WORFORCE OPTIMIZATION

Welcome
to Insperity
We wanted to take this opportunity to welcome you to Insperity. In this toolkit,
you’ll find the information you need to get started with Insperity Premier™, get
to know your health care benefit options, access discounts and useful resources
available to you through Insperity® MarketPlace™ Perks at Work and more.

TABLE OF CONTENTS

3 — Get to know Insperity Premier

5 — Insperity Benefits Quick Guide to Coverage and Care

7 — Meet ALEX®, a tool to help you choose coverage

8 — Insperity® MarketPlace™ Perks at Work

 Get to know Insperity Premier
The Insperity Premier™ platform makes it easy and convenient to learn about your group health plan
coverage options and complete your enrollment in the Insperity Group Health Plan and Health Care
Flexible Spending Account – right from your computer at home or work, anytime, 24 hours a day.

CREATE AN INSPERITY PREMIER ACCOUNT

For new employees
Go to portal.insperity.com and select Create Account.

1. Enter your Last Name, Date of Birth and Social Security Number.
2. Create a unique user name.
3. Create your password.
4. If you receive an error message, please call the Contact Center at 866.715.3552
(7 a.m to 7 p.m. CT Monday - Friday).

For rehired employees

Go to portal.insperity.com and log in using your existing Insperity Premier account
username and password.

• If you forgot your password, use the link or call the Insperity Contact Center at
866.715.3552 (7 a.m to 7 p.m. CT Monday - Friday).
• When you first log in, Insperity sees you as a former employee of your previous
company, not as an employee of your current company.
• Once you complete your new hire forms, the system will register you as an employee
of your current company and will show your current company information.

COMPLETE YOUR BENEFITS ENROLLMENT – TIME SENSITIVE

Log into Insperity Premier.
Under Benefits Enrollment, you can:

• Enroll in benefits.
• Access ALEX®, an interactive benefits enrollment tool.
• View your personalized enrollment deadlines.
– Group Health Benefits enrollment deadline is 30 days from your eligibility date.
– Flexible Spending Account enrollment deadline is 30 days from your hire date.
– Voluntary Life Insurance enrollment deadline for guaranteed issue amounts
is 30 days from your eligibility date.
– Commuter Benefits (Wage Works) enrollment is available at any time.
The deadline is the tenth of each month for the following month’s
commuter expenses.*

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*For the Long Island Rail Road (LIRR), it must be submitted by the fourth of each month.

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 Get to know Insperity Premier (continued)

FREQUENTLY ASKED QUESTIONS

When will I receive my medical and/or dental I.D. cards?
Allow four weeks for your insurer to mail your membership ID card(s) to your home
address. There is no ID card issued or required to visit a VSP network doctor. If you
need services before your cards arrive, you may call the Insperity Contact Center
at 866.715.3552 (7 a.m to 7 p.m. CT Monday - Friday) to confirm whether your
coverage has become active in your insurer’s system.

I forgot my username and/or password. What can I do?

If you cannot remember your username or password, select the link on the login
page. The system will ask you a few challenge questions to verify your identity. If
you cannot remember the answers to your challenge questions, you may call the
Insperity Contact Center at 866.715.3552 (7 a.m to 7 p.m. CT Monday - Friday)
for assistance.

A self-paced benefits orientation is available on Insperity Premier. Please note that

you must first create an account to access it.

Benefits > Resources > Employee Self-Paced Orientation

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 Insperity Benefits Quick Guide
to Coverage and Care
When you enroll during your initial eligibility period, your coverage will be effective as of your
Insperity Group Health Plan eligibility date. Your coverage information, including your ID card,
will generally be available via your insurer’s member services website and app within five
business days of Insperity receiving your completed enrollment request. If you are not able
to register on your insurer’s member services site after five business days, call the Insperity
Contact Center for assistance.

INSPERITY GROUP HEALTH PLAN MEMBER SERVICES MEMBER

MOBILE APP
COVERAGE OPTION PHONE NUMBER SERVICES WEBSITE
UnitedHealthcare Choice Plus 866.873.3902 myuhc.com UnitedHealthcare
UnitedHealthcare Out-of-Area
UnitedHealthcare Options PPO Hawaii
UnitedHealthcare of 800.624.8822 myuhc.com UnitedHealthcare
California HMO
Blue Shield of California 855.256.9404 blueshieldca.com Blue Shield of California

Kaiser Permanente 800.464.4000 kp.org Kaiser Permanente

of California
Kaiser Permanente 800.966.5955 kp.org Kaiser Permanente
of Hawaii
HMSA BlueCross 800.776.4672 hmsa.com HMSA Online Care®
BlueShield of Hawaii
Tufts (HMO options) 800.462.0224 mytuftshealthplan.com Tufts Health Plan

Tufts (PPO and 866.352.9114 mytuftshealthplan.com Tufts Health Plan

HDHP options)
UnitedHealthcare 877.816.3596 myuhc.com UnitedHealthcare
Dental PPO
Vision Service Plan (VSP) 800.877.7195 vsp.com VSP Vision Care On the Go

Visit Insperity Premier Visit Insperity Premier

online at portal.insperity.com online at portal.insperity.com
to view coverage details for: to view coverage details for:

• Insperity Group Health Plan • Insperity Group Health Plan

• Insperity Health Savings Account Program • Insperity Health Savings Account Program
• Insperity Health Care Flexible Spending Account Plan • Insperity Health Care Flexible Spending Account Plan
• Life, Personal Accident and Disability Insurance • Life, Personal Accident and Disability Insurance
• Additional benefits • Additional benefits

Questions? Call the Insperity Contact Center weekdays, Questions? Call the Insperity Contact Center weekdays,
7 a.m. to 7 p.m. CT 866.715.3552 7 a.m. to 7 p.m. CT 866.715.3552
email: contactcenter@insperity.com email: contactcenter@insperity.com

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 REGISTER ON MYUHC.COM AND DOWNLOAD
THE UNITEDHEALTHCARE® APP
• Access your Member ID card
• Find and compare network providers and facilities
• Estimate costs by service, treatment or condition
and save on covered care
• Access virtual visits through Teladoc, Amwell or
Dr. on Demand
• Manage prescriptions
• Check claims
• View deductibles, copays and coinsurance
• View your Optum Bank HSA balance
• View your UnitedHealthcare FSA balance
The Insperity Employee Assistance Program
Administered by Optum®
• Available to all Insperity employees and their family members
• Most services available at no cost to employees
• 24/7 access to registered nurses and counselors
• Virtual visits with behavioral health providers
• Legal and financial consultations
• Child and elder care referrals
• Disaster recovery resources
Call 866.402.0003, 24 hours a day, 7 days a week
or visit liveandworkwell.com, access code Insperity
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If you’re enrolling in a regional Tufts, Kaiser, Blue
Shield or HMSA medical coverage option, you can also
use your insurer’s Member Services site and app to
access ID cards, claims, virtual care options, provider
directories, cost estimator tools and more. Contact
your insurer’s Member Services for details.
The Insperity Employee Assistance Program
Administered by Optum®
• Available to all Insperity employees and their family members
• Most services available at no cost to employees
• 24/7 access to registered nurses and counselors
• Virtual visits with behavioral health providers
• Legal and financial consultations
• Child and elder care referrals
• Disaster recovery resources
Call 866.402.0003, 24 hours a day, 7 days a week
or visit liveandworkwell.com, access code Insperity
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 How ALEX® works
WHAT IS ALEX?
ALEX® is an interactive decision support tool that will
help you select the best coverage for you and your
family. When you talk to ALEX, he’ll ask you a few
questions about your health care needs, crunch some
numbers and point out what makes the most sense
for you. ALEX will appear on screen when you begin
the enrollment process; if you already know which
plan you want, you can bypass this step.
HOW LONG WILL THIS TAKE?
Most users spend about 10 minutes with ALEX, but it
depends on how much guidance you need. You can try
multiple scenarios and visit as often as you like during
your enrollment period.
HOW SHOULD I PREPARE?
ALEX will ask you to estimate what type of medical
care you might need (doctor visits, surgeries, ER visits,
prescriptions, etc.), so you may want to tally those up
and talk to your family about their needs, but ALEX can
also help you come up with some estimates.
Meet ALEX online
in Benefits Enrollment
at portal.insperity.com.
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HOW DOES ALEX KNOW WHAT COVERAGE
OPTIONS WILL WORK FOR ME?
ALEX takes the amount each coverage option would
cost you (your contribution rate) and adds that to the
amount it would cost for the services you might use.
Then he’ll recommend the least expensive coverage
option for your needs.
WHY DOES ALEX ASK ABOUT MY TAX
FILING STATUS?
When you talk to ALEX about your health care needs,
he’ll also ask about your annual income and tax filing
status. This is so he can help recommend a tax savings
option, such as a Health Savings Account (HSA) or
Health Care Flexible Spending Account (FSA), that will
work with your medical coverage.
ALEX will then suggest an annual contribution amount
based on your anticipated out-of-pocket health care
expenses, and calculate how much you can expect to
save in taxes by contributing to an HSA or FSA.
HOW DO I USE ALEX?
You can access ALEX in online benefits enrollment
on portal.insperity.com using any computer, tablet or
smartphone with a current operating system and web
browser. Speakers or headphones are recommended
for the full conversation; however, you can select
closed captioning if needed.
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 Employee perks, discounts,
classes and more
Insperity® MarketPlace™ Perks at Work is our free employee perks and discounts platform. Joining
gives you access to 30,000 discounts and perks nationwide. You can even invite friends and family
to join in the savings!

Plus, receive free access to thousands of virtual courses through the Community Online Academy.

Go to portal.insperity.com, click on Marketplace on the left-hand navigation under “Company.”

Sign up for free and follow the instructions to activate your account.

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NSP_82-1822-1021 | SOP-P0621-9019
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