MODULE CONTENT

COURSE TITLE: Food and Service Management

MODULE TITLE Definition, functions and tools of management and work improvement techniques.
NOMINAL DURATION: 6 HRS

SPECIFIC LEARNING OBJECTIVES:

At the end of this module you MUST be able to:

1. Identify the tools of management
2. Identify and discuss the tangible and intangible tools of management
3. Discuss the organization chart, structure and function.
4. Enumerate the work improvement techniques

ASSESSMENT METHOD/S:
Recitation
Written exam
Performance test
REFERENCE/S:
https://www.proofhub.com/articles/tips-to-improve-work-performance

Foodservice Management (tenth edition), June Paynr-Palacio and Monica Theis

Peter Drucker in his 1954 book, The Practice of Management.

Bulacan Date Developed:

Bachelor of Technical-Vocational Teacher
Educaion
January 2021 1 of 6
Polytechnic Date Revised:
FOOD AND SERVICE
College
MANAGEMENT
FSM 323 Document No. Developed by:
RUEL RENZ S. MAGNO Revision # 00
 Information Sheet FSM 323 - 5
Definition, functions and tools of management and work improvement techniques.
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:

1. Identify the tools of management

2. Identify and discuss the tangible and intangible tools of management
3. Discuss the organization chart, structure and function.
4. Enumerate the work improvement techniques

Tools of Management
Directors of foodservice commonly use the organization chart as a means of explaining and clarifying the
structure of an organization. They also use job descriptions, job specifications, and work schedules as
devices for the clear presentation of personnel and their responsibilities to top management and to
employees. These mechanical or visual means are indispensable in the able direction and supervision of a
foodservice, and for convenience they may be called tools of organization and management. Job
descriptions, job specifications, work schedules and performance appraisals as tools of management are
discussed
Tools of Management:
1. Strategic Planning.
2. Customer Relationship Management.
3. Employee Engagement Surveys.
4. Benchmarking.
5. Balanced Scorecard.
1. Strategic planning
It is an organization's process of defining its strategy, or direction, and making decisions on allocating its
resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation
of the strategy.

2. Customer relationship management

It is a process in which a business or other organization administers its interactions with customers,
typically using data analysis to study large amounts of information.

3. Employee Engagement Surveys.

It is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively,
the nature of the relationship between an organization and its employees. An "engaged employee" is
defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to
further the organization's reputation and interests. An engaged employee has a positive attitude towards
the organization and its values

4. Benchmarking
It is the practice of comparing business processes and performance metrics to industry bests and best
practices from other companies. Dimensions typically measured are quality, time and cost.
Bulacan Date Developed:
Bachelor of Technical-Vocational Teacher
Educaion
January 2021 2 of 6
Polytechnic Date Revised:
FOOD AND SERVICE
College
MANAGEMENT
FSM 323 Document No. Developed by:
RUEL RENZ S. MAGNO Revision # 00
Benchmarking is used to measure performance using a specific indicator (cost per unit of measure,
productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure)
resulting in a metric of performance that is then compared to others

Also referred to as "best practice benchmarking" or "process benchmarking", this process is used in
management in which organizations evaluate various aspects of their processes in relation to best-practice
companies' processes, usually within a peer group defined for the purposes of comparison. This then
allows organizations to develop plans on how to make improvements or adapt specific best practices,
usually with the aim of increasing some aspect of performance. Benchmarking may be a one-off event, but
is often treated as a continuous process in which organizations continually seek to improve their practices.

5. Balanced Scorecard.
It is a strategy performance management tool – a semi-standard structured report that can be used by
managers to keep track of the execution of activities by the staff within their control and to monitor the
consequences arising from these actions.

The phrase 'balanced scorecard' primarily refers to a performance management report used by a
management team, and typically this team is focused on managing the implementation of a strategy or
operational activities – in a recent survey[1] 62% of respondents reported using Balanced Scorecard for
strategy implementation management, 48% for operational management. Balanced Scorecard is also used
by individuals to track personal performance, but this is uncommon – only 17% of respondents in the
survey using Balanced Scorecard in this way, however it is clear from the same survey that a larger
proportion (about 30%) use corporate Balanced Scorecard elements to inform personal goal setting and
incentive calculations.

Tangible motivational tools include money, holidays, and other tangible perks and benefits in the
workplace, whereas intangible tools of employee motivation include verbal and written
acknowledgement of employee contribution, celebration of memorable dates such as birthdays,
anniversaries and achievements, developing effective work environment etc.

Organization Chart
An organizational chart, also called organigram or organogram, is a diagram that shows the
structure of an organization and the relationships and relative ranks of its parts and positions/jobs. The term
is also used for similar diagrams, for example ones showing the different elements of a field of knowledge
or a group of languages.
The organization chart is a diagram showing graphically the relation of one official to another, or
others, of a company. It is also used to show the relation of one department to another, or others, or of one
function of an organization to another, or others. This chart is valuable in that it enables one to visualize a
complete organization, by means of the picture it presents.
A company's organizational chart typically illustrates relations between people within an
organization. Such relations might include managers to sub-workers, directors to managing directors, chief
Bulacan Date Developed:
Bachelor of Technical-Vocational Teacher
Educaion
January 2021 3 of 6
Polytechnic Date Revised:
FOOD AND SERVICE
College
MANAGEMENT
FSM 323 Document No. Developed by:
RUEL RENZ S. MAGNO Revision # 00
executive officer to various departments, and so forth. When an organization chart grows too large it can be
split into smaller charts for separate departments within the organization. The different types of organization
charts include:

 Hierarchical
 Matrix
 Flat
Work improvement techniques:
1. Set clear milestones
Setting clear milestones is important in both personal and professional life. As human beings, we have a
habit of shooting for the stars and the same reflects in the goals we set. Now, it’s ok to be a little bold but
when it comes to “goals”, it’s much better to think clearly and be realistic.
 Keep your eye on the deadline
 Save all the important dates on an online calendar
 Improve your project evaluation skills
 Treat every milestone as a learning experience

2. Plan and prioritize

If it seems like you’ve heard this point before, you’re right. Organizing, planning, and prioritizing are a
crucial part of our daily routine. In fact, there are several articles over the internet that provide valid reasons
for the same. These are some simple workplace habits and time management tips that help you get things
done in time and improve your overall work performance.
 Understand the difference between “urgent” and “important”. Always focus on tasks that need
immediate attention
 Try ordering your tasks by estimated effort
 Uncertainty is a reality. So, be flexible and adaptable – but keep priorities in mind
3. Plan your meetings well
Plan your meetings well
Meetings are powerful, but they are widely misunderstood. Planning and scheduling meetings is a common
practice in almost every workplace. That’s why it is important to carefully plan each meeting in order to
make it “most effective”.
 Before sending invites for the meeting, ask yourself if it’s really needed
 Check everyone’s availability and pick the best time for the meeting
 Provide as much detail as you can for pre-preparation
 Save a time slot for meeting and sum it up in the given time frame

4. Communicate better

Bulacan Date Developed:

Bachelor of Technical-Vocational Teacher
Educaion
January 2021 4 of 6
Polytechnic Date Revised:
FOOD AND SERVICE
College
MANAGEMENT
FSM 323 Document No. Developed by:
RUEL RENZ S. MAGNO Revision # 00
Communication is a two-way street. Effective communication is a practice that makes you certain about
things at work, learn new and improved ways to achieve better results, and finally, improve overall work
performance. Remember, every opinion matters and it can certainly help you take your work performance
to a new level.
 Don’t just start evaluating the available option, put a proper collaboration strategy in place first
 Consider which tool will meet your long-term business requirement
 Analyze feedback from customers who have previously used your preferred tool
5. Conquer difficult tasks first
This point is directly related to our above point “plan and prioritize”. Obviously, you can’t do every task or
activity at the same time. That’s why it is important that you figure out what tasks should be completed first
and what tasks can be postponed or delegated during the project planning stage.

6. Don’t lose focus (eliminate interruptions)

Workplace interruptions or distractions come in all shapes and sizes. It doesn’t matter how many times
you’ve been interrupted or who interrupts you the most during the day. What matters is how you avoid
workplace interruptions and improve your work performance. Remember, workplace interruptions are
dangerous. They make you lose focus, waste time, and in the end, disrupt your work management and
cause a delay in projects.
 Turn off distractions during work hours (smartphones, social media sites, office chit chats, and
more)
 Take short breaks between work – listen to your favorite song or go for a short walk
7. Acknowledge your strengths and weaknesses
The word “perfect” is too good to be true. There’s no way for you to be perfect in everything. We all have
weak spots and it’s important to acknowledge them in order to identify improvement opportunities.
Additionally, every individual has his/her own strengths i.e something that they are exceptionally good at.
Now, in order to bring improvement to your everyday work performance, you need to cherish your strengths
and overcome your weaknesses at the same time.
 Find patterns in your performance
 Decide what you enjoy the most at work
 Practice Reflective Best Self (RBS) exercises – find out what other people think about you
8. Be aware of your limitations
While it’s certainly important to constantly find a way to polish the areas you are not doing so well, it is also
important to be aware of your own limitations. Never fall victim to habits like multitasking or procrastination.
Work on one task at a time and do everything to keep it less stress and less prone to mistakes or rework.
Keep things clear in your head and you will be able to accomplish much more than expected, much faster.

9. Finish what you start

Another thing that is likely to affect your productivity and performance at work is leaving things unfinished.
Do you remember how many times you’ve started working on something and then abandon it shortly after?
If this often happens to you, then it’s time to change. Don’t make it a habit to leave things in between. If
you’ve started a project or task, make sure that it reaches the last, final stage with utmost quality.

Bulacan Date Developed:

Bachelor of Technical-Vocational Teacher
Educaion
January 2021 5 of 6
Polytechnic Date Revised:
FOOD AND SERVICE
College
MANAGEMENT
FSM 323 Document No. Developed by:
RUEL RENZ S. MAGNO Revision # 00
10. Use the right tools
It’s a proven fact that when you provide the right kind of tools, your team’s overall performance improves by
leaps. Recent research and studies clearly reflect that the majority of organizations are shifting to cloud-
based tools and technology to leverage their many benefits. It has also been predicted that in the coming
years IT will be a strategic enabler of modern businesses – and 81% of organizations are agreeing to it.
 What are your business’s key processes and how they can be improved using online
tools and apps?
 Are you already using a business tool? If yes, then is it delivering results as per your
expectations?
 How much are you willing to invest?
 What kind of training or support services do you expect?

Bulacan Date Developed:

Bachelor of Technical-Vocational Teacher
Educaion
January 2021 6 of 6
Polytechnic Date Revised:
FOOD AND SERVICE
College
MANAGEMENT
FSM 323 Document No. Developed by:
RUEL RENZ S. MAGNO Revision # 00