CONTENTS

CHAPTER TITLE PAGE NO.

NO.

I INTRODUCTION 1

II REVIEW OF LITERATURE 12

III RESEARCH METHODOLOGY 16

IV ANALYSIS AND INTERPRETATION 20

V FINDINGS AND SUGGESTION 47

CONCLUSION 50

BIBLIOGRAPHY 51

QUESTIONNAIRE 52
 LIST OF TABLES

Table No. Titles Page No.

4.1 Distribution of respondents according to gender 20

4.2 Distribution of respondents according to their age 21
4.3 Distribution of respondents according to their 22
educational qualification
4.4 Distribution of respondents according to their 23
cadre
4.5 Opinion about to know the Grievance procedure 24
4.6 Grievance procedure statements have clear 25
information
4.7 Company communication system is effective 26
4.8 The communication system is easily accessible 27
4.9 The grievance procedure is simple 28
4.10 Grievance procedure is understandable 29
4.11 Grievances are solved within the stipulated period 30
4.12 The wage payment is one among the grievance to 31
be redressed
4.13 The salary and wage payment is commendable 32
4.14 The hr policies (OT, Leave, Transfer, Loan, 33
Insurance) in your company is one among the
grievance to be redressed
4.15 The appraisal system is one among the grievance 34
to be redressed
4.16 The relationship with co-workers and peer group 35
is one among the grievance redressed
4.17 You have a supportive and co-operative with peer 36
group
4.18 The work environment is one among the grievance 37
redressed
4.19 The promotion is one among the grievance 38
redressed
4.20 The suggestions provided by you is accepted your 39
supervisor
4.21 The grievance redressal procedure has helped 40
your management to avert disputes
4.22 The grievance redressal procedure in your 41
company has improved the work culture
4.23 The grievance redressal procedure in your 42
company has removed the employee
dissatisfaction and discontent
 LIST OF CHARTS

Chart No. Titles Page No.

4.1 Distribution of respondents according to gender 20

4.2 Distribution of respondents according to their age 21
4.3 Distribution of respondents according to their 22
educational qualification
4.4 Distribution of respondents according to their 23
cadre
4.5 Opinion about to know the Grievance procedure 24
4.6 Grievance procedure statements have clear 25
information
4.7 Company communication system is effective 26
4.8 The communication system is easily accessible 27
4.9 The grievance procedure is simple 28
4.10 Grievance procedure is understandable 29
4.11 Grievances are solved within the stipulated period 30
4.12 The wage payment is one among the grievance to 31
be redressed
4.13 The salary and wage payment is commendable 32
4.14 The hr policies (OT, Leave, Transfer, Loan, 33
Insurance) in your company is one among the
grievance to be redressed
4.15 The appraisal system is one among the grievance 34
to be redressed
4.16 The relationship with co-workers and peer group 35
is one among the grievance redressed
4.17 You have a supportive and co-operative with peer 36
group
4.18 The work environment is one among the grievance 37
redressed
4.19 The promotion is one among the grievance 38
redressed
4.20 The suggestions provided by you is accepted your 39
supervisor
4.21 The grievance redressal procedure has helped 40
your management to avert disputes
4.22 The grievance redressal procedure in your 41
company has improved the work culture
4.23 The grievance redressal procedure in your 42
company has removed the employee
dissatisfaction and discontent