chart
negligible
Takeover
oval
Medium
temporary
interjection
long border
Beliefs
Option 4
Curiocity
American
flexibility
technical
guiding
management
finance
privatization
involved
training
relationship
Bose
intranet
United states
different
trade relation
variety
change
certainty avoidance
economy
immigrant
When should the HR manager begin developing HR policy?
philosophy of life
achivement roach
personality veriables
polycentric
Regiocentric
Regiocentric
the policies and practice of MNCS
having appropriate training sytem
maintenance of accounts
technical
organisational oriented
effectively transplant HRM policies and practices from the home country to all other offices.
the emergence of effective cross-border management styles
managerial assignments
maintaining tight control
The type of products produced by the organization.
re-assimilating the expatriate
multicentric
sweatshop
absenteeism rates
satellites and computer technology
development of effective cross-boarder management styles
international HRM
when should the HR manager begin developing HR policies?
a policy that has adopted a global village philosophy
effectively transplant HRM policies and practices from the home country to all other offices
have much more flexibility in responding to environmental changes
verbal communication
high-context cultures
by video
standards
an ethical dilemma
instruct managers to offer no inducements or incentives to win support for business developments
effective management skills
philosophy of life
achievement approach
autocratic
cooperative work environments
managers to delegate a great deal of the decision making responsibility to their subordinates
Cultural convergence
job analysis
personality variables
language differences
are based on group performance and individual seniority
trades unions
human resource planning
psychological testing
job security
industry unions
stock
local
region hunting
onshore
four way
technical
Fringe benefits
local
behaviour
policy
promotion
Build up approach
competence
temporary
performance
stable
long run
knowledge
management
morale
motivational
privatization
adaptibility
repariates
different
payments
Hard skill
moniter
motivators
encouraging
technical
training
work
sales
responsibility
non inferior
technical
managerial assignment
multinational enterprice
income equilization plan
transactional assignment
international HRM
managerial assignments
satellites and computer technology
a policy that has adopted a global village philosophy
material cost
Assign shift
job specification
job specification
job specification
performance
employing
e-Recruitment
organisational
relatives
coming rate
International alliances
Marketing
Advertising
Marketing
Advertising
Ad agency
Organizing
Compensation
competitor
Compensation
Advertising
Marketing
Organizing
Foreign advancement
Repatriate
Induction
Economy
PCN
Copy writer
Action based
Organizing
Key skill abilities analysis
Coaching
Coaching
Compensation
Marketing
Six
Economy
Organizing
Achievement motivation theory
Foreign advancement
eliminating all variables that hinder the communication process
Kinesic behaviour
Emotions
Coaching
Motivation
Work quality
Commission
RCN
practitioner
repatriate
MUCs
general
Social
loss
work
5
Executives
last
technical
Relocation
Staff
RCN
host country nationals
third world employees
forign advancement
repatriation distance
economy
immigrant
personality veriables
Regional country national
Regiocentric
Regiocentric
maintaining tight control
re-assimilating the expatriate
multicentric
immigrant
personality variables
foreign service premiums
foreign service premiums
RCN
RCN
RCN
RCN
RCN
senior
Non expatriate
Relocation
Adjustment
Transition
people transfer
technical
post
stereotypes
absolute
bit
supervision
somehow
Trans country nationals
Executives
Non Repatriates
five
Social Networks
Competitive Advantage
Recognition
Stress buster
KCN
PTN
Assistant Managers
Social Networks & business environment
Relocation
Executives
Career Problems
job Specification
Job related and environmental factors
Ethical Code and Conduct
outsourcing
platform
in process
fixed cost
material
cultural
germany
inter governmental codes
financial
international
stock
ethernet
communication
onepartite
employees
senior
technical
graph
high
when should the HR manager begin developing HR policies?
effectively transplant HRM policies and practices from the home country to all other offices
have much more flexibility in responding to environmental changes
an ethical dilemma
outsourcing
trades unions
psychological testing
industry unions
seniority basis
license
9to12months
Job experience
selecting
multinational
trust
ethernet
culture
language
motorola
Industrial relation
local
ethernet
performance
Q-HR
exponential
bit
collaborator
physical
Diverse
goals
knowledge Management
Pre Departure Training
MNC
Appraisal
Management
International Relations
poor
Inter governmental codes
Forums
Patriate
demographic
offline
committee
Intangible
organisation
Parallel
nano
zero
perspiration
short border
off shore
Correct Answer
flexibility
Asian
Curiosity
skilled
training
performance
expatriate
globalization
limited
changing
trust
geert hofstead
none of these
United states
diverse
demographics
awareness
shock
individualism
culture
expatriate
culture
management stylke
home country
ethnocentric roach
geocentric roach
identify key skills and competencies required for working overseas
manpower planning
A staff
employee oriented
increased complexities such as currency fluctuations, foreign HR policies and practices, and divergent labour laws
maintaining a diverse corporate cultur
ethnocentric
sweatshop
employee performance
increased complexities such as currency fluctuations, foreign HR policies
and practices,HRM
international and differing labour laws
cross-cultural communication
face to face
ethics
corruption
the building of trust and commitment
culture
management style
autocratic
low power distance
their managers to make the decisions and tell them what to do
the product of society’s social values
job analysis
financial costs
are based on group performance and individual seniority
craft unions
interviews
lifelong employment
enterprise unions
labour
global
headhunting
online
two way
technical
HCN
situational
language
equity
protection
balance sheet
taxation
short
training
long
continuous
speed
morale
confidence
refresher
demonetization
uniformity
expatriates
conflicting
results
traits
motive
motivators
stimulating
monetory
temporary
power
labour
authority
tangible
ethical
Strategic assignment
global enterprice
tax equlization plan
technical assignment
international HRM
wage
Reassign the jobs
job description
job specification
job specification
staff recruitment
Recruitment
e-Recruitment
culture
family
work permit
Importing and exporting
Recruitment
Selection
TCNs
Technical and Managerial
Communication
Compensation
Employees
Enviornmental briefing
Cultural Orientation
Language training
Sensitivity training
Field experience
Expatriation
Expatriate
Recruitments
Culture
MNC
Human resource
Development
Removing performance decencies
Organisational analysis
Television learning channels
Negative
Halo - effect
Performance Appraisal
Employee assessment
To effect promotions based on competence and performance
Three
Training needs
Current performance with past performance
Scientific Management
Existence, Relatedness and Growth
encouraging the open exchange of idea and information
Stereotyping
Message content
Kinesic behaviour
Fringe Benefits
Payments by result
Tax equalization
TCN
managers
expatriates
MNCs
hardship
konwlegable
failure
work
15
repatriation
last
professional
transition
company
Expatriate
expatriation
power distance
culture
expatriate
home country
ethnocentric roach
geocentric roach
maintaining a diverse corporate cultur
ethnocentric
expatriate
mobility premiums
hardship allowances
TCN
HCN
PCN
PCN
HCN
expatriates
Non expatriate
Reverse culture shock
Readjustment
financial gain
knowledge transfer
inexperienced
middle
perceptions
redundant
medium
isolation
few
Parent Country nationals
Non expatriates
Expatriates
three
International Assignment
Return on Investment
Financial gain
Host country National
Reverse Culture shock
TCN
TCN
International assignees
Both a & b
Work permit
Non Expatriates
Income gaps
Repatriation
Job related Factors and Social Factors
Legal risks
offshoring
relocation
developing
outsource
overhead
moral
germany
company codes
cultural
international
culture
internet
interaction
bipartite
organizational
middle
virtual
machine
short
corruption
Virtual organisation
craft unions
interviews
enterprise unions
democratic principle
Cost account and consumer
1.5 to 3months
Job profile
Hiring
international
Science
Internet
Captive
Engilish
motorola
Industrial relation
regional
computer
performance
E-HR
competative
low
knowledge
intangible
multiple
values
Offshoring
Virtual Teams
Resources
Ethno Centric
Industrial Relations
developing
company codes
Internet
Bipatriate
organisational
Virtual
Machine
Multiple
Acquisition
Flat
Short
Intangible
Interaction
Cross-border
Ethics
Sr.no Unit
1 1
2 1
3 1
4 1
5 1
6 1
7 1
8 1
9 1
10 1
11 1
12 1
13 1
14 1
15 1
16 1
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18 1
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36 1
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38 1
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45 1
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48 1
49 1
50 1
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52 1
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54 1
55 1
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2 2
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Question
Organizational development is a ________ term effort.
Positive attitudes and behavior of employee are the result of ______ of the need for action by employee.
Organization development is a _____-wide application of behavioral science knowledge.
Organization development encourages mutual and genuine _____ between managers and employee.
Organization development focuses on _________system overhaul or change.
There are _______ parties to organization development process.
Another practice in organization development programs is to create _______solutions.
Improvement goals should be __________ in nature, i.e. they must be measurable.
One of the most important things to manage in organizations is the ________.
Managers need to develop an environment of _________ and continual change by matching it with a culture of con
The most important skill that the managers of modern organizations need is ______ learning.
Management have to take proper and _______ decision for the organization’s development.
A decision cannot be completely agreeable to everyone without _________.
_________ is an organization’s single most vital asset.
_________ is playing a major role in organizational solution to core strategic problems, focusing on identifying the c
Employee’s __________ response is vital towards change because of the level of their involvement.
In the absence of _________, change is likely to be disorganized and diffuse.
When members expect _______, they are likely to develop greater commitment to the change process.
OD practitioners tend to follow a _________ approach.
The OD practitioners need to be theoretically as well as ________ strong to carry out the work of organizational dev
An OD practitioners must be ______, value driven and acts
_________ change are not members of the organization.
___________ change is forcing companies to become more competent at change management.
The level of competition is at an all time high due to changes in technology and __________.
_________ employee performance is accomplished by a number of OD interventions.
_______ system change process take longer time and is considerably more expensive.
Experts feel promptness and ___________ will be principal designing consideration for organizations.
During the course of the Organisational Development projects, the internal OD specialists should:-
People in the organisation should be treated as
OD can also be called as a process:-
Which theory of planned change serves as the foundation for appreciative inquiry (AI)?
Which of the statements below is generally correct concerning OD practitioners?
Which of the following is NOT a "core" skill of an OD practitioner?
Ethical dilemmas of the OD practitioner concern …
_________ is an applied behavioural science.
Organizational development focuses on _______ changes.
________ is unstructured small group situations in which participants learn from their own actions.
_____ covers a wide array of activities depending on the nature of the company.
________ is a feature that enables things change by simply looking at them.
OD program helps_________.
The ____ department should be an integral part of the overall OD strategy by directing personnel towards the desir
The OD practitioners acts as a __________ to the organization leaders and change agents.
Production and communications technology are changing at an _____ rate
Organizational development process is based on:
Organizational development is a process that focuses on:
The learners experience in the training enviornment should be the kind of human problems they encounter at ____
______can occur at one or more level in the organization so the strategy will require one or more intervention.
Organizational development strengthen the belief that managers in modern organization will have to juggle various
Not only do managers need to be able to manage changes but they also need to view these changes as __________
Management should involve employees from every department to make a _______________decision.
Ensuring _______________ of the organisation is another major role of management.
HRD focuses more on _____________ oriented development policies.
An OD practioner must have the ability to handle difficult situations with_____________
OD practitioners of the future are going to need to measure their interventions in _____________metrics
The OD practioner is _______for bringing themselves completely to the task in hand
Organization is a ___________that works when operated by people.
Most of the calculated management decisions are based on some sort of ________.
Organizations can be analysed with different _______ in mind.
The _________ analysis lays emphasis primarily on the use of money.
In the olden days, ________ was not accepted as a separate discipline.
The OD perspective focuses on the ______ process dimensions of organizational functioning.
In 1951, ______created a model for studying and managing organizational problems which he has termed force field
Weisbord process _____wide categories in his model of organizational operations.
Interviews are probably the most ______ used technique for gathering data in OD.
________ interviews typically take inspiration from a conceptual model of organization functioning.
Organizations tend to fail if they do not regularly _____ themselves.
Organisational culture is another _______element in the organizational renewal process.
____________ leaders can help integrate strategic continous learning and innovation.
It is important to understand that environmental change and corporate strategy are _________.
_______is a radical change , rather than incremental change.
One of the major sources Unplanned internal change in organization is performance ______
Two of the most important unplanned external factor are government regulation and ________ competition.
Organisations go through different _____ just like people do.
_________ can also be a features of organization which may result in several of the top management leaders multit
Organisational ______ is a state of transition between the current state and a future one , towards which the organ
___________ are an organizations most valuable assets.
One of the earliest models of planned change was paposed by __________.
______is a person who act as a catalyst in the change management process and assume the responsibility for mana
Organizational renewal often starts with
Adopting new corporate values is a part of
Redesigning the company's span of control or decision-making procedures is a part of
Technological change will most likely fail without
Reducing the forces striving to maintain the status quo is termed by Psychologist Kurt Lewin as
According to Lewin, reinforcing changes is necessary to prevent
Leaders begin organizational change by
A statement of the organization's intended direction that evokes emotional feelings in members is
Employees formulate change that's required and implement it in
Helping employees develop a better understanding of their own and others' behaviors and improve that behavior is
The basis of the four basic types of organizational development applications is
The most widely used technique in human process applications is
Bringing problems into the open so they can be resolved is performed in
Changing firms' structures, methods and job designs are accomplished with
How well a product or service meets customer needs is a measure of
Organization-wide programs aimed at maximizing customer satisfaction through continuous improvements are calle
Characteristics of self-directed teams do not include
A formal program that lets employees participate in formulating important work decisions is a
_________________ assumes that organizing departments and processes around specialized tasks is wasteful and u
Business process reengineering means switching from functional departments to
Workers determine their own starting and stopping hours in a ___________ arrangement
Many flexible work arrangements have failed due t
Two people perform the same job in
A group of employees voluntarily reduce paid work hours as a part of:
With a __________ plan, employees can work variable hours during each month
Business process reengineering requires employees to have high
HR-related guidelines for building effective teams do not include
The organizational diagnosis means:-
_____________ is a systematic aproach to understanding and describing the present state of the organization.
The ______ diagnosis includes organization design, group level throughputs and group performance
Human resource intervention include:
The competencies of an organization development practitioner is:
Organisational Development strengthens the belief that managers in modern Organisations will have to juggle vario
HRD focuses more on _________________-oriented development policies.
Managers need to develop an environment of __________ and continual change by matching it with a culture of co
The most important skill that the managers of modern Organisations need is ____________ learning.
Management have to take proper and ________ decisions for the Organisation’s development.
A decision cannot be completely agreeable to everyone without ______________.
____________________ are an Organisation’s single most vital asset.
_________ is playing a major role in Organisational solutions to core strategic problems, focusing on identifying the
Employee’s ___________ response is vital towards change because of the level of their involvement.
In the absence of __________, change is likely to be disorganized and diffuse.
A major goal of diagnosis is to provide members with ___________ about current Organisational functioning.
When members expect ____________, they are likely to develop greater commitment to the change process.
An OD practitioner must have the ability to handle difficult situations with ________
OD practitioners of the future are going to need to measure their interventions in _________ metrics.
from the following which is not a neerd of organisational diagnosis?
What are tools used for organisational diagnosis?
Practitioners may need to make a _______ scheme to make sense out of observations.
________ analysis helps understanding many softer and strategic dimensions of an organisation.
The OD perspective focuses on the _________ process dimensions of Organisational functioning.
Which of the following is located in an organisation’s task environment and can be a trigger to change?
Where people are lacking in confidence that they will be able to adjust to a change, Kotter et al. (1986) identify an a
In the Systems model of change an organisation is described in terms of five interacting variables, which are
Which of the following is NOT a distinguishing characteristic of Organisational Development (OD)?
A change agents role is to:
An OD method that is most closely associated with Intra-group level interventions is:
Which of the following areas is not one of the four key areas that strategic change seeks to influence?
Which of the following is not emphasised in the learning approach
An _________ is a purposeful process by which change is introduced into peoples thoughts , feelings and behaviors.
________ departmentalization is the basic form of departmentalization.
Employee related changes may be initiated to reduce employee _____, retain talented as well as efficient employee.
_________facilitate division of work into units for efficient performance.
__________departmentalization refers to the grouping of jobs and activities that are associated with a specific produc
Organizational development as an intervention programme is basically a _______ approach
Which of the following is not an organizational development intervention programme?
The Role Negotiation Technique for group intervention was developed by:
OD intervention seminars being conducted in the organizations help to:-
Cultural intervention concentrates on:-
Survey feed back system consists of cyclical process, there number being:-
Although each organization has its own unique set of challenges, which has proved to be an effective tool which prom
__________ are structured activities used individually or in combination by the members of client system to improve
The basic building blocks of an organization are _____
_________must primerly occur in groups in order to make a difference in the culture
_____________intervention focuses on personnel practice used to integrate people I n the organization
The _______ is the most powerful type of intermediary
In ________the consultant or expert provides the trainee feedback and tells him what is going around him.
________is the method for studing interaction between individuals
_________is prominent in interventions.
__________is the primary mechanism operating in behaviour modelling, force field analysis, life and carrier planning
Transactional analysis is the method for_____________
An organisation facing an ______crises has to take firm action to manage it in a short time period .
Changes in ____________necessitate change in the process.
_____________brings about a bigger impact on competition in domestic markets as well as the internal operations of
Action are continously evaluated for their contribution to goal _____________
Employee will eagerly support what they help_________
Every action that influences an ______ program in a change agent client system relationship can be said to be an inter
OD intervention address a wide range of specific problems and _____
Organizations need to implement effective OD interventions aimed at improving performance at organizational, grou
Employees participation and involvement is absolutely necessary for success if __________
In healthy organizations, managers understand that __________ should occur where the source of information are, wh
__________ will have followers who move in the desired direction.
In order to create change and promote open communication, an organization must have a culture of ______________
Change must primarily occur in groups in order to make a difference in the ___________
Employees will support what they help _________
Human resource intervention focuses on the personnel practices used to integrate people in the ____________
__________ might act as consultants, helping one side or both sides analyse the conflict and plan an effective respons
The most powerful third party role is that of an _________
Grid training was developed by industrial psycologist duo Robert Blake and __________
__________is required for improving coordination between different departments of the organization.
__________ prepare ideal strategy for the organization.
____________ calls attention to a contradiction in action or attitudes that then leads to exploration.
_____________ calls for examination and evaluation of structual causes for organizational ineffectiveness
Sensitivity training is a method of _____________training.
____________Departmentalization is the basic form of departmentalization
_______________this type of intervention depends on knowledgwe derived from experiments
___________Refers to surfacing and examining defferences in beliefs, feelings, attitude , values or norms to remove
An Organisation facing an ____ crisis has to take firm action to manage it in a short time period.
Changes in ___ necessitate change in the process
____ brings about a bigger impact on competition in domestic markets as well as the internal operations of an organis
So the need for ___ gives rise to need for interventions
Actions are continuously evaluated for their contribution to goal ____
Employee related changes may be initiated to reduce employee ____ retain talented as well as efficient employees.
Employees will eagerly support what they help ___
____ facilitates division of work into units for efficient permanence.
____ Departmentalization is the basis form of departmentalization
Sensitivity training is a method of 1___ training.
____ refers to the grouping of jobs and activities that are associated with a specific product
Training in ___ groups, people develop a sensitiveawareness and understanding of themselves and of their relationshi
Blake and Mounton's ___ is one of the most important approaches to the concept of OD
____ feedback is a process of collecting and feeding back data from an Organisation or department through the use of
___ consultation as a philosophy acknowledge that the consultant is not an expert on anything
____ are principal learning processes in the action stage of organisation development
OD interventions address a wide range of specefic problmes and _______
OD intervention ___ are done in addition to the normal activities or are done instead of normal activities
Normal activities of the staff services, a problem solving the organisation mirror is convened in which the client give
One intervention's major result may be increasing interaction and ___ between parties
OD interventions the ___ programs
___, action taking and goal setting are all linked in OD programs
Diagnostic activities the fact finding precede action program and provide a ____ for action
Actions are continuously ___for their contribution to goal accomplishment
Goals are continuously evaluated for whether ther are attainabe and whether they can be ___ into action programs
Organisation need to implement effective OD interventions aimed at improving ___ at organisation
OD interventions are broader in scope, usually ___ the whole organisation
Employees participation and involvement is ___ necessary for success
___ has to be supportive and committed to the goals
The top management is considerate and supportive, employees will be ___ and work in the interest of the organisation
Effective leader will have followers who move in the desired ___
Company invests in its employees, employees will invest their time and ___ back into the company
Organisations should also work toward developing the skills of their ___ and enhancing their sense of well being
Employees in the organisation must be aware and communicated from ____
Employees should be ___ feedback to reinforce the positive employee activities
The managers must try and make people work in ___
OD encompasses the actions involved with applying the study of __ science to organisational change
OD differs from __ organisational change techniques
Organisation department is the ___ process
OD focuses on developing the structures, systems, and processes within the organisation to improve organisational __
Change must ___ occur in groups in order to make a difference in the culture
Groups within an organisation must have a clear understanding about its purpose ___ and goals
An organisation must have a culture of ___ trust
Managers cannot expect employees to ___ them automatically
Such investments can include provoiding educational opportunities, employee benefits and providing the ____ and to
___ interventions sometimes are necessary to create change within a company and its relationship
Human resource intervention includes ___ to attract competent people
Human resource intervention focuses on the personnel practices used to ___ people in the organisation
Structural Intervention includes total quality management work process re-design, structural design, downsizing, re-e
A more active and powerful third party role is that of ___
The ___ listens to presentations made by both sides
Arbitration works well when the parties simply want a ___
Information is collected through ____ method
The technique of process consultation is an improvement over the method of ____ training
Agenda setting, feedback, coaching, and/or structural interventions can be made in the process ____
Team building is another ___ of organisation development
OD intervention front failing if corrective action can be taken ___
___ evaluations in OD are often challenging to conduct
___ is prominent in interventions
___ is a process that seeks to discern real differences that are getting in the way
A person has _______ power if he or she has the potential to influence the actions or behaviours of others.
_________ power is the power to punish.
______ power is a persons capacity to influence the behavior of others because of recognized , knowledge , skill or
An od practitioner or consultant is always creating ______ in the organization.
Organizational _______ involve intentional act of influence to enhance or protect the self intrest of individual or gro
The whole process of od should reflect ______on part of the management.
Another important value attached to the od process is that it should be ______oriented.
Organisational efficiency constitutes a ________ measurement , while organizational effectiveness is abstract.
A scientific approach to study and then solving organizational issues experienced by an organization is called______
OD was founded on the belief that using behavioural science methods to increase collaborative problem solving wo
What is the term for organisational development through a formally designed organisational structure?
How can organisational structures that are characterised by democratic and inclusive styles of management be desc
Functional structures help to create
Which writer is most associated with bureaucratic structures?
What is not an advantage of a hierarchical structure?
Specialisation is a feature of which organisational structure?
What is the term for an autonomous business entity within an overall corporate enterprise which is set apart from o
What is a strategic alliance?
What is not a purpose of an organisational structure?
models?
Organization development practitioner should consult the relevant employees”. This is an example of which of the f
process?
All of the following are the conflict controlling strategies EXCEPT:
Select correct option:
Which of the following stage of Lewin’s change model is NOT resistant to change?
research about the organization provides information to guide subsequent action?
of the organization. They can be categorized as which of the following OD consultant groups?
Select correct option:
Which one of the following activities involves in “motivating change” for effective change management?
Which of the following stages may include installing new methods and procedures, reorganizing structures and wor
________ consists of small group of employees who meet voluntarily to identify and solve productivity problem.
Which of the following is the result of globalization and information technology trends?
________ specifies the empirical data needed how they will be collected and, most important, how they will be con
Coordination is most important for groups performing which of the following tasks?
“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to
Culture reflects the values, ethics, beliefs, personality and traits of which of the following?
Which one of the following is the part of contemporary action research?
"How can one increase 'ownership' of the task?” This question is asked in which step of job enrichment?
Going beyond the surface changes to transform the underlying assumptions and values governing organization’s be
Power and politics are________ process in any group or organization
_______ is a power based on the ability of the power holder to punish another
_______ is a form of expert power where the power holder possesses important facts or information needed by the
The professional claims ________.
________ occurs when organization members are forced to participate in an OD intervention.
The goal approach is also called as _________.
______________ is one of the main characteristics of a healthy organization.
_______ factor usually includes profit and efficiency maximisation.
____________ are the least effective in influencing strategic decision.
To have _____________is to be able to get desired things done , to effect outcomes actions and the decision that pr
__________it is based on a persons ability to reward a subordinate for compliance
__________its is a power to punish.
__________this is based on an individual special competencies and valued expertise.
_________it is based on Individuals influencing power .
power is often determine by Organisational__________
__________simply is the study of who gets what , when and how.
Organisational development play a vital role in retaining and ________employees so that they contribute their best
______________is the ability of an organisation to excel at one or more output goals.
_______________model an organisation effectiveness is determined by the social consequences of its activities.
___________it ensures that managers delegate task appropriately , allocate sufficient resources and authority and p
companies employ a wide range of methods when analysing their____________
the _____________approach sees an organisation as an open system.
Organisational efficiency basically denotes how well a company uses its ______________resources.
What a company declares as its _________goals don’t always reflect the organisations actual goal.
Organisational efficiency proves much ____________to calculate than organisational effectiveness in mathmatical t
Managerial leaders need to set and communicate a clear _________whether its for the whole organisation or just o
OD emphasizes on ____________opportunities for growth.
a________ has to be held to establish a comfortable communication level with the new worker as well as other mem
Organisational development targets ______________of all employees of the organisation.
The objectives of OD is to develop mutual ___________and cooperationamong employee.
______________at all levels of the organisation boost the working efficiency.
___ is the intentional influence over the beliefs, emotions, and behaviors of people
A person has ___ power if he or she has the potential to influence the actions or behaviours of other
____ power is the power to punish
___ are group of individuals who temporarily come together to achieve a specefic purpose
Power is often is often determined by Organisational ___
Expert power is a person's capacity to influence the behaviour of others beacause of ___ knowledge, skills or abilities
Reward power can led to better performance, as long as the employee can see a clear link between ___ & reward.
The ___ word 'pouvoir' stands for both the nouns "power" and the verb "to be able"
an OD practitioner is always creating __ in the organisation
Research suggest that legitimate and reward powers are ____ related
OD emphasises on ___ opportunities for growth
A ___ has to be held to establish a comfortable communication level with the new worker as well as other members of the org
Organisational development targets__ of all employs of the organisation
____ employees work dedicatedly and utilise their optimum potential to achieve the desired goals of the organisation
The objective of OD is to develop mutual ___ and cooperation among employees
____ at all levels of of the organisation boosts the working efficiency.
___ among employees develops a peaceful and positive atmosphere
Two main value systems considered with respect to sensitivity training were: a spirit of inquiry, and ____
It is painful to see that most Organisations treat their most valued resource, i.e. employees as if they were ____
____ cost machinery may run most efficiently if it is highly programmed and routinised
Louis White and Kevin Wooten see ___ categories of ethical dilemmas in Organisation Development
The possibilities for unethical behavior in the form of ____ on the part of either the client or consultant are plenty
____ behavior in any form is unethical and will destroy trust of the Organisational members
The whole process of OD should reflect ____ on part of the management
Another Important value attached to the OD process is that it should be ____ oriented
____ was determined by factors such as production maximisation, cost minimization, technological excellence, etc
Companies employ a wide range of methods when analysing their ____
Basically, the effectiveness of a business defines its ability to perform a function with ___ levels of both input as well as outpu
Organisational efficiency basically denotes how well a company uses its ___ resources
____ Organisations measure efficiency based on the relationship between the effectiveness of fundraises and Organisational e
Regularly monitoring Organisational efficiency can help small businesses prevent money ____
Organisational efficiency proves much ___ to calculate than Organisational Effectiveness in mathematical terms
What a company declares as its ___ goals don't always reflect the organisation's actual goals
The ___ Approach sees an organisation as an open system
Managerial leaders need to set and communicate a clear ____ whether it's for the whole Organisation or just one team
Organisational efficiency constitutes a concrete measurement, while Organisational effectiveness is ___
An Organisation's effectiveness is in major part a measure of the effectiveness of its ____ strategy
___ is the ability to satisfy multiple strategic constituencies both within and outside the Organisation
The Strategic constituencies approach takes fully into consideration that organisations fulfill ___ goals
___ is an indication of the Organisation's ability to use its resources in responding to the most subsystems' needs
A healthy organisation shares its business goals with employees at every level of ____
Healthy companies know how to develop teams that collaborate to achieve common ____
Productivity is high and organisational events are____ and successful
Companies provide on the job training and ___ for employees to enhance their work related skills
Good ____ is one of the main characteristics of a healthy organisation
Employees have good relationships with management that are based on ___
Companies confront poor performance instead of ____ it
Companies may even bring in ___ to detect problems and offer solutions
Companies use ____ but understand that risks are necessary to facilitate growth
Companies possess a sense of order and organisational___
Organisations create and implement company ___ that are readily available to their employees
The goal approach is called as rational goal attainment____
Goal attainment factor usually includes profit and efficiency.
The short term goals of the organisation will be different from the _____ goals
Organisation must have ___ goals
Goals must be ___ and defined to be understood
Goals must be few enough to be ____
There must be general ___ on these goals
Goals must be ____
Sometimes the goal attainment approach may not be____
Option 1
Short
Actualization
System
Co-Operation
Total
Four
Win-Win
Resolute
Culture
Sporadic
Intermittent
Vague
Participation
Plant
R&D
Positive
Money
Money
Pluralistic
Technically
Brutal
Internal
Periodic
Globalization
Minimising
Partial
Stability
Become Increasingly Professionalized And Be Responsible For Their Own Development
Important Resource
For Performance Appraisal
Lewin'S Change Model
They Are People Utilising Od Principles For Their Growth
Intrapersonal Skills
Misrepresentation
Employee Development
Organizational
Self Renewals
Win-Win
Change
Coach
Impartial
The Managerial Grid Model
Organizational Improvement
Organization
Training
Simultaneously
Training
Right
Performnace
Employee
Decisions
Bottom Line
Perfect
Magic
Prognosis
Perspectives
Economic
Supervision
Human
Leavitt
Eight
Extensively
Unstructured
Tax
External
Transformational
Not Connected
Bpr
Increments
Political
Life Cycle
Overstaffing
Gaps
Human Resources
Kurt Lewin
Practitioner
Strategic Change
Communication
Structural Change
Organizational Development Intervention
Moving
Weakening The Status Quo.
Developing A Vision.
Sense Of Urgency.
Action Research.
Human Process Interventions
Sensitivity Training
Survey Research
Strategic Applications
Quality
Malcolm Baldrige Award
Highly Trained
Total Quality Management
Business Process Reengineering
Commitment
Team-Based
Management Resistance
Team-Based
Job Sharing
Flextime
Commitment
Selecting Members For Skill.
To Identify Strengths, Weaknesses Problem Areas
Structure
How To Divide The Labor
Change Catalyst
Shortly
Annual
Sporadic
Intermittent
Vague
Participation
Plant
R&D
Positive
Money
Feedback
Money
Positivity
Minimising
Economic analysis
Quantitative
Unstructured
Economic
Human
Suppliers of inputs
participation.
strategy, structure, task, technology and people.
A systematic and systemic focus.
Changing structure
Demerger
Tasks
Individual learning
Intervention
Functionaal
Attrition
Generalization
Financial
Top To Bottom
Team Building
Roger Harrison
Improve Overall Efficiency
Traditions
Three
Management Development Tool
Grid Training
Change
Change
Feedback
Arbitrator
Structured Intervention
Structured Intervention
Feedback
Grid Training
Studying
Temporary
Technology
Privatization
Accomplishment
Reduce
Feedback
Opportunities
Individual Level
Effective
Investment
Management
Mutual Trust
Organization
People
Market
Employees
Investors
Jane Mouton
Managers
Superiors
Theory Intervention
Organization Structure Intervention
Therotical
Functional
Group -T
Confrontation
Temporary
Technology
privatization
Employees
Accomplishment
Increase
Reduce
Generalisation
Functional
Theoretical
product Departmentalisation
small
employees
Survey
small
Interventions
Opportunities
Activities
promotion
survey
survey
performance
Foundation
Evaluated
transalated
result
Effecting
correctly
Assurance
Activation
responsibility
Talents
Employees
Middle
referred
Teams
Behavioural
Scientific
Effective
Enrichment
primarily
Departmentalisation
Mutual
Obey
support
Strategic
when
Re-establishing
services
Mediators
Disputants
mediation
Wages
Sensitivity
Intermediary
method
Midstream
completion
situation
Beliefs
Physical
Coercive
Reward
Change
Politics
Functional
People
Abstract
Action Research
Organizational Effectiveness
Organic
Hierarchical
Teamwork
Henry Fayol
Clear Chain Of Command
Matrix
Subsidiary
Any Form Of Partnership Between One Firm And Another
To Coordinate People And Resources
Purchase Of Expertise Model
Describing
Prevent The Ignition Of Conflict
Norms Of Meeting
Unfreezing
Action Research Model
Internal Practitioner
The Company'S Founders, Management And Employees
Creating Readiness For Change
Intervention
Quality Circle
Economic Trends
Operational Definition
Independent Tasks
Creating Pressure For Change
Choose Positive Objective
Making A Thorough Diagnosis Of The Situation
Organizational Behavior
Good
Political Power
Knowledge Power
Interventions
Business Change
Rational Goal
Autonomy
Coach
Visioning Tactics
Source
Legitimate Power
Legitimate Power
Legitimate Power
Legitimate Power
Structure
Power
Motivation
Effectiveness
Functional
Organisational Culture
Employees
Constituency
Monetary
Informal
Easier
Vision
Equal
Meeting
Promotion
Competition
Competition
Emotion
Physical
Coercive
union
Employee
Recognised
Result
French
Change
Negatively
Equal
Meeting
promotion
Honest
Competition
Competition
Distance
Democracy
Dependable
High
Five
Data misuse
Distance
Honest
People
Efficiency
Employee
Optimum
Monetary
Joint stock
Gains
Easier
Informal
Constituency Vision
Abstract
Demands
Effectiveness
Multiple
Effectiveness
Corporate behavior
Goals
Casual
Education
Leadership
Trust
Ignoring
Productivity
Precaution
Structure
Benefits
Goals
Maximisation
Long term
Final
Recognised
Manageable
Enhance
Measurable
Legitimate
Option 2
Long
Discrimination
Nation
Corroboration
Partial
Five
Lose-Lose
Half Hearted
Payment
Annual
Continuous
Strange
Compulsion
Building
Hrd
Negative
Vision
Praise
Humanistic
Emotionally
Ethical
Middle Level
Temporary
Privatization
Maximizing
Intermittent
Turbidity
Advise The Consultant
Expert
For Change Of Organisation
The Action Research Model
They May Share A Common Set Of Humanistic Values
Interpersonal Skills
Misuse Of Information.
Action Research
Total System
Employee Training
Oranizational Development
Win Lose
Self Renewals
Manager
Total
Handling Conflicts
Personaly
Guidance
Continously
Opportunities
Organizational Based
Goals
Indivudual Employee
Excellence
Top Line
Accountable
Framework
Synopsis
Prejudices
Political
Management
Technical
Warner
Six
Rarely
Structured
Renew
Internal
Conservative
Interconnected
Bbr
Gaps
Economic
Relation
Stable Staffing
Change
Machine
Kurt Garbo
Change Agent
Improved Technology.
Structural Change.
Cultural Change.
Employee Suppor
Unfreezing
Reverting To Former Methods.
Diagnosing Problems.
Diagnosis Of Problems
Organizational Development.
Action Research
Team Building
Strategic Applications
Technostructural Interventions
Empowered
Employee Involvement Program
Building Teams
Specialized Tasks
Flextime
Supervisory Indoctrination
Flextime
Worksharing
Job Sharing
Specialization
Selecting People Who Like Teamwork.
To Find Out Gaps
Change Catalyst
Restructuring
How To Attract Competent People
Retaining
Once in a lifetime
Sporadic
Annual
Continuous
Strange
Compulsion
Building
HRD
Negative
Vision
Resistance
Praise
Negotiation
Intermittent
political analysis
Qualitative
Structured
Political
Technical
claener
facilitation and support.
structure, technology, policies, responsibilities
A process orientation.
Demotivate
process consultation.
People
sharing of views
Change
Product
Attribution
Segregation
Product
Horizontal
Feedback
Bennet And Hailey
Improve Customization
Policy
Four
Survey Feed Back Tool
Intervention
Transactional Analysis
Team Building
Mediator
Mediator
Mediator
Process Consultation
Training
Feedback
Exploration
Financial
Climate
Globalization
Enrichment
Build
Activity
Communication
Power
Ivestment
Decision- Making
Employee Trust
Power
Intervention
Build
Business
Third Parties
Mediator
R.G.H.Siu
Employee Trust
Employee
Discrepancy Intervention
Theory Intervention
Practical
Product
Communication
Financial
climate
Globalisation
Finance
Enrichment
Promotion
Build
Segregation
Product
Laboratory
finance
product
Managerial Grid
randomisation
process
structured activities
strategy
meetings
support
services
Action
Diagnosis
Action
Diagnosed
randomised
Performance
Affecting
rightfully
Leader
Motivated
management
Task
services
time to time
Given
Groups
Attitude
Classical
Unplanned
Effectiveness
secondarily
decision making
Cordial
Trust
set goals
Calculative
where
Stimulate
Employee involvement
Communicators
Arbitrator
Grid training
Survey
Interpersonal
Consultation Approach
Improvement
starting
Large- scale
Dynamics
Confrontation
Mental
Expert
Mental
Gaps
Theory
Integrity
Product
Similar
Applied Research
Organizational Turnover
Mechanistic
Bureaucratic
Specialisation
Max Weber
Quick Response To Change
Divisional
Strategic Partnership
Formal Agreement Committing Two Or More Firms To Exchange Resources To Produce Products Or Services
To Organise Lines Of Communication
Doctor-Patient Model
Mutual Expectations
Set Limits On The Form Of The Conflict
Setting Objectives
Movement
Lewin’S Change Model
External Practitioner
Just Employees
Describe The Core Ideology
Planning Change
Political Trends
Reliability
Mutually Exclusive Tasks
Revealing Discrepancies Between Current And Desired States
Management And Customers
Problem Identification
Forming Natural Work Units
Organizational Development
Bad
Leadership
Informational Power
Quality Circle
Coercion
Leadership
Good Leadership
Input-Output
Coercive Tactics
Power
Reward Power
Reward Power
Reward Power
Reward Power
Development
Politics
Promotion
Efficiency
Managerial
Organisational Structure
Finances
Internal Process
Labour
Formal
Difficult
Plan
More
Confrontation
Performance
Trust
Education
Power
Mental
Expert
Coalitions
Finance
Affiliated
Performance
American
skills
Positively
More
Confrontation
Performance
Well paid
Enemity
Education
Proximity
Autocracy
Gullible
Low
Six
competition
Deceptive
Motivation
Community
Effectiveness
Finance
Normal
Labour
Nonprofit
Laundering
Difficult
Formal
Internal Process Plan
Background
Private
Meeting goals
Single
Strategic
Organisation
Failures
Enjoyable
enhance
Strategic
Hope
Paying
Specialists
Technology
Internal Process
Regulation
Resume
Minimisation
short term
Ultimate
Identified
Encouraged
Paying
Effectiveness
Regarding
Option 3
Medium
Realization
Industry
Collaboration
Impartial
Three
Win-Lose
Absolute
Enviornment
Sustained
Once In A Life Time
Timely
Mandate
Human Resource
Pwd
Lack Off
Proportion
Success
Idealistic
Practically
Rational
External
Constant
Liberalization
Negating
Whole
Agility
Change Catalyst
Working Resources
For Teaching People How To Work
The Positive Model
They Different Training, Skills And Knowledge
General Consultation Skills
Misinterpretation
Laboratory Training
Coach
Diagnostic
Action Research
Self Rewards
Human Resource Development.
Employee
Exponential
A.J.Leavitt Model
Human Resource
Work
Problems
Timely
Objectives
Perfect
Objectives
Staff
Positively
Top To Bottom
Involve
Maze
Diagnosis
People
Sociology
Probation
Mechanical
Kurt Lewin
Five
Sporadically
Spontaneous
Shut
Middle Level
Autocratic
Related
Bqr
Decrements
Social
Journeys
Unstable Staffing
Relation
Inventory
Levitt
Advisor
Intense Competition.
Cultural Change.
Organizational Development Interventions
Attitudes And Skills.
Refreezing
Refreezing The Organization.
Creating A Sense Of Urgency
Moving
Sensitivity Training.
Action Research
Human Resource Management.
Strategic Applications.
Iso 9000
Iso 9000
Perform Enriched Jobs.
Redesigning Compensation
Flextime
Job Sharing
Limited Worker Freedom
Job Sharing
Layoff
Flexyear
Flextime
Training Extensively.
Make Change
Workplace Demographics
Behavioural
How To Gain
Restructuring
Never
Sustained
sustained
Once in a lifetime
Timely
Mandate
Human resources
PWD
Lack of
Proportion
Information
Success
Communication
Reprimanding
professional management
Quantitative & Qualitative
Spontaneous
Sociology
Mechanical
swipper
negotiation
people, technology, task, responsibilities and authority.
Adoption of an emergent approach to change.
Scolding the employee
amalgamation
Technology
Systems thinking
Attrition
People
Arbitrator
Specialization
Functional
Bottom To Top
Training
Eric Berne
Improve Learning
Task
Five
Change
Groups
Exploration
Groups
Third Party
Meeting
Education
Intervention
Existential
Employees
Liberalization
Stalling
Change
Organizations Improvement
Activity
Employees
Support
Power
Effective Leadership
Leadership Development
Culture
Performance
Organization
Mediators
Arbitrator
Jeffrey Pfeffer
Team Development
Business Devlopment
Od Intervention
Relationship Intervention.
Laboratory
People
Research Feedback
Education
Existential
employees
Collaboration
Change
Stalling
Attrition
Change
Specialization
People
Classroom
small
employees
work methods
reduction
promotion
Implementation
relevant discussion
organisation
Feedback
communication
small
Prognosis
Research
analysed
corrected
conclusion
Resulting
Absolutely
Top management
Leader
Direction
share
command
management
provided
Substitutes
Theories
Traditional
Planned
organisation
tertiary
Mission
sense
Command
department
agent
How
Integrate
agreement
Influencer
Surveyor
Settlement
Managing
consulting
Activation
mediators
conducted
Longitudinal
Feedback
Accountability
Reward
Reward
Expert
Autonomy
Planned
Non Integrity
Machine
Concreate
Pure Research
Organizational Reputation
Formal
Flat
Project Work Groups
Adam Smith
Discipline And Stability
Multi-Divisional
Strategic Alliance
Formal Agreement
To Formalise To Share Profits From A Shared Investment
Authority
Process Consultation Model

Time And Resources
Help The Parties To Ignore The Conflict
Collecting Data
Refreezing
Contemporary Action Research
Internal And External Practitioner Mix
The Upper And Middle Management
Assessing Change Agent Power
Evaluation
Customer’S Tastes
Validity
Interdependent Tasks
Conveying Credible Positive Expectation For The Change
Just Employees
Joint Action Planning
Establishing Organizational Relationships
Organizational Configuration
Long
Good Leadership
Autonomy
Loss Of Business
Deception
Informational Power
Planned
Sructural Tactics
Beliefs
Coercive Power
Coercive Power
Coercive Power
Coercive Power
Workplace
Promotion
Transfer
Entities
Organisational Development
Organisational Goal
Performance
System Resources
Financial
Holistic
Routine
Mission
Innovative
Interview
Motivation
Cooperation
Cooperation
Skill
Reward
Reward
Groups
Structure
Censored
Behaviour
Greek
Ability
Null
Innovative
Interview
Motivation
Poor
Trust
Cooperation
Animosity
Bureaucracy
Expandable
Medium
One
trust
Gullible
Integrity
Sector
Performance
Performance
General
Other
Private
Loss
Routine
Holistic
System Resource Misiion
multiple
Master
Background
Casual
Efficiency
goals
Background
Cordial
Opportunities
Criticism
Faith
Refunding
Problems
risks
Implementation
Policies
Approach
Output
middle
Legendary
given
Measured
Agreement
Political Pressure
Appropriate
Option 4
Partial
Self Esteem
Businesss
Cordination
Bottom
Two
Nil-Nil
Complete
Manpower
Quaterly
Temporary
Perfect
Performance
Machine
Pvr
Full
Mission
Failure
Muralistic
Physically
Non Ethical
Catalyst
Sporadic
Employment
Null
Fully
Diagnostic
Expert
Mentor
How To Improve Their Skills
The Open Systems Model
Objective Oriented
Financial Management Skills
Data Transfer
Power Distance
Action Research
Laboratory Training
Change Catalyst
Change Management
Performance Improvement
Producation
Trainer
Partial
Socio Technical
Training
Power Distance
Questions
Quaterly
Options
Correct
Accountability
Organization
Understanding
Middle
Task Oriented
Structure
Analysis
Goals
Technical
Diagnosis
Observational
Hefeweizen Grew
Two
Not Rarely
Nonspontaneous
Exchange
Technical
Counsellor
Not Related
Bsr
Unplanned
Technical
Change
Under Staffing
Structure
Vendor
Hefeweizen Grew
Employee
Company'S Culture
Rewards And Status.
Technological Change.
Structural Change
Sense Of Urgency
Instituting New Systems.
Creating A Coalition.
Leadership Vision
Sensitivity Training.
Total Quality Management.
Confrontation Meetings
Team Building
Continuous Improvement.
Six Sigma
Use In Small Businesses.
Teams
Tqm
Process-Oriented Teams
Telecommuting
Flexibility
Telecommuting
Flextime
Worksharing
Compensation
Supervising Closely
Listens And Encourages
Action Planning
Prime Stage
How T Focus On Improvement.
Process Focused
Simultaneously
Individual employee
uncertain
half yearly
irregularly
no Participation
furniture
Account
scarecity
Plan
Discussion
unsuccessful
Negativity
Bottom line
personal object
as per our wish
Coding
personal
professional
cleark
manipulation.
structure, technology, policies, responsibilities
The use of a change agent.
lay off the labours
shares holding
tools
People skills
Generalization
Financial
Workload
Discription
People
Vertical
Survey
Ktibler-Rose
Improve Relationship
Techniques
Six
Team Building
Laboratory Training
Training
Intervention
Human Resource
Arbitrator
Grouping
Studying
Structural Intervention
Technological
Organization
Collaboration
Completion
Improve
Communication
Problem Solving
Technology
Intervention
Command
Sense Of Trust
Intervention
Groups
Department
Investment
Owners
Team
Gerald Salancik
Modern Techniques
Team
Relationship Intervention.
Arbitrator
Classroom
Organizational
Team Building
Feedback
monetary
tool
demonstration
new
decrease
new
supply
factor
sub
large
material
large
worker
chart
result
gap
chance
work
sheet
radio
large
function
basics
value
sentences
action
feeling
incorrect
office
team work
site
quality
edit
forward
sure
tension
crises
authority
employees
worker
real
output
quicker
founder
manage
leader
worker
specialist
trust
safe
schedule
theory
extra
short
ultimate
term
confidential
contract
policy
legal
Expert
Physical
Coercive
Politics
Structure
Efficiency
Tchnological
Dissimilar
Behavioural Research
Organisational Efficiency
Structured
Functional
Multi-Skilled Employees
Mary Parker Follett
Small Span Of Control
Functional
Strategic Business Unit
Formal Agreement To Share Knowledge
To Limit Workers' Rights
Organization Model
Ground Rules
Eliminate Or To Resolve The Basic Issues Causing The Conflict
Planning The Meeting
All Of The Stages Are Equally Resistant To Change
Lickert Scale
General Od Consultants
External Practitioner
Activity Planning
Feedback
Network Structure
Planning Change
Diagnosis
Self Regulatory Tasks
Starting Communication For Change
The Upper And Middle Management
Unfreezing
Combining Tasks
Organization Theory And Design
Natural
Coercive Power
Creating Pressure
Leadership
Development
Organization Efficiency
Expert Power
Unplanned
Barganing Tactics
Behaviours
Expert Power
Expert Power
Expert Power
Referent Power
Role
Empowernment
Increment
Assets
Structural
Organisational Objectives
Goals
External Processs
Other
Non Holistic
Similar
Goals
Less
Training
Upgradation
Understanding
Understanding
failure
science
work
policy
employer
vision
plan
formal
difficult
gain
model
approach
sign
loss
labour
other
same
nothing
things
job
values
bored
talent
freedom
conflicts
means
human
attitude
effective
aim
background
problems
mutual
better
sales
utilized
wasted
reflected
company
terms
production
reduced
cost
demand
level
new
targets
language
success
time
limit
efforts
mission
corporation
sales
profit
tactics
power
ways
tool
Correct Answer
Long
Realization
System
Collaboration
Total
Three
Win-Win
Absolute
Culture
Sustained
Continuous
Strange
Participation
Human Resource
Hrd
Positive
Vision
Success
Humanistic
Technically
Ethical
External
Constant
Globalization
Maximizing
Whole
Agility
Become Increasingly Professionalized And Be Responsible For Their Own Development
Important Resource
For Performance Appraisal
The Open Systems Model
They May Share A Common Set Of Humanistic Values
Financial Management Skills
Misrepresentation
Total System
Laboratory Training
Action Research
Self Renewals
Human Resource Development.
Coach
Exponential
Organizational Improvement.
Work
Problems
Simultaneously
Opportunities
Perfect
Accountability
Indivudual Employee
Positively
Bottom Line
Accountable
Framework
Synopsis
Perspectives
Economic
Management
Human
Kurt Lewin
Six
Extensively
Structured
Renew
Internal
Transformational
Interconnected
Bpr
Gaps
Economic
Life Cycle
Under Staffing
Change
Human Resources
Kurt Lewin
Change Agent
Strategic Change
Cultural Change.
Structural Change
Employee Suppor
Unfreezing
Reverting To Former Methods.
Creating A Sense Of Urgency
Leadership Vision
Action Research
Confrontation Meetings
Technostructural Interventions
Quality
Use In Small Businesses.
Employee Involvement Program
Process-Oriented Teams
Flextime
Management Resistance
Job Sharing
Worksharing
Flexyear
Commitment
Supervising Closely
To Identify Strengths, Weaknesses Problem Areas
Diagnosis
Group Level
How To Attract Competent People
Change Catalyst.
Simultaneously
Individual employee
sustained
Continuous
Timely
Participation
Human resources
HRD
Positive
Vision
Feedback
Success
Positivity
Bottom line
personal object
Quantitative & Qualitative
Coding
Political
Human
Suppliers of inputs
facilitation and support.
strategy, structure, task, technology and people.
Adoption of an emergent approach to change.
Changing structure
process consultation.
Technology
Individual learning
Intervention
Functionaal
Attrition
Specialization
Product
Top To Bottom
Team Building
Roger Harrison
Improve Overall Efficiency
Traditions
Four
Survey Feed Back Tool
Intervention
Groups
Change
Human Resource
Arbitrator
Feedback
Education
Studying
Existential
Technology
Globalization
Accomplishment
Build
Organizational Improvements
Opportunities
Individual Level
Intervention
Decision-Making
Effective Leadership
Mutual Trust
Culture
Build
Organization
Third Parties
Arbitrator
Jane Mouton.
Team Development
Superiors
Discrepancy Intervention
Organization Structure Intervention
Laboratory
Functional
Group -T
Confrontation
Existential
Technology
Globalisation
change
accomplishment
attrition
build
Specialisation
Functional
laboratory
product departmentalisation
small
Managerial Grid
survey
process
Interventions
Opportunities
Activities
Feedback
communication
action
diagnosis
foundation
evaluated
translated
performance
affecting
absolutely
top management
motivated
direction
talents
employees
time to time
provided
teams
behavioural
traditional
planned
effectiveness
primarily
mission
mutual
trust
support
strategic
how
integrate
employee involvement
mediators
arbitrator
settelement
survey
sensitivity
consultation
method
midstream
longitudnal
feedback
confrontation
Reward
Coercive
Expert
Change
Politics
Integrity
People
Concreate
Action Research
Organizational Effectiveness
Mechanistic
Flat
Specialisation
Max Weber
Quick Response To Change
Functional
Strategic Business Unit
Formal Agreement Committing Two Or More Firms To Exchange Resources To Produce Products Or Services
To Limit Workers' Rights
Purchase Of Expertise Model
Time And Resources
Help The Parties To Ignore The Conflict
Norms Of Meeting
All Of The Stages Are Equally Resistant To Change
Action Research Model
Internal Practitioner
Creating Readiness For Change
Intervention
Quality Circle
Political Trends
Operational Definition
Interdependent Tasks
Creating Pressure For Change
Choose Positive Objective
Forming Natural Work Units
Natural
Coercive Power
Informational Power
Autonomy
Coercion
Rational Goal
Good Leadership
Coach
Coercive Tactics
Power
Reward Power
Coercive Power
Expert Power
Referent Power
Structure
Politics
Motivation
Effectiveness
Functional
Organisational Culture
Performance
System Resources
Monetary
Formal
Easier
Vision
Innovative
Meeting
Motivation
Trust
Cooperation
power
reward
coercive
coalitions
structure
recognised
performance
french
change
positively
innovative
meeting
motivation
poor
trust
cooperation
proximity
democracy
expandable
high
five
data misuse
deceptive
integrity
people
effectiveness
performance
optimum
monetary
nonprofit
loss
easier
formal
system resource vision
abstract
master
effectiveness
multiple
efficiency
organistion
goals
enjoyable
opportunities
leadership
trust
ignoring
specialists
precaution
structure
policies
approach
maximisation
long term
ultimate
identified
manageable
agreement
measurable
legitimate
Sr.no Unit
1 1
2 1
3 1
4 1
5 1
6 1
7 1
8 1
9 1
10 1
11 1
12 1
13 1
14 1
15 1
16 1
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Question
Business leaders attribute high company morale as one reason that is _________ low.
An ________ distinction may cross national borders and is often identified as a minority group.
Timely ______ have to be made if success is to be achieved in such a workplace.
Sometimes, diversity can be in the way, and can directly impact productivity because of a lack of similarity or _
______ in the workplace is a good as it can drive success and higher productivity
As a business owner, one must consider recruiting prospects from a________ pool of resources.
________is an expedient means by which people are grouped and identified based on geographic origins and phy
In a diverse workplace, the saying’______ heads are better than one becomes two different people are better tha
___________ businesses need to find ways to compete with major corporations that have more significant resourc
Certain managers or employees may be prone to making incorrect casual ________.
People from diverse backgrounds can provide ideas for adapting to ________ customer demands.
Most innovation comes from feedback and_______
When people are happy at work, the overall______ improves.
As a business leader, a company can foster diversity through training_______ and building exercises.
_______is discrimination and stereotyping based on age.
An organization should recognize the ________ advantage of a diverse workforce.
________ and internalization are two of the gifts that workforce diversity brings to the table.
If management gets an_______understanding of the cuture of a particular culture
Effective_________ is of utmost importnace for success of an organization.
________ is an unfair and unreasonable opinion or feeling, especially when formed without enough thought or kn
Local market knowlege and insight makesa business more competitive and
_______ communication can be misinterpreted or difficult to understand across languages and cultures
What tasks does Human resource management involve?
To what does diversity in the workplace refer to?
Which of these is not part of human resource policy?
What is a PDP?
Which of the following is not included in a job design?
Where can formal employee training and education take place?
What is OD
What is the personnel department in an organisation concerned with?
The process in which employer of the organization identify the problems, set new standards and take positive
Managing culture and diversity is about:
Which of the following are reasons why organisations engage in managing culture and diversity:
Which of the following statements best describes diversity management
Diversity is made up of three levels of identity – they are:
What is the correct term for “pictures in our heads” about other people?
Organisational culture is made up of which of the following elements?
When assessing your own organisation’s culture, which of the following should not be considered?
Secondary dimensions of diversity include:
Which if the following is not a form of disability?
The primary purpose of the Employment Equity Act is to:
The four types of generations that you will find in the workplace are:
The concept that focuses on the availability of jobs to all the individuals without any discrimination is classified
The difference among individuals performing jobs at same workplace are classified as
The group of individuals that are provided with safety under the regualtion of equal employment is classified a
The __________ is the total number of people in a country or region who are physically able to do a job and are av
___________ aims at developing and nurturing a common organizational culture and climate.
Employers who hire a ________ retain employees who feel valued and heard.
Business leaders attributes high company morale as one reason i.e. employee turnover low.
To facilitate the integration of minorities into workplace by attempting to inculcate the skills, knowledge, moti
To promote workforce diversity many organizations are now unambiguously providing ________ to the manage
________ creates enthusiasm and increase employees performance.
To ensure diverse productive and engaged workforce the performance management must be ________ tool that
Diversity is becoming increasingly essential to _______-.
Role of recruiter in hiring diversified workforce is
Strategist, Effective communicator, change agent are role of ________ in hiring diversified workforce
Key to organization performance in workforce diversity
Increases productivity, fewer lawsuits, increasing marketing abilities are.
Certain employees approaching their _______ age may unconsciously begin to disengage with the organizations.
Different ______ in work teams can also be a source of harmonious relations and favorable attitudes within orga
Diversity isn’t just a ______ issue.
Navigating a _______ culture is no easy task without a mentor, formal or informal.
The organization should analyse the best _______ systems followed in the industry for a diverse workforce.
Diversity ______ shows workplace leaders what their responsibilities are toward their employees.
Effective diversity management contributes to _______ use of human resource.
Ingrained_________ and beliefs about different cultures don’t change easily or without effort.
Workplace diversity training is an _______ in your employees.
Workplaces with greater engagement also have greater_________.
As the________ diverse an organization is, the more difficult it is to attract diversity to that organization.
In case of_________ hiring it is important to keep in mind that the goal is to hire diverse people
Recruiters should_______ seek to recruit diverse people.
For drawing the most value out of a diverse workforce, it is important to avoid_______ of diverse people in some
it is important to communicate that the organization values diversity also when it comes to_______
Diverse associates in the organization will appreciate knowing that_______ is not tolerated.
A_______training will communicate that the organization takes diversity and inclusion seriously
organizations may view ________workers as being more aware of the organization.
________has an important part to play in fostering and promoting diversity.
Managers supervising a diverse workforce must be prepared to manage ______ needs in a sensitive and appropr
Diversity training is an essential part of building awareness and a _______ work envirnoment.
An effective diversity and inclusion training program starts at the ______ of any organization.
Workplace diversity training is an _______ in your employees.
Diversity training brings issues of cultural ______ and discriminatory practices to the light.
For a minority employee, ___________ is often the only method by which to seek the appropriate resources to com
Assignments that __________ employees tend to maintain their enthusiasm and increase their performance.
Organisation must develop cross-cultural training programmes creating conditions for development of a comm
Diversity is multidimensional.
Timely investment have to be made if success is to be achieved in such a place.
Diversity is a mixture of people comprising of different caste, creed, education background.
Sometimes diversity can be in the way and can directly impact productivity because of a lack of similarity or co
Work cultures that are more heterogeneous usually find communication easier.
Competition in the workplace is good as it can drive success and higher productivity
Companies with excellent workforce diversity management build goodwill in the society.
Globalisation and internationalisation are two of the gifts that workforce diversity brings to the table.
Diversity in workforce is due to different age groups.
Values are known as preferences.
Poorly managed diversity is the result of high turnover.
Psychology is the way in which one thinks or behaves.
Equality in the workplace is important for encouraging workers from all backgrounds.
An ethnic distinction may cross national boarders and is often identified as a minority group.
Retaining workers also saves the company costs associated with with recruiting, training, and monitoring new
Cultural resistance is the negative impact of workforce diversity.
Diverse teams are more creative and more open to new ideas.
In diversity management the, recruiter's role is to be a friendly body with an open attitude.
Diversity stimulates innovation and productivity.
Recruitment and selection procedure should be scientific, fair and carried out in a systematic manner.
Maintaining work-life balance is a win-win strategy.
Network hiring usually leads to a less diverse recruitment.
Diversity training serves as a guide in incorporating new worldviews, problem solving and decision making ac
Stay interviews are the most effective actions for reinforcing the reasons why employee stay.
Pay inequality is the root causes of job dissatisfaction.
The primary goal of _______ approach is to make company viewed as benchmark.
________ culture is based on shared identities and common bond those with diverse backgrounds.
An organization with diverse culture are in position to innovate.
Integration culture lays emphasis on _______ differences.
A corporate culture reflects the _______ culture is usually more successful.
A successful a management reflects ________ on a company.
The secondary dimension of workforce diversity is more _______ in nature.
Diversity training is one way to develop awareness and to increase employee _______ and sensitivity to diversity
Some cultures are more punctual and ________, while others are flexible and casual.
Mentoring can be important way to integrate, develop and _______ employees.
The simple fact is that businesses with a diverse workforce are more successful and ______ than their less diver
Diversity classes expose people to new ideas, encourage _______ and may results in a higher level of productivity
__________ work teams enable employees get to know and value one another on an individual basis.
Managers must recognize their own cultural biases and________.
Diversity is more than just being______ to hire all types of employees.
Diversity is ________to innovation.
A strong company hires individuals who shares its values but come from different______of life.
Organization must develop ______cultural training programmes.
Diversity in the workplace should start with________.
________helps new employees to become familiar with the company
________ work teams enable employees get to know and value one another on an individual basis.
Managing diversity is an _______ process for creating a work environment that includes everyone.
An ___________ culture is one where everyone feels values and respected and is able to fully contribute to the org
Diversity is ________to innovation.
An inclusive Leadership model identifies ____ mindsets.
Organization ______ play an important role in setting the tone for the shift towards increased diversity.
Each individual is _______ and does not represent or speak for a particular group.
Diversity and inclusion is the best nurtured in an ______ workplace where mistakes can be used for learning.
Diversity can help to create a climate of ________ and prevent a comapany from making mistakes.
When a comapny's culture is ______ ethnic its easier to limit one down in the bubble and think that oue views ar
In some cases, _____ leads to the creation of policies that make it harder for women and minorities to succeeed.
Having a _____ workforce helps to build even more diversity, allowing companies to cast a wider net when sear
Diversity in the workplace should start with________.
Employers who fail to do so are likely to experience ______ and reduced productivity.
Companies should hold diversity ______ sessions to reinforce policies and encourage appropriate behavior.
_______ helps new employees to become familiar with the company,.
Organisation must develop _____ cultural training progammes.
The goal of _____ approach is to create a company that truly provides equal opportunity for people of fiverse ba
Diversity _________spoiles the companies image as well as future recruiting.
Diverse professionals are in high demand.
An exit interview should be conducted by an outside firm
Diversity is defined as the differences between people.
Creativity is the ability to think and act in ways that are new novel.
Secondary dimension of diversity are more visible in nature.
Diversity issues include matters pertaining to both .
Diversity is viewed as an integral part of strategic planning.
Multiculturalism is a term that is similar to diversity.
Technology can increasingly help remove visible and invisible barriers.
What tasks does Human resource management involve?
What does Unitarism as a human resource management approach assume?
To what does diversity in the workplace refer to?
Which of these is not part of human resource policy?
What is a PDP?
Which of the following is not included in a job design?
Where can formal employee training and education take place?
What is the purpose of employee relations?
What is OD?
The total no. Of people in a country or region who are physically able to do a job and are available for work is
An organization must develop ________ training programmes creating conditions for development of a common
Diversity is ________ ?
Features of workforce diversity in workplace.
Negatives of workforce diversity in workforce.
Mentors should more focus on.
Integration culture leads to.
Diversity management programmes.
The advantages’ of multiculturalism.
Multiculturalism has ________ scope.
________ cal help to gain deeper understanding of the differences between people.
Recent trends in workforce diversity
____________ diversity makes the organization more adaptable to other organizational issues.
Diversity is ______, as opposed to reactive, and calls for change within the culture of the organization.
A company __________ can be instrumental in engaging employees to take an active role in diversity initiatives.
_______ was positively correlated with equal gender ratio within work teams and negatively correlated with an
In some countries, women are legally ________ to men.
Organizations should consider making diversity a core value or _______ objective of the organization.
Like other major changes within an organization, changes in workforce_______must be managed.
Diversity can be _______ or perceived differences between people.
The boundaries between workplace and political movements are________.
________ or webcasts enable businesses to ensure that staff is always connected.
Teams characterized by diversity have the capability to access______ network of relationships
Diversity is_________ in order to maintain a competitive business advantage.
It is incumbent upon organizations to capitalize on the_______of our diversity
Success in workforce diversity begins with an active and visible_______ by senior leaders.
Demographic shifts create_______ in organizations
_________ is more complex than simply noticing the diversity or differences that exist in society
__________ diversity is about understanding the differences that exist within and between different countries.
Many firms prefer diverse teams because they often perform better than_______teams.
Businesses and companies that fail to foster inclusive workplaces experience have________turnover rates.
With ageing populations and more people delaying retirement,________ discrimination is gaining attention.
Industry experts argue the most effective way to move the needle on diversity is to create personal________.
_________ or webcasts enable businesses to ensure that staff is always connected.
Discrimination on the basis of________ is not prohibited under the law for those involved in the private sector
________ in workplace is important.
Which of the following are the positive impacts of workforce diversity.
________ in workplace is good as it can drive success and higher productivity.
Companies with excellent workforce diversity management build ________ in the society.
Positive effects of workforce diversity in workplace.
Psychology is an ________ of workforce diversity.
Diversity is ________ of people comprising of different caste, creed, educational background.
________ group of people are more creative and innovative.
________ teams are more creative and more open to new ideas
________ are the most effective actions for reinforcing reasons why employees stay.
________ hiring usually leads to less diverse recruitment.
Diversity serves a ________ in incorporating new worldviews, problems solving and decision making activities.
________ is the root cause of job dissatisfaction.
________ spoils the company’s image as well as future recruiting.
________ professionals are high in demand
Recruitment and selection should be __________.
________ is a win- win strategy
________ workforce is found to be more creative and adaptable.
Workforce diversity is the key to organizational ________ .
Attracting new customers can be ________ differences between survival and going out of business.
The recruiter should be an agent of ______.
Collaborate with diverse is an ________ part of recruiting diverse talent.
Human resource management is concerned with managing ________ aspect of the organization.
________ is the big challenge for any organization.
In order to have a diverse workforce organization should have a _______ approach.
managers supervising a diverse workforce must be prepared to manage disability needs in a ________ manner.
Diversity is viewed as integral part of ________ planning.
________ is a term that is similar to diversity.
Open mindness and communication are the ________ benefits of multiculturalism that can benefit the workplace
Google cafes are ________ to interact between employees across departments and teams.
________is ability to think and act in ways that are new and novel.
Multiculturalism leads to ________.
Employee diversity helps to capture ________ clients and tap global opportunities.
Multiculturalism can helps to ________ of the differences between people.
All_______ creates a healthy atmosphere at workplace.
In a _______ workforce environment, everyone will work hard to give their best
Even in a _________workplace exclusive social groups naturally happens
What does Unitarism as a human resource management approach assume?
What is the purpose of employee relations
Diversity facilitates organizational performance when it is managed in ________ and integrative ways.
The posting should clearly communicate that the organizationdoes not_______.
Workforce diversity is becoming a key agent of change in strenghtening________companies.
Workplace with greater engagement also have greater ______
Effective communication is a driving factor for success.
Diversity may feel like a _______ value, but it isn’t.
Mangers must recognize their own cultural biases and ________
An ______ approach can help to negate many fears that people have when it comes to addressing diversity.
Line managers should be involved in the decision making process.
Technique of managing diversity at workplace.
Role of technology in workforce diversity.
With unemployment at a low, there’s a general______shorage.
Poorly designedntraining programs are_________to the promotion of diversity in MNC's.
There may be times when employees________beliefs clash with the organization's diversity policy
Diversity management, the role of ________ plays as a friendly body with an open attitude.
Which if the following are examples of prejudice?
The secondary dimension of workforce diversity is less _______ in vision.
What is the personnel department in an organisation concerned with?
Best practices in achieving workforce diversity.
Diversity is defined as the ________ between people.
Option 1
Employee retention
Ethnic
Withdrawal
Equality
Rivalry
Wider
Religion
One
Large
Attitude
Same
Brainwashing
Morale
body
racism
Monocultural
liberation
superficial
communication
Sub-judice
Profitable
casual
Attracting employees to the organisation
The number of people employed from different ethnic groups.
Reward systems
Personal development plan
Identifying what tasks need to be carried out
Colleges
Organizations disputes
Staff development
Confirmative action
Crisis & conflict management
To make employees feel inferior
An analysis of the differences and similarities of the employees of the business
Personal, social and organisational
Discrimination
Racism
Dominant characteristics
Work
Physical
Eliminate unfair discrimination
Matures, Baby-boomers, X-ers and Millenials
Equal employment opportunity
Diversity
Legislative class
Diversity
Culture management
Talent pool
Absenteeism
Primary
Demotion
Challenging assignments
Single faceted
Competitiveness
Mentoring
Recruiter
Workforce innovations
Determinants of sustainable competitive advantage
Retirement
Gender
moral
Social
Punishment
Learning
Worst
Judgemental
Investment
Recruitment
more
network
passively
Separating
Promotions
enjoyment
voluntary
experienced
HR
ability
divisive
top
disinvestment
bias
hide and seek
demotivate
Diversity
Culture
Recruitment
Integration
Confidence
Harder
Conflict
Recruitment
Leberlization
Diversity
Values
Low
Psychology
Equality
Ethnic
Workers
High employee morale
Creative
Recruiter's
Creativity
Performance
win- lose
Network
Diversity training
Stay interviews
Pay inequality
Brand image
Differentiation
Slowly
Individual
Narrow
Positive
Variable
value
time oriented
Train
Incompetent
Ignorance
Same
Values
Willing
core
countries
Latest
suppliers
training
similar
separate
inclusive
subordinate
one
shareholders
same
closed
competititon
di
comfort
disparate
owners
support
talking
recruitment
cross
brand image
absenteeism
no
exit
Differences
Innovation
Primary
Gender issues
Supervision
Cross culture
Competition
People are individuals and should be treated as such.
The number of people employed from different ethnic groups.
REWARD SYSTEM
Personal Development Plan
Identifying what tasks need to be carried out
Orphanage
Adhere to the law pertaining to workers' rights
Organisational disputes
Workforce
Normal
Single dimensional
Helps in creating awareness
Communication barriers
Challenges
Personal aspiration and value system
Initiation of diversity management programmes
Encourage creativity
Broader
Multiculturalism
Adopting a comprehensive definition of diversity
Accomdating
Active
Diversity committee
Creatibvity
Inferior
Main
Involvement
real
increasing
Seminar
wider
Comparative
Richness
Detachment
Calmness
Multiculturism
local
homogenous
lower
Gender
Profitabilty
Seminar
Religion
Equality
Globalization
Competition
Disrespect
Increased competition
Dimension
Combination
Homogeneous
Diverse
Exit interview
Network
Mentor
Pay inequality
Conf;lictrs
Diverse
Fair
Work life balance
Multicultural
Change
Critical
Force
Essential
Human
Payroll management
Proactive
Sensitive
Strategic
Multiculturalism
Core
Encourage
Creativity
Inclusiveness
New
Understanding
Avoidance
Reductive
Diverse
People are individuals and should be treated as such
Adhere to the law pertaining to workers' rights
Productive
incriminate
national
turnover
Effective communication
Main
prejudices
motivational
Managers
Career development programmes
Removing barriers
innovation
Most productive
Cultural
Recruiters
Racism
Visible
Staff development
Improving customer service
Differences
Option 2
Employee turnover
Social
Interest
Difference
Disrespect
Broader
Race
Two
Huge
Attributions
Different
Brainstilling
Discussions
money
communism
Dicultural
globalization
overall
polarization
Prejudice
differentiable
personal
Resisting new appointments
Increasing the number of women employed in the organisation.
Staff appraissals
People development plan
When and how tasks are to be carried out
In the work place
Organisational development
Staff attraction
Reverse action
Creating an organisational environment that is inclusive and harmonious
To become more flexible and to adapt to the changing environment
Identification and removal of blockages within the organisation
Social, practical and family
Prejudice
Corruption
Organizational leadership
Illiteracy
Mental
Ensure whites don’t get jobs
Dead wood, oldies, Gen-X and youth
discrimination policy
Opportunity
Protected class
workforce
nationalism
market,
employee turnover
Secondary
Bonus
Increasing job responsibility
Multi faceted
Performance
Not guiding
Worker
Conduct diversity training
Essentials of workforce diversity
Maturity
sex
Economic
Moral
Compensation
Training
Best
Biases
waste
Retirement
less
group
foresightedly
Segregating
hiring
collaboration
mandatory
young
marketing
disability
submissive
middle
investment
similarity
one size fits all
enhance
selection
diversity
selection
diversity
cohesiveness
easier
competition
selection
globalisation
workforce
standard
high
behaviour
similarly
cross cultural
employers
goodwill
diverse
managers
innovation
lose- lose
systematic hiring
supervision
open interview
conflict
negative action
Unitary
Quickly
Group
Broader
Negative
Constant
belief
Value oriented
Retain
Competent
Withdrawal
Regular
belief
unwilling
central
areas
traditional
customers
Orientation
concurrent
defining
exclusive
central
two
leaders
unique
fixed
hatred
mono
struggle
similar
employees
conflict
training
selection
straight
affirmative action
turnover
low
structure
conflict
creativity
secondary
Handsome pay
strategic planning
multiculturalism
technology
Recruiting employees
People are individuals but should be part of a group.
Increasing the number of women employed in the organisation.
Staff appraisals
People Development Plan
When and how tasks are to be carried out
In the workplace
Maintain a harmonious working environment
Cross culture
Hard
Two dimensional
Creating conditions for common organisation
Increased productivity
Conflicts
Market segmentation
Design the programme
promotes inequality
Narrower
Diversity
creating organizational diversity goals
Unaccomodating
Proactive
Diverse organization
knowledge
Subordinate
Strategic
Composition
fake
rising
workshops
narrower
Optional
hollowness
Commitment
aloofness
Monoculturism
regional
indigenous
basic
racial
Feasibility
Manuscript
Sex
Salary
Pollution
Conflicts
Corrupt image
Increases hostility among departments
Element
Mixture
Heterogeneous
Common
Stay interview
Conventional
Rival
Good work conditions
Role play
Unique
UnScientific
Overtime
Divided
Performance
Normal
Legal
Normal
political
Manage diversified workforce
Reactive
Negative
Tactical
Culture
Subsidiary
De motivate
Mentoring
Exclusiveness
Old
Explaining
Inclusiveness
Inductive
Non diverse
People are individuals but should be part of a group.
effective
discriminate
local
attrition
learning
Unimportant
beliefs
oppressive
top management
Brand destruction approach
Strengthens communication in teams
talent
counter productive
Financial
Managers
Corruption
Tangible
Staff attraction
Enhances work environment
Similarities
Option 3
employee leaves
Moral
Investment
Cohesiveness
Competition
narrower
Caste
Many
small
Morale
Dynamic
Brain storming
Income
team
ageism
Multicultural
education
in depth
monetization
prejury
domitable
professional
restricting policies
he number of different religious affiliation held by employees in the organisation.
Staff development
Personnel development plan
The number of tasks to be carried out
Training centres
Organizational demands
Staff rewards
Affirmative action
Improving performance in individuals and organisations
To ensure fairness and inclusivity for all employees and stakeholders
Improving the effectiveness of organisations & teams
Personal, interpersonal and intrapersonal
Stereotype
Philosophy
Organizational glue
Unemployment
Visual
Protect the poor
Matures, Retireds, Ex’s and under 30’s
Differentiation
Employment
Important class
integrate
diversity management
interview
morale
Tertiary
Incentive
Job Rotation
Three faceted
Goodwill
Not Instructing
Executive
Mentoring
Negatives of workforce diversity
Seniority
group
Financial
Corporate
Perks
Awareness
Better
Disagreement
Divestment
Retention
mild
individual
actively
Clustering
firing
competition
optional
temporary
employee
manageability
regressive
lower
refinement
separation
trial and error
exhaust
cross- cultural
workforce
retention
unity
management
rigid
differentiation
retention
openness
demography
interest
moderate
physiology
integrity
workforce
managers
cultural resistance
high morale team
employees
diversity
retention
lose-win
diverse
research and development
exit interview
partialityor biasness
non-co-operation
Integration
moderately
Partner
Wider
Neutral
Fixed
Knowledge
Objective
Remove
Valuable
Acceptance
Diverse
Prejudices
Objective
Secondary
Walks
cross
Supervisors
Non direction
diverse
all-pervading
submissive
supplementary
four
employees
simple
open
respect
tri
discomfort
creative
subordinate
unity
working
transfer
mid
culture of acceptance
conflict
high
formal
relation
brainstorming
Tertiary
peace
studying
diversity
politics
Retaining employees
People in the organisation share the same aims and objectives.
The number of different religious affiliation held by employees in the organisation
Staff development
Personnel Development Plan
The number of tasks to be carried out
shopping centres
Undertake conflict resolution
Organisational demands
Manpower
Cross-culture
Multidimensional
Better decision making
Saves litigations expenses
Complaints
Reaps benefits of individual difference
Design a Quiz
leads to disrespect
Longer
Workforce
Define diversity
Subjecting
Objective
Diverse Department
innovation
Different
complex
Disposition
Unreal
Blurring
webinars
broader
imperative
worthiness
separation
tension
Biculturism
global
heterogenous
higher
age
Accountability
webinars
class
incentives
Corruption
Grudges
Conflict situation
increased innovation
Degree
Diiferent
Unique
Similar
Counselling
Online
Obstacle
Peace
Diversity turnover
Hardworking
UnSystematic in nature
Under time
Like minded
Downfall
Minimal
Change
Abnormal
Cultural
Recruiting new personnel
Top to bottom
Deflective
Practical
Religion
Backend
Does not have to do
Skill fullness
Cohesiveness
Latest
Justification
Ignorance
Vindictive
Mixed
no conflict resolution
Constructive
negotiate
multinational
Retention
diversity
Indifferent
ideas
educational
line managers
Negative action approach
Continuous improvements
knowledge
cost productive
Religious
Executives
Pollution
Touchable
Staff rewards
Queries
Option 4
Employee Motivation
Value
Divestment
Co-operation
Jealousy
Smaller
Creed
zero
Mini
Motivation
Political
Brain wasting
Involvement
customer
Socialism
Bicultural
Privatization
Artificial
Co-operation
Prejudged
Negotiable
educational
Resisting changes
he range of personal characteristics of employees in an organisation.
Suppliers choice
Personal development payment
The payment rates for the tasks carried out
At all the above mentioned places
Organizational drift
Staff administration
Protective action
Maintaining peace
An organisation does not need to manage culture and diversity
Promoting conflicts
Organisational, customer and stakeholder
Generalization
Theocarism
Organizational grapevine
Residence
Dress sense
Discriminate
Nexters, Matures, X-ers and teens
Seggregation
Cultural unemployment
Partialisation
demography
workforce management
online portal
compitability
Mixed
Job enrichment
Job enlargement
four faceted
Rivalry
Not directing
Manager
Framing diversity policies
Role plays
Resignation
Individuals
Political
Valuable
leave
Teaching
lower
arguments
Removal
Removal
Greater
Partner
inactively
Grouping
separations
harassment
Secondary
Inexperienced
chairman
Congruence
cohesive
Lowest
Divestment
Seggregation
Inexperience
challenge
advance technical training
talent
investment
secularist
attention
tough
partiality
workforce diversity
diversity
cross cultural
hobby
lower
thinking
diversity
competition
executives
better image
enthusiastic
employers
integrity
appraisal
win-win
structure
performance
formal interview
rude
Negligence
Congruence
Never
Company
smaller
Draining
Unshakable
attitude
Subjective
reveal
Unvaluable
Negligence
Usual
morals
Subjective
Tertiary
passions
Subjective
distributors
conflict
Non diverse
Non diverse
regressive
non central
five
stakeholders
similar
nuclear
comparison
poly
peace
respectful
supervisors
peace
invetsment
orientation
social
griviances
redressal
moderate
group
unity
thinking
Combined
harmony in organization
decision making
differences
demography
It includes all the mentioned variables
People in the organisation engage in internal competitio
The range of personal characteristics of employees in an organisation
Suppliers choice
Personal Development Payment
cinema hall
Organisational drift
Public
no relations
Three dimensional
Increases creativity and problem solving skills
arguments
sorting of problems
creates hatred
Shorter
inequality
Mentoring employees
Objecting
Subjective
Diverse field
Subjectivity
dual
Nominal
Differentiation
Untrue
Decreasing
Conferences
Smaller
Subjective
Shallowness
agreement
Peace
Diculturism
national
Not applicable
best
religious
Responsibility
Conferences
language
Conflicts
Socializatio
Complaints
Goodwill
Integration issues
Gesture
Same
Monontonous
Unique
Feedback
Offline
Guide
Appraisal
Grieviances
Skilled
Unfair
Laziness
Selfish minded
Upcoming
Nuptial
Power
Not essential
Tragical
Talent retention
Bottom to up
Positive
Optical
Caste
Non central
Demoralizes
Knowledge
Non central
Traditional
Misunderstanding
Comparison
Conducive
matrix
People in the organisation engage in internal competition.
Creating issues
Positive
adjust
International
Attribution
cross cultural training
Core
morals
non educational
employees
Not noticing
Creatibvity
Price productive
Social
Workers
Theocarism
Felt
Create organizational diversity goals
Doubt
Correct Answer
Employee turnover
Ethnic
Investment
Cohesiveness
Competition
Broader
Race
Two
small
Attributions
Dynamic
Brain storming
Morale
team
ageism
Multicultural
globalization
in depth
communication
Prejudice
Profitable
professional
he range of personal characteristics of employees in an organisation.
Suppliers choice
Personal development plan
At all the above mentioned places
Affirmative action
Creating an organisational environment that is inclusive and harmonious
To ensure fairness and inclusivity for all employees and stakeholders
An analysis of the differences and similarities of the employees of the business
Personal, social and organisational
Stereotype
Philosophy
Organizational grapevine
Work
Dress sense
Eliminate unfair discrimination
Matures, Baby-boomers, X-ers and Millenials
Diversity
Protected class
workforce
diversity management
Talent pool
employee turnover
Primary
Incentive
Challenging assignments
Multi faceted
Competitiveness
Mentoring
Recruiter
Workforce innovations
Determinants of sustainable competitive advantage
Retirement
Gender
moral
Corporate
Compensation
Training
Best
Biases
Investment
Retention
less
network
actively
Clustering
Promotions
harassment
mandatory
experienced
HR
disability
cohesive
top
investment
bias
trial and error
challenge
cross- cultural
diversity
investment
diversity
cohesiveness
easier
competition
workforce diversity
openness
Diversity
Values
high
Psychology
Equality
Ethnic
Workers
cultural resistance
diverse
Recruiter's
diversity
retention
win-win
Network
Diversity training
Stay interviews
Pay inequality
Brand image
Unitary
Quickly
Individual
Broader
Positive
Variable
Knowledge
time oriented
Retain
Competent
Acceptance
Diverse
Prejudices
Willing
central
Walks
cross
Supervisors
Orientation
diverse
all-pervading
inclusive
central
five
leaders
unique
open
respect
mono
discomfort
disparate
supervisors
conflict
training
orientation
cross
affirmative action
turnover
exit
Differences
creativity
secondary
Gender issues
strategic planning
multiculturalism
technology
The range of personal characteristics of employees in an organisation
Suppliers choice
Personal Development Plan
In the workplace
Workforce
Cross-culture
Multidimensional
Communication barriers
Challenges
Reaps benefits of individual difference
Encourage creativity
Broader
Multiculturalism
Adopting a comprehensive definition of diversity
Accomdating
Proactive
Diversity committee
innovation
Subordinate
Strategic
Composition
real
Blurring
webinars
broader
imperative
Richness
Commitment
tension
Multiculturism
global
homogenous
higher
age
Accountability
webinars
Sex
Equality
Globalization
Competition
Goodwill
Increased competition
Dimension
Mixture
Heterogeneous
Diverse
Exit interview
Network
Guide
Pay inequality
Diversity turnover
Skilled
Fair
Work life balance
Multicultural
Performance
Critical
Change
Essential
Human
Manage diversified workforce
Proactive
Sensitive
Strategic
Multiculturalism
Core
Encourage
Creativity
Inclusiveness
New
Understanding
Inclusiveness
Conducive
Non diverse
Constructive
discriminate
multinational
Retention
Core
prejudices
educational
line managers
Career development programmes
talent
counter productive
Religious
Recruiters
Racism
Visible
Create organizational diversity goals
Differences
Sr.no Unit
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
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23
24
25
26
27
28
29
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32
33
34
35
36
37
38
39
40
41
42
43
44
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46
47
48
49
50
51
52
53
54
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105
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130
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132
133
134
135
136
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138
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142
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144
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148
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151
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153
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163
164
165
166
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174
175
176
177
178
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215
216
Question
A challenge in marketing of services is that they are______
brand proliferation is the _______ of brand extention
A product focuses on _______
_______ allow people to project their self-image
strong brands create profit for the firm which in turn creates greater value for _______
Brands give an indication to the firm about the level of ______
some______ which have become well-known brands are Sony.Microsoft,Google
brand names can be registered and this gives_____ rights to the firm to take action against any competitior who mis
when the cpmpany's brands compete among themselves,the phenomenon is known as brand_____
brand awareness consists of brand recognition and brand________
achieving the right brand identity means creating brand __________ with customers
brand____ is customer's personal opinions about and evaluation of the brand
the strategic brand management process starts with understanding what the brand represents and how it is _____w
to create a strong brand image,marketers need to make sure that some strong brand associations are made which a
good ______ offers various benefits to the brand and the company
A ____is a group of or set of things that have similar characteristics
if the brand positioning is conceptulised and executed well,it can be used by the company in various_____ activities
A good positioning is something that must be ______ to the customer
on ______ products ,name of the manufacturer is not mentioned
in_______ ,new items are added using different brand names.
brand____ focuses on the ultimate relationship and level of identification that the customer has with brand
brand imagery depends on ______ properties of the product or service,including the ways in which brand attempts
brand ______ gives the product an identity by linking brand elements to a product category.
brand ____are those descriptive features that characterize a product or service.
brand _____ can be measured in terms of repeat purchases.
brand ______ describes how a product or service meets customer needs
POD means
_______in branding is essential to product success.
_______ is basically the process of maintaining,improving and upholding a brand so that the name is associated with
______ is one of the major component of company's brand
_______ are diagnostic tools to understand the true opinions and feelings of consumers when they are unable to ex
________ relates to consumers ability to identify the brand under a variety of circumstances
____ is the extent to which the brand elements can add brand equity to the new products of the brand in the line ex
____________ should be easy to be pronounced can be easily recalled.
______ describes consumers emotional responses and reactions to brand
_____ is the hear of marketing strategy.
____ connects product offering with target market
brand_____focuses on category identification and needs satisfaction
_______ measures help in tracking the brand knowledge structuresof consumers over time
Building___________ requires properly positioning the brand in the mind of customers and achieving as much as br
Credibility and_________ are two most important elements built by professional appearance.
Brand element is also known as brand_______
A____ is a graphic mark,emblem or symbol commonly used by commercial enterprises,organisations and even indiv
____ are short phrases that communicate descriptive or persuasive information about the brand.
_____ are musical messages written around the brand
Logos and symbols give a _________ identity to the brand.
Domain names and ________ are the same
Brand elements are required to be flexible over a period of time.
_________ help in creating brand awareness for the product.
IMC refers to integrating all the methods of ___ promotion to promote a particular product or service among target
________ marketing is usually broadly defined as any form of customer-focused marketing activity that as various to
One-to-one marketing is a customer relationship management strategy emphasizing _____ interactions with custom
_____ marketing aims at selling goods and services to customers only when advance consent is given by the custom
the IMC program need not be in line with the work culture of the organisation
____ marketing is based on the logic that each individual customer is different,has different needs and must be atte
______ quality is customer's perception of the overall quality or superiority of a product or service as compared to t
______marketing refers to everything a marketer does to develop strong,lifelong relationships with your customers
In_____ channels of distribution there are one or more middlemen between the manufacturer and consumers.
_________ refers to the extent that a marketing communication is able to effectively communicate to different grou
It is important to offer good quality products to the consumers as it will ensure repeat purchase from them
__________- marketing requires regular feedback from the customers.
___________ pricing is based on the cost of the product
An______ channel of distribution describes a situation in which the producer sells the product directly to the consu
In channel of distribution,particularly ______ are able to create an image of their store in the minds of the customm
___________ branding is a type of co-branding
Licensing creates contractual arrangements whereby firms can use the names,logos etc to market their own brands
…………………refers to a brands objective (functional) attributes in relation to other brands.
. …………defines what the brand thinks about the consumer, as per the consumer.
…………………includes two aspects of a brand – its associations and its personality
…………………..includes two visual signals of a brand – its character (e.g. Amul girl, Pillsbury doughboy) and its logo. Bo
.………………….can be thought of as a perceptual map of in which like products of the same company (say, toothpaste
A marketer needs to understand that some ‘general traits’ of a brand name are:
Close up, Doordarshan, Frooti, Babool, Fair and Lovely, Band-aid and Ujala are the examples of………..
Kadak, Xerox, Exxon, Fidji are examples of
Worldwide Leader in Sports"is the tagline of
Which of the following statement is true?
God's own country is a name given to
_________ is the first tourist board in India to register its brands.
Brand elements _________ the brand from other brand.
Brand identity refers to the way by which people ______ the product.
A Successful brand must be able to deliver what it __________
Brand _______ refers to certain personalquality associate us with a product.
Slogans are _________ that communicate persuasive detail about brand.
________ helps to identify a brand, convey relevant information and protect the products.
________ are the musical messages with catchy hooks and choruse for brand.
_________ is the name of brand products which helps to identify it from others.
A product strategy is the ________ of a product life cycle.
PRM refers to partener _________ management.
Advertising is the act of communicating directly to the _________.
_________ leverage is highly dependent on the existing management structure.
A ________is a sign that represents the company.
_________ are musical messages written around the brand.
________ is a marketing strategy that stresses the importance of consistent, seam less, multi-dimensional brand ex
A social Media_______ either acts as the voice of a brand or coordinates the voice of a variety of brandsat larger co
A marketing _______organizes and implements the day to day tasks of personifying a brand across all platforms.
____________ is a form of advertising that focuses primarily on helping consumers experience a brand.
___________ is a Customer Relationship Management (CRM) strategy emphasizing personalized interaction with cu
Marketing _________segmentation (offering different prices to different market segments) increases overall revenu
_________ is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive m
With premium ________ Busineses set costs higher than their competitors.
A _______ influences the buying decesion and shapes the ownership experience.
Brand management helps tomanage the __________ characteristics of a brand.
Perceived Quality is ____________
__________is based on the tenets of customer experience management.
A successful ___________ should be led by marketing manager with the knowledge and training.
________ is the name of the product to help it identify from other brands.
________ should Possess Interesting aesthetics & rich visual & verbal imaginary to be likedby consumers.
The brand elements should be _________ to be used to introduce new products in the same or different categories
________ is the message it delivers through various sources like advertisement, brochures, punch lines and hoardin
________ is a combination of everything that a customer goes through while purchasing and using that brand.
________ are used to express or represent and identify or differentiate the brands from other brands.
________ is the idea of the brand that people develop in their minds.
_________ is the way a product is placed in the market.
__________ is just like the personality of the human beings.
Brand recall relates to consumer's ___________ to identify quality brand in to variety.
A __________ should be focused on customer benefits.
Line extension can be useful to reach out to new _____________ who seek new benefits.
Companies engage in brand stretchning because _____________ market may be saturated.
An established name enhances consumer interest and willing to try _________ product bearing the established bra
_____________ Coordinater orgnizes and implements the day to day tasks of personifying a brand across all platfor
A___________ manager either acts as the voice of a brand or coordinates the voice of a variety of brands at larger c
__________is the added value endowed on services and products.
There are __________ key elements of customer-based brand equity.
Brand equity is a result of____?.
Differences in response are a result of_____?.
What is more important in brand equity?
The ability of the marketing program to afffect the customer mind-set will depend on its ________
The customer Mind-set affects how _______ react in the market place in six main ways.
It is ______ which are at the heart of successful branding.
_____ techniques involve presentation of ambitious stimuli to the respondents for interpretation.
Brand personality as a set of ______ characteristics associated with brand.
Brand Asset Valuator provides________ measures of brand equity of thousand brands across different categories.
Brand strength is the combination of differentiation and __________
There are _______key components or pillars of brand equity in Brand assset valuator.
Brand stature is the combination of :____ and_____.
Qualitative research methods are ideal for measuring brand________.
______based method tries to understand consumer response under different marketing promotions
________ analysis aims to find the optimum positioning between low-price-low quality and high-price-high-quality.
A strong brand commands:_____?.
Successful brands might be considered to encapsulate the three Brand Ps (3BPs). These are;
In Brand Assest Valuator,the measurement of loyalty perceptions and how well a brand is respected is classified as:
The Nike Swoosh is an example of a:
A brand extension is:
Häagen-Dazs brand and Baileys brand have partnered to develop and launch the ice-cream hereafter, a variety tasti
What is the main risk of a brand extension or a line extension?
Which part of the brand process splits the total market into groups of clients with similar wants and needs?
An umbrella brand is:____?.
Fashion brand Burberry has launched a line of clothing at a more affordable price, named Burberry London. This is a
Using Starbucks as an example, which component of Kapferer’s brand identity prism would describe Starbucks using
Which of the following is an example of a Point of Parity for laundry detergent?
Brand positioning is determined by ____?
Which of the following is not a key factor of success for a brand extension?
________ is the act of designing the company's offering and image to occupy a distinctive place in the minds of the
The goal of positioning is ________.
Which of the following best describes a car company's value proposition?
________ refers to the products or sets of products with which a brand competes and which function as close substi
________ are defined as companies that satisfy the same customer need.
Which of the following terms is most closely associated with the statement: "attributes or bene+ts consumers stron
________ are product associations that are not necessarily unique to the brand but may in fact be shared with othe
The three criteria that determine whether a brand association can truly function as a point-of-difference are?.
A clear and concise brand strategy leads to stronger overall _____.
Brand_____ is the structure of brands within an organisational identity
The brand-product matrix is a ________ representation of the products sold by a firm
Cause related marketing helps to enhance the company's _______ and brand image.
_____ markeitng refers to the promotion or advertising of products with environmental characteristics
Green product development can reduce operation and production cost in the _______ run.
brand________ is the process of extending into a new product category with the existing company's establised bran
An existing brand that gives birth to a brand extension is the __________ brand.
___________ brands involves ensuring innovation in product design,manufacturing and merchandising and ensurin
Brand _________ strategy is employed when a brand has reached maturity and profits begin to decline.
App based air conditioned taxies - Ola and Uber both of these brands are using which approach of pricing.
The word brand has its origin in the ________ word brand, which means to burn.
Branding is a process involved in creating _______ for the product in the theme
Good branding increases the value of company and ___________for acquiring new customers
A logo proves to be beneficial to get recognition when ________
Brand management practically involves managing the ________aspects of the brand
Credibility and trust are the two important elements built by the _________
When a brand builds a financial value, it can be measured by ______
________ is a set of research procedure designed to provide timely, accurate and actionable information for the ma
________covers the visual depiction of the various association linked to the brand in the minds of the consumers
________ developed the model of Customer Based Brand Equity Model
The concept behind the Brand Equity Model is to build________
________ has both depth and breadth of brand awareness
_________ describes the nature of the relationship and the extent to which a customer feel that they are “Sync” wi
__________ helps in effective positioning and compete on the non-price platform
Brand perceptual mapping is based on ________
________ are customer’s emotional responses and reactions to the brand
_______includes all that is linked up in memory about the brand. It could be specific to attribute
Close up, Doordarshan, Frooti, Babool, Fair and Lovely, Band-aid and Ujala are the examples of______
The criteria for choosing brand element can be categorized under_______
The role of Defensive strategies is ________
_______ is specific location of web pages
The full form of URL is ________
______ are the musical messages written around the brand
________ is a comprehensive marketing solution designed to communicate unified message and focus to attract cus
_____sales is the most effective to build relationship online by developing a dynamic database that track all commu
_______ marketing appeals to consumer senses like sight, sound, touch, taste and smell.
___________ strategy helps to seek balance between three components i.e. product design, product cost, product p
The effect of a discount or competition pricing strategy can create an image of second rate products, which can hav
__________ means selling through the personal contact from the company to the prospective customers by mail, p
__________helps the retailer to develop their own brand image and gain control over the design and implementatio
Manufacturer- agent- wholesaler-retailer- consumer is _____channel
_______is concerned with gathering of the information necessary for planning and facilitating interactions with the
Marketer must create a customer focused marketing communications mix that ______
The Brand Value Chain is designed to assess the sources and outcome of ________
The three indicators of stock price, earning ratio and market capitalization represents ______
________ can be used to investigate the current as well as the future status of the brand.
Brand Asset Valuator was developed by_______
_________ is a part of emotional capital
______ uses to evaluate current brand performance
_______ is tool used as a graphical representation of all the brand and product sold by a firm
_______ is a strategic roadmap for present and future success of the firm
______ means summarizing the branding strategies by displaying the number and nature of common brand elemen
In which year the concept of cause marketing came into light.
The full form of CSM is ______
______defined the concept of Green Marketing as “The marketing of products that are presumed to be environmen
Option 1
tangible
same
Consumer interest
Brands
Shareholders
service
celebrities
legal
management
growth
salience
judgement
positioned
positioned
communication
brand
marketing
visible
non-branded
brand portfolio
brand loyalty
extrinsic
brand recall
brand attributes
brand equity
response
points of difference
performance
brand management
symbol
quantitative techniques
brand awareness
accountablity
image
feelings
brand positioning
segmenting
resonance
qualitative
brand equity
Trust
awareness
logo
symbols
logos
slogan
HTML
agree
jingles
brand
one-to-one
group
experiential
Agree
one-to-one
experiential
mass
Direct
Coverage
I agree
relationship
Value
Direct
Wholeseller
Ingredient
Variable
brand position
Attitude
Brand attitude
Brand Symbol
Brand comparision
Easy to recognize
Descriptive brand name
Free standing brand name
Star Sports
Branding helps to organize inventory
Kerala
Kerela tourism
Differentiate
Remember
Places
Personality
short routes
Packaging
Twinkles
Symbol
Production
Reproduction
Producer
Countries
Slogan
Slogan
Proper Marketing
Coordinator
Coordinator
Experimental Marketing
Price
Sales
Sales
High
Tangible
Relationship Marketing
Employee
Logo
Brand Elements
Non-transferrable
Brand Cnciousness
Brand Experience
Jingles
Brand reputation
Advertising
Brand Personality
age
Brand Positioning
Customer Segment
future
Old
HR
Social Media
Brand Value
Four
Similarity in consumer response
consumer loyalty
Quality
Technology
Marketers
quality
Quantitative
Human
complementary
relevance
Three
Knowledge& Esteem
Association
Marketing
Market
performance,positioning,promises
Esteem
Brand
the creation of a logo which further explains the brand
Joint promotion
Loss of brand meaning
Targeting
a brand which provides exactly the same promise on several different markets
Downward line extension
Personality
Gets whites whiter
Competitor actions
Fit between parent brand and brand extension
targeting
to attact customer
We sell the safest, most durable wagon
Category membership
Government
Points of difference
Points of difference
desirability,distance,deliverability
Brand recognition
Brand recognition
Graphical
reputation
green
long
profile
parent
revitalizing
revitalizing
EDLP
Sorewign
Customer
Provides employees with direction and motivation
It attracts the suppliers
Tangible.
Customer
Asset side of the balance sheet
Leveraging secondary association
Physical map
Kevin Lane Keller
Healthy competition
Resonance
Brand resonance
Product differentiation
Competitors
Attitudinal attachment
Brand attitude
Descriptive Brand Name
Offensive strategies
Leveraging and maintain brand equity
Symbol
Uniform Resource Locator
Slogan
Integrated Marketing Program
Business to Consumer
Sense marketing
Product pricing
Positive
Direct channel
Company owned store
Shortest
Matching
Educates and bonds the customers favourably
Brand quality
Creditors value
High Five Model
Young & Rubicam Brand Asset Valuator
Brand strength
BAV Model
Product Brand Matrix
Brand Architecture
Brand Architecture
1990
Cooperation Societal Marketing
According to Polonsky
Option 2
intangible
opposite
consumer knowledge
service
Stakeholders
product
sportsperson
moral
cannibalization
recall
resonance
imagery
targeted
competitior
variety
category
commercial
believable
branded
brand extension
brand judgement
intrinsic
brand awareness
brand image
brand resonance
performance
point of description
quality
brand portfolio
logo
projective techniques
brand recall
transferability
name
judgement
segmentation
positioning
salience
quantitative
brand image
Honesty
recall
slogan
jingles
jingles
visual
Doc
Digagree
logo
media
permission
personalised
one-to-one
not Agree
online
service
online
Indirect
Conformability
I Disagree
direct
cost
Indirect
retailer
Product
Monthly
product position
Positioning
Brand image
Brand positioning
Cannibalization
Easy to memorize or recall
Suggestive brand name
Descriptive brand name
Ten sports
Branding helps in getting a competitive advantage
Goa
Gujrat tourism
Participate
Recognise
Promise
Distinction
Short Messages
Pocketing
Mingles
Logos
Foundation
Reinforcement
Wholesaler
Channel
Symbol
Symbol
Management Marketing
Manager
Manager
Sales
Pricing
Marketing
Low
Intangible
Personal Marketing
Sales Program
Symbol
Brand Identity
Transferrable
Brand Identity
Brand Equety
Advertisement
Brand image
Slogan
Brand
ability
Branding
Business segment
existing
used
Sales
HR
brand strategy
five
difference in consumer resoponse
consumer knowledge
Quantity
Salesperson
Customers
customers
Projective
computer
comparative
weakness
five
Knowledge &relevance
Awareness
selling
Brand
Intense employer loyalty
Performance,processes,prefrences
Percieved Esteem
logo
the design of a public relations campaign to support a brand
Co-branding
Loss of profits
segmenting
a brand offering the same promise on a homogeneous set of products
upward line extension
Physique
Produces a lot of suds
consumers thoughts
Start with a strong parent brand having high awareness
positioning
to locate the brand in the minds of consumers to maximize thepotenal bene+t to the +rm
we are the best
reference membership
Competitor
Points of parity
Point of purchase
desirability, deliverability, differentiablity
brand equity
brand equity
mathematical
share
cause
short
extension
extended
reinforcing
reinforcing
Value Pricing
Porwegian
Unique name and image
Provides strength to fight competition
Easy to remember and easy to pronounce
Intangible
Brand professional appearance
Trading a/c
Brand Equity Measurement system
Psychological map
Mevin Lane Keller
A strong brand
Judgement
Brand attributes
Product quality
Product class
Active engagement
Brand Associations
Defensive strategies
Create brand association
Character
Uniform Resource Location
Songs
Integral Marketing function
Consumer to Consumer
Niche marketing
Value pricing
Negative
Indirect channel
Store within a store
Longest
Financing
Pulls the competition
Brand Equity
Debtors value
Big Five Model
Dick & Don Brand Asset Valuator
Brand Stature
VAB Model
Brand Product Matrix
Brand Association
Brand Association
1980
Cause Societal Marketing
According to Bluster
Option 3
physical
extention
Consumer needs
Product
Bankers
quality
organisations
consumer
profile
presence
awareness
identity
segmented
targeted
positioning
product
social
reasonable
generic
brand revitalisation
brand resonance
both
brand equity
brand value
brand loyalty
judgement
points of desire
consistency
brand image
packaging
qualitative
brand persona
attactiveness
symbol
recall
targeting
targeting
imagery
descriptive
brand loyalty
perserverance
identity
jingle
slogans
slogans
jingle
URL
maybe
slogans
advertising
experiential
irregular
permission
Maybe
permission
percieved
relationship
personal
Commonality
Maybe
indirect
Skimming
Personal
Distributors
Service
Fixed
brand image
relationship
Brand personality
Brand Image
positioning
easy to spell
ESPN
helps to promote brand
Mumbai
Madhya pradesh tourism
Complicate
Respond
Proceeded
extension
Short Phrases
Processing
Jingles
Slogan
Presentation
Renovation
Retailer
Courier
Jingles
Jingles
One to one Marketing
Advisor
Advisor
Profit
Profit
Company
External
Tangible & Intangible
Mass Marketing
Integrated Marketing Campaign
Image
Brand Image
Flexible
Brand Communication
Brand Image
Brand Elements
Brand Communication
Price
Company
unity
Brand Identity
companies
past
new
Marketing
Marketing
Brand equity
three
mass
consumer liking
Consumer perception
Quality
Competitors
brand value
Value chain
product
comprehensive
knowledge
four
Knowledge&Differentiation
Recognition
distribution
Conjoint
Intense employee loyalty
promises,payback,processes
Energised Esteem
label
using an established brand name on goods or services not related to the core brand
brand extension
Brand cannibalization
leveraging
a brand comprising a heterogeneous set of products and offering a specific promise for each product
Complementary brand
relationship
Cleans well
the government
Parent brand should have functional and not symbolic associations
segmenting
to create brand
fuel efficient
customer membership
Monpoly
Point of purchase
Points of parity
discoverable,desirablity,dekiverable
brand Architecture
brand Architecture
statistical
profit
biotic
medium
product line
domestic
repositioning
repositioning
Psychological pricing
Horwegian
Continuous supply
Provides self confidence
Attract producers
Competitors
Liability side of the balance sheet
Integrated Marketing system
Geographical map
Sevin Lane Keller
A good customer relation
Salience
Brand name
Product quantity
Buyer’s perception
Brand feeling
Brand relationship
Free Standing brand name
Offensive and Defensive strategies
Elicit positive brand judgement
URL
Universal Resource Location
Tatto
Integrated Management Program
Consumer to Business
Focused marketing
Competitive pricing
No impact
Internet channel
Indirect selling
Medium
Market research
Pushes the competition
Brand awareness
Shareholders value
High Seven Model
Young & Ron Brand Asset Valuator
Brand relevance
ABV Model
Both A & B
Brand Awareness
Brand Awareness
1890
Corporate Societal Marketing
According to France Marketing Association
Option 4
goods
excitement
Consumer money
goods
suppliers
goods
industry
ethical
biodata
revise
imagery
presence
suppliers
suppliers
cannibalization
design
marketing
selling appeal
product
brand image
brand image
outward
brand image
brand resonance
brand performance
brand extension
point of similarity
brand
brand similarity
character
persuasive techniques
brand image
excitement
logo
awareness
segmentation
brand name
performance
analytical
brand performance
positivity
brand image
character
character
character
music
domain
completely disagree
character
budget
relationship
face -to-face
face -to-face
completely disagree
face -to-face
product
face -to-face
online
convinience
completely disagree
agents
penetrating
agents
intermediators
price
dynamic
brand niche
face -to-face
brand performance
brand performance
segmentation
easy to recall
Distinct brand name
Distinct brand name
DD1
helps to understand brand
hyderabad
hyderabad
Integrate
Review
Published
communication
Short Dresses
Preserving
Links
Jingles
Invitation
Relationships
Customer
Co-operative
Tags
Tags
Integrated Marketing
Supervisors
Supervisors
Goods
Permission
Goods
Strong Brand
Inrealistic
Social Marketing
Businessman
Reputation
Brand Uniqueness
rigid
Brand Imagination
Brand Element
Brand Image
Brand Uniqueness
Positioning
Brand image
prestige
Brand Essence
Ideas
total
Innovative
Finance
Sales
brand performance
two
niche
Consumer money
Consumer money
price
agents
brand excitement
price
brand
compact
strength
two
knowledge and desciption
recall
relationship marketing
intense brand committiment
performance,positioning,positivity
Education
character
creation of symbol
sub branding
brand cluster
positioning
brand which creates excitement
horizontal line extention
imagery
smells well
industry
co-brand
niche market
to excite about product
great mileage
group membership
investors
point of similarity
point of similarity
distinct,discoverable,description
brand performance
brand performance
mapping
goodwill
nature
long and short
brand
co-brand
rebranding
rebranding
Skirnming pricing
Norwegian
Public relation
Attracts producers
Face competition
None of the above.
Employees
None of the above
Brand Audit system
Mental map
Zevin Lane Keller
A good Public relation
Performance
Brand characters
None of the above
Dealer’s perception
Brand imagery
Brand image
None of the above
Multiple strategies
Easy recognition
Logo
Universal Resource Locator
Jingles
Integrated Management function
Business to Business
Centric marketing
Customer pricing
Positive & Negative
None
Direct selling
Quickest
Communication
Wins market expansion
Brand perception
Reserve value
Big Six Model
Bark & Blake Brand Asset Valuator
Brand differentiation
BTV Model
None
Brand Identity
Brand Hierarchy
1991
Competitive Societal Marketing
According to American Marketing Association
Correct Answer
intangible
opposite
Consumer needs
Brands
Shareholders
quality
organisations
legal
cannibalization
recall
salience
judgement
positioned
competitior
positioning
category
marketing
believable
non-branded
brand extension
brand resonance
extrinsic
brand awareness
brand attributes
brand loyalty
performance
points of difference
consistency
brand management
logo
brand recall
transferability
name
feelings
brand positioning
positioning
salience
quantitative
brand equity
trust
Identity
logo
slogans
jingles
visual
URL
Agree
Jingles
brand
experiential
personalised
permission
not agree
one-to-one
percieved
relationship
Indirect
Conformality
Agree
relationship
Cost
Indirect
Retailers
Ingredient
Fixed
brand position
Attitude
brand image
Brand Symbol
Cannibalization
All of the above
ESPN
All of the above
Kerala
Kerala tourism
Differentiate
Recognise
Promise
Personality
Short Phrases
Packaging
Jingles
Logos
Foundation
Relationships
Customer
Channel
Symbol
Jingles
Manager
Coordinator
One to One Marketing
Price
Permission
Pricing
Strong Brand
Intangible
Relationship Marketing
Integrated Marketing Campaign
Logo
Brand Elements
Transferrable
Brand Communication
Brand Experience
Brand Elements
Brand image
Positioning
Brand Personality
ability
Brand Identity
Customer Segment
existing
new
Marketing
Social Media
brand Equity
three
Difference in consumer behaviour
consumer knowledge
Quality
quality
Customers
brand values
Projective
Human
comparative
relevance
Four
Knowledge and Esteem
Association
Marketing
Conjoint
Intense Customer Loyalty
performance,positioning,promises
Esteem
logo
using an established brand name on goods or services not related to the core brand
Co-branding
Loss of brand meaning
Segmenting
a brand comprising a heterogeneous set of products and offering a specific promise for each product
Downward line extension
Physique
Cleans well
Consumers thoughts
Parent brand should have functional and not symbolic associations
positioning
to locate the brand in the minds of consumers to maximize thepotenal bene+t to the +rm
All of the above
category membership
Competitors
Point of difference
Points of parity
desirability, deliverability, differentiablity
brand recognition
brand Architecture
graphical
reputation
green
long
extension
parent
reinforcing
revitalising
Value Pricing
Norwegian
Unique name and image
Provides employees with direction and motivation
Easy to remember and easy to pronounce
Brand professional appearance
Asset side of the balance sheet
Brand Equity Measurement system
Mental Map
Kevin Lane Keller
A strong brand
Salience
Brand resonance
Product differentiation
Buyer’s perception
Brand feeling
Brand Associations
Descriptive Brand Name
Offensive and Defensive strategies
Leveraging and maintain brand equity
URL
Uniform Resource Locator
Jingles
Integrated Marketing Program
Business to Business
Sense marketing
Value pricing
Negative
Direct channel
Store within a store
Longest
Market research
Educates and bonds the customers favorably
Brand Equity
Shareholders value
Big Five Model
Young & Rubicam Brand Asset Valuator
Brand Stature
BAV Model
Brand Product Matrix
Brand Architecture
Brand Hierarchy
1980
Corporate Societal Marketing
According to American Marketing Association
Sr.no Unit
1
2
3
4
5
6
7
8
9
10
11
12
24
13
14
27
15
16
30
17
18
35
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Question
Ethnocentric approach is
Regiocentric approach is
Geocentric orientation is
In the internationalization stage the first stage is
In the internationalization stage the last stage is
Specific duty is a
In this type of duty fixed amount of money per physical unit is charged
________is the latin word that means ' on the value'
________is prmarily imposed by the government for generating revenues.
________ may be imposed by the government to protect the home industries.
FTA stands for
CU stands for
CM stands for
Bangladesh, bhutan India, maldives are members of which regional co-operation
US, canada and mexico are a part of which trading bloc
________ makes goods cheaper to produce than in foreign markets
A____________ is where you buy the land, build the facility and operate the business on an ongoing basis in a forei
_________are a particular form of partnership that involves the creation of a third independently managed compan
In_________ there is aglobal orientation
Global marketing is the_______phase of IM
Which of the following promotion at budget method wrongly views sales as the cause of promotion rather than as t
Which of the following is more affective tool for promotion process?
D.E.P.B. stand for
As per the terminology of international Air Transport Association (IATA), air Transport Association (IATA), airway bill
The short-term motivation schemes prepared for purchase promotion are known as-
According to text, the most dramatic of the environments the effect marketing and appears to be now shaping our w
Programme Evaluation and Review Technique (PERT) is used in –
For practival purposes, the difference between the concept of international marketing and the concept of multinatio
International marketing is global process of planning and executing conception, pricing, promotion’ The definition fa
These things are not known by import in india-
Determining that which product should be introduced in which country what modification should be made in it, is c
To ensure that sub-standard goods are not exported from india which may bring bad name to country, compulsory p
Which type of exporter will choose direct distribution channel?
Which of the fo`56\ing is not true one of the five stages of the buyes decision process?
IM has credit risk which should be
Consumer satisfaction in both domestic and international market is
Unfavourable economic conditions in any country is a
The environment of each market is_______ while formulating the marketing strategy
Direct exporting is selling_______ into the market you choose.
_______ are a particular form of partnership that involves creation of third independent company
The aim of globalization is to________ socio economic integration
_________ stands for the freedom of the entrepreneurs to establish any industry
OPEC stands for
_______ is an organization of european countries which have joint policies
International marketing is simply the application of marketing priciples
VER stands for
The total quantity of export is fixed without prior consultation in
Quotas are fixed after negotiations between the importing and exporting countries
________ is a limtation of IM
Diverse traditions can sometimes prove a______ to IM
A purely domestic country operates_________.
___________ are importers and exporters, they have no investment outside their home contry
_________ have investment in other countries but do not have co-ordinated product offerings
________ have invseted in foreign operations and have a central corporate facility.
________ are defined as consolidations of companies
One of the objective of trade barrier is to
Country earns foreign exchange by
A_______ is a type of trade bloc which is composed of a FTA with a common external tariff.
Singapore , Malaysia, thailand are a part of
SAARC aims at
________aims at co-ordination and unifying petroleum related policies
The import duties which vary with prices of commodities are
________ are another of the common trade barriers.
_________ can be seen as the most extreme of the trade barriers
IMF stands for
IFC stands for
A sysytem of government that bases its legitimacy on the participation of the people
________ is the set of rules, agreements and treaties that are binding between countries.
Which one of the following is not the impact of globalization
Which of the liability is to prepare product source planning?
Green marketing relates to-
Internal marketing means-
………..are products bought by individuals and ogranisation for further processing or for use in conducting a business
Treasury bills are issued by Reserve Bank, the maximum maturity method of these bills is-
The sender of the goods submits it to the shipping company which issues in exchanges of for mate’s receipt?
Which of the following is the first stage for market segmentation?
The business organization established on the basis of characteristics of the foreign customers is known as-
Which one of the following is not and alternative Market Strategies toward Market segment?
On which basis normally the market is distributed?
When the global level plans are prepared at international head quarters, it is known as-
Spreading news which is important from business point of view through newswpapers, televisions etc., is called-
Full name of Fera is-
Market segmentation means-
Globa! Presence of giant multinational corporations is and evidence for the existence of globalization.
Which of the following does not affect the purchasing power of the man?
Market share means-
Which one is not the technique of Environmental Analysis of international marketing?
Off-set means-
Which approach explains that the producer should conduct according to requirement of the consumer?
Paper Gold is
The______ are by large beyond the control of the company
The _______ aws initially created to help with economic development
IDA stands for
A_______ is basically the system of politics and government in a country
________ leaders tend to not have aguiding philosophy and use more fear to maintain control
________ is an economic system where means of production are controlled and managed by central state authority
Communism is an extreme form of_______.
________can have an impact on the business
The________ of a country is very important to international businesses.
________ is based on the tradition, precedents, and customs followed for centuries in a country
________is based on a very detailed set of laws that are organized into codes.
This system is based on religious teachings as they are enshrined in the religious scriptures
_________ is sais to occur when the goods are exported by a country to another countryat a price lower than its no
_________ measures rectify the situation arising out of dumping of goods and its trade distortive effect.
GATT stands for
_______is the basis of communication and interaction between people
_______ relates to your senses and the appreciation of the artistic nature
________ refers to the human preferences of fulfilling their own interests
PDI stands for
______refers to the degree of inequality that exists and is accepted between people with and without power
This refers to distribution of roles between men and women
This dimension describes how well people can cope up with anxiety.
Whisch is the 1st step in IM research process
Which is the last step in IM Research
Hofstede had how many dimensions of cultural environment
which is the highest level of integration
________ government decentralizes all contol in the hands of few leaders
MIS stands for
_______is an element of culture
The six dimensions of culture were given to us by
WTO stands for
rate of inflation is a element of
caste system is an element of
One objective of IMF is to promote ___________
International Marketing environment is _______ in character
What is the best example of EU?
What is Democracy considered as?
When was the International finance Corporation established?
What should be used liberally in International Marketing research?
International economic environment is the result of economic factors operating at which level?
What is International Finance Corporation considered as?
How is India associated with the International finance Corporation (IFC)
Which Law is based on Traditions, customs and culture?
What does the International Economic Institutions mainly provide to poor and developing countries?
Which markets do International marketing Research deal with?
What type of practice is Dumping considered to be for entry in foreign markets?
What is the level of control of business enterprises engaged in global trade on the international business environme
Which among these is not the component of international marketing environment?
What is the full form of IBRD?
What is IBRD popularly known as?
What is the time limit for repayment given for the assistance in the form of long-term loans?
Which among this is not the activities of the World Bank?
Which among these is not the objective of International Monetary Fund?
what is the full form of EU?
Which system is regarded as the best political system wherein all citizens are given equal status politically and legall
Which among these is treated as a unethical and unfair trade practice?
What is the trade license for permission required for import of certain goods into the country from outside called?
which of the following is not a features of international marketing?
from the following which is not an international institute?
Full form of FTA?
which is not a Law for regulating Business Activities?
which is not animportant attitude …..
how many types of research data?
wchich is not an example of secondary data ?
which one is not the step of primary data collection process?
international marketing is one component of total …………….. Enviroment.
World bank is sister institution of
Dumping is an …………… practice as in international marketing.
……………..is regard as best practice in international market
from the following which is not an international marketing research area?
language is a very significant element of ……………… enviroment.
……………….. Has a major impact on international marketing research.
MR stands for….
What is the full form of BEP
Purchase order is given by
Which one is not the export promotion agency in India?
Product survey includes
It is one provides for credit to be given to the exporter to cover the period of storage of goods at the part?
Gold Price of SDR
In evaluating message for advertising, telling how the product is better than the competing brands aims at making th
What is Dumping?
Which of the following is smallest element in categorization of adaption?
Founders of born-global firms
Which marketing factors in creating the finance in the rearket?
The person act as connecting links between an exporter and importe and charge commission for their service, is call
The factor not to be considered is packaging is
The consideration obtained from the customers is known as-
Using a successful brand name to introduce additional items in a give product category under the same brand name
Under costing method estimate are mode for
Writer of the Theory of Social Economy”
Which of the following information forms available to the marketing manager can usually be accessed more quickly
All of the following are considered to be drawbacks of local marketing EXCEPT:
The biggest or greatest amount of involvement in a foreign market comes through which of the following?
________________ has contractual authority to sell a manufacturer's entire output.
Sellers that handle their own exports are engaged in:
Google, Infoseek, and Excite are all called:
Wal-Mart owned Sam's club is an example of a retail form called a(n):
______________ is the general term for a buying and selling process that is supported by electronic means.
Segmentation of international markets is on the basis of common languages, religions and customs is an example of
A________ is a written gurantee of a manufacturer' s responsibility when a product fails to perform
The primary role of _______ is to provide information
The main concern in________ are product protection and promotion.
_______ is the image projected for the product
________ refers to the process of maintaining uniformity of products and services.
Piston industry, nut & bolt industry are types of
This process refers to modifying the existing products in order to reach each market
The first stage of PLC is
The 3rd stage of PLC is
Product ________gives sellers and buyers information about characteristics of the product or the packaging.
___________concerns how you want customers to perceive the brand as compared to its competitors
________segmentation means criterion as per nations, states, regions countries.
_________segmentation divides the market into groups based on their knowledge, attitudes, uses and responses to
________can be defined as a process of determining the value that is received by an organization
________of a product is influenced by a number of factors such as manufacturing costs, competition and market co
________refers to a pricing method in which the price of a product is determined as per the demand
_________refers to method in which an organization considers the prices of the competitors products
_________helps in achieving the required rate of return on investment done for a product.
_________involves selling of goods and services within the departments of the organization
_________implies a method in which organization sets the price of a product according to the prevailling price tren
In_________the rate of issued goods and services is set artificially low in order to earn market share
__________refers to techniques that marketers use to encourage cutomers to respond on emotional levels rather t
________is a competitive pricing strategy, in which a business matches the prices and services of the market leader
________involves charging very low prices, the aim being to get rid of competitors.
In this case the exporter may charge the same price for all the export markets
_______is the collective system of unauthorized sales channels for products.
_________is a reciprocal form of international trade in which goods or services are exchanged for other goods.
_______is an important tool of international promotion
Labelling and marking is done for
_______is an important part of customer relations
______is a barrier to standardization
Foreign retailer is
commission agents are
_________ refers to international investment in which investor obtains a lasting interest in a company.
The ________________ governs all the provisions regarding foreign exchange in our country.
________________ is the process of converting foreign currency into home currency
Types of foreign exchange risk are _______
________ is planned in such a way so as to increase the effective yield of investor.
__________ is a country that offers minimal tax rates with little or no financial information shared with tax authoriti
__________ is the process of assesing, in a structured way, the project viability
Foreign companies investing in securities of home country is called ______
_________________ is the risk of losing money because of movement in excchange rate.
The existence of _____________ makes it possible to hedge an exchange position
À ________ is partly owned by parent company
_____________ provide flexibility to investment
Which of the following are objectives of portfolio management ?
____________ refers to the losses that an international financial transaction may incur due to currency fluctuations
Currency risk is also known as ________
______________ is the risk that company faces when it is buying thje product from other country
Foreign portfolio management is called __________
A _______ is a negotiable security that represents securities of a company that trades in US financial markets
ADR means ____________
Each Adr is issued by domestic _____________
__________________ shares trade over the counter makert in ADR.
For ______________ ADRs, foreign company has no formal agreement with the depository bank
______________ are the lowest level of sponsored ADR
For ______________ ADRs, foreign company has minimal reporting requirements
The advantage of sponsored level 2 ADR is that the shares can be ________ on US stock excahnge.
________________ is very similar to American Depository receipt.
________ can be traded in multiple markets.
A ____________ is a financial instrumet denominated inn Indian rupees in form of a depository receipts.
A tax haven is a country with low effective tax rates for ______
___________ is the structured process of assessing the viability of the project or proposal.
Aforeign currency account maintained by bank abroad is ______
Full fledged money changers are authorised to undertake _______
An authorised person under FEMA does not include _________
The market forces influencing the exchange rate are not fully operational under ______
The largest foreign exchange market in world is _____
Speculation in foreign exchange market refers to ________
Foreign currency risk can be avoided by ____________
Maintaining a foreign currency account is helpful to ____
______ is a type of finanical institution that has received athorisation from FEDAI to act as dealer.
__________ facilitates trading of currencies for retail clients or businesses.
__________ Delegates powers to authorised dealers for forex
Authories person as per FEMA includes _______
Major role of FEDAI is __________
Objectives of International taxation are ____________
Foreign Tax credits allows the tax payer to recover from __________
_________ are countries with low corporate income tax rates.
______________ are useful locations for MNC to establish a shell company
_________ analysis of project appraisl helps to justify the evenue and costs of projects
Option 1
Home country Orientation
World orientation
International company
International company
Tariff barrier
Specific duty
Specific duty
Countervailing tariff
Countervailing tariff
Free total area
Cultural union
Cultural market
ASEAN
ASEAN
Barriers
Turnkey projects
Partnering
Geocentrism
First
Affordable method
Advertisement
Duty Exempt Port Boundary
14
Personal sale
Natural
Advertisement
Significant
Non-Profit marketing
Rice
International Product Planning
1057
large exporter
Need recognition
Managed
Not important
concern
Ignored
Indirectly
Franchising
Disrupt
Free trade
Organization of payroll exporting countries
NAFTA
One country
Voluntary export restraints
Unilateral quota
Unilateral quota
Cultural differences
Barrier
Regionally
Domestic company
MNC'S
MNC'S
M&A'S
Create issues
Putting
Common market
ASEAN
Strengthening co-oetaion
OPEC
Countervailing duty
Subsidies
Embargo
Indian Monetary fund
Indian finance corporation
Democracy
Theocracy
Development of social Conciousness
Marketing department
agricultural marketing
Marketing out side the country
consumer products
zero to six months
way bill
analysis
Work oriented organization
Undifferentiated Marketing Strategy
Demographic base
Operational planning
Publicity
Foreign Exchange Regulation Act
Dividing the selling staff is small size
ecological
income
share market
Verbal and written information
Purchasing the domestic goods and selling the name in foreign countries
traditional approach
SDR
Internal factors
Rural bank
Indian development association
Domestic market
Authoritarian goverment
Political instability
Legal systems
common law
Civil laws
Civil laws
Dumping
Dumping
General agreement on tariff and trade
law
Aesthetics
Power distance index

PDI
PDI
UAI
Defining the research problem
2
Economic union
Multi informative system
Religion
Gregor
world trade opinion
Cultural environment
Exchange Rate Stability
Rigid
Economic Union
Best political system
1960
Primary data
Local
Sister institution of World bank
Founding member
Civil
Consultancy Services
Domestic
Unfair
no control
cultural enviroment
International Bank For Reconstruction and Development
RBI
1 month
To arrange Loans
To Promot growth of trade
European Union
Democratic system
Trade
Import license
influencing
IMF
Free Trade Area
MRTP Act
Towards time
1
indexes
make contacts
Business
IMB
full unfair
political
product research
piliticat
machinery
Marginal rate
Break even point
Sales department
Export Promotion Council
Production
With recourse letter of credit
0.886 grain
meaningful
To fill up any country with cheap commodity
Laggard
Often have little or no international relationship created
Production
agent
Climate of importing country
price
Line extension
Total income
Gustave Kesal
Marketing intelligence
it can drive up manufacturing and marketing costs by reducing economies of scale.
a. Exporting
Selling agents
direct exporting.
browsers.
factory outlet.
Internet commerce
Geograhphical location
service policy
service policy
Packaging
Positioning
Product standardization
Product adoption
Introduction
Introduction
Packaging
Brand loyalty
Geographic
Geographic
Price
promotion
Cost plus pricing
Cost plus pricing
Vale pricng
Transfer pricng
Transfer pricng
Penetration pricing
Penetration pricing
Differential trade margins pricing strategy
Gray markets
Gray markets
Sales
Distribution
PR
Culturall differences
Direct channel
Direct channel
Foreign direct Investment
FERA
Reconversion
Transaction risk
Portfolio management
Tax evasion
Project appraisal
Economic risk
Share market
Wholly owned subsidiary
management
Foreign exchange
Operational risk
transaction risk
GDR
American Dollar receipts
Bank
Listed
Sponsored level I
Sponsored level I
Sponsored level II
Sponsored
Global demat receipt
ADR
IDR
Both Foreign and domestic investors
Project allocation
Nostro A/c
Only sale transactions
an authorised dealer
floating exchange rate
New york
buying or selling currencies in large volumes
entering into forward contracts
avoid transaction cost
Dealer
Dealer
Banks
Bank
Framing rules for banks
Tax neutrality
Taxation
Tax heaven
Tax heaven
Economic
Option 2
Host country orientation
Domestic company
Domestic company
Non tariff barrier
Advalorem duty
Advalorem duty
Sliding scale duty
Sliding scale duty
Free tariff area
Customs union
Customs market
SAARC
SAARC
Blocs
Piggybacking
Buying a company
Regiocentrism
second
Percentage of sales method
Personal sale
Duty Entitlement Pass Book
12
sales promotion
Demographic
Selling
Insignificant
Business-To –business marketing
fertilizers
World Product Planning
1058
small exporter
Brand identification
Ignored
Evitable
advantage
Avoided
Connectively
Licensing
Disrespect
policitical riiots
Organzization of petroleum exporting countries
OPEC
two countries
Voluntary exempt restraints
Bilateral quota
Bilateral quota
Cultural similarities
Advantage
Locally
International compnay
Reginal company
partnering
Create misunderstandings
Removing
Customs union
SAARC
Blocking trade
ASEAN
Revenue tariff
NTB
dumping
International monetary fund
International finance corporation
Authoritarian
Sociocracy
Technological change
General Manager of the company
enviourmental protection
Marketing inside the company
services
six month to years
latter of credit
future generation
Product oriented organization
Differentiate Marketing Strategy
Economic base
strategic planning
advertising
Foreign Exchange Rating Act
Dividing the tefrritory is small size
political
price
sensex
Search and Scanning
Purchasing is foreign country and selling out side the country
consumer investigation
ADR
Employees
National bank
International development association
Financial market
Democracy
Theocracy
Theocracy
Political rest
Conflicts
uncommon law
Criminal laws
Criminal laws
Anti dumping
Anti dumping
General arguement on tariff and trade
language
Cultural values
Cultural values
Popular distnace index
IDV
IDV
PRA
Developing research plan
Developing research plan
3
FTA
Theocracy
Multi information sytem
law
kotler
world trade organization
Economic environment
Industrial Growth
Stable
Customs Union
Worst Political system
1982
Secondary data
National
Affiliate of World Bank
Full Dialogue Partner
Theocratic
Financial Assistance
Foreign
Fair
full control
economic enviroment
International Bank For recovery and development
World Bank
short period
To promot Private foreign Investment
To create employment
Extra Unity
Authoritarian
Import
Export license
flexible
World bank
Free Trading A/c
Company Law
towards achivement
2
share market prices
fix the appointment
Traffic
IMF
fair
Democracy
custmor research
business
building
Marketing Research
Break every point
Marketing department
World Trade Organisation
Advertising expenditures
yellow clause letter
0.8886 grain
distinctive
Promote to Export
Innovator
Work for large MNCs
price
broker
Convenience in handliing
profit
brand extension
Total cost
G.D. Call
Marketing research
. it can create logistical problems when the company tries to meet varied requirements.
Joint venturing
Rack jobbers
indirect exporting.
Webcasters.
super specialty store.
Web commerce
Cultural factors
SLA
SLA
Labelling
Segmenting
Product adaptation
Product adaptation
Product communication
Growth
Growth
Communication
Brand image
Demographic
Demographic
promotion
Price
Mark up pricing
Mark up pricing
Target return pricing
Going rate pricing
Going rate pricing
Price skimming
Price skimming
Standard export pricing strategy
Dumping
Dumping
Distribution
Promotion
Promotion
Advertising
Indirect channel
Indirect channel
Foreign Portfolio investment
FEMA
Repatriation
operation risk
Arbitrage
Tax Haven
Project study
Transaction Risk
Forward market
subsidiary
Book building
Investment safety
Foreign exchange risk
Liquidity risk
operationl risk
Portfolio grouping
ADR
American depository receipts
Custodian bank
Unlisted
unsponsored
unsponsored
unsponsored
Registered
Global Depository receipt
IDR
ADR
Domestic investors
project budgeting
Vostro A/c
only purchase transactions
authorised money changer
speculative attack on market
London
booking of forward contracts without intention to execute
Denominating the transaction in domestic currency
Avoid exchange risk
Authorised dealer
Authorised dealer
RBI
Money changer
Framing rules for foreign exchange business
tax adjustability
single taxation
Tax Haven
Tax Haven
Financial
Option 3
Regional orientation
Global /Transnational company
Voluntary constraint
Combined duty
Combined duty
Revenue tariff
Revenue tariff
Free trade area
Common union
Common market
European union
European union
Subsidies
Greenfield investments
Joint ventures
liberalization
third
Competitive part method
Publicity
Method of Export Payment
13
Advertisement
Economic
Evaluating the working program
Meaningful
Consumer marketing
chemicals
Local product planning
1059
medium exporter
information search
Avoided
Secondary
opportunity
Considered
Co-operatively
Direct marketing
Neglect
Violence
Organization of patent exporting countries
European union
three countries
Volutary exit restraints
Dilateral quota
Dilateral quota
Employment
plus point
Domestically
Reginal company
Reginal company
Frachising
To conserve foreign exchange reserves
Extracting
NTB
European union
Increasing issues
SAARC
Anti- dumping duty
Tariffs
Restrictions
Indain micro Finance
Indian funding Corporation
Communism
International law
Global form of business
Policy Markers of the company
zoological product distribution
Marketing with family members
industrial products
one to two years
bills of landing
investigation and Research
International Marketing Customer Qrganisation
concentrate marketing
Geographical base
corporate planning
promotion
Foreign Exchange Ratio Act
To divide the target group in small size
agricultural
loan
elasticity of demand
Bargaining Power
Manufacturing outside country and selling outside
current approach
UDR
Policies
World bank
International data association
Global market
Theocracy
Communism
Socialism
Political harmony
Traditional systems
harmony
common law
common law
Socializing
Socializing
General approval on trade and tariff
literacy
law
Individualism
Public distance index
MAS
MAS
IVR
Deciding the sampling plan
Deciding the sampling plan
5
common market
Communism
Marketing information system
peace
Hofstede
world tariff organization
political environment
political environment
Stable Interest Rates
Fluid and Flexible
Common Market
most ineffective political system
1953
Raw data
International
Financial agency of World bank
Shareholder
Criminal
Manpower
Local
Freely Allowed
partly control
social enviroment
Indian Bank For recovery and development
SBI
Long period
To provide gaurantee at international level
To provide techinical help
Extra Union
Communist
Export
no license
non effective
IFC
Final Trade A/c
FEMA Act
towards change
3
data for the first time
publishe the data
Political
IIM
partly fair
free system
promotion research
cultural
technology
managerial report
Break event point
Purchase department
Commercial Banks
Wages
Red Clause letter of credit
8-886 grain
believeable
Ill practice
early majority
Are often entrepreneur who have prior international business experien
place
distributors
Physical and chemical characteristic of the product
cost
multi branding
Total expenditure
S.E. Thomas
Customer profiles
it can attract unwanted competition
Licensing
Manufacturer's agents
licensing.
search engines.
seconds store.
Computer commerce
Economic factors
gurantee
gurantee
gurantee
elimination
Product adoption
Product adoption
Product adaptation
Maturity
Maturity
marking
Brand positioning
Behavioral
Behavioral
segementation
segementation
Demand based pricing
cost plus pricing
Cost plus pricing
Cost plus pricing
Psychology pricing
Psychology pricing
Folow the leader pricing
Counter trade
Counter trade
Pricing
Stocking
Stocking
Sales
Retailer
Retailer
Foreign Institutional Investment
FENA
Transfer
Interest risk
Speculator
TaX heaven
Capital budgeting
Foreign Securities Investment
Operational risk
Option market
Associate
Trading
risk
Liquidity risk
Exchange rate risk
Translation risk
Domestic portfolio
IDR
American demat receipts
Co-operative Bank
Sponsored
Sponsored level II
Sponsored level II
Sponsored level I
Listed
european Depository Receipt
GDR
GDR
Foreign investors
Project appraisal
foreign bank account
all type of foreign exchange transactions
an offshhore banking unit
fixed exchange rate system
japan
buying or selling currencies to make profits
exposure netting
avoid both transaction cost and exchaneg risk
Bank
Bank
FEMA
Broker
Framing rules for currency operation
Tax convertibility
Double taxation
Tax economy
Tax economy
Technical
Option 4
Polycentric orientation
Geographical orientation
Local company
Local company
Trade barrier
Sliding scale duty
Sliding scale duty
Advalorem duty
Protective tariff
Free tracing area
Cloud union
Cloud market
OPEC
NAFTA
Discounts
Partnering
Privatization
last
Objective and task method
Sales Promotion
Deposit Export Pay Bill Scheme
11
Packaging
Technological
Exchange
Adequate
Integration of the 4 Ps
raw rubbers
National product planning
1060
Regional exporter
purchase desicion
Judged
not necessary
Should be avoided
Not studied
Directly
Joint venture
secure
Liberalization
Organization of pharmacy exporting countries
SAARC
Mutiple countries.
Voluntary economic restraints
Mutilateral quota
Mutilateral quota
Growth of overseas market
Opportunity
Internationally
Global company
Global company
Global company
Contract manufacturing
To destroy national economy
taking away
VER
NAFTA
Disrupting trust
EU
Sliding scale duty
VER
Common market
International main fund
International flow corporation
Sociocratic
Autocracy
Reduction in casteism
Lowest level employees
Biological distribution
Marketing inside the country
specially products
2 to 3 years
combined transport document
evaluation
local sourcing
International Marketing Strategy
Multi factors
regional planning
Direct marketing
Foreitgn Exim Rate Act
Positioning
economic
culture nature
market demand
Forecasting and formal Studies
Regional selling
general approach
GDR
External factors
Corporate bank
International directed association
Political system
Sociocracy
Sociocracy
Democracy
Political peace
disruption
peace
uncommon law
Theocratic law
Selling
Selling
Genuine agreement on tariff and trade
peace
literacy
Collectivism
Power direct index
UAI
UAI
MAS
Interpreteing the data
6
Customs union
Sociocracy
Marketing information setup
harmony
porter
World turnaround organization
legal system
legal system
Infrastructure Development
Static
Free trade Area
Corrupt political system
1956
unpublished data
Business
Advisory of World Bank
No association
Common
Legal Assistance
Retail
Easy
control as pre conveneance
political enviroment
Indian Bank For Regulation and design
HDFC
no time limit
Education loan
To promot exchange Rate
European Uniform
Free system
Dumping
Trade license
helping in growth
Amron Pvt.company
Fixed Transfer Analysis
Marrige Act
personal goals
4
published news paper
ask question to respondent
Enviroment
IIT
partly un fair
communist
pricing research
Legal
furniture
management race
Bind even point
Finance Department
Export Credit and Guarantee
Shape, colour and design of the product
Green Clause letter of credit
1.24 grain
remembered
Loss to international market
late majority
Have been born into business families
promotion
wholesaler
Financial resources of exporter
overheads
new brands
Total transport cost
PT. Alseworth
Internal databases
it can dilute the brand's overall image.
Direct investment
Purchasing agents
contract manufacturing.
software.
warehouse club.
Electronic commerce
regional factors
warranty
Labelling
warranty
Communication
Decline
Decline
informing
Brand labelling
Psychographic
Psychographic
Positioning
Positioning
Competition based pricing
Low pricing
Follow the leader pricing
Predatory pricing
Predatory pricing
Predatory pricing
Forged pricing
Forged pricing
Advertising
Identification of the shipment
Distribution
promotion
Manufacturer
Manufacturer
Foreign Indirect investment
FETA
adoption
Circuit risk
Hedge
tax raven
capital rationing
Foreign Indirect investment
Currency risk
Bond market
Joint company
dematerialisation
portfolio
operational risk
Transaction risk
Economic risk
Global portfolio management
JDR
African depository receipts
Financial institution
Unsponsored
Sponsored Level III
Sponsored Level III
Sponsored Level III
Unlisted
IDR
JDR
JDR
Rural investors
Project rationing
Loro A/c
Purchase and sale of currency notes , coins and travellers cheque.
an exchange broker
Current regulations of IMF
China
buying or selling currencies to make riskless profits
maintaining foreign currency account
avoid domestic currency appreciation
FI
Broker
SEBI
Financial institution
Framing rules for import export businesses
Tax equality
Interest rates
tax raven
tax raven
Managerial
Correct Answer
World orientation
Domestic company
Tariff barrier
Specific duty
Advalorem duty
Revenue tariff
Protective tariff
Free trade area
Customs union
Common market
SAARC
NAFTA
Subsidies
Joint ventures
Geocentrism
last
Percentage of sales method
Advertisement
Duty Entitlement Pass Book
12
sales promotion
Technological
Evaluating the working program
Insignificant
Business-To –business marketing
Rice
World Product Planning
1057
large exporter
Brand identification
Managed
Evitable
concern
Considered
Directly
Joint venture
secure
Liberalization
Organzization of petroleum exporting countries
European union
Mutiple countries.
Voluntary export restraints
Unilateral quota
Bilateral quota
Cultural differences
Barrier
Domestically
MNC'S
Global company
M&A'S
To conserve foreign exchange reserves
Putting
Customs union
ASEAN
Strengthening co-oetaion
OPEC
Sliding scale duty
Subsidies
Embargo
International monetary fund
International finance corporation
Authoritarian
International law
Reduction in casteism
Policy Markers of the company
enviourmental protection
Marketing inside the country
industrial products
six month to years
bills of landing
investigation and Research
International Marketing Customer Qrganisation
International Marketing Strategy
Demographic base
corporate planning
Publicity
Foreign Exchange Regulation Act
To divide the target group in small size
economic
culture nature
market demand
Search and Scanning
Purchasing the domestic goods and selling the name in foreign countries
consumer investigation
SDR
External factors
World bank
International development association
Political system
Communism
Socialism
Political instability
Legal systems
common law
Civil laws
Theocratic law
Dumping
Anti dumping
General agreement on tariff and trade
language
Aesthetics
Individualism
Power distance index
PDI
MAS
UAI
6
Economic union
Marketing information system
Religion
Hofstede
world trade organization
Exchange Rate Stability
Fluid and Flexible
Economic Union
Best political system
1956
Secondary data
International
Affiliate of World Bank
Founding member
Common
Financial Assistance
Foreign
Unfair
no control
cultural enviroment
International Bank For Reconstruction and Development
World Bank
Long period
Education loan
To create employment
European Union
Democratic system
Dumping
Import license
non effective
Amron Pvt.company
Free Trade Area
Marrige Act
personal goals
2
data for the first time
publishe the data
Business
IMF
full unfair
Democracy
custmor research
cultural
technology
Marketing Research
Break even point
Purchase department
World Trade Organisation
Shape, colour and design of the product
Green Clause letter of credit
0.8886 grain
distinctive
To fill up any country with cheap commodity
late majority
Are often entrepreneur who have prior international business experien
price
broker
Financial resources of exporter
price
Line extension
Total cost
Gustave Kesal
Internal databases
it can attract unwanted competition
Direct investment
Selling agents
direct exporting.
search engines.
warehouse club.
Electronic commerce
Cultural factors
warranty
Labelling
Packaging
Positioning
Product adaptation
Introduction
Maturity
marking
Brand positioning
Geographic
Behavioral
Price
Price
Target return pricing
Transfer pricng
Going rate pricing
Penetration pricing
Psychology pricing
Predatory pricing
Gray markets
Counter trade
Advertising
Identification of the shipment
PR
Culturall differences
Direct channel
Indirect channel
FEMA
Repatriation
Transaction risk
Tax Haven
Project appraisal
Currency risk
Forward market
subsidiary
Investment safety
Foreign exchange risk
Exchange rate risk
transaction risk
Global portfolio management
ADR
American depository receipts
Custodian bank
Unsponsored
unsponsored
Sponsored level I
Sponsored level I
Listed
Global Depository receipt
GDR
IDR
Foreign investors
Project appraisal
Nostro A/c
Purchase and sale of currency notes , coins and travellers cheque.
an exchange broker
fixed exchange rate system
London
buying or selling currencies to make profits
Denominating the transaction in domestic currency
avoid both transaction cost and exchaneg risk
Authorised dealer
Authorised dealer
RBI
Money changer
Framing rules for foreign exchange business
Tax neutrality
Double taxation
Tax Haven
Tax Haven
Economic
Sr.no Unit
1 1
2 1
3 1
4 1
5 1
6 1
7 1
8 1
9 1
10 1
11 1
12 1
13 1
14 1
15 1
16 1
17 1
18 1
19 1
20 1
21 1
22 1
23 1
24 1
25 1
26 1
27 1
28 1
29 1
30 1
31 1
32 1
33 1
34 1
35 1
36 1
37 1
38 1
39 1
40 1
41 1
42 1
43 1
44 1
45 1
46 1
47 1
48 1
49 1
50 1
51 1
52 1
53 1
54 1
55 1
56 1
57 1
58 1
59 1
60 1
61 1
62 1
63 1
1 2
2 2
3 2
4 2
5 2
6 2
7 2
8 2
9 2
10 2
11 2
12 2
13 2
14 2
15 2
16 2
17 2
18 2
19 2
20 2
21 2
22 2
23 2
24 2
25 2
26 2
27 2
28 2
29 2
30 2
31 2
32 2
33 2
34 2
35 2
1 3
2 3
3 3
4 3
5 3
6 3
7 3
8 3
9 3
10 3
11 3
12 3
13 3
14 3
15 3
16 3
17 3
18 3
19 3
20 3
21 3
22 3
23 3
24 3
25 3
26 3
27 3
28 3
29 3
30 3
31 3
32 3
33 3
34 3
35 3
36 3
37 3
38 3
39 3
40 3
41 3
42 3
43 3
44 3
45 3
46 3
47 3
48 3
49 3
50 3
51 3
52 3
53 3
1 4
2 4
3 4
4 4
5 4
6 4
7 4
8 4
9 4
10 4
11 4
12 4
13 4
14 4
15 4
16 4
17 4
18 4
19 4
20 4
21 4
22 4
23 4
24 4
25 4
26 4
27 4
28 4
29 4
30 4
31 4
32 4
33 4
34 4
35 4
36 4
37 4
38 4
39 4
40 4
41 4
42 4
43 4
44 4
45 4
Question
Retained earnings are__________
Which of the following is an argument for the relevance of dividends?
The dividend-payout ratio is equal to
Constant payout ratio means __________.
Guideline for issue of bonus shares is issued by _______
Dividend is payable to ______
The profit which can be distributed as dividend is known as ____
The policy in which less dividend is paid is ______
Dividend declared before declaration of final dividend is called ______
Relationship between dividend per share and earning per share is called ________
Dividend can be paid in ______
Part of income distributed to shareholders is called _________
Dividend are payments which are
The irrelevance theory of dividend was supported by _____
The Relevance theory of dividend was supported by _______
The most common form of dividned payment is ________
Constant payment ratio means_______
Guidelines for issue of bonus shares are issued by ____
Constant payment ratio means_______
Dividend is payable to ______
Ploughing back of profit means _______
The model known as bird in the hand argument __________
The Factor not considerd for determination of dividend poilicy is __________
The approvable to dividend policy are _______
The profit which is distributed as dividend is known as _______
Payment of fixed dividend ius known as __________
The policy in which less dividend is paid is ______
Dividend which is declared before declaration of final dividend is called as __________
Relationship between dividend per share and earning per share is known as______
A set of Guidelines about dividend is known as _________
There are two approaches to dividend policy __________
XBRL stands for ________________
Companies face unprecedented challenges and provide reporting framework that __
XBRL presents solution to _________
The first taxonomy for financial reporting was released on ___________
XML stands for _________-
XBRL can do _________
The institute authorising to develop XBRL + agronomics in India is___________
XBRL India Formed as a
Earning per share remain constant is the assumption of
Loan Effects_________________of an organization
An organization of maturity stage can have _______ dividend policy.
Dividend cannot be paid in ________
__________has given theory of irrelevance
_______have advocated relevance approach
Investment is the _______________.
The primary goal of the financial management is ____________.
In his traditional role the finance manager is responsible for ___________.
A company may raise capital from the primary market through _____________.
Which exchange member is assigned to a specific trading post?
A fixed rate of _________ is payable on debentures
According to traditional approach, the average cost of capital _______________.
A computerized trading network that matches buy and sell orders electronically entered by customers is a________
Ownership securities are represented by _______.
The cost of capital of a firm is ______________.
Net working capital refers to_______
The formula for cost of debt is __________.
Total return is equal to________.
Which of the following is an argument for the relevance of dividends?
Financial risk is most associated with_______________.
Retained earnings are ?
Which of the following is / are assumption(s) underlying the Miller and Modigliani analysis?
The return component that gives periodic cash flows to the investor is known as the______________.
Decision making involves risk due to ________
If risk free interest rate is 10 % and risk premium is 3 % the RADR will be ______
Under certainty equivalent method risky cash flow is converted into ________
In sensitivity analysis __________ variable is found out.
Under standard deviation method dispersion of cash flow indicates ______
___________ means finding out most optimum projects to be accepted so that the available financial resources can
Decision making is the main function of _________
Estimate Cashflow is affected by___________
Under risk adjusted cut off rate method ___________
If the risk free interest is 15% and risk premium is 10% the RADR would be___________
Under certainty equivalent method _________
In sensitivity analysis __________
In probability analysis ______
Probability gives in accurate results if it __________
under standard deviation method dispersion of cash flow indicates________
Co-efficient of variation indicates that_______
Decision tree is_____________
P.I. is used in case where _________
Capital rationing can be studied under the situation _________
Liquidity risk_____________.
In finance, "working capital" means the same thing as__________
The Debt-Equity ratio of a Company_______________.
Which of the following is not related to overall market variability?
In proper capital budgeting analysis we evaluate incremental___________
Which of the following statement are true in respect of working capital?
If interest rates rose, you would expect ____________ to also rise.
All of the following influence capital budgeting cash flows EXCEPT_________
Financial management is indispensable in any organization as it helps in______________.
Financial analysts, working capital means the same thing as __________.
Shareholder wealth in a firm is represented by___________.
Net present value is a popular method which falls__________
The rate of return on investment ____ with the shortage of working capital.
Greater the size of a business unit ________ will be the requirements of working capital.
The decision function of financial management can be broken down into the__________ decisions.
Investment is the _______________.
______ is calculated on the basis of net profit available to equity shareholders.
______ is excess of market capitalization over net worth.
Increase in _______ can increase EVA.
Corporate restructuring ________
While calculating EPS _______
Internal long term source of finance includes ________
Public deposits are accepted for a maximum of _______
MPBF refers to _______________
Financial goals are _____________
Recent corporate paradigm is ____________
EPS is calculated by______________
ROI is given by _______________
Return on Net Worth indicates ____________
EVA Measures______________
EVA is positive when _______________
EVA is a corporate surplus which is shared by _____________
Net Profit for calculation of EVA is _______________
Net worth excludes _______________
MVA indicates __________________
Shows overall profitability
Increase in ______________ can increase EVA.
Assets are deducted for deciding net worth __________
Principle of good corporate governance include ___________
Agency theory is based on the assumptions that _____________
The assumption of Agency theory is ________________
Under the Agency theory, the main concern is to develop rules to ______________
The stewardship theory is based on the assumption that ______________
The Stakeholder theory is based on the assumption that fundamental responsibility of managers is _____________
The political theory is based on the assumption that _____________
Mandtory requirements of corporate Governance include ___________
Non-Mandatory requirements of corporate Govrenance include ___________
Purpose of corporate Governance is promotion of corporate __________
Corporate restructuring do not ________
Companies go for merger due to _________
Amalgamation is governed by __________
In Amalgamation, all the assets and liabilities of the transferor company are pooled into the books of transferee com
In demerger a corporate body is _________
The forms of restructuring include _________
In liquidation valuation it is assumed that the company will be
While calculating EPS
The primary goal of the financial management is ____________.
Which of the following would be considered a risk-free investment?
The expansion of CAPM is ____________.
Working capital management is managing ____________.
Future value interest factor takes ____________.
___________ are financial assets.
Present value takes _________.
The company’s average cost of capital is ____________.
The underwriter has to take up ________________.
Traditional approach confines finance function only to _________ funds
Beta measures the ___________.
Treasury bills are traded in the __________.
The available capital funds are to be carefully allocated among competing projects by careful prioritization. This is ca
Term loan becomes NPA if interest, Principal or installment remains overdue for more than ____
Interest on NPA is recognized on _____
Banks in India are required to maintain _____ Capital Adequacy Ratio.
Provision for loss assets is ______
Interest on loans & advances is an ______
An Assets become non-performing when _______
NPA stands for ____
Discounted bills are shown under ____________
Rebate on bills discounted refer to __________
Rebate on bills discounted is shown under ____________
The % of provision required on standard asset is: __________
The % of provision unsecured on sub-standard asset on secured portion is: ________
The % of provision on sunsecured portion of sub-standard asset is: ____
The % of provision on doubtful asset upto 1 year is: _______
The % of provision on doubtful asset exceeding 1 year but not exceeding 3 year is: _______
The % provision on doubtful assets exceeding 3 year is: ___________
The % of provision on loss asset is: ________
Bills purchased and dicounted is treated as NPA when they remain unpaid for more than: _______
Cash credit and overdrafts ids considered as NPA when is remains out of order for more than: ________
Provision for sub-standard asset in respect of unsecured infrastructure loan A/c where ESCROW A/c is ___________
Term Loan becomes NPA when interest/principle remains over due for a period of more than ___________
Bills purchased and disconted become NPA when it remains unpaid for a period more than ________
Banks in India have to achieve C.A. Ratio of ___________
Tier I Capital Excludes _________
Tier I Capital includes ___________
Cash in Hand is an asset carrying % risk ____________
Claims on banks other than RBI carries % risk __________
Premises carry risk of __________
Housing loans of Rs. 75,00,000 and above sanctioned to individuals carry risk of ____________
Capital Fund is equal to _____________
Held to maturity securities should not exceed ________
Held to maturity security should not exceeds _____________
Held for trading securities should be sold within __________
Spontaneous source of working capital does not include ____________
Internal long term source include _____________
External short term sources does not inlcude ____________
Working capital finance is provided against ___________
The charge for working capital finance may be ____________
Cash credit is permitted against __________
MPBF refer to _____________
Public Deposits are accepted for a maximum of ____________
Interest on Debenture is _____________
Which of the following would not be considered as capital market security?
Long term fund sources do not include ___________.
If an investor states that Intel is overvalued at 65 times, he is referring to___________.
Option 1
An indication of a company's liquidity.
Informational content.
the dividend yield plus the capital gains yield.
Stable dividend policy
SEBI
Shareholders
Net Profit
Conservative dividend policy
Temporary Dividend
Dividend payout
Cash
profit
Volumantary
Walter
Walter
Stock dividned
Stable dividnd policy
SEBI
Shareholders
Declaration of Dividend
Gordon's Model
Liquidity
One
Isolating Profit
Constant payout
Liberal dividend policy
Final Dividend
Dividend payout
Dividend policy
Modigliani & Milter
Extra business regulation Ltd.
Cannot improve efficiency
Communicating information problems
30th June, 2003
Extensible mark up language
Calculation
ICAI
Limited Company
Gordon's Model
Dividend paying Ability
Creditors
Credit, Cash
MM
Walter
net additions made to the nation’s capital stocks
to maximize the return
proper utilisation of funds
Public issue
Commission broker
dividend
Remains constant up to a degree of leverage and rises sharply thereafter with every increase in leverage
national markets system
stock
The dividend paid on the equity capital
total assets minus fixed assets
I x ( 1 - t)
capital gain and yield
Informational content
the use of equity financing by corporations
the same as cash in the bank
Capital markets are imperfect perfect
capital gain
Uncertainties
10%
Riskless cash flows
Most sensitive
The degree of risk
Capital budgeting
Management
Past prices
Higher the risk higher would be discount rate
0.15
Risky cash flow is converted into riskless cash flow
Most sensitive variable is found out
Probability is assigned to each year's cash flow
Subjective
The degree of risk
Higher the co-efficient, the riskier is the project
Tree with branches
excessive funds
Project are divisible
is the risk that investment bankers normally face
Total assets
Measure its financial leverage
Financial risk
accounting income
Gross Working Capital is the sum of the total current assets
business risk
accelerated depreciation
taking sound financial decisions
total assets
the number of people employed in the firm
With in non- discount cash flow method
falls
larger
financing and investment
net additions made to the nation’s capital stocks
MPS
EVA
NOPAT
Increases EPS
Preference dividend is deducted
Retained profit
1 year
Maximum permissible bank finance
Quantitative
Maximisation of shareholder's value
NPAT - Preference Dividend / No. of equity shares
Net Operating Profit * 100 / Investment
Higher Overall Profitability
Productivity of all the factor
NOPAT exceeds the Weighted Average Cost of Capital
Employees and Management
NPAT
Share Capital
Value added to a particular share over its book value
ROI
NPA
Ficticious Assets
mangement by shareholders
ownership is separated from management
Shareholders are the agents
Maximise conflict of interest
Managers are self directed
Maximize total Wealth of the shareholders
Government decides the allocation of control
Independent Audit Committee
Audit Committee
Accoutability
Increase EPS
Strategic Benefits
AS 14
Market Value
Split into two or more bodies
Going Private
Liquidated
Preferance dividend is deducted from NPAT
to maximize the return
Gold
Capital amount pricing model.
short term assets and liabilities
Compounding rate
Bonds
Discounting rate
the average cost of equity shares and debentures
the fixed portions of the issue capital
raising
Investment risk rate
money market
capital positioning
90 days
Accrual basis
0.09
1
Income
No Income is received
Non privilege asset
Advances
Discount for the unexpired term of the bill
Other liabilities & provisions
0.4
0.15
0.25
0.25
0.1
0.1
0.3
40 days
90 days
0.15
90 days
50 days
0.09
Paid up share capital
Cumulative prepetual preference shares
0.1
0.20
0.50
1.00
Tier I Capital
Held upto maturity
25% of Total Investments
90 days
Trade creditors
Retained Profit
Bank Overdraft
Accounts Receivable
Floating
Transfer
Maximum Permissible Bank finance
2 years
Paid out of income
A corporate bond
Retained earnings
earnings per share
Option 2
The same as cash in the bank.
Reduction of uncertainty.
dividends per share divided by earnings per share.
Long term dividend policy.
RBI
Stockholders.
Divisible Profit
Fluctuating dividend policy
Interim Dividend
Dividend yield
Kind
Loss
Non-obligatory
MM
MM
Cash dividend
long-term dividnd policy
RBI
Regular Dividend policy
Creditors
Retaining profits
Walter's Model
consistency of Earning
Two
Divisible profit
Fluctuating Dividend
Intrerims Dividend
Dividend yeild
Bonus issue
Walter & Gordon
Excursive business reporting language
create risks
H.R. Problems
31st July, 2000
Extensible marking language
Verification
MCA
Private Company
Modigliani & Miller
Convertibility of cash
Liberal
Credit, Kind
Walter & Gordon
Gordon
person’s commitment to buy a flat or house
to minimize the risk
arrangement of financial resources
Rights issue
Floor trader
Commission
Rises constantly with increase in leverage
electronic communications networks
loan
The weighted average of the cost of various long-term and short-term sources of finance
current assets minus current liabilities
I+p
yield and interest
Reduction of uncertainty
the use of debt financing by corporations
not important when determining dividends
Capital markets are perfect
interest rate
Huge Investment
13%
Uncertain Cash flows.
Most insensitive
The degree of uncertainty.
Capital rationing.
Senior Executives
internal environment
Lower the risk lower would be discount rate
0.1
Riskless cash flow is converted into risky cash flow
Most insensitive variable is found out
Probability is assigned to cash outflow
Objective
The degree of certainity
Lower the co-efficient the riskier is the project
Pictorial representation in a tree form
cash ouflows can be postponed
Project are indivisible
is lower for small OTCEI stocks than for large NSE stocks
Fixed assets
Does not affect the Earnings per share
Interest rate risk
cash flow
Net working capital represents current assets - current liablities
financial risk
salvage value
HR development
fixed assets
the book value of the firm's assets less the book value of its liabilities
With in discount cash flow method
going
lower
investment, financing, and asset management
person’s commitment to buy a flat or house
EPS
MVA
WACC
Increases competitive strength.
Preference dividend is ignored.
Share capital
3 years
Minimum Permissible bank finance
Qualitative
Maximisation of net profit
NPBT / No. of Equity Shares
NPAT *100 / Investment
Higher Trading Profitability
Profitability of Operations
NPAT exceeds the weighted Average Cost of Capital
Employees and Shareholders
NPBT
Reserves
Value added to a particular share over its yeild value
NOP
NOPAT
Tangible Assets
Disclosure and Transparency
Ownership is not separated from management
Managers are the agents
Minimise conflict of interest
Managers are motivated
Maximize total wealth of the stakeholders
Governmnet decides the allocation of profit
Independent directors
management analysis
Profitability
Increases Return
increase sale
AS 3
Book value
Two bodies are combined
Leveraged Buyout
Continued
Preferance dividend is added to NPAT
to minimize the risk
Equity in a house
Capital asset pricing model.
long term assets
Discounting rate
Machines
Compounding rate
the average cost of equity preference shares
the unsubscribed part of the agreed portion
mobilizing
Financial risk
capital market
capital structuring
100 days
Cash basis
0.1
0.3
Expenses
No profit is received
Non performing asset
Loans
Concession on bills discounted
Current liabilities
0.004
0.12
0.15
0.3
0.25
1
0.5
90 days
30 days
0.2
180 day
130 days
0.15
Statutory Reserves
Revaluation Reserves
Zero%
0.30
1.00
1.25
Tier II capital
Sold out at any time
100 days
Bills Payable
Depreciation
Cash Credit
Preliminary expenses
Fluctuating
Hypothecation
Minimum permissible bank finance Bank Overdraft
3 years
Paid out of profit
A common stock
Debentures
dividend yield
Option 3
Not important when determining dividends.
Some investors' preference for current income.
dividends per share divided by par value per share.
Reular dividend policy
Ministry of finance
employees
Operating profit
Part Dividend
retention
gift
Dividend
Obligatory
Gordon
Gordon
Stock split
Regular dividend policy
Income tax
Irregular dividend policy
Stock holders
Re-investing profits
Fayol Model
Government policy
Three
Net Profit
Cash Dividend
Advoc Dividend
Dividend per share
Covsertibilty of cash
Cash , Kind
Extra-ordinary busienss reporting language
Introduce enhanced flexibility
Financial problem
26th January, 2003
Extensible marketing lesson
Investigation
SEBI
SEBI
Walter
Board of directors
Stock holders
Credit
Walter
MM
employment of funds on assets to earn returns
to maximize the wealth of owners
acquiring capital assets of the organization
Bought out deals
Specialist
Interest
Decrease up to certain point, remains unchanged for moderate increase in leverage and rises beyond a certain poin
internet investment service
debt
The average rate of return it must earn on its investments to satisfy the various investors
current assets minus inventories
I-P
capital gain
Some investors' preference for current income
Equity investments held by corporations
the cumulative earnings of the company after dividends.
Capital markets are adjustable
yield
Uncertainities coming alongwith huge investment
Certain cashflows
Certain cashflows
the degree of investment
capital budgeting as well as rationing
Junior Executives
Sales Volume
Higher the risk higher would be discount rate and vice versa
0.25
Risky cash flow into uncertain cash flow
Sensitivity of human factor is identified
Probability is assigned to economic situation
Adjective
The degree of uncertainity
Lower the co-efficient higher the risk in the project
Tree with leavs only
None of the project can be delayed
Where divisible or indivisible doesn’t matter
is the risk associated with secondary market transactions
Current assets
Affects the dividend decision of the company
Purchasing power risk
earnings
Net working capital can be negative
liquidity risk
tax rate changes
Sales increases
current assets
the amount of salary paid to its employees
Equal With in non- discount cash flow method
constant
no change
financing and dividend
EVA
MPS
EPS
increases MPS
Preference divivdend is added
Term loans
5 years
Maximum possible Bank Finance
Subjective
Maximisation of Market Capitalisation
NPAT / No. of Equity Shares
Retained Earnings *100 / Investment
Higher Operating Profitability
Trading Profitability
Gross profit exceeds the Weighted Average Cost of Capital
Shareholders Only
NOPAT
P & L A/C Cr. Balance
Value added to a particular share over its market value
Surplus
NPAT
Intangible Assets
separate management
Shareholder control the company
Employees are the agents
motivate employees
managers discharge their duties efficiently
Maximize total Wealth of the debentureholders
Government decides the allocation of rights and responsibilities
Chairman
Whistle Blower Policy
Shareholders
Increases Competitive Strength
improve employee performance
As 21
Fair Value
split in to bodies only
Privatisation
Consolidated
Preference dividend is ignored
High-grade corporate bonds
Capital asset printing model.
long terms liabilities
Inflation rate
Stocks
Inflation rate
the average cost of shares and all sources of long-term funds
the agreed portion or can refuse if
utilizing
Market risk
government market
capital rationing
120 days
as per guidelines
0.11
0.4
Loss
Loss is incurred
Net performing assets
Current asstes
discount on deposits
Contingent liabilities
0.6
0.1
1
0.05
0.4
0.5
0.75
45 days
60 days
0.15
30 days
90 days
0.05
Securities Premium
Hybrid Debt Instruments
1
0.90
0.70
0.50
Tier I plus Tier II Capital
Held for charity
45 days
Notes Payable
liabilities
Public Deposits
Land
Asset
Mortgage
Bank overdraft
5 years
paid out of Debentures
A 6-month Treasury bill
Share capital
book value
Option 4
The cumulative earnings of the company after dividends.
It does not have relevance
dividends per share divided by current price per share.
FMC
customers
Profit
Half dividend
DPS
Bonus
Retained Profit
Occasional
Fayol
Walter & Gordon
Bonus issue
Company law
Long-term dividend policy
Managers
Building reserves
Henry Model
GDP of the country
Four
Gross profit
Stock dividend
Fluctuating Dividend policy
Temporary Dividend
E.P.S
Shareholders
Rrelavance, Irrelevance
Extensible busienss reporting language
create hassles
Marketing Problems
15th August, 2009
Extensible marketing lesson
Calculation as well as verification at same time
IDRA
Registered Company
Walter & Gordon
Gross profit
Cash
Cash, Kind
Gordon
Walter & Gordon
employment of funds on goods and services that are used in production process
to maximize profit
efficient management of capital
dividends
Dealer
Brokerage
Decrease at an increasing rate with increase in leverage
global investment network.
debentures
The minimum rate of return it must earn on its investments to keep its investors satisfied
current assets.
Ixp
yield
dividend is not relevent
Debt investments held by corporations.
profits
Capital markets efficient
unrealized gain.
Huge size
0.03
Risky cashflows
Uncertain cashflows
the degree of certainty
Project appraisal
Executives
depreciation
Higher the risk lower the discoount rate
0.05
Risky cash flows is converted into certain cash flows
Sensitivity of income is valued
Probability is assigned to income
respective
the degree of sensitivity
Higher co-effecient less risky project
pictoral diagram
project can be delayed
Where divisible or indivisible matters
increases whenever interest rates increase.
Current assets minus Current liabilities.
is irrelavant
Market risk
operating profit
Net working capital represents current assets
inflation risk
method of project financing used
Profit increase
current assets minus current Liabilities
the market price per share of the firms common stock
No discount cash flow
change
fixed
capital budgeting, cash management, and credit management
employment of funds on goods and services that are used in production process
MVA
DPS
MPS
Increases DPS
Preference dividend is multiplied
current assets
7 years
Minimum possible bank finance
Objective
minimisation of shares
NOPAT / No. of Equity Shares
EAT *100 / Investment
low profits
productivity of only one factor
WACC exceeds NOPAT
Employees, Management and Shareholders
NOP
Costs
value added to share over its face value
Rerserves
NPBT
Operating Assets
management by private people
shareholder manage the company
investors are agents
demotivate employees
Managers are self directed motivated s well as discharge duties effeciently
maximize total wealth of shareholders, stakeholders as well as debentureholders
Government decides all the options mentioned
managers
regular reporting
Stakeholders
Guarantee profits
losses
AS 32
Realisable Value
not split
going private ,leveraged buyout as well as privvatisation
closed down
Preference dividend is multiplied
to maximize profit
Treasury bills
Capital amount printing model.
only short term assets
Deflation rate
Stocks , bonds, debts
Deflation rate
the average cost of short term funds
the unfixed portions of the issue capital
financing
Market and finance risk
regulated market
capital budgeting
60 days
as per choice
0.12
0.5
no profit no loss
Income is receivved
non projecting asset
Other asstes
discount on bill
contingent assets
1
0.05
0.75
0.4
0.45
0.3
1
25 days
45 days
0.01
45 days
90 days
0.1
hybrid debt instrument
0.5
1.00
0.10
Zero%
tier II- tier I
Held as per choice
30 % of total investements
30 days
term loans
Share capital
Term loans
Machinery
Liability
Consignment
Cash Credit
1 year
paid out of loans
A mutual fund share
Cash credit
P/E ratio
Correct Answer
The cumulative earnings of the company after dividends.
Some investors' preference for current income.
dividends per share divided by earnings per share.
SEBI
Shareholders
Divisible Profit
Interim Dividend
Dividend payout
Cash
Dividned
Non-obligatory
MM
Walter
Cash dividend
SEBI
Shareholders
Retaining profits
Gordon's Model
Liquidity
Two
Divisible profit
Constant payout
Interims Dividend
Dividend payout
Dividend policy
Relavance, Irrelevance
Extensible business reporting language
Introduce enhanced flexibility
Communicating information problems
31st July,2000
Extensible mark up language
Calculation as well as verification at same time
ICAI
Registered Company
Walter
dividend paying ability
Liberal
Cash, Kind
MM
MM
arrangement of financial resources
Public issue
Commission broker
Interest
Rises constantly with increase in leverage
electronic communications networks
stock
The weighted average of the cost of various long-term and short-term sources of finance
total assets minus fixed assets
I x ( 1 - t)
capital gain and yield
Some investors' preference for current income
the use of equity financing by corporations
the cumulative earnings of the company after dividends.
Capital markets are imperfect perfect
interest rate
Uncertainities coming alongwith huge investment
13%
Certain cashflows
Most sensitive
The degree of uncertainty.
Capital rationing.
Management
sales volume
Higher the risk higher would be discount rate and vice versa
0.25
Risky cash flows is converted into certain cash flows
Most sensitive varaiable is found out
Probability is assigned to each year's cash flow
Subjective
The degree of risk
Higher the co-efficient, the riskier is the prjoect
Pictorial representation oin a tree form
None of the project can be delayed
Where divisible or indivisible doesn’t matter
increases whenever interest rates increase.
current assets minus current liabilities.
Affects the dividend decision of the company
Purchasing power risk
cash flow
Net working capital represents current assets - current liablities
inflation risk
accelerated depreciation
taking sound financial decisions
current assets minus current Liabilities
the book value of the firm's assets less the book value of its liabilities
With in discount cash flow method
change
larger
capital budgeting, cash management, and credit management
EPS
MVA
NOPAT
Increases competitive strength.
Preference dividend is ignored.
Retained profit
3 years
Maximum permissible bank finance
Quantitative
Maximisation of shareholder's value
NPAT - Preference Dividend / No. of equity shares
Net Operating Profit * 100 / Investment
Higher Overall Profitabilty
Productivity of all the factors
NOPAT exceeds the Weighted Average Cost of Capital
Employees, Management and Shareholders
NOPAT
Costs
Value added to a particular share over its book value
EPS
NOPAT
Ficticious Assets
Disclosure and Transparency
Ownership is separated from management
Managers are the agents
Minimise conflict of interest
Managers are self directed motivated s well as discharge duties effeciently
Maximize total Wealth of the stakeholders
Government decides all the options mentioned
Independent Audit Committee
Whistle Blower Policy
Accountability
Guarantee profits
Strategic Benefits
AS 14
Book Value
Split into two or more bodies
going private ,leveraged buyout as well as privvatisation
Liquidated
Preference dividend is deducted from NPAT
Treasury bills
Capital asset pricing model.
short term assets and liabilities
Inflation rate
Stocks , bonds, debts
Discounting rate
the average cost of shares and all sources of long-term funds
the unsubscribed part of the agreed portion
raising
Investment risk rate
money market
capital rationing
90 days
Cash basis
0.09
1
Income
No income is received
Non performing asset
Advances
Discount for the unexpired term of the bill
Other liabilities & provisions
0.004
0.15
1
0.25
0.4
1
1
90 days
90 days
0.2
90 days
90 days
0.09
hybrid debt instrument
Zero%
0.20
1.00
1.25
Tier I Plus Tier II Capital
Held upto maturity
90 days
term loans
Retained Profit
Term loans
Accounts Receivable
Floating
Hypothecation
Maximum Permissible Bank finance
3 year
paid out of income
A common stock
Cash credit
P/E ratio
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Question
The word Media came from the latin word________.
A consumer must plan to act in the desired manner is also known as ______.
________ research will tell you about your target audience's local media habits.
_________ indicates a percentage of target audience who is exposed at least once in a given period t a particular m
Message weight is expressed in terms of gross impressions or ________ rating points.
TRP'S are available in india calculated on the basis of the ________ method
___________ advertising is a type of online advertising that comes in several forms including banner ads,rich media
Media strategy is based upon market_______.
______is communication channels through which news, entertainment ,education ,data or promotional messages a
____communication is concerned with transmitting information,thoughts and opinions at a time to large number o
___________ is about determining the best media mix to reach a particular target for a particular brand situation
_____indicates a percentage of target audience who is exposed at least once in a given period to a particular media
___________indicates the number of times people in the target audience are exposed to a media vehical during a g
______ is the sum of reach number of specific media vehicals in a given media plan gives the message weight.
___________Measures the sales potential of aproduct category .
__________are the decisions about the campaign,time period,size of ads.
when an ad is run in the media for a long period without any gap.it is used for those products which are in demand
___________advertising runs for some period and then there is a gap and again it runs for some period.
______is a period of intense advertising activity.the pulses can occur at te start while launching a product.
_______is used to estimate the cost for TV advertising on several shows.
_____ is the study of the effects of different mass media on social,psychological and physical aspects.
_____ techniques include love and affection,association,fear,claims,safety,security etc

the audiences of ________ are not organised.
the flow of message in mass communication is _______.
_________ refers to measurement of how many people are in an audience.
_________ is highly personal.
________ are pre-printed ads that are bound or glued into the magazine but are printed on heavier paper than the
Advertisers use many factors other than the ______________ in their media analyses and plans.
Transit and outdoor advertising are generally noticed only in passing, which may not be enough for a
______________ advertising affords the marketer the ability to engage the consumer in a direct and personal way.
______________ advertising is a type of online advertising commonly used for content based websites.
______________ technology is changing the way consumers relate to products and markets.
Cyber consumers are not ______________.
______________ the appropriate market segment has become ever more important when carrying out branding ca
________ has to reach the target consumer.
________ are in harmony with the advertising and the marketing plans.
_________ conduct their own media research
OTS means?
higher frequency helps us stand out in ______
_______ is one yard-stick to compare the costs of different media
The ______ is used to estimate the cost for TV advertising on several shows.
ads of Sintex water tanks is example of _____ media scheduling
_________ targets are those who have the power to affect the changes the campaign calls for.
The cost factor becomes a matter of the relative cost of the individual media ,in case of newspapers ,this relationshi
_______ refers to specific methods of media used by companies to deliver advertising messages to targeted custom
___ is the ability to "aima radio or TV program or programming at a specific,limited audience or consumer market
A_________ is a publication that mostly covers one main topic.
Television has been used as an advertising medium nearly since the day the device was introduced at the New York'
______ is the use of remote-control device to avoid commercials by switching to another channel.
In the year 1957,All india radio was renamed _______,which is controlled by the Ministry of Information and Broadc
IN __________ advertising messages are provided either with or without the consent of the mobile owner.
_______media mix refers to the combination of advertising/ communication channels that is used in the promotion
_________using a media mix to ensure that the advertisement reaches new users.
____ is any statement designed to motivate a person to purchase action.
_____-the total budget availage and the ability to do an effective job of advertising within that budget in a particula
_____refers to paper publications circulated in the form of physical editions of books,magazines,journals and newsl
____advertising that reaches the consumers while they are outside their homes.
________game advertising:static advertisemnts cannot be changed once they are programmed directly into the gam
________is advertisng that targets flyers and potential customers abroad on airline.
_____ is Store promotion eg:point of sale.
____integration of digital media including combinations of electronic texts,graphics,moving images and sounds into
_____is a plan of action that helps businesses reach their target audience.
_____________ is a scheduling strategy in which planned messages run in intermittent periods.
______________ is placing media throughout the year with equal weight in each month.
Pulsing is a scheduling strategy that provides a floor of media support throughout the year and periodic__________
A products purchase cycle may also influence media ______________.
The more media vehicles used with lots of different programs with more messages leaves the consumes in a ______
Media scheduling and the development of creative materials must be integrated so that a company does not miss o
Distribution of message materials from agency to contracted media is called ______________.
Advertising to today's consumers, we need to look beyond the ______________ media of print, radio, and televisio
The cost of an advertisement or a schedule of ads is often based on ______________.
Strategic media planning is a complex challenge because advertises must use their knowledge of
Addressable media are used
Media strategy is making media decisions based on
Magazine performance has remained stable in recent years due to
One of the following is not strength of magazines
Radio is often referred to as
A____ is an estimation of a company's promotional expenditures over a period of time.
________ method is a lets not rock the boat or ,"if somethings going well,why fix it way of setting budgets.
_____ is the process of strategizing ,negotiating and purchasing ad placements,or "inventory"
____ is slightly modified version of Status quo
_____ refers to the pattern of timing of an advertising which is represented as plots on a flowchart on a yearly basis
______ scheduling involves advertisng the message evenly throughout a given period
_______scheduling involves getting advertisements at specific intervals.
_______ scheduling is the combination of both continous and fighting advertisements.
______ is an estimation of a company’s promotional expenditure over a period of time.
_____ is a Formalized document which ensures conveying knowledge of all critical elements of the media strategy.
____________activity is focused on particular days and parts ensuring higher weights and visibility compared to com
__________advertisement is carrid more that 2 times.
_____where one or more creative unit are aired before the main ad campaingn,without the brand being actually me
The larger the client budgets are controlled,the more efforts the buyer has to put in and it is termed ?
Playing on the media partners desire to meet his revenue targets is ?
__________ , in advertising, is a series of decisions involving the delivery of message to the targeted audience.
Every media plan begins with the _____?
______________refers to the number of people that will be exposed to a media vehicle at least once during a given
______is now a significant part of every global corporations marketing arsenal.
_____is a scheduling strategy in which planned messages run in intermittent periods.
The pricing of __________ advertising could vary across devices and access formats.
Media buying is the__________ of a media plan
Which advertising looks beyond Television,newspapers,radio?
Print advertising is sometimes also called_____?.
Media strategy is making media decisions based on______?.
Media scheduling is a very next managerial task, once the __________ is developed
In terms of media planning, which of the following refers to effective reach?
A statement about what an organization wants to become, which sets out an organization's future, is referred to as:
Which of the following is not a valid statement?
Demographics in media planning deal with
Digital technology is changing the way ______________ relate to products and markets
A large amount of ______________ advertising is for retailers, local businesses
Media __________ is a primary goal of advertising media planning & buying
Media Buying refers to buying ___________in the selected media
____________describes what you want the media plan to accomplish
An effective media strategy requires a degree of ____________
___________refers to the presentation of an advertising message to a prospective or existing client.
Extensive local penetration and coverage is indicative of
Which medium is often referred to as junk mail?
Which of the following would not be involved in setting media objectives?
One significant change in the paid-for media environment is?
Which type of media budget Marinating Same position for current budgeting, worked well in previous year, it will al
Media strategy and media tactics are____?.
Which of the following would not be involved in setting media objectives?
_____________is the process that helps managers understand the nature of the industry, the way firms behave com
The average magazine draws half of its revenue from__________and half from circulation .
Types of the scheduling adopted by Maruti Suzuki for its NEXA showrooms have a distinct
In terms of the scope of media-planning activities,which of the following is the purpose of the Situation analysis?
________ is a count up of all the people of the total base or defined Target Group who are actually exposed to or 'reached ' by
__________ number of unduplicated individuals or households reached by an advertising medium
_____ is the average number of exposures amongsts those who have been reached or,in other terms ,have seen the ad at leas
In the ________ , a diary with quarter hours times slots across the rows,and channels across the columns is given to a panel
The ______ comprises of two units-a remote to register the viewer details ,and a channel monitoring device attached to the T
A measure called _______ actually helps to look beyond the TRP
_________is defined as the number of people who have read or looked at the publication in the time span equal to the period
_____ are readers of a publication who read only that publication with dedication and none other of the same frquency
______ is a standard measure in advertising,it measures advertising impact
________is used to get a sense of media weights in a competitive context
GI in media planning means:
number of exposures amongst those who have been reached or in other words have seen the ad atleast once
TRP/ reach*100 is the calculation used for ?
reach*frequency is the calculation used for?
fluctuating readers who are a part of AIR are called _________ readers
GRP*TG=_____
CPT means?
how a deal or buy is structured is called?
_____________, in advertising, is a series of decisions involving the delivery of message to the targeted every media plan begi
The ______________ of target audience helps media planner to understand the media consumption
______________ describes what you want the media plan to accomplish.
______________ refers to the number of people that will be exposed to a media vehicle at least once during a given period o
______________ refers to the average number of times an individual within target audience is exposed during a given period
An effective media strategy requires a degree of ______________.
______________ covers two broad decisions selection of media class, and selection of media vehicle With in media class.
The implementation of media plan requires ______________.
______________ is a way of describing audience based on factors such as age, gender, education level, town class, income et
______________ is a way of describing audience based on the their life style, attitudes, aspirations, habits etc.
A magazines___________ starts with its circulation and grows as original readers pass an issue along to Other readers.
The average magazine draws half of its revenue from ______________ and half from circulation.
______________ is a highly negotiable medium when it comes to pricing.
A large amount of ______________ advertising is for retailers, local businesses and for promotions.
The advertising industry is passing through a transition phase with the emergence of the_____ media
The ______________ is the biggest possible medium and has the quickest and the deepest reach
Media ______________is a primary goal of advertising media planning and buying.
Advertising media do not operate in a vacuum: they must be part of the overall ______________and
Advertising plans.
Advertisers use many factors other than the ______________ in their media analyses and plans.
______________ advertising affords the marketer the ability to engage the consumer in a direct and personal way.
______________ technology is changing the way consumers relate to products and markets.
e-Tailing will have to co-exist with __________ retailing.
Option 1
Middle
Attention
Qualitative
Reach
Gross
Panel
Display
Coverage
Mode
Personal
Media Mix
Reach
Reach
Media weight
brand development index
Media Mix
Continuity
Continuity
Fighting
cost per rating point
Media planning
TRP
technology
segmentation
Inward
Audience measurement
Indirect mail
Tips-in
portrayal
simple
Interactive
Information
Heterogeneous
e-Commerce
Segmenting
Media mix
media objective
companies
opportunity to see
group
Cost per thousand
Cost per thousand
Continuity
Primary
Centimeter
media vehicle
Narrow casting
Newsletter
1939
Zapping
Akashwani
Push
media mix
cumulative reach
Selling appeal
total cost
Print media
outdoor media
Static
In-flight
In-flight
Interactive media
Media Mix
Pulsing
increases
planning
fragmentation
manufactures
tradition
traditional
CPP
Demographics
For two-way communication
Understanding customers wants and needs
The development of brand values
Shelf-life
The Theatre of the Absurd
Low Selectivity
Media Mix
Status quo
Media budget
Media budget
Media budget
pulsing
pulsing
pulsing
Media Mix
buying brief
Road blocking
one spotting
multiple spotting
influence negotiation
Market Analysis
Media Objective
Frequency
Internet
Media Run
Print
Identifying
Traditional
Business Advertising
Media Plan
The duration of an advertising message or campaign over a given period of time
Vision
It is necessary to plan for out-of-home media
The study of populations
Manufacturers
Newspaper
Frequency
Slot
Media Objective
Continuity
Pitch
Magazines
Direct Mail
Geographic
The presence of social media sites
Inflation Adjusted
Same
Geographic
Market needs analysis
Marketing
Promotional Pulse
To determine what to communicate through ads
Reach
Reach
AOTS
peoplemeter
peoplemeter
Stickiness Index
AIR(Average issue readership)
Total readers
GRP
GRP
Gross investment
Average opportunity to see
Stickiness Index
Gross rating point
Claimed readers
Gross rating point
cost per time
Deal management
Market Analysis
analysis
Media Objective
Frequency
Frequency
Media mix
Media slot
slot
Demographics
frequency
marketing
News paper
news paper
media brief
television
web
continuity
marketing
activities
portrayal
Interactive
Information
e-Commerce
Option 2
Media
Intention
Quantitative
Frequency
Net
Polling
Indoor
Persuasion
Mean
Direct
Media Planning
Frequency
Frequency
message weight
Broad development index
Media Planning
Fighting
Fighting
Continuity
Cost per ranking point
media research
TTP
persuasive
positioning
outward
people measurement
Direct mail
Tips-out
relevance
normal
Contextual
New
segmented
traditional
Positioning
Media Planning
Media Planning
agencies
opportunity to search
large audience
cost per lakh
cost per lakh
Fighting
Secondary
word
media mix
broad casting
journal
1940
spinning
Dhwani
Pull
Media Planning
average reach
purchase appeal
relative cost
print out
indoor media
dynamic
In-store
In-store
In-flight
Media Planning
Flighting
decreases
scheduling
isolation
customers
fragmentation
non - traditional
CPR
Psychographics
For social media
The clients wishes
Low cost
Quality reproduction
Mindful Theatre
High Selectivity
Media Planning
Inflation adjusted
media buying
Inflation adjusted
media buying
Fighting
Fighting
Fighting
Media Planning
buying plan
road unblocking
multiple spotting
teasers
negotiation skill
negotiation skill
Media Objective
Market Analysis
Reach
Web
Continuous Scheduling
Broadcast
Scheduling
Non- Traditional
Press Advertising
The clients wishes
Research
The average number of times individuals or homes are exposed to the medium
Mission
The media environment has become fiercely competitive
The psychology of the consumer
Consumers
Magazines
Efficiency
Space
Media Analysis
Media Mix
Rate Cards
Newspapers
Television
Frequency
Terrestrial and satellite radio offerings
Yardstick method:
Different
Frequency
Portfolio analysis
Audience
Start up Pulse
To understand the marketing problem
Frequency
Frequency
AIR
Diary system
Diary system
CPT
Total readers
solus readers
SOV
SOV(share of voice)
Gross impression
Average reach
AIR
Gross impression
Total readers
Gross impression
cost per thousand
Deal composition
Media Objective
identification
Media analysis
Reach
Reach
Media strategy
Media mix
space
Psychographic
efficiency
audience
Radio
magazines
media expansion
online
TV
exposure
media
audience
relevance
Contextual
New
traditional
Option 3
Medium
Action
Descriptive
Market Coverage
operational
opinion
outdoor
Interaction
Media
Mass
Media research
Cumulative frequency
Cumulative frequency
planning weight
Category development index
Media research
Pulsing
Pulsing
Interval
Cost per Range point
media scheduling
TRV
attitude
mass communication
Direct
customer measurement
Communication
Tips-Spin
support
complicated
Traditional
Digital
mass
mobile
Targeting
media scheduling
media scheduling
departments
opportunity to sell
niche market
cost per rupees
Cost per rating point
Pulsing
tertiary
paragraph
media scheduling
media concentration
newspaper
1942
zipping
Doordarshan
spam
media scheduling
augment reach
advertisement appeal
marginal cost
print cost
display media
Status
online
online
online
media scheduling
Continuous scheduling
intervention
mix
composition
audience
identification
social
CPI
Behavioural Characteristics
To deliver customized marketing messages to identifiable prospects
Whims of the market
Multi-page combinations
Inherent design flexibility
The Theatre of the Mind
Low impact
media scheduling
Case rate
media planning
case rate to advertising
media planning and buying
continuity
continuity
continuity
media scheduling
buying budget
zapping
road spotting
testimonials
carrot and stick
carrot and stick
Media Planning
Media Mix
CPM
Mobile
Pulsing
Digital
Evaluation
Social
Electronic Advertising
Whims of the market
Media Mix
The total size of the audience for a set of ads or an entire campaign
Organisational Goals
Media planning is less important than creative
The study of media channel
Dealers
Radio
Flexibility
Vehicle
Media Mix
Flexibility
Estimate
Online Advertising
Newspaper Inserts
Reach
The number of print vehicles available
Status Quo
Media Plan
Reach
Strategic market analysis
Subscribers
Steady pulse
To compare and select the best media within broad classes
Cumulative reach
Cumulative reach
Circulation
Stickiness Index
Stickiness Index
Circulation
One time readers
claimed readers
GI
GI
Gross interest
Average frequency
GI
Gross interest
solus readers
Gross interest
cost per take
Deal arrangement
Media Planning
selection
Media mix
CPM
Continuity
Media objective
Media buying
vehicle
Socio-economic
flexibility
subscribers
Television
radio
media buying
interactive
radio
repetition
corporate
attributes
support
Traditional
Digital
mobile
Option 4
mean
Behaviour
Analytical
Space
Grp
Grouping
Primary
Advertisement
Medium
Group
Media Scheduling
Average Reach
Average Frequency
advertising weight
Category deployment index
Media Scheduling
Interval
Interval
Pulsing
Cost per racing point
media mix
TPP
feedback
interpersonal communication
Indirect
advertisement measurement
Mass Communication
Tips-span
coverage
urgent
Corporate.
Cyber
homogeneous
integrated
Implementing
media research
media research
media
opportunity to seek
clutter
cost per rate
Cost per ranking point
bursting
media
line
media methodology
media mix
magazine
forwarding
Akashshakti
Broad
media push
total reach
logo appeal
half cost
print advertisement
door to door media
In-static
Interactive
Interactive
In-store
media strategy
Zapping
timing
cost
clutter
individuals
seggregation
new
CPM
All of the above
For one way communication
Brand awareness
Their ability to address segmented audiences
Deadline flexibility
Surround Sound
Average impact
media budget
Break even plannning
media scheduling
Media Scheduling
Media Scheduling
concentrated advertising
media budget
buying script
Day part
overall spotting
Road blocking
carrot and orange
carrot and orange
Media Strategy
Media Strategy
CPP
E-Marketing
Fighting
Out of Home
Execution
New
Media Advertising
Brand awareness
Deep Impact
A measure of the number or percentage of the audience who receive enough exposures to truly receive the messag
Objectives
Independent media buying services specialize in media planning
The study of product
Industry
Television
Reach
Time and Space
Media Strategy
Discontinuous
Point of Purchase
Social Media
Yellow Pages
Low involvement purchase decisions
The addition of cable TV
Share of Market
Media Process
Organizational analysis
Advertising
Seasonal Pluses
To translate media goals into general guidelines
cumulative frequency
cumulative frequency
CPT
TRP
CPT
AIR
Solus readers
none of the above
SOM
SOM
Get investment
Average conversion
TRP
gross investment
random readers
gross investment
cost per tick
none of the above
D.Marketing
classification
Media strategy
CPP
CPM
Media selection
Media selection
time and space
Infographics
reach
advertising
Internet
television
media selling
information
outdoor
insertion
campaign
influentials
coverage
Website.
Cyber
integrated
Correct Answer
Middle
Intention
Qualitative
Reach
Gross
Panel
Display
Coverage
Media
Mass
Media planning
Reach
Frequency
message weight
Category development index
Media Scheduling
Continuity
Fighting
Pulsing
media research
TRP
persuasive
mass communication
outward
Audience measurement
Direct mail
Tips-in
coverage
complicated
Contextual
Digital
homogeneous
traditional
Targeting
Media mix
media objective
agencies
opportunity to see
clutter
Cost per thousand
Continuity
Primary
Centimeter
media vehicle
narrow casting
Newsletter
Zapping
Akashwani
Push
media mix
augment reach
Selling appeal
relative cost
Print media
outdoor media
Static
In-flight
In-store
Interactive media
media strategy
Continuous scheduling
increases
scheduling
clutter
audience
fragmentation
traditional
CPM
All of the above
To deliver customized marketing messages to identifiable prospects
Deadline flexibility
The Theatre of the Mind
Low Selectivity
media budget
Status quo
media buying
case rate to advertising
media planning and buying
continuity
pulsing
media budget
buying brief
Day part
multiple spotting
teasers
carrot and stick
Media Planning
Market analysis
CPM
E-Marketing
Flighting
Digital
Execution
Traditional
Press Advertising
Media mix
A measure of the number or percentage of the audience who receive enough exposures to truly receive the messag
Vision
Media planning is less important than creative
The study of populations
Industry
Radio
Efficiency
Time and space
Media Objective
Flexibility
Pitch
Newspapers
Direct Mail
The presence of social media sites
Status Quo
Same
Strategic market analysis
Advertising
Start up Pulse
To compare & select within the best media broad classes
Reach
Cumulative reach
AOTS
Diary system
Peoplemeter
Stickiness index
AIR(Average issue readership)
solus readers
GRP
SOV(share of voice)
Gross impression
Average opportunity to see
Stickiness Index
Gross rating point
Claimed readers
Gross impression
cost per thousand
Deal composition
Media Planning
classification
Media Objective
Reach
Frequency
Media selection
Media buying
time and space
Demographics
efficiency
advertising
Radio
radio
media brief
online
web
insertion
marketing
audience
coverage
Contextual
Information
traditional
Sr.no Unit
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
1
2
3
4
5
6
7
8
9
10
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
50
51
52
53
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Question
Retail is the _______ stage of any economic activity.
Marketers see the process of retailing as a necessary part of overall _________strategy.
_______ retailers purchase manufacturers’ seconds, overruns, overruns or off seasons at a deep discount.
A ________ store stocks a particular type of merchandise.
________ is defined as the exchange of business information, through standard interfaces by using computers.
The ______ owns the trademark/product/services and licenses the trademark to another party.
_______ is fast transforming the way business is being conducted and monitored across the supply chain.
A_______is a large self service retail food store offering groceries, meat as well as some non food items such as hea
The________has been developed and managed on an international basis compatability for imported and exported g
Radio identification frequency was invented in 1948 by_______.
The word Retail is derived from the------ word.
Retailer is a person who sells the goods in a---------.
In retailing there is a direct interaction with-------.
Retailing creates-------.
---------activities performed by the retailers
The term stakeholders which includes-------.
------represents how a retailer is perceived by consumers and others.
. The functions of management start with-----.
Many retailers have improved their operation productivity through -----.
With the help of-------a retailer pays an outsider party to undertake one or more of its operating functions
------ helps the retailers to face the crisis situations.
Consumer buying process in retailing involves ----.
Atmosphere in retailing refers to ----.
E-tailing refers to ----.
.A multi channel retailer sells merchandise ----.
Retailling is a marketing function which
All of the following are possible types of service that a retailer can offer except ----.
. The correct statement about chain stores is ----.
Which of the following objectives is concerned with strategic marketing planning?
Which sources of advantage will be helpful for a firm to achieve positional advantage over its competitors?
The best way for a retailer to differentiate itself in the eyes of the consumer form the competitions is to.
.The final stage of the consumer shopping/purchase model around which all other stages revolves is the.
What type of competitive structure are most retail firms involved in?
.Which of the following marketing functions is one the retailer could not perform?
The --- provides the retailer with a picture of the organization's profit and loss situation
If a retailer is offering the same products and quantities to different customers at different prices, the retailer has w
Retailers can evaluate a particular store's sales effectiveness by looking at
The independently owned businesses or units that take title to the merchandise they handle are known as
________ refers to trading activity undertaken by licensed retailers
________is defined as an outlet which is run locally by the owner
The kirana retailers, general stores are________
_________ is on the basis of ownership
_______ gets to use the brand name.
CCD in Shopper's stop is_______
Kroger's, food bazaar, big bazaar are_______
________is a combination of department store and supermarket
Bigbazaar, hypercity are examples of
A store specializing in a particular type of merchandise or product is
Retailers offering merchandise at less than retail prices are
______means deciding from the menu of products or catalogue.
________ store concentrates on health and grooming merchandise
Non store retailling also means
Herbal life, tupperware is an exaample of
______is having an impact on retailling
Retaiiling activities are
________ has identified various elements that go into the compositions of a value chain.
________ is a clear and definite plan outlined by the retailer to tap the market.
The _________ provides a clear sense of direction for the organization and distinguishes the firm from all others.
Shopping mall is an example of_________ location.
_________ include the activities associated with collecting, storing and physical distributing the product to buyers.
A_______is a group of customers who are bound together by their loyalty to a retailer and their activities in which t
The _________defines a series of actions that enables businesses to sell their products to customers.
______includes activities associated with receiving, storing and discriminating inputs to the product.
________are small selling spaces, typically located in the walkways of enclosed malls, airports, college campuses, or
A_________is a group of retail and other establishments that a planned, developed, owned and managed as a single
Which of the following is not part of a visual communications program
At what stage is the threat from competitors at its peak in an industry?
Agricultural market set up by state government to procure agricultural produce directly from farmers
. In which of the following pricing approaches is pricing based on consumer demand?
.___________ refers to trading activities undertaken by licensed retailers who are registered for sales tax.
_________ placed at the exits, prevent shoplifting.
. _____________ type of customers typically spend time in the retail store waiting for a friend or during lunch break
. _________________ specialises on procuring eco-friendly, organic, natural and sustainable products
While developing a retail strategy, ‘income distribution of the population’ is identified as _________ environment.
____ is a tool used for measuring, improving bond & building loyalty with consumers.
. __________ is a display technique in which large quantities of merchandise are displayed together.
. <599, <799, <999 is called as _________ pricing strategy.
. _______________ refer to the process and procedure that the retailer has in place for smooth functioning of the s
_________ is a function of the aesthetics within the store.
Who is the last link in the chain connecting the producer and customer ?
Internet marketing and telemarketing are the recent trends in ……….. business
. In the distribution channel … has the direct touch with consumers.
. MRP stands for
Multiple shops are also known as –
. Door to door selling is carried out by
There is no shop assistants in a
. No middle men is involved in –
Which of the following statement about retail marketing is true
A multi channel retailer sells merchandise
. E-retailing refers to
Mail order retailing is the same as:
. Person to person interaction between a retailer and a prospective customer is:
. Independent retailers who use a central buying organization and joint promotional efforts are called a
Cash and carry wholesalers and drop shippers falls in the category of
Market logistics focuses on
_______ are meant to store products for moderate to long period of time.
Which statement concerning retailing is correct?
The sorting process refers to:
Channel relations are usually smoothest when what type of distribution is involved?
The choice of the _______ of the store again depends on the target audience and the kind of Merchandise to be sol
The _______ step in arriving at a decision on retail location is to identify the markets attractive to a retailer.
Understanding the feature of the ________ is integral to developing a retail marketing strategy.
Includes recruitment and selection of aappropriate employees at various levels toperform day to day operation of
_________ is the process of critically evaluating the operations, duties and responsibilities of a specific job.
The _______ step of job analysis process includes collecting factual information relating to the job.
_______ is largely information based.
________ is the data that the retailer can use for a specific purpose.
The ________ graws by diversifying in to new business by developing new products for new markets.
________ is a strategic approach that is concerned with creating improved shareholder value through the developm
_________ typre of retail customer is the relationship oriented buyer.
_________ type of retail customer is more task oriented than any other kind of retail customers.
________ is the projection of achievable sales revenue, based on historical sales data, analysis of market surveys an
_________ type of retail customers represents about 25% of the market. They are self contained and task oriented.
________ type of retail customers will move quickly through the store until they get a specific product. Their conver
___________ Involves determining the quantities of each product that will purchased to fit in to the overall mercha
__________ is concerened with the planning and controlling of the retailers inventories.
__________ is important because merchandise to be sold in the future must be bought now.
__________ comprising graphics, signs and theatrical effects.
The primary purpose of the fixures are to efficiently ____________ merchandise.
______process integration aims to eliminate redundancies and inconsistencies among the multiple processes that a
The RFID tag may be of one of _______ types.
An _______ system is used by retailers for displaying product pricing on shelves.
___________ kind of Buyer is opposite to the apathetic buyer. These buyer represents about 5% of the customer m
The ________ of merchandise is, perhaps the most important reason for customers to patronise a particular outlet.
The element of _________is fast gaining prominence in the world of organised retail.
The challenge for retailers is __________ of the potential in to business opoortunity.
The study of the overall population, age profile, the literacy rates, and socio economis trends is termed as the _____
__________ of retail stores plays an important role compare to other business units.
In terms of ___________,India is considered to be the fourth largest economy.
The concept of CRM is _______.
___________ can be defined as a "Clear and definite plan that the retailers outlines to tap the market and build a lo
___________grows by diversifying in to new businesses by developing new products for new market.
Logically structure follows strategy because organizational structure are build to achieve objectives by _________ th
The stage of family life cycle that the _________ belongs to also largely influences his need.
The concept of __________ emphasises on building customer bonds.
Retailers provide __________ to encourage customers to enrol in the program and use the card.
_________ is not a characteristic of Retail Buyer.
___________ type of retail customers move around the stores at speed.Cover a lot of the store.
___________retail customers will touch many products but focused on the target product group.
___________ retail customers spends a long time in the store. Will slowly move through departments that interest
___________ type of retail customer is the kind of person who is not going to buy anything, no matter how good th
___________ type of retail customer is a person who is outgoing and extroverted. He/She likes to working with and
Independent retailers who use a central buying organization and joint promotional efforts are called a
The oldest and most heavily trafficked city area is called
Retailers such as Benetton, The Body Shop, and Marks and Spencer carry mostly own- brand merchandise. These ar
A_____ fee is the charge many supermarkets impose for accepting a new brand to cover the cost of listing and stock
Which one of the following is NOT a form of direct marketing?
The major reason people give for not shopping on the Internet is _____.
The difference between retail and cost is called:
The fastest growing segment of retailing is __________.
The most important retail marketing decision a retailer has to make is to __________.
__________ includes all of the activities involved in selling goods or services to those who buy for resale or business
A retailer’s ______________ is the key to its ability to attract customers.
Retailing is a marketing function which ----
Prices must be decided in relation to
Discount stores and mass merchandisers falls into
___________ is the sum of all activities associated with selling services or goods directly to final customers for non-b
When the salesperson provide assistance is every phase of the "locate-compare-select" process is known as ______
Telemarketing and internet selling is a type of:
Retailing is marketing function which:
Retail is the _______ stage of any economic activity.
Marketers see the process of retailing as a necessary part of overall _________strategy.
_______ retailers purchase manufacturers’ seconds, overruns, overruns or off seasons at a deep discount.
________stock items ranging from groceries, hardware, and sports equipement to furniture and appliances to comp
A _________ is the smallest unit available for inventory control.
Merchandise that has high demand for a relatively short period of time is referred to as________.
__________enjoy popularity for a limited period of time and usually generate a high level of sales for a short period
__________ is the combination of all products made available in a store and a set of products offered within a prod
The _____ gives the precise items and quantities that need to be purchased for each merchandise line.
__________brands target price-sensitive segment by offering no frills product at a discount price.
________go from one store to another buying only items that are on special discount.( Cherry pickers)
Which channel arrangement usually maximizes suppliers' sales?
The retailing concept:
Which of the following is not an example of nonstore retailing?
The first step in the development of a direct marketing strategy is:
The interactive, multimedia portion of the Internet is called:
Any source of products or services for consumers is referred to as a _____.
Consumers acquiring product through mail, telephone, or computer orders is referred to as _____.
What is not there in the 5 p's of merchandising
_________ method is used to derive the basic level of stock
__________ is appropriate when a retailer wants to maintain a specified ratio of inventory to sales.
________is extremely important and challenging for retailers
The_________gives the precise items and quantities that need to be purchased for each merchandise line
FTZ stands for
The buying cycle starts with
Retailer is a person who sells the goods in a---------.
. The main objective of the management is--------.
Market logistics focuses on
The supply chain concept can help a company locate
The BAV model was given to us by
________ products or services are manufacture under the company's name and sold.
Premium private label_______
Copycat brand is
Big bazaar
Variable pricing by market segement is
________is the practice of offering 2 or more products or services for sale at 1 price.
________offer a discount on the price of specific items when they are purchased.
The pricing strategy which combines prices of 2 or more products in a combo pack is classified as
A ___Store stocks a particular type of merchandise
___ is defined as the exchange of business information , through standard interfaces by using computers.
The____ has been developed and managed on an international basis enabling compatibility for imported and ex
_____ is the fast transforming the way business is being conducted and monitored across the supply chain
Radio Frequency Identification was invented in 1948 by ____
The ___ owns the trademark / product/ service and license the trademark to another party
________ has identified various elements that go into the compositions of a value chain.
________ is a clear and definite plan outlined by the retailer to tap the market.
The _________ provides a clear sense of direction for the organization and distinguishes the firm from all others.
Shopping mall is an example of_________ location.
_________ include the activities associated with collecting, storing and physical distributing the product to buye
The _________defines a series of actions that enables businesses to sell their products to customers.
______includes activities associated with receiving, storing and discriminating inputs to the product.
________are small selling spaces, typically located in the walkways of enclosed malls, airports, college campuse
A_________is a group of retail and other establishments that a planned, developed, owned and managed as a sing
Merchandise that has high demand for a relatively short period of time is referred to as________.
__________enjoy popularity for a limited period of time and usually generate a high level of sales for a short peri
__________ is the combination of all products made available in a store and a set of products offered within a pro
The _____ gives the precise items and quantities that need to be purchased for each merchandise line.
__________brands target price-sensitive segment by offering no frills product at a discount price.
_________is the process by which a retailer attempts to offer right quantity of right merchandise in the right plac
_______ are meant to store products for moderate to long period of time.
Store manager is responsible for
The 5's of retail operation was given by
The interior store design involves of
The exterior store design involves
Digital signage is
End caps are
Cash wraps are
_________ is largely associated with creating the look of the store
Product assortment depth focus on
Direct profit profitability is related to
_______are a part of store exterior design
The element of interior store design is
________is a roof- like structure that bears a signboard, projecting over the entrance of the retail store.
________to retail stores shoul permit easy access to customers
________ are used for storing and displayng merchandise.
________inform the customers about the products, price and special offers and also help customers locate produ
_________relate to a particualr theme being followed throughout the retail store
________ pertain to promotional campaing being carried out in the store, in a particular department.
________signs are to direct customers towards cash counters, gift wrapping areas
________is to inform customers entering the store, that the store is under electronic surveillance
_______has parallel aisles with merchandise on shevles on both the sides of the aisles
In a ______the merchandise is arranged in an assymetrical manner
A _________ is the smallest unit available for inventory control.
Generics are
Slotting fee is related to the costs associated with
The storefronf is______of the personality of the store
_______layout is cost effective
________occurs when a retailer collaborates with the manufacturer or wholesaler to resell an item at an agreed p
________occurs when a misleading price is used to lure customers into the store
The retail store/outlet needs to be registered under the
Promotion of retailling activities on_______is gaining momentum
________is the latest development in the field of retailing
EEO stands for
Option 1 Option 2
First Second
Collection Procurement
On price Off price
Speciality Common
Foreign data interchange Electronic data Interchange
Franchisor Franchisee
Electronic data interchange Rapid identification frequesncy
Hypermarket Supermarket
European article number Indian article number
Walt houstan Garry richards
Latin French
Large quantities Small quantities
Customer Competitors
Time utility Time wastage
Assortement of offerings No interaction
Consumers Competitors
Image Loss
Buying planning
Computerization Competition
Ousourcing Computerization
Credit management Time management
Need recognition Negligence
The weather outside the store The name of the store
Shopping of electronic goods Catalogue shopping
Over telephone Over mail
sells products to other business. sells products to a company that res
Self service Self selection
they offer economic of scale in buying. they can hire good managers.
Day to day performance and results. Over-all long term organizational gr
Superior skill Inferior skills
Increase advertising of sale items Offer the lowest prices in town
buy decision stage. active information gathering stage.
Horizontal Competition Monopolistic Competition
Selling Sorting
Expense Report Index of inventory valuation
2 price Customary
A number of passing on an average day Percentage who do not buy and ave
Merchant wholesalers Full service wholesalers
Organized retailers Unorganized retailers
Organized retailers Street hawkers
Organized retailers Street hawkers
Partnering Franchising
Franchisee Franchiser
Franchising Joint venture
Speciality store Hypermarket
Branding small operator
Off price retailers Hawkers
Catalogue shopping Retailling
Drug speciality store saloons
Catalogue shopping Retailling
Retailling Window shopping
Corruption recession
Increasing Decreasing
Peter Drucker Harry Stockman
Retail plan Retail strategy
Plan Goal
Residential Central
Outbound Logistics Inbound Logistics
Retail chain Retail brand community
Retail value chain Retail brand community
Outbound Logistics Inbound Logistics
Retail outlet Wholesalers
Hypermarket Supermarket
Store name and logo. . institutional signage.
Growth stage Embyonic Stage
Haats Mandis
Functional Appraoch Business Appraoch
Unorganized Reatilling Organized retailling
Electronic article surveillance Bar Code
Focused fulfillers Time killers
Green sourcing Green logistics
Political Social
CRM HRM
Fixtures Planogram
Single Leader
System Staff
Selling space area of external location
Wholesaler Agent
Retail Wholesale
Producer wholesaler
Minimum Retail price Maximum Retail price
self service stores chain stores
Hawkers and peddlers cheap jacks
Super bazaar Departmental store
Wholesale trade Retail trade
sells products to other businesses sells products to a company that res
Over the telephone Through retail stores
. sales of electronic items catalog shopping
Direct selling In home reatilling
Direct marketing Auto matic selling
Merchandising conglomerate Corporate chain store
Merchant wholesalers Full service wholesalers
Planning the infrastructure to fulfill demand Implementing physical flows of mater
Storage warehouse Distribution warehouse
Retailing involves only the sale of tangible goods. Retailing is the initial stage in the di
grading commodities such as vegetables scrambled merchandising
Intensiive Exclusive
Location Product
Second Third
population customer
Retail Systematic
Job analysis Job Searching
Second Third
Decision Data
Secondary Data Primari data
Hall seller Retailer
SCM ERP
Organizational The Relator
The driver buyer The Socializer
Sales Forcast Increasing Sales
The relator The Driver Buyer
Merchandise Focused Fullfiller
Assortment Planning Merchandise Planning
Merchandise Management Financial Managemnt
Selling Communication
Direct Communication Visual Communication
Hold and Display Put and Dispalay
Business Customer
Three Four
MIS EDI
The Self Actualizing General
Range Size
Price Range
Branding Labeling
Political Demographic
Location Business
Purchasing Power Parity Marketing Power Parity
Four- fold Three- Fold
Strategy marketing plan
Hall seller Retailer
defining implementing
Hallseller Retailer
TQM CRM
Incentives Bonus
The Apathetic Buyer The self Actualizing Buyer
Focused FulFillers Product Groupies
General Browsers Time Killers
Focused FulFillers Product Groupies
The Apathetic Buyer Focused Fullfiller
Focused FulFillers The self Actualizing Buyer
Merchandising conglomerate Corporate chain store
Regional shopping center prime location
Creative label private label
Inventory slotting
Catalogue retailling telemarketing
Lack of touch security concerns
Profit Markdown
Non store retailling Warehouse stores
identify its target market choose the right service response it
Retailling wholesaling
Location pricing system
sells products to other business sells products to a company that res
The product Comsumer
High-mark up, lower volume group Low-mark up, higher volume group
Retailing Wholesaling
Self-service Self-selection
Multilevel marketing Network marketing
sells products to other businesses sells products to a company that res
first middle
distribution marketing
off price catalogue
kiraana store hyper market
Stock keeping unit store house
Fashion merchandise Fads
Fashion merchandise Fads
Seggregation Differentiation
Model stock plan Stock keeping plan
Specific common
Movers Packers
Intensiive Exclusive
Is used by all reatilers focuses on a firm's competitive adva
Direct selling Direct marketing
Customer response Presenting the message
The world wide web Video kiosks
Retail outlet Contact point
Ousourcing Outlet shopping
Product Price
Basic stock method Percentage variation method
Basic stock method Percentage variation method
Assortment planning Misarrangement
Assortment planning Misarrangement
First tade zone Foreign trade zone
Consideration Awareness
Large quantities Small Quantities
Customer satisfaction Dissatisfaction
Planning the infrastructure to fulfill demand Not loacting storages
Superior suppliers Warehouse owners
Garry richards Philip kotler
Private label Lifestyle branding
Competes on Quality Competes on price
Original brand Good quality
Good quality Sold exclusively by the retailer
Second degree price discrimination First degree price discrimination
Coupons Multiple unit pricing
Coupons Multiple unit pricing
Segmented pricing Discount pricing
Convenience Speciality
Bar coding Electronic label
electronic data interchange European article number
Radio Freqency Identification Electronic label
Harry German Henry Fayol
Franchisor Franchisee
Philip Kotler Michael Porter
Retail Strategy Diversification
mission statement brand equity
Free standing Destination
inbound logistic outbound logistics
Retail value chain Retail Format
outbound logistics inbound logistics
Merchandise Kiosks Free Standing
Shopping Centre Merchndise kiosks
Staple Merchandise FadMerchandise
fads staple
Merchandise SKU
model stock plan assortment
generic copy cat
Merchandise management procurement
Storage warehouse Distribution warehouse
non assortment of goods No attention towards customers
Stockman Hudson
Board passage
Fixtures Sound in interiors
Visual content End of aisles
Visual content End of aisles
Loop layout Checkout areas
SCM Visual merchandising
Number of categories per product lines Items and variants in each category
Measuring a product's handling costs Measuring a product's sales cost
The shop front Space in interior
The shop front Atmosphere
tHe store marquee The shop front
Entrances Windows
Space planning Floorings
Floorings Graphics and signage
Theme graphics Campaign graphics
Theme graphics Campaign graphics
Merchandise related Directional signs
Merchandise related Directional signs
Grid layout Racetrack
Assortmet Category
Unbranded versions of common products Goods for specific category
When distributors piles the stock When supermarkets accept a new
Reflection Rejection
Horizontal pricing Vertical pricing
Horizontal pricing Vertical pricing
Music license Companies act
TV Radio
Physical selling Direct marketing
Economic employment opportunity Equal employment opportunity
Option 3
Third
Distribution
One price
Multi store
RFID
Licensor
Electronic surveillance
Retail store
American article number
Harry stockman
English
Wholesale
Government
Place wastage
No sale
Government
Profit
Organizing
Riots
Complaining
Risk management
Ignorance
The color of the store
Retail shopping
Over internet
sells products to final consumers.
Limited service
they integrate wholesaling and retai
Identifying the strengths and weak
Inferior resources
always be well stocked with the bas
purchase stage.
purchase stage.
location analysis
Statement of cash flow
Flexible
Percentage who do not enter the st
Limited service wholesalers
Street hawkers
Small operators
Small operators
Consumer forum
Retailer
Store Department
Supermarket
Supermarket
Supermarket
speciality store
merchants
Surfing
Grooming centres
Window shopping
Surfing
pollution
Curbing
Michael porter
Retail composition
Vision
Destination
Outward Logistics
Retail loyal customers
Retail loyal customers
Outward Logistics
Merchandise Kiosks
Shopping center
lifestyles graphics
Mature Stage
Kirana
Market Approach
E-tailing
RFID
General Browsers
Green Infrastructure
Economic
Infrastructure management
Tonnage merchandising
Odd
Space
Crowd
Retailer
conventional
Agent
Minimum rate of profit
shopping by post
second shop
Multiple shop
Direct marketing
. sells products to final consumers
Over internet
computerized store
E-tailling
Direct selling
Retailer co-operative
Controlling physical flows of materials and final goods
Automated warehouse
Manufacturers and wholesalers are a
the arrangement of goods by size in
Selective
Store
First
management
Formal
Job Creating
First
Retail Strategy
Processed data
Customer
CSR
Socializer
The relator
Profit Earning
The Analytical
General Browsers
Store Management
Marketing Management
Planning
Indirect communication
show and display
Sales
One
ESL
Special
Price
Convenience
Conversion
Psychographic
Manager
Selling Power Parity
Two- Fold
Retail Strategy
Marketer
coordinating
Customer
Six Sigma
Information
The driver Buyer
Time Killers
Product Groupies
Pleasure Seeker
Pleasure Seeker
The Socializer Buyer
urban district
house
initiation
personal selling
too difficult
Income
Hypermarkets
select the service mix
bartering
promotion system
sells products to final consumersb.
Storing
High-mark up, higher volume group
Logistics
Limited service
Direct marketing
sells products to final consumers
last
buying
franchisee
supermarket
warehouse
Fashion goods
Fashion goods
Assortment
assortment paln
generic
Cherry pickers
selective
Ignores customers needs
Electronic retailing
Business definition
CD-ROM catalogues
Transaction point
Non traditional shopping
Place
Week's supply method
Week's supply method
No tracking
The range plan
Fresh trade sone
Purchase awareness
Who does wholesaling
No promotion
No space allotment
Customers
Maslow
Fads
Competes on marking
Good price
Everyday high pricing
Third degree price discrimination
Clearance markdowns
Clearance markdowns
Allowance pricing
Departmental store.
Electronic data interchange
bar code
Electronic surveillance
Harry Stockman
Frachise
Darwin
Retail format
penetration strategy
Traditional Set up
operations
Brand value
operations
shopping centre
Free Standing Locations
Fashion Merchandise
necessities
assortment of products in the stor
category
premium
distribution
Automated warehouse
Recruiting and training employee
Young & Rubicam
External front
Lights of aisles
Fixtures
Fixtures
Store front
Store design
No of items
Measuring a product's manufactur
Atmosphere
Windows
Atmosphere
Lighting
Fixtures
The arcade front
Promotional graphics
Instructional signs
Courtesy signs
Courtesy signs
Free flow
Free flow
Stock keeping unit
Goods for a target
When manufacturers markets the
Negligence
Free flow
Price discrimination
Price discrimination
Consumer act
Social Media
Technology and e-commerce
Equal employemnt oustsourcing
Option 4
Last
Accumulation
Second price
Megastore
Electronic survelliance
Provider
Video conferencing
Speciality store
Indonesian article number
Philip kotler
German
Bulk
Environmentalists
Ownership issues
No promotion
Environmentalists
Competition
Supervizing
Rivalry
Credit management
Capital management
Avoidance
The assortemnt in the store
Retail shopping using internet
Through more than one channel
sells products for ones own use
Self sufficient
they centralize function.
Competitive environment
Low quality
not sell any of the brand names the competition is selling.
post-purchase evaluation stage.
Buying
Income Statement
Leader
No entry registered
Brokers and agents
Small operators
Unorganized retailers
Convenience stores
Wholealer
Leased Departments
Small operators
Small operators
Small operators
hypermarket
stall owners
Window shopping
gyms
Direct marketing
Direct marketing
globalization
Stabilizing
Garry richards
Goal
Mission statement
Street stall
Inward logistics
Distributors
Distributors
Inward logistics
Hawkers
speciality stores
television advertising
Shakeout Stage
Public distribution System
Innovative appraoch
Urbanization
Stock keeping unit
Analytical
Green Technology
Technological
Facility management
Window display
Multi Unit
Stock
Employees
storekeeper
Manufacturing
Retailers
Maximumrate of profit
departmental stores
retailers
second shop
Indirect marketing
sells products for one's own use
over more than 1 channel
retailing and shopping through internet
Catalog Retailling
buying service
Voluntary chain
Brokers and agents
Stocking of goods
Retail outlet
Retailing must involve the use of a store.
a retailer's collecting an assortment of goods from various sources, and
Voluntary
Employees
Fourth
organization
Informal
None of them
Fourth
Selling
Meta data
Channel Partner
CRM
Analytical
Normal buyer
Store management
Socializer Buyer
Product Groupies
Vendor Management
Sales management
Marketing
data communication
Display
Profit
Two
E-Retailing
Pleasure Seeker
Advertise
Place
Identification
General
Management
Producing Power Parity
Five- Fold
Consumer Strategy
Supplier
implementing
Industrialist
SAP
Coupens
The group buyer
Apathetic Buyer
Pleasure Seeker
Self-Actualizing Buyer
General Buyer
The Driver Buyer
Voluntary chain
Central business district
retail label
stocking
direct mail
Unfamiliar merchants
markup
category killers
Develop a nice store atmosphere
purchasing
Store personnel
sells products for one’s own use
stocking
Low markup, lower volume group
Supply
Full Service
Indirect marketing
sells products for one's own use
intermidiate
Supply
Selling
Speciality Store
Rest house
Regular goods
Regular goods
Resstoration
Restoration plan
uncommon
Hawkers
Voluntary
Can be adopted fairly easily by a retailer
Mail order
Customer contact
Video catalogues
Distribution outlet
In home shopping
Patience
Stock to sales method
Distortment
The model stock plan
Foreign tourist zone
After sales
Who only promotes
No planning
No transportation
Stakeholder
Young & Rubicam
Fashion labels
Competes on packaging
Imitate manufacturer's brand
Everyday low pricing
Price bundling
Price bundling
Promotional markdowns
Product bundle pricing
Retail label
RFID
electronic label
CCTV
Philip kotler
Licensee
Henry
Centralization
vision statement
Road side location
procurement
Brand Value chain
procurement
traditional
Speciality stores
Visual Merchandise
fashion
category killers
SKU
Specific
operation
SKU
no paying heed to customer complaints.
Pal & bayrom
Fixtures
Store marquee
passage
passage
Store back
Store marquee
Storage area for products
Fixtures
Entrances
Windows
Signage
The angled front
Ceilings
Directional signs
Instructional signs
Instructional signs
Typical layout
Typical layout
Warehouse
Goods for senior citizens
When a marketer negotiates on price
Avoidance
Typical layout
Deceptive pricing
Deceptive pricing
Shops and establishment act
Newspapers
Word of mouth
Equal employees outsourcing
Correct Answer
Last
Distribution
Off price
Speciality
Electronic data Interchange
Franchisor
Rapid identification frequesncy
Supermarket
European article number
Harry stockman
Latin
Small quantities
Customer
Time utility
Assortement of offerings
Consumers
Image
planning
Computerization
Ousourcing
Risk management
Need recognition
The assortemnt in the store
Retail shopping using internet
Through more than one channel
sells products to final consumers.
Limited service
they centralize function.
Over-all long term organizational growth.
Superior skill
always be well stocked with the basic items that customers would expect to find in your store.
location analysis
Income Statement
Flexible
A number of passing on an average day
Merchant wholesalers
Organized retailers
Franchising
Franchisee
Leased Departments
Supermarket
Hypermarket
Hypermarket
speciality store
Off price retailers
Catalogue shopping
Drug speciality store
Direct marketing
Direct marketing
globalization
Increasing
Michael porter
Retail strategy
Mission statement
Destination
Outbound Logistics
Retail brand community
Retail value chain
Inbound Logistics
Merchandise Kiosks
Shopping center
television advertising
Growth stage
Mandis
Market Approach
Organized retailling
Electronic article surveillance
Time killers
Green sourcing
Economic
CRM
Window display
Odd
System
Selling space
Retailer
Retail
Retailers
Maximum Retail price
chain stores
Hawkers and peddlers
Super bazaar
Direct marketing
. sells products to final consumers
over more than 1 channel
retailing and shopping through internet
Catalog Retailling
Direct selling
Planning the infrastructure to fulfill demand
Storage warehouse
Manufacturers and wholesalers are acting as retailers when they sell goods and services to final consumers.
a retailer's collecting an assortment of goods from various sources, and selling in small amounts
Exclusive
Location
First
population
Retail
Job Analysis
First
Retail Strategy
Primary data
Retailer
CRM
The relator
The driver Buyer
Sales Forecast
The Analytical
Focused FullFillers
Assortment Planning
Merchandise Management
Planning
Visual Communication
Hold and Display
Business
Two
ESL
The Self Actualizing
Range
Convenience
Conversion
Demographic
Location
Purchasing Power Parity
Two-Fold
Retail Strategy
Retailer
Implementing
Customer
CRM
Incentives
The group buyer
Time Killers
Product Groupies
Pleasure Seeker
The Apathetic Buyer
The Socializer Buyer
Central business district
private label
slotting
personal selling
security concerns
markup
Non store retailling
identify its target market
wholesaling
Location
sells products to final consumersb. sells products to a company that resells them
The product
Low-mark up, higher volume group
Retailing
Full Service
Direct marketing
sells products to final consumers
last
distribution
off price
hyper market
Stock keeping unit
Fashion merchandise
Fads
Assortment
Model stock plan
generic
Cherry pickers
Intensiive
Can be adopted fairly easily by a retailer
Direct selling
Business definition
The world wide web
Retail outlet
In home shopping
Patience
Basic stock method
Assortment planning
The model stock plan
Foreign trade zone
Awareness
Small Quantities
Customer satisfaction
Planning the infrastructure to fulfill demand
Superior suppliers
Young & Rubicam
Private label
Competes on Quality
Imitate manufacturer's brand
Everyday low pricing
Third degree price discrimination
Price bundling
Coupons
Speciality
Electronic data interchange
European article number
Radio Freqency Identification
Harry Stockman
Frachise
Michael Porter
Retail Strategy
mission statement
Destination
outbound logistics
Retail value chain
inbound logistics
Merchandise Kiosks
Shopping Centre
Fashion Merchandise
fads
assortment of products in the store.
model stock plan
generic
Merchandise management
Storage warehouse
Recruiting and training employees
Pal & bayrom
Fixtures
Store marquee
Visual content
End of aisles
Checkout areas
Visual merchandising
Items and variants in each category per product line
Measuring a product's handling costs
The shop front
Atmosphere
tHe store marquee
Entrances
Fixtures
Graphics and signage
Theme graphics
Directional signs
Instructional signs
Grid layout
Free flow
Stock keeping unit
Unbranded versions of common products
When supermarkets accept a new brand
Reflection
Grid layout
Vertical pricing
Deceptive pricing
Shops and establishment act
Social Media
Technology and e-commerce

Semester-VI MCQ

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Sr.

no Unit Question Option 1 Option 2

f The Number Of Sources And Destinations

Unit Costs In Each Row And Column

imum value in that table

t Job And Time For Startion Of First Job

Same And Zero

imum value in that table

cy in terms of another country’s currency

must be paid in order to obtain one unit of another currency

sk quotes for a currency

foreign central bank.

k by holding international securities whose price move independently

sudarshan kriya heart -centered Mantra meditation Sudarshan kriya

Process Consultation Model

Power distance index

_____ techniques include love and affection,association,fear,claims,safety,security etc

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